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Reviews of Comfort Inn & Suites I-10 Airport

2.5 out of 5
Comfort Inn & Suites I-10 Airport
6645 Gateway West, El Paso, TX

Reviews

8.2

Very Good

Rating 10 - Excellent. 433 out of 1001 reviews" "
Rating 8 - Good. 329 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Liked: Staff & service, amenities
Enjoyed my stay very quiet hotel. Parking is not good too many 18-wheelers parked very limited.
Stayed 3 nights in May 2024

10/10 Excellent

Jorge

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
very quiet...other places you hear everything. Totally quiet stay Parking is terrible, working on the front entrance hard to get around. But loved the place coming back in June will certainly stay here
Stayed 1 night in May 2024

10/10 Excellent

Nila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, to visit the school
Stayed 3 nights in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because it was close to the airport. It was fine for a one night stay. My biggest complaint is that the blinds in my room were broken and street light right outside the window lit up the room all night.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed for a nice one night rest
Stayed 1 night in Apr 2024

8/10 Good

jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special is a good place and area to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Gregory F

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good value. Room was comparable to other chains, very clean and comfortable. Breakfast was free, but provided by a nearby motel, a minor inconvenience, but might be problematic for those with mobility limitations. Breakfast was excellent, however.
Stayed 1 night in Mar 2024

6/10 Okay

diana carolina

Stayed 1 night in Mar 2024

6/10 Okay

Aubrey

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No curtains on the windows and our bathroom wasn’t cleaned all the way. Dirty toilet and towels from the previous guest still in the room.
Stayed 3 nights in Mar 2024

4/10 Poor

Bianca

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alma

Stayed 1 night in Feb 2024

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Alfonso

Old rooms
Stayed 1 night in Mar 2024

6/10 Okay

Pablo, Heber

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

David, Kingston

Liked: Cleanliness, staff & service, amenities
Close to the airport which overlooks a lot of shortcomings.
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

8/10 Good

Qunfeng, Austin

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024

8/10 Good

Arley

Stayed 1 night in Feb 2024

4/10 Poor

NATCHAYA

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No curtains on the windows and bright parking lot lights make it impossible to sleep if you are light sensitive. No coffee in the lobby. Coffee pots but empty. No once but multiple times. 3rd floor breakfast room. Very inconvenient. Breakfast however was good.
Stayed 1 night in Feb 2024

10/10 Excellent

Arturo

Stayed 1 night in Feb 2024

10/10 Excellent

Cande

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property were great!

10/10 Excellent

Cande

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and property are great!
Stayed 1 night in Feb 2024

10/10 Excellent

Yamel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
I loved my stay, nice spacious room, comfortable bed, great breakfast, zero noise! Will def be back.
Stayed 1 night in Jan 2024

8/10 Good

Gricelda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

Leslie

Liked: Property conditions & facilities
Not worth the price.
The hotel was ok. There was a lot of little things that needed to be fixed in the room in terms of shower fixture etc. More importantly the breakfast area was closed all weekend Saturday and Sunday sign said for renovations so Saturday was a brown bag with a school lunch frozen burrrito and a box juice. No Clue what Sunday was but it was in a brown bag at the front desk. One of the reasons I booked was because of the breakfast.There were commercials for comfort Inn and Suites showing a full breakfast these were commercials I saw during my stay at Comfort Inn and Suites I was dissapointed. . I paid $ 114.00 per night for a gas station breakfast. I could have stayed at Motel 6 for $65.00 per night with no breakfast. I will not stay there again. My son is stationed at Fort Bliss I will frequent El Paso frequently. Steer clear of the location on Gateway Blvd.
Stayed 2 nights in Jan 2024

8/10 Good

Frank

This property was under construction. The bathroom had no ventilation and the shower head didn’t work well.
Stayed 3 nights in Jan 2024

10/10 Excellent

BRIAN

Stayed 1 night in Jan 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

ALEJANDRO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Tammy

Traveled with family
Liked: Cleanliness, property conditions & facilities
I can tell they are remodeling this property and the decor is looking very modern and well appointed. On the downside, the rooms have white plastic blinds and no curtains. The sun comes right through them, and even worse, the bright freeway lights and billboard lights shine in all night! That along with the toilet that kept making a wheezy sound every 3 minutes made for very little sleep.
Stayed 2 nights in Jan 2024

6/10 Okay

patricia

Traveled with family
Liked: Cleanliness
Breakfast was a few things put on a table.2? Days nothing was left out. Disappointing
Stayed 1 night in Jan 2024

6/10 Okay

patricia

Traveled with family
Disliked: Room comfort
No breakfast during renovation
Room was fine, breakfast was non existent for 2 days of my stay, no juice available on another day. The breakfast was grab n go but it was mediocre at best.
Stayed 3 nights in Jan 2024

10/10 Excellent

Pancho

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Jan 2024

10/10 Excellent

Kurtley

Stayed 2 nights in Jan 2024

6/10 Okay

bernardo de jesus gonzalez

Stayed 2 nights in Jan 2024

10/10 Excellent

Mathias

Stayed 1 night in Jan 2024

4/10 Poor

Angelica

Stayed 2 nights in Dec 2023

4/10 Poor

Dana

Traveled with family
Needs a few upgrades
While rye bed was comfortable, the pillows were small and rock hard. They have security lighting in their parking lot but thin white blinds on the windows so it’s like daylight in the room all night. They need black out curtains. This is a pet friendly hotel, but unlike other pet-friendly hotels, there was no where close where our dog could relieve herself. The pressure in the shower was excellent and it is a nice, quiet hotel. Just needs some upgrades. Looks like they have been renovating the rooms and our bathroom had spilled paint drips on the floor and some smashed plaster debris.
Stayed 1 night in Dec 2023

6/10 Okay

Arron

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad business.
Issue was they were remolding and service was poor. No continental breakfast. They gave out grown bag with a juice and burrito. Nothing warm. I understand when you’re trying to upgrade your business but we shouldn’t have to pay full price and not receive full service
Stayed 2 nights in Dec 2023

6/10 Okay

Darius

Stayed 2 nights in Dec 2023

8/10 Good

Angela, Las Vegas

Traveled with family
Liked: Staff & service, amenities
It is in a great location and the staff is very nice. Wish we would have known about the remodeling that just started that day. The room could have used a dark curtain. We faced a courtyard and had a light coming through the blinds all night
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over view
Was great and relaxing.
Stayed 1 night in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Christopher

Traveled with family
Disliked: Room comfort
The floors and the light switches were dirty did not feel comfortable without cleaning them myself the bed was horrible me and mt wife woke up hruting there was now curtains covering the blinds mking it hard hard to sleep with all the light in the roo.
Stayed 1 night in Dec 2023

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is getting remodeled so i got a little nervous because the check in area was bad but all that changed when I entered my room! So pretty & comfy & my favorite part is they dont come knocking down your door at check out! Will definitely stay here again
Stayed 3 nights in Dec 2023

2/10 Terrible

Amanda

Traveled with family
Worst stay ever!
Well upon arrival the hotel was under renovation and they had a mess everywhere. Got to the room and our room had no room number so we just had to figure it out in our own. Next half the plugs in the room didn’t work including the blow dryer and iron! Bathroom had mold as well. Not happy at all checked out early and had to stay at another hotel! Will not stay there again.
Stayed 2 nights in Dec 2023

6/10 Okay

Monica

Disliked: Property conditions & facilities
The hotel was being remodeled during our visit so it was dusty and noisy. Most of the elevators were out of service and work started early at 7 a.m. We did not have a relaxing stay.
Stayed 1 night in Dec 2023