Desk, laptop workspace, bed sheets

Reviews of La Quinta Inn & Suites by Wyndham El Paso East Loop-375

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 113 out of 183 reviews" "
Rating 8 - Good. 32 out of 183 reviews" "
Rating 6 - Okay. 13 out of 183 reviews" "
Rating 4 - Poor. 14 out of 183 reviews" "
Rating 2 - Terrible. 11 out of 183 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It clean the staff is awesome especially at front desk
Stayed 1 night in Apr 2024

8/10 Good

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean but there was a bad sewage odor coming from the bathroom. Not sure what it was but it was very strong. The pillows were all very uncomfortable to sleep on.
Stayed 1 night in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Gabriel

Never have I ever felt so rushed to checkout. Was here for a night and 2 hours before checkout one of the house cleaning staff opened my door in the middle of me changing. Is there no communication within the staff that lets eachother know which rooms have checked out? A/C units are also really loud, I ended up opting to turn it off and sleep in a warm room rather than listening to the A/C unit struggle for it's life.
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, friendly staff, good breakfast options. Will stay there again.
Stayed 4 nights in Apr 2024

4/10 Poor

Craig

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There were bugs in the bathroom. The tub was broken and rusty. Walls were dented and paint was coming off. The staff was nice and it mostly wasn't their fault. The building is dated and in disrepair! I wouldn't stay there again.there were the bugs in the bathroom. Totally gross.
Stayed 1 night in Mar 2024

6/10 Okay

Leticia

Stayed 2 nights in Mar 2024
Response from Customer Care Team on Apr 15, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Benita, El Paso

Disliked: Amenities, property conditions & facilities
New but cheep hotel. TV has no internet. Thin walls and windows. Cabinets falling apart. Homeless around.
Stayed 1 night in Mar 2024
Response from Management on Mar 29, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kuldeep, Calimesa

Liked: Cleanliness, property conditions & facilities
Outside noise came from the windows, clean place.
Stayed 1 night in Mar 2024

10/10 Excellent

Zully

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Manuel, Midland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Mar 2024

10/10 Excellent

Barry, Kingwood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel at a good price.
Stayed 1 night in Mar 2024

6/10 Okay

Joshua

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 16, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Tyliaha

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 15, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Freddy

Traveled with family
Liked: Staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 12, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Freddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 24, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Richard

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, up-to-date
Stayed 1 night in Feb 2024

10/10 Excellent

Freddie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Cassandra

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Ugues

Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Raina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Super Bowl weekend
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Hi Raina,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Warm regards,Guest Experience Team

10/10 Excellent

Soleil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Valerie

Business traveler
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Hi Valerie,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Diego

Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 23, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Thomas, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit pricey for the area, but clean and very comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little pricey for the area, but very clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 1, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience of location, dining options, & shopping.
Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Care Team on Jan 25, 2024
Hi Michael,Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again!Warm regards,Guest Experience Team

10/10 Excellent

Francisco

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Piotr

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area for our stay. Victoria and Abbey were both very welcoming, and extremely friendly. Only one little mishap with the elevator breaking down and my elderly parent having to hike four flights of stairs. But other than that, it was a great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Hi Alan,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Dorene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Hi Dorene ,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Kirk

Stayed 8 nights in Dec 2023
Response from Customer Care Team on Jan 12, 2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Everything was extremely clean from first step into the lobby to entering our hotel room. Gym was perfect too! Great selection of machines to use and large selection of weights that we can appreciate. Would stay here again
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear guest, thank you so much for your glowing feedback! We're delighted to hear that you appreciated the cleanliness of our facilities, from the lobby to your hotel room. Maintaining a pristine environment is a top priority for us, and it's rewarding to know that our efforts are noticed and valued by our guests. We're also pleased to hear that you enjoyed our well-equipped gym. We strive to provide a variety of equipment to cater to our guests' fitness needs, and we're glad to know that our selection met your expectations. We look forward to the opportunity to welcome you back for another stay. Should you have any further comments or if there's anything else we can assist you with in the future, please don't hesitate to let us know.Warm regards,Guest Experience Team

10/10 Excellent

Andrew

Stayed 4 nights in Dec 2023
Response from Customer Care Team on Dec 21, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Claudia

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Johnatan

Traveled with family and small children
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

ROBERT

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 9, 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay.
Overall clean, safe & comfortable.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 15, 2023
Dear Guest,Thank you for your concise and positive feedback! We're thrilled to hear that your overall experience was clean, safe, and comfortable. Providing a secure and comfortable environment is our top priority, and we appreciate your acknowledgment. If there are any specific aspects you enjoyed or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another excellent stay.Warm regards,Guest Experience Team

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Comfortable stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Hi Jaime,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Wesley

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Hi Wesley,A big thanks for your positive rating! We're happy to see your feedback. If there are specific details you'd like to share about what made your stay enjoyable or any preferences for your future visits, we'd love to hear them. Your input is valuable, and we look forward to providing you with another positive experience.Warm regards,Guest Experience Team

8/10 Good

DeAnna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Care Team on Feb 9, 2024
Hi DeAnna,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Warm regards,Guest Experience Team