Garden
Check availability

Reviews of Savoy Court Hotel

2 out of 5
Savoy Court Hotel
11-15 Cavendish Place, Eastbourne, England

Reviews

6.6
Rating 10 - Excellent. 8 out of 44 reviews" "
Rating 8 - Good. 16 out of 44 reviews" "
Rating 6 - Okay. 10 out of 44 reviews" "
Rating 4 - Poor. 3 out of 44 reviews" "
Rating 2 - Terrible. 7 out of 44 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Claydon

Clean and tidy rooms
Stayed 2 nights in Sep 2018

10/10 Excellent

Mitchell, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and close to the beach
Upon arriving we were greeted by Mourad who checked us in. He explained about the hotel and showed us to our lovely room. Very welcoming. The hotel has parking outside on the main road you can purchase daily tickets from the hotel for £1 they last until 10am the next morning. The hotel has a lovely lounge area with a bar and tv. The breakfast is £5 each with cereals fruit and juices and also full English breakfast with tea or coffee. The hotel is literally up the road from the beach. The room we stayed in was a twin I pushed the two beds together to make a king size rather than book a double. There was a wardrobe chest of drawers bedside cabinets and a small table and two chairs. There was a small shower room with sink and toilet. Toiletries were provided as were towels. The water pressure isn't that strong but the water was lovely and hot so it just took a little longer to shower. We would stay again at this hotel after having a lovely break.
Stayed 2 nights in Aug 2018

2/10 Terrible

Alysha

Light sleepers avoid
Absolutely awful! If you’re the lucky person to be put downstairs, your neighbour is the lift and opposite you have the stairs, this appears to be everyone’s worst nightmare. If you’re a light sleeper I would recommend avoiding this hotel, even a deep sleeper for that matter! Being woke up at 2am by a woman and one of the workers storming down the stairs while the woman demanded her money back (yes at 2am!) then there’s something seriously wrong! I’ve never left a hotel so tired after 3 nights!
Stayed 3 nights in Aug 2018

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing weekend staff where fantastic so helpful would recommend and stay again
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights, room never cleaned once, same bedsheets, bin full, no beverages replaced, disgrace.
Stayed 4 nights in Aug 2018
Response from Jack on Sep 14, 2018
Its really concerning when claims like this is made. Mistakes are made on occasions but not for 4 continues days. Why didn't you mention this to any of the staff during your stay. The rooms are cleaned every day and if there is an issue then it should be mentioned to the hotel staff who are at the hotel 24hrs a day and would be happy to help. The fact that you put the reviews anonymously makes it hard to investigate your claim. We have thousands of guests each year and overwhelming majority are satisfied speaks volumes.

8/10 Good

Sathish

Liked: Cleanliness, staff & service
Excellent location. Rooms need better furniture. Very good service and friendly staff.
Stayed 3 nights in May 2018

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economic comfortable location in Eastborne
Great location that is less than 50 yards from the pier and seafront and 400 yards from the town centre. All the buildings are of Georgian style so the accomodation is not flashy but is comfortable and more than suitable for short stays. The hosts were very accomodating and serve a great breakfast.
Stayed 3 nights in May 2018

6/10 Okay

Parameswaran

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
A bit of a hidden gem! Very friendly hotel, clean with everything you need. Very good location. Would stay again
Stayed 1 night in Sep 2017

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The receptionist was rude I'm guessing he did not expect a person of colour to check basically I had a nightmare experience in that and would strongly dissuade anyone from using this place
Stayed 1 night in Sep 2017

2/10 Terrible

Rosemarie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont ever book
I was over charged for a very basic room I had to empty the bin myself as it was full of rubbish complained to Manger and got more abuse kept awake with people coming in and out coulnt wait to get out left early next morning and came home the hole experience at the Savoy Court was discussting
Stayed 1 night in Aug 2017
Thank you the review and you did say that you were going to leave a stinking one after you had been asked to leave for bad behavior. So this review is no surprise. Which is a shame considering your advance years. We welcome constructive criticism but it is a shame when someone misbehaves and is not honest. You knew cost of the room prior to arriving. You booked on Expedia.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Had a great stay at Savoy court hotel clean comfortable and great service we will definitely stay again x
Stayed 1 night in Jul 2017
Many thanks for the review and the recommendation. We look forward to see you gain.

6/10 Okay

Verified traveler

Nice hotel close to beach and town just a base to
We were there for one night away all good and it's nice just as a base to sleep close to town and pier

8/10 Good

Donna

Liked: Cleanliness, property conditions & facilities, room comfort
Good location clean hotel
We enjoyed our stay at the hotel it was clean and comfortable & a good location & we was upgraded to a larger room on check in. The only downside was that on our first night as we was leaving to go out for the evening the owner knocked on our door & accused us of smoking in our room as he said his neighbours opposite said we were leaning out of the window smoking! We told him it was definitely not us. The next day the smoke alarms went off & it was shown that this was from a different room. We didn't even get an apology! Apart from that we did enjoy our stay.

8/10 Good

HO

Liked: Cleanliness, staff & service, room comfort
Good location, clean room, good services and value for money.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a good nights rest and a breakfast that kept us going for ages. I would return to the Savoy Hotel again and again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ruth

Liked: Cleanliness, property conditions & facilities, room comfort
know in advance
I was disappointed as I wanted to eat my evening meal at the hotel but because I had not booked it the previous day I could not eat there.

10/10 Excellent

Stephen A, Ports down northern irland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
It was very relaxing close to all things happening we felt very comfortable I would stay there again Thank you Stephen c

4/10 Poor

john, Leicester

Liked: Room comfort
ymca
I felt like I was staying at a youth hostel,student banging up and down the stairs I stayed for three nights too cleaned once and had the same towel for the the nights, I ase for an invoice on checkin and again on the day of departure with the same answer " our iternets down" not recommended

8/10 Good

Laurie, Gillingham, Kent

Liked: Staff & service
Let down by Hotels.com
When we arrived, hotel didnt have full booking details from Hotels.Com so we only have one double room available instead of 2. This was very upsetting for my wife as we had brought our daughter and her partner away for a weekend as treat. Hotel was very apologetic but couldnt give us rooms we were expecting and my wife an I had to have a twin bedded room. Hotel staff very friendly and helpful, rooms need some love and attention but were clean, but toilet and shower areas small and cramped. Have tried a couple of times to speak with someone from Hotels.com but call centre abroad and unhelpful.

4/10 Poor

Kevin, Derby

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Basic
This hotel provides accomodation for teenagers from a language school, they are a noisey nuisance, they are an infestation, the hotel accomodates at least fifty of them. Our shower failed to produce hot water, my brothers shower failed to produce hot water. Breakfast ends at 9am too early for holiday makers, so we went out to breakfast. The lift takes an eternity to descend from the third floor, I thought it had broken down!

2/10 Terrible

Alves, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
A nightmare. Went to Eastbourne with 6 memebrs of my family. Had booked 2 family rooms via hotels.com. I arrived at the hotel saturday evening, the staff wasn't able to locate my booking. They couldn't find it and said it wasn't their faullt. I couldn't stay there with my family. nightmare.

10/10 Excellent

TC, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly service
Great for family with kids. Lovely helpful service.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
great location
location was great as just a minute from the seafront just used the hotel as a place to sleep as out and about everyday

8/10 Good

Sylvia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very close to the beach and the pier!
Very close to shops and easy to find! Helpful staff! The room was cleaned every day! Only thing we missed is a fridge in the room.

8/10 Good

kev and sue, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our time in eastbourne
had a great time in eastbourne, plenty of good shows to see in the theatres and also plenty of other entertainment in pubs and other hotels.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cheap and convenient
Simple, cheap room for an overnight stay. Room itself a bit musty, wobbly socket connections, lack of power from the shower. But, for the price, more than bearable. Breakfast a paid extra - not the best, but acceptable. Decent location just in from the seafront, nice staff. WiFi in the comfortable TV lounge and bar. 10.30am check-out a little harsh.

6/10 Okay

M&N, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Savoy Court Hotel
The location was amazing - literally a 10-second walk to the sea front. The surrounding area was nice too - plenty to see and do, and we felt safe coming home late. There was a slight problem with the room (the radiator wasn't working and we found a slug on the window ledge but this was quickly sorted. We didn't have breakfast at the hotel so cannot comment on this, but overall we would recommend this, and come back, should we return to Eaatbourne.

6/10 Okay

Jane, UK

Liked: Staff & service
Great location
The hotel's location is great that just a few mins to walk from the pier and bus stop. A basic double room which is enough for short-stay travelers.

8/10 Good

Anna, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location close to beach, pier and shops
Breakfast room very nice and staff really helpful, sheets and towels were really clean . Overall for the cost of a family room including breakfast was good, This was better than I expected

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
oops
could be better could be better could be bettercould be better could be better could be better could be better could be better could be better could be better could be better could be better could be better could be better could be better could be better could be better

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel location in Eastbourne

8/10 Good

David, Wimborne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent night's sleep
Very good bed, lovely lounge. Friendly staff who try hard. For me I would like a cheaper price and much better tv - modern larger flats screen needed!

6/10 Okay

Verified traveler

Disliked: Room comfort
Pieni nuhjuinen huone
Huone oli hyvin pieni, kahden ihmisen matkalaukkuja ei siellä saanut kerralla auki. Vessan roskis oli edellisen vieraan jäljiltä tyhjentämättä. Sijainti aivan laiturialueen vieressä eli hyvä. Hotellin henkilökunta oli ystävällistä.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Super Lage Infrastruktur eher alt
Hätte eine Renovation bitter nötig. In der Dusche musste man lange hin und her laufen bis man nass wurde und da der Mischer defekt war wurde das Wasser nach zwei Minuten so heiss das man wieder abstellen musste. Die Lage ist perfekt und das Personal gibt sich sehr mühe.
Stayed 7 nights in Jul 2017
Thank you for taking time out to write a review. I think something got lost in translation from German to English in Google. The shower mixer has been fixed. Apologies for that. If you had mentioned it to us during your stay we would have been able to move you to another room. It is good that you appreciated our hard working staff and our location

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
最低の一軒。 エレベータなし、アメニティは固形の石鹸のみ、駐車場があるはずだったが現実には路上駐車。
Stayed 1 night in Jul 2017
Thank you taking time out to write a review. There is a lift in the building which covers all 5 floors. Hard to understand how you missed it. We only offer on street parking at £1.00 per day. This is clearly stated on our website, Apologies if it got lost in translation.

8/10 Good

sophie

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Simon, Suomi

Liked: Room comfort
Hyvällä paikalla siisti ja mukava hotelli
Ollakseen tyypillinen Englantilainen rantakaupunki hotelli ole siisti ja mukava lähellä rantaa ja keskustaa

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savoy Court Hotel Eastbourne
Et skuffende "billig" hotell. Rommet lå ved siden av heissjakten, det gikk utvendige kloakkrør med lufting like utenfor vinduet og ringeklokken til resepsjonen var like utenfor døren. Rommet ble rengjort 2 ganger på 1 uke, og jeg måtte selv spørre om rene håndklær og påfyll av kaffe. Personalet hilste ikke og var generelt uhøflige.