Dear Joseph, Thank you for choosing us and sharing your experience. We sincerely apologize for the unacceptable experience you had during your stay. Ensuring the safety and well-being of our guests is our top priority, and we deeply regret any incidents that compromised this. We take these matters very seriously and will take immediate action to address them with our security measures and staff training. We are committed to providing all our guests with a safe and comfortable environment. We appreciate your understanding and hope you will give us another opportunity to restore your trust in the future.Sincerely,Hotel Management

Dear Loresa, We are delighted you had a fulfilling stay at Extended Stay America. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Melany, Thank you for choosing us and taking the time to leave your comments. It is never our intention to disappoint our guests. We are extremely sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage and hope to have another opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management

Dear Debra, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We extend our heartfelt wishes for a speedy recovery and good health to your loved ones. While we know that this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless hospitality you deserve. Sincerely,Hotel Management

Dear Carly, We sincerely apologize for the issues you encountered during your stay. Maintaining a clean and comfortable environment is our priority, and we regret any inconvenience caused by the odor and condition of the sofa mattress. Your feedback is invaluable, and we will address these concerns to improve the overall guest experience. We appreciate your honesty and hope you consider giving us another chance in the future. Thank you for bringing this to our attention.Sincerely, Hotel Management

Dear Jeremiah, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Brent, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear James, Thank you for selecting Extended Stay America and taking the time to write a review. We're pleased to read that you enjoyed your stay and loved the clean accommodations, and glad you found the place reasonable for the price. However, we apologize for any disappointment you experienced with our breakfast offerings, and we will be reviewing our breakfast selections to ensure they meet our guests' expectations. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear David, Thank you for the wonderful review of Extended Stay America. We are so glad our location worked well for you and is convenient for everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit.Sincerely,Hotel Management

Dear Libby, We appreciate you taking the time to stay with us and provide your feedback. We apologize that your experience fell short of our usual high standards of offering clean, comfortable, and well-maintained suites. We have taken note of your comments and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Dani, Thank you for staying with us. We are glad that you liked your clean rooms. However, We are truly sorry for the inconveniences you faced, including breakfast, cleanliness, and the various issues you described. We understand how frustrating these incidents must have been, and we sincerely apologize for not meeting your expectations in providing a premium experience. We take these matters seriously and are committed to addressing them with the relevant departments. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management

Dear Jose, Thank you for writing a review of your time with Extended Stay America! We are happy to know you were pleased with our staff and service. However, we are sorry for the issues in your room and will share this observation with the concerned individual for improvement. We appreciate your business and look forward to seeing you again for another memorable experience. Have a great day! Sincerely,Hotel Management

Dear Bernadette, Please accept our apologies for providing anything other than a fulfilling experience during your stay. We deeply regret the cleanliness issues you encountered and apologize for the inconvenience caused. We have shared your comments with our housekeeping team to prevent such oversights from repeating. Please rest assured we are committed to providing a more enjoyable experience for our guests moving forward. Thank you for your feedback; we hope you will allow us to provide you with the excellent accommodations you should have received on this visit.Sincerely,Hotel Management.

Dear Erick, We value guest feedback; therefore, we thank you for sharing yours. We are disappointed that your experience was not perfect. We regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for all our guests' safety. Please know that our front desk is always available to help make the stay as comfortable as possible. Thank you for choosing us for your visit to the city, and we hope to see you again so we can provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Karoly, Thank you for sharing your feedback. We apologize for any inconvenience you faced during your stay. We take your comments seriously and will review our amenities to ensure they meet our guests' expectations in the future. Your input is valuable to us, and we hope you will consider staying with us again as we work to improve and provide a more satisfying experience.SincerelyHotel Management

Dear Rick, We apologize for any inconvenience you experienced during your stay. Our team takes pride in maintaining clean and comfortable accommodations. However, we are genuinely sorry for not meeting these expectations. We appreciate your feedback and will continue to work diligently to ensure our rooms meet the highest standards of cleanliness. Thank you for bringing this to our attention, and we hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management

Dear Joe, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and a great place to stay. Therefore, we apologize for your disappointment with our complimentary breakfast and the property not meeting your expectations. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back again. Sincerely,Hotel Management

Dear Al, Thank you for choosing our hotel during your recent visit to our area. We are sorry to learn that you were inconvenienced by the lack of an ice machine on our property; however, our suites are equipped with a full-size fridge where guests can conveniently make ice. Please know that we never mean to disappoint our guests in any way, and we also apologize for the faulty phone in your suite. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Richard, Thank you for sharing your generous comments, especially about our hotel's location. With easy access to the freeway and plenty of shops within minutes, our hotel is a very comfortable and affordable choice when in the area. Thank you for mentioning what a great value we offer to our guests. It was our pleasure to host your visit at Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear Megan, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your feedback is important and is shared with our team to review and improve. Please allow us an opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Mike, We are sorry for your experience with us on your arrival. As for the situation outside the hotel, we understand your concern and are actively working with local authorities and organizations to address this issue. Ensuring the safety and comfort of our guests is of utmost importance to us. We never promote any illegal activities in and around the hotel. We look forward to welcoming you back soon for a better experience. Sincerely,Hotel Management

Dear Jean, Thank you for being our guest and posting your review. We are glad we met your expectations and that you enjoyed your time with us. However, we are sorry for the breakfast choices not matching your liking. We will share this with the team for further improvement. We hope you will choose Extended Stay America again.Sincerely,Hotel Management

Dear Erin, Thank you for sharing your experience at Extended Stay America with us. We apologize for not meeting your expectations during your stay with us. We understand that our property may be dated, and we will convey your feedback to the concerned team, who are working on updating our facilities to meet our guests' needs better. We apologize for the limited breakfast options and will consider your feedback for future improvements. We appreciate your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future.Sincerely, Hotel Management

Dear Omar, Thank you for choosing us and sharing your candid review. We apologize for the cleanliness and maintenance issues that impacted your experience. We aim to follow up on our guest's concerns and help them make the most of their visit. Therefore, we sincerely apologize for failing to resolve this while you were a guest at our hotel. We hope you will consider giving us a chance to host you again and show our commitment to providing excellent hospitality.Sincerely,Hotel Management

Dear Gregory, Thank you for your feedback. We apologize that our housekeeping staff overlooked the smoke smell in your room, which does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Although we fail to meet your complete satisfaction, we are glad you mention some areas that compensate for your disappointment and are notably good. However, we will make sure to check before allocating our guests to have a more satisfying stay. We hope you will give us another opportunity to make it up to you on a future visit.Sincerely,Hotel Management

Dear Joy, It is a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's good to know you enjoyed your stay and that our property and service met your expectations. Please revisit the next time you are in the area. Sincerely,Hotel Management