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Reviews of Red Lion Inn & Suites Everett

2.5 out of 5
Red Lion Inn & Suites Everett
1122 Broadway, Everett, WA

Reviews

6.0
Rating 10 - Excellent. 160 out of 1000 reviews" "
Rating 8 - Good. 237 out of 1000 reviews" "
Rating 6 - Okay. 206 out of 1000 reviews" "
Rating 4 - Poor. 194 out of 1000 reviews" "
Rating 2 - Terrible. 203 out of 1000 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Arnold, Twentynine Palms

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Floors and halls dirty Stayed six nights hall never vacuumed Doors and floor dirty in room. I had to clean the floors especially around bed area dirty and sticky. Bathroom door sticky and dirty. In room refrigerator smelled like sour milk had to keep closed and not used. Reported and nothing done. Parking lot garbage never picked up during my entire stay.
Stayed 6 nights in May 2024
Response from front desk on May 17, 2024
Thank you for your review. We will be addressing with our staff and do hope you will give us another try in the future.

2/10 Terrible

Tou

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It says there is complimentary breakfast with the stay, which is a lie. The night shift front desk guy sat at the desk all night on his phone. Didn’t greet any guest passing by. Also, he wouldn’t get me any hot water for tea, which he told me wasn’t available. I know for a fact he could have got up and got it for me because the guy that checked me in did. One of the worst places I’ve stayed. Room was gross, floor was sticky and over all felt dirty.
Stayed 1 night in May 2024
Response from front desk on May 14, 2024
Thank you for your review. We will be addressing your concerns with the staff member in question.

4/10 Poor

Robert

Disliked: Cleanliness, amenities
My credit card was charged $100 inappropriately. I had to dispute the charge with my credit card company, cancel my card and get a new card. The floor was sticky and the tub wouldn’t drain. First motel I have ever been to that didn’t supply coffee in the morning. Also, note that Expedia is a rip-off!
Stayed 2 nights in May 2024
Response from front desk on May 14, 2024
Thank you for the review.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This place has really improved recently. We've stayed here before and there was just shrugging when we asked about a gym or breakfast, both of which they advertised. We have a nice, convenient room and the check in people were friendly.
Stayed 2 nights in May 2024
Response from front desk on May 12, 2024
Thank you for the great review.

4/10 Poor

Lauren

Disliked: Staff & service
Some of the staff is super rude & unprofessional. Make sure to get receipts anytime you pay in cash here, as staff will lie and say you haven't paid.
Stayed 2 nights in May 2024
Response from front desk on May 9, 2024
Thank you for your review.

2/10 Terrible

Colleen

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front staff were polite but I think this Inn is actually being used to home the unhoused of Everett and as such the management no longer cleans or cares about the facilities. It’s really gross, locks of rooms busted off, sticky floors, disgusting bathrooms. Thin walls and a lot of night time action. This hotel really shouldn’t be on Expedia as a safe place to stay. The pictures are nothing like reality.
Stayed 1 night in May 2024
Response from front desk on May 9, 2024
Thank you for your review.

6/10 Okay

Kora

Traveled with family and small children, Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities
The parking lot had trash scattered all around it. The staff there were not friendly although they weren’t mean either. They just didn’t go above and beyond for customer service. The room was a nice size and allowed for pets. However there was garbage left in drawers and I found an earring in our bed that had been there awhile which makes me think they didn’t change the bed from the previous guests. The internet/tv were aweful. All in all we felt safe but not the cleanest place to stay.
Stayed 2 nights in Apr 2024
Response from front desk on May 6, 2024
Thank you for your review.

4/10 Poor

Erin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everywhere was dirty, lobby, hallways and the rooms. Photos on expedia (and the hotels direct website) are misleading. Including the free breakfast, there is no free breakfast. They claim the just started Reno’s on the breakfast room, but now looking back on google reviews, they’ve been “renovating” the space for 6 months. First room we were given (302), had a broken door lock with garbage stuffed in it. Went back to the lobby to switch rooms and the front desk staffed seemed annoyed that I wanted a new room and the one worker was adamant they inspected the room. Second room we were moved to (311), beds were clean (thankfully), but the floors weren’t, there was toothpaste/soap splashes all over the sink walls, the light around the mirror didn’t work and the floor wasn’t very clean. Upon checkout, the front desk staff didn’t care it was dirty, nor did they care that we were annoyed about the breakfast. Offered us a discount to come back, won’t be stepping foot in their hotel again. Book somewhere else.
Stayed 1 night in May 2024
Response from front desk on May 6, 2024
Thank you for your review.

2/10 Terrible

vincent

Stayed 1 night in May 2024
Response from front desk on May 6, 2024
Thank you for the review.

6/10 Okay

Lynne

Disliked: Amenities, property conditions & facilities
Didn't like the place at all. It was probably my fault for choosing to stay here. I thought Red Lion Hotels were supposed to be nice, but I guess that was years ago.. I know the staff were fine and the place seemed clean. But it was a big open space. Had to ask to borrow a hair dryer. No clock, 1 tiny soap, total -- not enough to shower with. Saw several people bring in their dogs. Not a fan.
Stayed 1 night in May 2024
Response from front desk on May 6, 2024
Thank you for your review. We do appreciate your feedback.

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from front desk on May 6, 2024
Thank you for the great review.

4/10 Poor

Emerson

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from front desk on May 2, 2024
Thank you for your review.

8/10 Good

Richard, Langley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable. McDonald's was a few minutes away by car. Fifteen minutes away from Paine Airfield in Everett, Washington.
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
Thank you for the review we hope to see you again.

2/10 Terrible

Jeremy

I was double charged by the property
Stayed 1 night in Apr 2024
Response from front desk on Apr 29, 2024
Thank you for your review. Can you please contact the hotel directly so we may go over your charges so we may ensure this double charge is taken care of.

4/10 Poor

Kimberly

Traveled with partner
Disliked: Cleanliness
I was taking a chance on staying at this particular hotel for a second time, Because the first time did not go so well, but this time I didn’t even make it in past the clerks desk because my boyfriend is on a do not rent list, but nobody can tell me why Dating don’t even have a reason why in their system and they can’t even tell me when I could meet with the managers to discuss on getting it removed because they don’t know when they ever come in and they have no idea on how to reach any of them
Stayed 1 night in Apr 2024
Response from front desk on Apr 28, 2024
Thanks for the review.

4/10 Poor

Heather

Traveled with group, Traveled with family
Disliked: Amenities
The pictures were not like the hotel. There was No breakfast sitting room. No coffee in the rooms.
Stayed 1 night in Apr 2024
Response from front desk on Apr 24, 2024
Thank you for the review. We do hope to have breakfast available soon.

4/10 Poor

LUKE

Disliked: Cleanliness, staff & service, amenities
Tub was clogged, under the cushion of the chair with filthy, bedding hadn't been changed. My itinerary was for a single king bed room and I was given a double queen room because all the single kinds were "not clean" by check in time. The third floor stunk when I got out of the elevator, the hotel is in a known high traffic drug use area. There was a man possibly overdosing on the corner who I called in to 911. Just a shady hotel all around. Had to pay a cash deposit and the front desk worker didn't want me to walk through the room with him so we could agree on the condition I left in. There were burns in the floor from meth pipes or cigarettes. It worked for the night but not worth 85 dollars. If you stay there, lock your doors and bring your valuables in from your car. Last time I stayed there some drugged out woman broke the passenger window out of my car.
Stayed 1 night in Apr 2024
Response from front desk on Apr 24, 2024
Thank you for your review.

4/10 Poor

Jennifer

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
I’ve stayed in a handful of red lion inn sweets and this one by far was the worst . The location sucks , tons of people doing drugs around the area and facility. There was no breakfast, the coffee in the hallway was moldy and not kept up. I’m very disappointed….
Stayed 2 nights in Apr 2024
Response from front desk on Apr 21, 2024
Thank you for your review. We are sorry this occurred and we will be addressing with staff.

2/10 Terrible

James

Stayed 3 nights in Apr 2024
Response from front desk on May 9, 2024
Thank you for your review.

6/10 Okay

Nichole

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from front desk on Apr 18, 2024
Thank you for your review.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for our meeting. the rooms were clean and quiet. Our meeting room fit our needs. We had connectivity problems using their Wifi but thankfully we had other options.
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
Thank you for the great review.

4/10 Poor

Kathy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I was checking in two vagrant people were causing a scene in the lobby about being able to rent a room hourly. Very obviously solicitating illegal activities. Made me very uncomfortable and question the safety of the hotel. My room was far from clean, lots of cobwebs, debris on the floors and smudged windows and mirrors. Granted, its not a high end hotel but, its definitely not of quality
Response from Guest Relations on Apr 14, 2024
Dear Kathy,We appreciate your feedback and regret that this was your experience. Please know that guest safety will always be and remains our top priority, and if there is ever a cause for concern, our team is happy to speak with you. Additionally, our cleaning protocols will be reviewed with our housekeeping team right away. We want to ensure our guests have a safe, clean, and comfortable stay. Thank you for reaching out, and safe travels.

2/10 Terrible

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
1. People appear to be living out of their cars in the hotel parking lot. 2. Desk staff is aloof and unhelpful . 3. Generally dirty (visible stains on the curtains and sheets, floor of the room is somehow sticky) 4. TV does not work and instead displays a “poor signal” message. 5. A dog is howling somewhere in the hotel at 10pm. This has been going on for 45 minutes.
Stayed 1 night in Apr 2024
Response from front desk on Apr 9, 2024
Thank you for your review. We are sorry this occurred and we will be addressing with our staff.

10/10 Excellent

Nayarith

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from front desk on Apr 9, 2024
Thank you for the great review.

4/10 Poor

Zachariah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on Mar 28, 2024
Thank you for your review.

2/10 Terrible

Colleen

We never even went inside to check in - we felt unsafe in the neighbourhood - too many homeless people and two of them ran out infront of our car in dark clothing and we almost ran over them. There was a girl in the parking lot that was high on something and my daughter started to have an anxiety attack....so we drove to another town to find a different hotel.
Stayed 1 night in Mar 2024
Response from front desk on Mar 28, 2024
Thank you for your review.

2/10 Terrible

Eugene

Stayed 2 nights in Mar 2024
Response from front desk on Apr 15, 2024
Thank you for your review.

2/10 Terrible

David

My wife and I waited 45 mins for checked in as a school baseball team was trying to check in before us, after finally getting checked in we were told there was no breakfast included because it was under renovation's. When we got into the room it stank. I said something burnt, my wife said smelled like mold. Took a shower and when I was done drying off in the shower there were several long black hairs in the tub. I have short light brown .and my wife is blonde. The same hairs were on hand towels that were hanging up. We have pics to prove it. This hotel gets zero stars and would never recommend.
Stayed 2 nights in Mar 2024
Response from front desk on Mar 18, 2024
Thank you for your review. We are sorry this occurred and we do apologize for this occurring.

8/10 Good

Nicole, Rio linda

Traveled with partner, Traveled with pets
Liked: Staff & service
Average hotel for what seemed to be a decent price. Comfy bed, clean floors and bathrooms. Guy at the feont desk was very nice and accommodating. Even though the signs give the impression they do, we couldn't find any kind of breakfast.
Stayed 1 night in Mar 2024
Response from front desk on Mar 15, 2024
Thank you for the great review.

2/10 Terrible

Rachel

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Found a fetanyl pill in the pull out couch didnt get a new room or refunded. Shouldnt even be associated with redlion. No food no breakfast no services
Stayed 1 night in Mar 2024
Response from front desk on Mar 15, 2024
Thank you for your review. We will be addressing this issue and we are sorry this occurred.

6/10 Okay

Barbara, Lacey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The extra lock on door did not work
Stayed 1 night in Mar 2024
Response from front desk on Mar 15, 2024
Thank you for your review. We will address this maintenance issue.

2/10 Terrible

Jacob

Traveled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast even though it was advertised. Was right next to the ice machine that was loud all night
Stayed 2 nights in Mar 2024
Response from front desk on Mar 4, 2024
Thank you for your review. We apologize for this and do hope to have the breakfast back up shortly.

2/10 Terrible

Felicia

Stayed 1 night in Feb 2024
Response from front desk on Mar 22, 2024
Thank you for your review.

2/10 Terrible

Ashley, Marysville

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
Dirty sock on the cabinet as soon as you open the room door, then a used wash cloth sitting on the bottom of the bathtub.
Stayed 1 night in Jan 2024
Response from front desk on Feb 28, 2024
Thank you for your review. We will be addressing these areas you mentioned.

2/10 Terrible

Lindsey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Nasty hotel. Read the other reviews - didn’t take them too seriously as all we wanted was a basic hotel. We don’t need any amenities. Beds were clean however the bed frame was broken and the mattress was tilted downward at the head of the bed. Bathrooms were dirty - tub was scummy. Hotel is LOUD. Walls are super thin. Spoke to the hotel receptionist a few times - they were pleasant.
Stayed 3 nights in Feb 2024
Response from front desk on Feb 21, 2024
Thank you for your review. We are sorry this occurred and we will be addressing these issues.

4/10 Poor

diana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dont stay here
Would think since red lion suites that is would be a semi nice hote. . room smelled like mildew . weight room machines or tv in there not working. coffee was cold and old. very dissappointed and drug activity in parking lot
Stayed 1 night in Feb 2024
Response from front desk on Feb 20, 2024
Thank you for your review. We are sorry this occurred during your stay and will be looking into these issues and course correcting.

4/10 Poor

Darla

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Minimal is the best word to describe this Red LIon. No services, breakfast area down( no coffee anywhere), shady area for a hotel, room had little to no amenities, noisy neighbors upstairs. I actually felt a little unsafe.
Stayed 2 nights in Feb 2024
Response from front desk on Feb 17, 2024
Thank you for your review. We will be having breakfast up in next couple weeks, and are sorry this happened to you while you were here.

6/10 Okay

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms were very small and not so clean looked nothing like pictures
Stayed 1 night in Dec 2023
Response from front desk on Feb 15, 2024
Thank you for your review. We will be addressing these issues that you have mentioned.

2/10 Terrible

Livvy

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
The lobby was small and not welcoming or comfortable. Fridge out front was empty. Room’s beds were solid like sleeping in plywood. There was little walking room, no hooks for bags and little shelving for bags. No hairdryer, only 2 towels. The piping under the sink wasn’t sealed, and were wobbly and leaking water everytime the sink was on. There was a covered utility hole by the beds that had a lid taped over it. The tap was not sticky anymore because of so much hair stuck to it.
Stayed 1 night in Feb 2024
Response from front desk on Feb 12, 2024
Tha nk you for your review. We are sorry this occurred during your stay and we will be addressing the issues in which you stated.

2/10 Terrible

Katrina

Disliked: Staff & service
I had to move my client to a different hotel because the staff there was rude and unaccommodating.
Stayed 5 nights in Feb 2024
Response from front desk on Feb 9, 2024
Thank you for your review.

4/10 Poor

Roger

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Communication was poor, didn’t say anywhere when breakfast was. No info on if they had WIFI or not.
Stayed 1 night in Feb 2024
Response from front desk on Feb 6, 2024
Thank you for your review. We will be addressing with staff member

2/10 Terrible

priscilla

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I got two rooms, and both rooms tubs were disgusting, one of the beds were also lopsided too.
Stayed 1 night in Jan 2024
Response from front desk on Jan 26, 2024
Thank you for your review.

8/10 Good

Jonae

Stayed 2 nights in Jan 2024
Response from front desk on Jan 23, 2024
Thank you for the great review.

8/10 Good

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from front desk on Jan 19, 2024
Thank you for the great review.

8/10 Good

Sylvia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Quiet interior.
Stayed 2 nights in Jan 2024
Response from front desk on Feb 23, 2024
Thank you for the great review.

8/10 Good

Domingo

Stayed 1 night in Dec 2023
Response from front desk on Jan 19, 2024
Thank you for the great review.

8/10 Good

Jaehoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk on Jan 2, 2024
Thank you for the great review.

2/10 Terrible

Emma

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from front desk on Dec 29, 2023
Thank you for your review.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023
Response from front desk on Dec 28, 2023
Thank you for the great review.

2/10 Terrible

Michael

Liked: Cleanliness, staff & service
I arrived at noon at was charged a fee of $15 for an early check in.
Stayed 1 night in Dec 2023
Response from front desk on Dec 23, 2023
Thank you for the review. Unfortunately this is our policy. We are sorry you feel this way.