Exterior

Reviews of Courtyard by Marriott Annapolis

3 out of 5
Courtyard by Marriott Annapolis
2559 Riva Rd, Edgewater, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 428 out of 860 reviews" "
Rating 8 - Good. 280 out of 860 reviews" "
Rating 6 - Okay. 88 out of 860 reviews" "
Rating 4 - Poor. 34 out of 860 reviews" "
Rating 2 - Terrible. 30 out of 860 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Stayed 1 night in Mar 2024

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was dirty and the room smelled musty
Stayed 1 night in May 2024
Response from Kandi David on May 22, 2024
Dear Chris,I'm sorry to hear about your disappointing experience with our housekeeping department. It's important for our hotels to provide the accommodations they've confirmed, and I can understand your frustration. Room issues can certainly impact your stay negatively. Your feedback will be valuable for others considering a stay at this hotel, thank you for sharing your experiences so improvements can be made. We hope to welcome you back in the future!

10/10 Excellent

Erica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff very professional and knowledgeable. Exceptionally clean
Stayed 16 nights in Apr 2024
Response from Kandi David on May 1, 2024
Hello Erica,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

8/10 Good

Donald, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kandi David on Apr 26, 2024
Hello Donald,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kandi David on Apr 27, 2024
Hello John,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location. No issues what so ever. Easy check-in and checkout!
Stayed 2 nights in Apr 2024
Response from Kandi David on Apr 22, 2024
Hello Kelli,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excellent

Sarah, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and simple, nice place.
Stayed 5 nights in Apr 2024
Response from Kandi David on Apr 18, 2024
Hello Sarah,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Varda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good. Just didn't like to pay for parking
Stayed 1 night in Mar 2024
Response from Kandi David on Apr 1, 2024
Hello Varda,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service
Great overall stay!
Stayed 1 night in Mar 2024
Response from CaresseGM on Mar 22, 2024
Thanks for staying with us Charlie! We're glad you had a great stay.

10/10 Excellent

Brian

Stayed 1 night in Mar 2024
Response from Kandi David on Apr 11, 2024
Hello Brian,We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Amy

Stayed 1 night in Mar 2024
Response from Kandi David on Mar 30, 2024
Hello Amy,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

10/10 Excellent

Rhonda

Stayed 1 night in Mar 2024
Response from Kandi David on Mar 30, 2024
Hello Rhonda,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

8/10 Good

Mykia

Traveled with family and small children
It’s decent for a quick stay. Parking isn’t included and neither is breakfast. Rooms are average. Just nice for a quick stay.
Stayed 1 night in Feb 2024
Response from Kandi David on Feb 19, 2024
Hello Mykia,We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Joniece

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms at an affordable price!
Stayed 1 night in Feb 2024
Response from Kandi David on Feb 19, 2024
Hello Joniece,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. Customer service was excellent.
Stayed 2 nights in Feb 2024
Response from Kandi David on Feb 9, 2024
Hello Robert,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

2/10 Terrible

Cheyenne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving my brother was perfectly fine, we both have strong and healthy immune systems. As soon as we got here he started to feel sick and not feel well. Come to find out it was ammonia. The room we stayed in had greasy walls, random people’s hair on the floor, dirty hand towels. Every place I ever stayed in had FREE WATER. This place is greedy and non helpful and non accommodating. I DO NOT RECOMMEND STAYING HERE UNLESS YOU LIKE DIS SERVICING PEOPLE!
Stayed 2 nights in Jan 2024
Response from CaresseGM on Feb 2, 2024
Hello Cheyenne,We are very sorry to hear about your family's stay experience. We have spoken with our housekeeping leadership team to ensure that the rooms are properly cleaned post check-out. The Marriott brand offers complimentary water in our fitness centers for our guests and we have The Market for food and beverage options 24/7. We hope that we can improve our missteps throughout the duration of your stay.

10/10 Excellent

Cassandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the convenience, and the hide away appeal of the property’s location.
Stayed 1 night in Jan 2024
Response from CaresseGM on Feb 2, 2024
Hi Cassandra,Thank you for sharing your stay experience with us. We're thrilled that you enjoyed our location off Riva Rd away from the hustle and bustle of downtown Annapolis. We hope your travels bring you to Courtyard Annapolis again in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff amazing. Housekeeping amazing. The room itself clean and amazing. Very comfortable and relaxing stay.
Stayed 1 night in Jan 2024
Response from CaresseGM on Feb 2, 2024
We're thrilled that you had an amazing stay :-). We have shared your experience with our operations team. We hope to see you again at Courtyard Annapolis.

10/10 Excellent

Sharla

Stayed 1 night in Jan 2024
Response from CaresseGM on Mar 22, 2024
Thanks for staying we us! We're thrilled you enjoyed your stay.

10/10 Excellent

Abigail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a girls night in Annapolis - this was pretty conveniently located, felt safe and was clean.
Stayed 1 night in Jan 2024
Response from CaresseGM on Jan 30, 2024
Hi Abigail! We're thrilled you had a nice Girl's Night in Annapolis. Thank you for sharing your feedback with our team. We hope we see you again for another girl's night :-)

10/10 Excellent

Hyowon

Stayed 1 night in Jan 2024
Response from CaresseGM on Jan 30, 2024
Hello Hyowon. Thank you for staying with us, we hope to see you again if you travels bring you to Annapolis.

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kandi David on Jan 20, 2024
Hello Lisa,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again.

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kandi David on Jan 19, 2024
Hello Angelo,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

Bradford

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and reasonable
Stayed 1 night in Jan 2024
Response from Kandi David on Jan 19, 2024
Hello Bradford,We're thrilled to learn you had a fantastic stay! Your satisfaction is our utmost priority, and we appreciate you. We look forward to welcoming you back for another memorable experience.

6/10 Okay

Nakira

Stayed 1 night in Dec 2023
Response from CaresseGM on Feb 2, 2024
Hello Nakira,Thank you for your feedback about your stay and for choosing Courtyard Annapolis!

10/10 Excellent

ALTHEA

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Kandi David on Jan 8, 2024
Hello Althea,We're thrilled to learn you had a fantastic stay! Your satisfaction is our utmost priority, and we appreciate you. We look forward to welcoming you back for another memorable experience.

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Dec 2023
Response from Kandi David on Jan 8, 2024
Hello Veronica,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Everything was as it should be.
Stayed 1 night in Dec 2023
Response from CaresseGM on Feb 2, 2024
Thanks for sharing your stay experience with us! We hope that your travels bring you back to Courtyard Annapolis.

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kandi David on Jan 3, 2024
Hello Mark,We're delighted to hear that you had a wonderful stay! Your positive feedback means a lot to us. If your travels bring you back to the area, we'd love to host you again

10/10 Excellent

rashawnda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
very pleasant experience. beds were so soft . it was nice and cozy
Stayed 2 nights in Dec 2023
Response from Kandi David on Jan 3, 2024
Hello Rashawnda,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kandi David on Dec 26, 2023
Dear Julian,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Okay

rudolph

Response from CaresseGM on Feb 2, 2024
Hello Rudolph,Thank you for staying with us. We appreciate your feedback regarding your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
12/16/23
Room was clean. Bathroom was clean. Heat was very hot. There wasn’t a microwave in the room. In the morning the people above me constantly kept dropping something or bouncing a ball on the floor and it woke me up way earlier than I needed to be.
Stayed 1 night in Dec 2023
Response from Kandi David on Dec 24, 2023
Hello Anonymous,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff. Comfortable beds. Reasonable price
Stayed 1 night in Dec 2023
Response from Kandi David on Dec 24, 2023
Hello Michele,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

8/10 Good

Anna, Minneapolis

Traveled with group
Liked: Staff & service, property conditions & facilities
Hotel front desk staff is super nice. The issue was the construction going on outside of the hotel. Incredibly noisy and early mornings because of it. Location is great and there's free parking on site.
Response from Kandi David on Dec 13, 2023
Dear Anna,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

4/10 Poor

Erik

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kandi David on Dec 11, 2023
Hello Erik,I'm sorry to hear about your disappointing experience with us. Your feedback will be valuable for others considering a stay at this hotel. Thank you for sharing your experiences so improvements can be made. We hope to welcome you back in the future!

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel outside of Annapolis.
Stayed 2 nights in Nov 2023
Response from Kandi David on Nov 28, 2023
Dear Simon,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

Denese

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean!
Stayed 1 night in Nov 2023
Response from Kandi David on Nov 18, 2023
Dear Denese,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient in getting where we wanted to go. Very quiet.
Stayed 4 nights in Nov 2023
Response from Kandi on Nov 7, 2023
Dear Denise,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Okay

Spencer

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Marriott platinum member extremely disappointed
We were put in a handicap accessible room which smelled old and musty. The bed was the WORST! It sagged in the middle. If we WERE actually physically impaired, there is no way we could have easily moved from bed to wheelchair. The bed should be replaced ASAP! The air/heating was archaic. This room was disappointing to say the least.
Stayed 2 nights in Nov 2023
Response from Kandi on Nov 7, 2023
Dear Spencer,Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Penni

Business traveler
Liked: Cleanliness, staff & service
The staff were absolutely awesome. I was there on business and my business is stressful dealing with people. The staff took away my stress.
Stayed 1 night in Nov 2023
Response from Kandi David on Nov 4, 2023
Dear Penni,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
5 star
Stayed 1 night in Oct 2023
Response from Kandi David on Nov 4, 2023
Dear Nathan,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was very clean. Very comfortable bed. Staff very friendly. The only negative is the Restaurant. Poor choices . Other than that. It was very good.
Stayed 1 night in Oct 2023
Response from CaresseM on Nov 1, 2023
Thank you for staying with us, we appreciate your feedback on your stay. We are refreshing our Bistro menu this November, we are excited to share more breakfast options with our guests.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kandi David on Oct 27, 2023
Dear Diane,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Ezequiel

Stayed 3 nights in Oct 2023
Response from Kandi David on Nov 18, 2023
Dear Ezequiel,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Review
No shower caps, no comfortable seating, no mirrors, no glasses ion ice machine as stated, curtain rod broken….lighting marginal
Stayed 3 nights in Oct 2023
Response from Kandi David on Oct 27, 2023
Dear Steven,Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the leadership team, so we can do our best to ensure this does not occur again. Once again, thank you for taking the time to share your experience. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and great rooms
Stayed 1 night in Oct 2023
Response from Kandi David on Oct 27, 2023
Dear Daryl,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Kandi David on Oct 18, 2023
Dear Douglas,Thank you for choosing to stay with us at the Annapolis Courtyard. We sincerely appreciate your presence and hope you had a delightful experience. Your comfort and satisfaction are our top priorities, and we are grateful for the opportunity to serve you. Should you have any feedback or if there's anything we can improve upon, please do not hesitate to let us know. We hope to welcome you back in the future!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice on the edge of Annapolis
Arrived very early but very helpful, quick and pleasant lady on the check in, kept our bags no problem or cost. Good quiet room, large tv works well, comfortable beds.
Stayed 1 night in Oct 2023
Response from Kandi David on Oct 17, 2023
Dear James,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Good

Curtis

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very convenient for USNA.
Stayed 2 nights in Oct 2023
Response from Kandi David on Oct 17, 2023
Dear Curtis,On behalf of the entire hotel team, I want to thank you for sharing your stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the Leadership Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.