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Reviews of Fortis Hotel Malaga

3 out of 5
Fortis Hotel Malaga
N4 Sycamore, PO Box 139, Emgwenya, Mpumalanga

Reviews

8.2

Very Good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 21 out of 43 reviews" "
Rating 6 - Okay. 4 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Need improvement
The bathroom toilet was very noisy when flashing. It needs to be replaced. The room was not 100% clean.
Stayed 1 night in Sep 2019
Response from Sonelle on Sep 25, 2019
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us I would like to apologise for the inconvenience that was caused to you during your stay, please know that the relevant management team has been informed to further investigate the matter mentioned. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

Yaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
great room , in a golf resort with lots of stuff for kids to do .
Stayed 1 night in Aug 2019
Response from Sonelle on Aug 19, 2019
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant & comfortable rooms, lovely grounda, helpful staff
Stayed 1 night in Jul 2019
Response from Sonelle on Aug 5, 2019
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay with us. We will most definitely congratulate the STAFF for their great service delivered We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Quiet, peaceful, very clean and well maintained.The
Stayed 3 nights in Apr 2019
Response from Sonelle on May 2, 2019
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay with us. We hope to have the privilege to welcome you back to the hotel very soon Kind regards Sonelle Potgieter

8/10 Good

Monique

Liked: Staff & service
Stayed 3 nights in Dec 2018
Response from Veeshanee on Dec 28, 2018
Dear Monique. Thank you for taking the time to rate the Fortis Hotel Malaga on expedia.com We hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty Marketing Coordinator.

8/10 Good

Richard

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2018
Response from Sonelle on Dec 19, 2018
Dear Richard. Thank you for taking the time to rate the Fortis Hotel Malaga on expedia.com We are delighted that you have enjoyed your stay with us and hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Veeshanee Chetty. Marketing Coordinator

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Sonelle on Dec 3, 2018
Dear Valued Guest. Thank you for taking the time to rate the Fortis Hotel Malaga after your recent stay with us. We hope to have the privilege in welcoming you back to the hotel soon. Kind Regards, Marketing Co-ordinator Veeshanee Chetty.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 STARS!! FOR COMFORT, CLEANLINESS AND SERVICE
Just the kind of hotel experience we wanted! Comfortable, welcoming, friendly and attentive staff. Gardens are wonderfully peaceful. One suggestion that management could think about is adding steps down into the garden for elderly people. This particularly applies to room 112 where we stayed . Other than that a great stop-over and we would certainly come again.
Stayed 1 night in Sep 2018
Response from Sonelle on Oct 3, 2018
Dear Gail Thank you for taking the time to review the Fortis Hotel Malaga after your recent stay with us It was a pleasure to accommodate you, please know that we will most definitely congratulate the STAFF for their friendly and attentiveness. Thank you for your additional feedback, I will discuss this with management to further investigate We looking forward to welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

Keren, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We came her for a night, Beautiful place with great welcome service.
Stayed 1 night in Sep 2018
Response from Sonelle on Sep 6, 2018
Dear Keren Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted to hear that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bar fridge in the room would be good.
Stayed 2 nights in Aug 2018
Response from Sonelle on Aug 22, 2018
Dear Chris Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us I would like to apologise for the inconvenience regarding the bar fridge. Please inform the hotel prior to arrival and we will try our best to assist you. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

Daan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fortis Hotel Malaga
Good day We enjoyed our stay very much. The staff was very helpful and the food was excellent. The area is beautiful and the parking is safe
Response from Sonelle on May 2, 2018
Dear Daan Thank you for taking the time to rate the hotel on Expedia after your recent stay with us at Fortis Hotel Malaga. I am delighted to hear that the STAFF was so friendly and efficient. Your commendations of the STAFF are highly valued, and I wish to assure you that we have congratulated them for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to Fortis Hotel Malaga again soon. Kind regards Sonelle Potgieter Marketing Manager

4/10 Poor

CROSBY

Disliked: Cleanliness
washing basin and bathtub were clogging, water could not flow.
Stayed 1 night in Dec 2017
Response from Sonelle on Jan 9, 2018
Dear CROSBY Thank you for taking the time to rate Fortis Hotel Malaga after your recent stay with us. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you have experienced. Your feedback regarding the water flow in the bathroom by no means reflects the high standard of quality and service that Fortis Hotel Malaga is proud to offer. I confirm therefore that I have investigated your comments in a serious light and taken action to rectify the shortcomings. Your interest and concern are much appreciated, and we hope to have the privilege of welcoming you back to Fortis Hotel Malaga soon. Kind regards Sonelle Potgieter Marketing Manager

8/10 Good

Chrisf13, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop off hotel on route to Johannesburg
A Group of us spent a very please night hear, on route from Kruger to Jobo. Very clean good sized rooms with wonderful comfortable beds and a excellent shower. Plenty of secure parking and a lovely setting, just perfect for what we needed on our road trip. Restaurant and bar on site, with very friendly staff
Stayed 1 night in Nov 2017
Response from Sonelle on Dec 12, 2017
Good day Chrisf13 Thank you so much for taking the time to rate Fortis Hotel Malaga on Expedia after your recent stay with us. I am delighted to hear that you had a wonderful stay at the hotel and that you enjoyed the comfort of the large rooms and the beds. Please note that I will congratulate the STAFF for doing an excellent job by providing great service. We looking forward to welcome you back to Fortis Hotel Malaga very soon. Kind regards Sonelle Potgieter Marketing Manager

10/10 Excellent

Marinda, Pretoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel
We stayed for a weekend. Our first impressions were very good. Clean hotel, very friendly and helpful staff, always smiling and ready to help. Although we did not expect much of the hamburger we ordered for dinner, it was really excellent. The buffet breakfast was really excellent as well. The room: very nice room, LARGE bed, even the sofabed was comfortable. The room was very clean and comfortable, although the toilet was leaking a bit and some lights were not working. But that is about the only negative thing. We enjoyed our stay very much. The large garden area is beautiful and when we sat at the swimming pool the staff brought us cushions for the chairs, which was really nice of them. There are lots of bunnies, chickens, ducks and goose to sit and watch and enjoy and children to play with. Overall very nice hotel!
Stayed 2 nights in Nov 2017
Response from Sonelle on Nov 28, 2017
Dear Marinda Thank you for taking the time to rate Fortis Hotel Malaga on Expedia after your recent stay at the hotel. I am delighted to hear that you had a wonderful stay and that the STAFF was so friendly and efficient with the service. Your commendations of the garden and the room you stayed in as well as the overall hotel service are highly valued, and I wish to assure you that we have congratulated the STAFF for doing such an outstanding job! GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS’ expectations. Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back to Fortis Hotel Malaga soon. Kind regards Sonelle Potgieter Marketing Manager

8/10 Good

Jscques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Carel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family firendly hotel
It was good, the beds were great and food was also good

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Excellent stop over on our way to Kruger

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A rather pleasant experience and the staff were helpful and obliging thank you. Worth a longer visit.

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is well looked after and the staff is friendly. The food prices are expensive, that was my only issue

8/10 Good

Bonolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Amazing stay

6/10 Okay

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We enjoy our stay, staff very helpfull and friendly. Food was good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
good location and value for money
Good place to stay near waterfall boven.

6/10 Okay

Karl, Newcastle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Luke warm reception. Malaga ?
After Dinner we retired to the Room,we then wanted to Shower.We then called and informed reception of no Hot water.They said we must try again and then inform them. We then retired,next morning at 7 o clock I Tested the water again,cold I then Went to Reception in person,they called Maintenance.The maintenance man then said the Trip switch was off.We should wait again. After an hour we still had no Hot water.Then we were offered another room to Shower. I realize this can happen having had my own Guesthouse for years.But really the Hand basins outlet did not work,the Bed side light did not work,No remote for the TV,one fault is acceptable but this was Totally unacceptable.We really enjoyed the food and Gardens.

8/10 Good

Philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
it was good we enjoyed

8/10 Good

Celisha, Gauteng

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs updating
The hotel is rather old and requires drastic refurbishment. It has a beautiful view and garden but the bathrooms and finishes are old and dated. In my opinion, like all industries, hotels need to undergo regular modernisation to keep with the times. Younger generations (like my husband and myself) are starting to travel and find the rooms outdated and dirty

8/10 Good

Johann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very enjoyable and staff are friendly and go the extra mile. Rooms are well maintained and grounds are well kept

10/10 Excellent

Mansoer, SA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Protea Hotel Malaga review
An excellent stay. Management attentive to detail, with a perfect balance between professionalism and a genuine desire to promote client-centric service.

8/10 Good

Gert, East London

Liked: Cleanliness, staff & service, room comfort
pleasent surprise
After a spell of many years, again had the opportunity to stay at Malaga hotel. The hotel is being upgraded- reception and general areas look wonderful. The gardens are a pleasure to stroll into. Staff very friendly and helpful. The rooms are at present being revamped, but even so the un refurbished room we stayed in was still clean and comfortable. Can't wait to see how the new rooms will look like

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Er was al betaald via m’n credit card maar ze bleven dit bij hoog en laag ontkennen Heeft me wat tijd gekost hun te overtuigen kwam uiteindelijk goed maar deze stress wil je niet hebben op reis
Stayed 1 night in Jan 2020
Response from Goodness on Feb 8, 2020
Dear Valued guests, Trust you are well. Our sincerely apology about the matter. The confusion was, you made the payment through to our bank but not on Expedia yet you advised that payment was made via Expedia. And you struggle to get the POP. We are truly sorry for the inconvenience. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness
Dinner war leider nur lauwarm. Herrlicher Garten und freundliches Personal
Stayed 1 night in Sep 2019
Response from Sonelle on Sep 27, 2019
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we are delighted that you had a great stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 2 nights in Oct 2018
Response from Sonelle on Nov 1, 2018
Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you, we are delighted that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Sonelle on Oct 29, 2018
Dear Valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after your recent stay with us. It was a pleasure to accommodate you and we are delighted that you have enjoyed your stay. We hope to have the privilege of welcoming you back to the hotel very soon. Kind regards Sonelle Potgieter Marketing Co-ordinator

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sonelle on Aug 20, 2018
Dear Valued GUEST Thank you for rating the Fortis Hotel Malaga on Expedia after your recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

CHRISTOPHE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Sonelle on Aug 13, 2018
Daer CHRISTOPHE Thank you for your review on Fortis Hotel Malaga after your recent stay with us We are pleased that you have enjoyed your stay with us and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Co-ordinator

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização entre Kruger e Joanesburgo.
Hotel seguro, bem localizado, acomodação simples mas boa.
Stayed 1 night in Jul 2018
Response from Sonelle on Jul 31, 2018
Dear valued GUEST Thank you for taking the time to rate the Fortis Hotel Malaga on Expedia after you recent stay with us It was a pleasure to accommodate you and we hope to have the privilege of welcoming you back to the hotel very soon Kind regards Sonelle Potgieter Marketing Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Mittelmässiges Hotel
Die Anlage ist sehr schön und die Zimmer gross und sauber. Der grösste Kritikpunkt ist dass der Wasserdruck von der Dusche so niedrig ist dass es unmöglich ist die Haare zu waschen. Das Essen war auch nicht besonders gut und der Service extrem langsam. Das Personal war aber immer sehr freundlich. Der Hoteleigene Spa Bereich war nicht geöffnet, es wurde aber angeboten in einem anderen Hotel nachzufragen.
Stayed 1 night in Feb 2018
Response from Sonelle on Feb 8, 2018
Dear VALUED GUEST Thank you for taking the time to rate the hotel on Expedia after your recent stay at the Fortis Hotel Malaga. Thank you for the compliments received regarding the rooms and the area. I wish to assure you that your feedback about the restaurant service that you have experienced at the hotel is viewed in a serious light. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Fortis Hotel Malaga is proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. Should you require any further assistance from our side in the future, please do not hesitate to contact the hotel direct. Kind regards Sonelle Potgieter Marketing Manager

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Une suite sans électricité : hotel non recommandé
Nous avons eu beaucoup de mal à trouver l'hôtel qui n'est pas dans la ville annoncée mais 19 km plus tard, au bord d'une autoroute très bruyante et en travaux !!! Enfin arrivés à l'hôtel, on nous annonce qu'il y a une coupure de courant depuis quelques heures et qu'ils ne savent pas quand cela sera réglé. En effet nous n'avons durant notre séjour jamais eu d'électricité dans notre chambre, ni d'eau chaude d'ailleurs ! Heureusement que le temps était doux et que nous n'avons pas eu besoin de la clim ou du chauffage ! Nous avons dû réclamer des bougies pour nous éclairer.... cela sans compter le réveil par le coq de l'hôtel qui complétait bien le bruit des travaux de l'autoroute devant l'hôtel. Tout cela sans compensation, autant vous dire que nous ne recommandons pas cet hotel.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

8/10 Good

Jörgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sergio Luis

Liked: Cleanliness, room comfort
Fácil acesso e com uma boa comodidade
O hotel é relativamente antigo, porém está bem conservado. O quarto é grande e bem confortável e também limpo. Atendimento da recepção muito bom e atenciosos.

8/10 Good

Günter, Bayern / Germany

Liked: Cleanliness, staff & service, property conditions & facilities
Ein gutes Stopp - over
Sehr günstige Lage für ein oder zwei Nächte, schöne Umgebung, gute Verkehrsanbindung und trotzdem in der Nacht ruhig.