Dear Nicholas, We appreciate you being our guest and taking the time to share your valuable feedback. We sincerely apologize for any inconvenience caused by the situation regarding your ID verification. Additionally, we regret any discomfort caused by the cleanliness issues you experienced in the room. Please know these instances do not represent the service standards we strive to uphold. We will address these matters with the appropriate teams to prevent future occurrences. We appreciate your understanding and patience and hope to have the opportunity to make things right in the future. We would be grateful for the opportunity to welcome you back and show you the impeccable accommodations you deserve.Sincerely,Hotel Management

Dear Carlos, We appreciate your feedback regarding our location and understand your concerns about the condition of our rooms. Ensuring our guests' comfort is a priority, and we apologize for any inconvenience caused. Your comments are valuable as we continually strive to enhance our facilities. Rest assured, we are actively reviewing options to improve our accommodations. We hope you'll consider staying with us again, allowing us the opportunity to provide you with a more satisfying experience. Thank you for sharing your thoughts, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Eric, We are thrilled you had a great experience at Extended Stay America! We aim to provide excellent service and are delighted it made your stay enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay soon!Sincerely,Hotel Management

Dear Javier, We apologize for the discomfort you experienced with the pillows and mattresses during your stay. Your satisfaction is our priority, and we regret that we fell short of providing you with a comfortable sleep experience. Please know that your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure improvements are made. We understand the importance of a good night's rest for our guests and are committed to enhancing the quality of our amenities. Should you choose to stay with us again, we welcome the opportunity to provide you with a more comfortable stay.Sincerely,Hotel Management

Dear Alexander, Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. Ensuring our guests' comfort and satisfaction is paramount to us, and we regret that we fell short of your expectations. Your feedback regarding the doors, cleanliness, and noise is valuable, and we will address these issues promptly with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear JAIME, Thank you for sharing your feedback. We apologize for the inconvenience you experienced regarding the cigarette smoke odor in your non-smoking room. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address this issue with our housekeeping team to prevent such occurrences in the future. Please accept our apologies for any discomfort caused, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to welcome you again.Sincerely,Hotel Management

Dear Marco, Thank you for your feedback of your stay at Extended Stay America and for recognizing our cleaning and lobby crews. We're glad to hear that you found their efforts satisfactory. We apologize for any inconvenience caused by doors that didn't close properly during your stay. Rest assured, we'll address this issue promptly to ensure a smoother experience for our guests. Your comfort and satisfaction are important to us, and we appreciate your input. We hope to have the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Alicia, Thank you for your feedback and for choosing Extended Stay America. Providing friendly and attentive service to our guests is a top priority for us, and we're thrilled to hear that you had a pleasant experience during your stay. Your kind words are a testament to the hard work and dedication of our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable visit in the future. Safe travels!Sincerely,Hotel Management

Dear Brent, We apologize for the disappointment regarding the breakfast offerings during your stay. Your feedback is valuable, and we regret any inconvenience caused by the limited selection. We understand your frustration and regret if this impacted your overall experience. We strive to provide value and comfort to all our guests and will review our breakfast options to ensure they meet expectations. We appreciate your feedback and hope to exceed your expectations in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Marva, We appreciate your feedback and understand your perspective. We continually assess our facilities to ensure they meet the highest standards. Your input is invaluable as we strive to enhance our guests' experiences. Thank you for sharing your thoughts.Sincerely,Hotel Management

Dear Joshua, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It is great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the next time you are in the city. Sincerely,Hotel Management

Dear Janet, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we have taken note of your feedback and will address this appropriately. Thank you for bringing this to our attention. We hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for your review. We sincerely regret to learn about the maintenance issues you faced during your stay with water pressure. We understand how this can impact the overall experience and assure you that we take such matters very seriously. We will address this appropriately to ensure our guests' comfort and satisfaction. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Lorraine, Thank you for the review and for sharing your experience. We were glad to read that, overall, you had a wonderful stay. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management

Dear Angela, Thank you for choosing us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Timothy, Thank you for choosing Extended Stay America for your visit. We are glad that you had a pleasant stay overall. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Alexander, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management