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Reviews of Izaak Walton Hotel

3.5 out of 5
Izaak Walton Hotel
Along Embu Meru Highway, Embu, Embu

Reviews

5.2
Rating 10 - Excellent. 2 out of 8 reviews" "
Rating 8 - Good. 0 out of 8 reviews" "
Rating 6 - Okay. 2 out of 8 reviews" "
Rating 4 - Poor. 1 out of 8 reviews" "
Rating 2 - Terrible. 3 out of 8 reviews" "

6.0/10

Cleanliness

5.6/10

Staff & service

2.0/10

Amenities

4.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Wolfgang

Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Business traveler
The hotel does not accept online bookings. We were tiennes away at 8 o’clock At night.
Stayed 1 night in May 2021

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel booking
First I was really disappointed because the hotel had cancelled my booking well in advance but I was not made aware of this. I arrived at the hotel to check in only to be told that there was no such a thing. I did not have any money on me as I had paid through Paypal. I had to borrow money from my friends in order to be able to stay there for a night. In the morning as I was having shower the power and water cut off and I had to come out of the shower dirty. I went to have breakfast which was a nightmare, hot mango juice and poor food quality. I had to go to another hotel where I lived until I came back. It was a nightmare and I was really disappointed need to be compensated for the inconveniences.
Stayed 6 nights in Mar 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms require serious renovation and revamp. The outdoors are lush and green however, the rooms, restaurant & bathroom/toilet very run down.
Stayed 1 night in Dec 2020

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Tim, Nairobi, Kenya

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Built ~1950 and not really improved much since. I once stayed in a Ghurka Officer's Mess in Nepal that seemed to have the same architect. Wouldn't take much to bring it back to being a lovely anachronism, pleasant surroundings in a convenient location. Facilities basic and lots of minor irritations (missing key to balcony, shower temperature always too hot or too cold, dining room details, unaware of our booking) Staff pleasant and willing but no evidence of leadership.
Stayed 2 nights in Jul 2018
Response from Jay on Aug 3, 2018
Dear Tim, Thanks a lot for your Feedback. We really appreciate your concerns and we will work towards improving and making your stay better next time.