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Reviews of Hotel Univers

3 out of 5
Hotel Univers
c/ René Baulard, 13, Encamp

Reviews

7.8

Good

Rating 10 - Excellent. 25 out of 77 reviews" "
Rating 8 - Good. 28 out of 77 reviews" "
Rating 6 - Okay. 17 out of 77 reviews" "
Rating 4 - Poor. 2 out of 77 reviews" "
Rating 2 - Terrible. 5 out of 77 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

anthony

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was closed so we had to find another hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old-school hotel with great food
I loved this hotel. It had a Wes Anderson vibe. The service was pleasantly old-school, and somewhat formal and matronly. The room was tiny with retro furnishings and the balcony looked out onto rapids with a soothing sound. The onsite restaurant was surprisingly excellent for a mid-range hotel. Free parking onsite was a bonus. Excellent value. I'd stay here again and again.
Stayed 1 night in Apr 2022

10/10 Excellent

RAYMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a quick stop
Great position and great breakfast.
Stayed 1 night in Sep 2021

6/10 Okay

Andres

Traveled with family
Stayed 1 night in Sep 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
1st, There were a number of road works around the property, making it extremely difficult to navigate to, whilst not the fault of the property, an email to warn of this and offer an alternative route would have been useful. 2nd, The check in was not smooth, the receptionist was brusque, taking over 10 minutes to find my booking on Expedia, despite it being booked and paid for in full ! 3rd, We were shown to our room by an elderly gent who had to walk up the stairs as there was no room in the lift, he simply unlocked the door, and threw the key on the desk without a word, turned and left - not very friendly at all. 4th, The room was very basic, no tea/coffee making facilities. 5th We went for a walk around the town to get a cup of coffee, and returned to hotel to have dinner, only to be told that the restaurant was fully booked, despite there being at least 10 or more empty tables - we were then told that we should have pre booked, if we had been advised to do so. 6th, Breakfast was awkward - due to the table of 24 that had been laid down the middle of the dining room making the one and only coffee machine in-accessible and the Juice machine even more in-accessible All in all - not a very pleasant or enjoyable stay
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked attention!!... Especially by the reception lady
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Univers were so friendly and helpful! The room was perfect with a view of the river. Breakfast was great and dinner was excellent. Although it's slightly off the beaten track it's within walking distance of the centre of Encamp and the Funicamp cable car (although that was closed whilst we were there, unfortunately). The hotel is not the easiest to find (at the time of writing there were lots of road closures because of civic improvements) but, with free parking, it's worth checking out. We'll definitely stay here again when we're next in Andorra.
Stayed 2 nights in Jul 2019

10/10 Excellent

Danila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, nice hotel
Except for not finding our reservation when we checked in, it was great. Nice breakfast, good value.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Embarek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superbe hôtel

10/10 Excellent

Wim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Peu recommandable
Stayed 1 night in Aug 2022

6/10 Okay

Giuliano

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Struttura stile anni 70. Qualità prezzo ok
La struttura è un po' vecchia, necessiterebbe una ristrutturazione, comunque è pulita e il prezzo è molto economico. Compreso nel prezzo viene fornita una ricca colazione con una discreta scelta di prodotti dolci e salati.
Stayed 1 night in Jun 2022

2/10 Terrible

Francisco x Herreman

Stayed 1 night in Jun 2022

8/10 Good

David

Stayed 1 night in Feb 2022

8/10 Good

Jorge Martínez

Liked: Staff & service, amenities
Todo
Stayed 1 night in Dec 2021

8/10 Good

FRANCISCO

Nada destacable
Stayed 1 night in Dec 2021

6/10 Okay

María Teresa

Disliked: Cleanliness, property conditions & facilities, room comfort
El hotel deja bastante que desear. No lo recomendaria,nos hemos llebado bastante decepcion
Stayed 1 night in Sep 2021

10/10 Excellent

Zaira, Barcelona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio, el trato y todo es excelente. El servicio de limpieza Bastante bueno
Stayed 2 nights in Oct 2020

10/10 Excellent

Amparo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia peefecta
La estancia ha sido perfecta, guardan las medidas covid, el personal muy atento Las fotos de la web son totalmente iguales a la realidad.
Stayed 1 night in Oct 2020

10/10 Excellent

jerome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

10/10 Excellent

jerome

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

4/10 Poor

MarcFernández, Barcelona

Traveled with partner
Disliked: Staff & service
Hotel mediocre con un servicio nefasto. No lo recomiendo para nada, en el almuerzo intentan tener máxima seguridad pero no tienen ningun protocolo claro establecido, cuándo hay 6 personas en el comedor ya van desbordados. No pienso volver nunca! Espero que os sirva en el momento de reservar, a veces pagar un poco más tiene sus ventajas y te sientes satisfecho con el trato. Gracias y salud!
Stayed 1 night in Sep 2020
Response from Anna M. Casellas on Sep 16, 2020
Muchas gracias por su excelentes declaraciones. Para empezar, seguimos el protocolo establecido por nuestro gobierno, asesorado por científicos y no por militares como en otros países que son los campeones de Europa en cuanto a infección por la covid. No estamos desbordados con 6 personas ni con 20 y si le ha dado esta impresión, lo siento mucho por usted pero no tiene ni idea. Efectivamente, a veces vale más pagar más para tener un servicio de 5 estrellas. Salut.

6/10 Okay

NATHALIE

Liked: Cleanliness, room comfort
Disliked: Staff & service
Pas très sympa
Établissement vieillot mais chambre correctement équipée compte tenu des tarifs. Chambre pas prête à notre arrivée. On ne nous a pas proposé de garder nos affaires en attendant. Les patrons sont très désagréables, peut être car nous sommes français et que le COVID les inquiète !!??!! Monsieur a passé tout le petit déjeuner à désinfecter tout ce qu'il pouvait. Même ma carte bleue !
Stayed 1 night in Sep 2020

10/10 Excellent

JOSE ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Anna M. Casellas on Sep 12, 2020
Muchísimas gracias por su valoración. Su puntuación nos anima a seguir trabajando correctamente. Cordialmente,

8/10 Good

Driss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel sympa tranquille l inconvénient le parking j ai pas aime i ya trop de boue et pas assez de place pour stationner mais nous on a reussi
Stayed 1 night in Jul 2020

8/10 Good

Stéphane

Liked: Cleanliness, staff & service, room comfort
Hotel sympa
Chambre propre, personnel très sympa et qui parle bien français. Malgré tout, l'établissement et la chambre sont un peu vieillots. Pas mal de vis à vis depuis le lit.
Stayed 1 night in Jul 2020

8/10 Good

Rui

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familiar e confortável
Boa experiência, hotel pequeno mas muito confortável, muiro perto do acesso às pistas através do funicular de Encamp. Muito limpo e de ambiente familiar.
Stayed 5 nights in Feb 2020

8/10 Good

Roman

Traveled with family
Liked: Cleanliness, staff & service
Доброжелательный персонал, отличный ресторан в отеле. Удобное местоположение - близко к остановке Фунибаса. Отдых очень понравился.
Stayed 5 nights in Feb 2020

8/10 Good

Andrea, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities
Habitación doble standard con balcón y vistas. Baño amplio y con mucha luz perfecta para maquillarse. Desayuno completo y muy rico. Parking gratis
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó el trato personal y la ubicación y el preciso. El personal del hotel muy atento
Stayed 2 nights in Jan 2020

8/10 Good

Ivana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Miquel, Barcelona

Traveled with partner
Liked: Cleanliness, staff & service, amenities
El tracte del personal i dels propietaris. És un hotel familiar
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Stayed 5 nights in Dec 2019

10/10 Excellent

marcelo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bom (Excelente custo-benefício)
Hotel muito bom, limpo, próximo a subida para as pistas, perto de Andorra La Velha (5 minutos de ônibus), funcionários muito atenciosos. Excelente custo-benefício.
Stayed 5 nights in Dec 2019

10/10 Excellent

Agurne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje inolvidable a andorra
Un hotel familiar de montaña. Trato estupendo. Todo muy limpio, la comida super buena... y repetiria sin dudarlo. De 10
Stayed 3 nights in Dec 2019

8/10 Good

maria del mar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Val la pena!!, tornaré
Stayed 3 nights in Oct 2019
Response from Anna on Dec 15, 2019
Moltes gràcies. Tot l'equip de l'hotel agraeix el seu comentari tan favorable. Cordialment,

8/10 Good

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Anna on Dec 11, 2019
Todo el equipo del hotel agradece su valoración tan favorable. Cordialmente,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ambiente familiar, nos trataron muy bien y la comida era casera y muy rica
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
Todo correcto en general. Todo funcionaba correctamente y el trato del personal era adecuado.
Stayed 3 nights in Jul 2019

6/10 Okay

Filippo

Liked: Cleanliness
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotelli oli vanha ihan kuin olisi mennyt ajassa taaksepäin 40 vuotta. Huonekalut oli kuluneet ja huoneessa haisi todella pahalle. Peittona kulunut fleesehuopa. Etsimme uuden hotellin ja onneksi löytyi.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Faires Hotel in guter Lage in Encamp
Ich war dort für zwei Nächte zum Skifahren. Das Hotel ist in Ordnung, Frühstück war inkludiert und der Fußweg zum Lift ca. 10min. Den Skibus kann man sich da eigentlich sparen, wenn man kein Equipment trägt. Der Zustand des Hotels ist OK; die Zimmereinrichtung war etwas in die Jahre gekommen; das Bad war relativ neu und sehr sauber. Mein Einzelzimmer war relativ klein, hatte aber einen größeren Balkon (den ich nicht brauche). Das Zimmer war ruhig und gut isoliert mit geschlossenen Fenstern. Mit offenem Fenster hört man den Fluss direkt neben dem Hotel deutlich - vielleicht nicht für jeden angenehm. Leider konnte mir das Personal nicht helfen, als ich den Skipass Voucher Drucken wollte, zum Glück brauchte ich das am Ende doch nicht. Auch Busfahrzeiten und -haltestellen wurden mir nur nach mehrfacher Nachfrage erklärt. Da in der Nähe aktuell (März 2019) eine größere Straßenbaustelle ist, sind alle Stationen verschoben und nicht klar ausgeschildert.
Stayed 2 nights in Mar 2019

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Bien ubicado, servicio medio, malas camas
El hotel es muy acogedor y bien ubicado en Encamp. El servicio es correcto, momentos de excelente atención y otros de poca calidad. Buen desayuno. Buen baño. Camas, colchones y almohadas muy malos. Ropa de cama necesita actualizarse
Stayed 5 nights in Jan 2019

8/10 Good

Jordi, Tarragona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel correcto i tranquilo, con instalaciones adecuades para los esquiadores, muy limpio y con personal muy agradable. Desaayuno mas que correcto. Buen precio.
Stayed 1 night in Jan 2019

6/10 Okay

Andra

Liked: Cleanliness
Stayed 7 nights in Dec 2018

10/10 Excellent

Xavi, Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los propietarios son encatadores. El hotel es sencillo pero esta muy limpio. Y el almuerzo es mas que correcto. Recomiendo 100%
Stayed 2 nights in Dec 2018

8/10 Good

Yolanda, Vng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo, agradable personal. Buffet de desayuno muy variado
Stayed 1 night in Oct 2018