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Reviews of Best Western East El Paso Inn

2.5 out of 5
Best Western East El Paso Inn
1570 Clint Cut Off Rd, Clint, TX

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 617 reviews" "
Rating 8 - Good. 177 out of 617 reviews" "
Rating 6 - Okay. 104 out of 617 reviews" "
Rating 4 - Poor. 49 out of 617 reviews" "
Rating 2 - Terrible. 45 out of 617 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Nice
Stayed 1 night in May 2024
Response from Lucy on May 16, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
My family had a great experience staying at the hotel.
Stayed 4 nights in Apr 2024
Response from lucy on May 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

4/10 Poor

TERESA

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room smelled like urine. Bathtub had mold. The air conditioner was loud and the mattress has seen better days.
Stayed 1 night in Apr 2024
Response from lucy on Apr 30, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lucy on Apr 29, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking super easy, even in a semi. I was not in a semi but there were a few out back and it looked super easy to park back there. Mexican restaurant next door is delicious and very reasonable. Room was clean and building was quiet.
Stayed 1 night in Apr 2024
Response from lucy on Apr 27, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

4/10 Poor

Murray, Toronto

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds and pillows were terrible. Worst night sleep on the road that I’ve had in a very long time.
Stayed 1 night in Apr 2024
Response from lucy on Apr 20, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Arthur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dining options limited, but the food at mamacitas was excellent.
Stayed 1 night in Apr 2024
Response from lucy on Apr 19, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Dora

Very nice service
Stayed 1 night in Apr 2024
Response from Lucy on Apr 14, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

4/10 Poor

KEN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV in the room didn't work. Had to switch rooms to another floor.
Stayed 1 night in Apr 2024
Response from Lucy on Apr 13, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Rene, Tucson

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property has been our go to stop when wanting to visit the Cattlemen's Steakhouse in Faben TX and destinations in the area or further east along the I-10 corridor. It is older but always well maintained and clean and it used to be hospitable. It is possible that it is under new management. After my stay there on April 6 I went to the front desk to check out and advised the staff member at the front desk that my stay was nice and that there shouldn’t be any additional charge on the card provided. He advised that they would await a housekeeping report to determine if anything was damaged or missing. Not the most cordial of men. On my return stay on April 10, at check-in I noted posted warnings to customers at the checking desk for penalty charges of $250 dollars for failure to report a dog staying with you and another framed warning listing charges for unremovable stains to towels and bedding. Wash Cloth $25.00, Hand Towel $35.00, Bath Towel $50.00, Bathmat $45.00, Bed Sheets $150.00, Covet $150.00, Comforter $150.00, Pillowcases $25.00, Pillow Protectors, $25.00, Pillows $75.00. I asked the young man at checking how they determined that a washcloth was worth $25.00 and he didn’t know, he stated that it was something management had come up with. Not the most inviting/welcoming stuff to see between you the check-in staff at check in.
Stayed 1 night in Apr 2024
Response from lucy on Apr 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

THEODORE

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE HOTEL. GOOD STAFF.
Stayed 1 night in Apr 2024
Response from lucy on Apr 9, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Rene, Tucson

Liked: Cleanliness, staff & service
Property is just off of the highway and next to a restaurant and fuel station. The tub in our room as seen better day with lots of rust evident.
Stayed 1 night in Apr 2024
Response from lucy on Apr 9, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from LUCY on Mar 19, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was polite and helpful, greeting me immediately when walking in. The room was probably the cleanest room I ever seen in hotel. The bed was comfortable, but pillows a little flat. Loved the black-out screen for window, made room completely dark for sleeping. Breakfast was very good. I will most likely stay again if need a hotel in the area.
Stayed 1 night in Mar 2024
Response from LUCY on Mar 13, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

8/10 Good

Nayzeth

Stayed 2 nights in Mar 2024
Response from lucy on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well maintained
Stayed 1 night in Mar 2024
Response from LUCY on Mar 8, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
All Good
Stayed 1 night in Mar 2024
Response from LUCY on Mar 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from LUCY on Mar 4, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future;

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Washer and dryer equipment are dated
Stayed 1 night in Feb 2024
Response from Lucy on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Colum, Saskatoon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Convenient to amenities.
Stayed 1 night in Feb 2024
Response from Lucy on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Leeann

Stayed 1 night in Feb 2024
Response from Lucy on Apr 6, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future

6/10 Okay

Jose Arturo

Traveled with partner
On Friday night the guess next door to us had a party and playing music really loud…. Had to call front desk and ask them to tell them to lower the music.. it was lowered and about 30 minutes later they played it loud again. They did not stopped them.
Stayed 3 nights in Jan 2024
Response from LUCY on Jan 29, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Stephen

Liked: Staff & service
Good for the money.
Here’s the good: 1) it was accessible 2) the staff were very nice 3) the breakfast was great. Here’s the not so good: 1) The previous guests copy wasn’t cleaned out of the coffee maker. 2) The bathroom wasn’t large enough for two people to be in it at the same time unless one was in the shower. 3) There was no listing of Tv Chanels and the channel selector didn’t function very well and kept skipping. 4) The bed was very springy.
Stayed 1 night in Jan 2024
Response from LUCY on Jan 28, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Robert, Kingwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LUCY on Jan 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Pirrol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from LUCY on Jan 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Claudia

Stayed 2 nights in Jan 2024
Response from Lucy on Feb 18, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Isaac

Traveled with family and small children, Business traveler
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from LUCY on Jan 22, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on Jan 5, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Wayne

Stayed 1 night in Dec 2023
Response from Lucy on Jan 21, 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

TORRANCE

Stayed 1 night in Dec 2023
Response from Lucy on Jan 5, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Jacob

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Lucy on Dec 21, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Very kind and helpful
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucy on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Leslie

Traveled with group
Liked: Staff & service
It was fine... just average.
Stayed 1 night in Nov 2023
Response from LUCY on Nov 20, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Cynthia, RANCHO CORDOVA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Nov 2023
Response from LUCY on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Good

Irma

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and clean room.
Stayed 1 night in Nov 2023
Response from LUCY on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excellent

Patricia Mahoney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived before 3 and the gentleman walked around hotel to find out if a room was available. We were very appreciative since we were exhausted from Drive. He found one and gave it to us. Thank you
Stayed 1 night in Nov 2023
Response from LUCY on Nov 11, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

6/10 Okay

Erica

Stayed 1 night in Nov 2023
Response from LUCY on Nov 7, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

Erica

Stayed 1 night in Oct 2023
Response from Lucy on Oct 28, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Alonso

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Quality staff and premises.
Above average staff and hotel , great value for the money spent. Thanks a lot.
Stayed 1 night in Oct 2023
Response from lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

SAUL

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Rene, Tucson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean, comfortable and bath accesso abundant. Staff was courteous and friendly always greeting you as they saw you. Breakfast was very good and the dining area clean.
Stayed 1 night in Oct 2023
Response from Lucy on Oct 23, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Alejandra

Traveled with family and small children, Traveled with family
Worst hotel ever!!!!! To begin with we got a room that was still dirty and not ready to occupy. We went with our two little ones . We got moved to a room in the third floor which smelled horrible. The cigarette smell was so strong even though it says it’s a non smoking property. We went down to the pool and it was DIRTY. My youngest ended up with a rash. Pool towels were not available in the pool area and we had to go get towels from the room. The next day we get a $20 charge for a stained towel. Really? Before leaving we pickup all of our trash and left the room clean and we still get a charge for a towel that can be washed !to end this …what made this experience the WORST was the rude lady in the front named LUCY. She was being sarcastic when I spoke to her about my experience and not helpful at all . Please hire people that are KIND and Helpful when it comes to employees. This lady has no customer service skills. My 7 year old is more courteous than her.
Stayed 1 night in Oct 2023
Response from Lucy on Oct 11, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Michael, MIAMI

Business traveler
Liked: Cleanliness, staff & service
Great location just outside of El Paso right next to gas station and food shopping mart right off I-10.
Stayed 1 night in Sep 2023
Response from lucy on Oct 11, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lucy on Oct 11, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Like sleeping in an amplifier
Every sound outside the room seemed amplified INSIDE the room. Thin walls? Sounds in the hallway seemed louder inside the room, how is that possible? Could hear all bodily noises from neighbors and stomping coming from ceiling above. So loud! Spotty wifi. The worst coffee I’ve ever had at a Best Western- weak, tasteless, more like dishwater. Friendly staff though. I would avoid this one.
Stayed 1 night in Sep 2023
Response from Lucy on Oct 1, 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Alice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel was great especially having a restaurant/bar right next door was really convenient. All front desk employees were very professional and helpful. Breakfast was good just wish it was different day to day.
Stayed 2 nights in Sep 2023
Response from Lucy on Sep 19, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Alfonso

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We booked about 15 rooms over 53 nights The staff was very good… the manager Ericka was awesome. No complaints from the guests. Breakfast would be nice, but it was no surprise. We planned for it. Thank You
Stayed 3 nights in Sep 2023
Response from LUCY on Sep 17, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.