Dear William, Please accept our sincere apology for the inconvenience and less-than-favorable experience you had at our hotel. We are sorry for our staff's oversight during your visit. This incident will be handled appropriately with the relevant parties so we can take the necessary action to ensure it is not repeated. Thank you for bringing this to our attention and also for your patience. We hope to have an opportunity on your next visit to the area to provide the flawless hospitality you deserve.Sincerely,Hotel Management

Dear Richard, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear Julia, Thank you for sharing your experience with us. We apologize for the cleanliness issues you encountered during your stay. Your feedback is valuable, and we will address these concerns with our housekeeping team to ensure improvements are made. We appreciate your kind words about our staff and regret that our breakfast options did not meet your expectations. Your comments will help us enhance our services for future guests. We hope to have another opportunity to provide you with a more enjoyable stay.Sincerely,Hotel Management

Dear Christopher, Thank you for your feedback. We apologize for the unsatisfactory experience you encountered during your stay. Providing clean and comfortable accommodations is our priority, and we regret that we fell short of your expectations. Immediate action will be taken to address the cleanliness issues and ensure proper maintenance of facilities, including resolving the toilet flushing problem. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. Please accept our sincerest apologies for any inconvenience caused. Thank you for your understanding, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

So glad you enjoyed your stay with us we look forward to your next visit !

Dear Shelley, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our excellent team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear Lawrence, Thank you for choosing our hotel on your recent visit to the area. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

So glad you enjoyed your stay with us, we look forward to your next visit. Thank you for choosing Extended Stay Malvern Swedesford!

Dear Elizabeth, Thank you for the feedback. Our guests should have a pleasant and comfortable stay at our hotel, including clean and well-maintained suites. Therefore, we apologize for any inconvenience caused by moving to new rooms. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear David, Thank you for taking the time to write a review about your recent stay. It is great to see you enjoyed your time here. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Hank, Thank you for reviewing your stay at Extended Stay America. We are delighted to read that our clean room and dedicated staff helped to make your stay even more comfortable. Your compliments will undoubtedly be shared with our team. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for being our guest. We are happy to know you were pleased with the cleanliness and had a pleasant stay. However, it isn't very reassuring to read that we did not meet all your expectations. Your notes for updating the room are shared with the concerned team. Our front desk team is available to help you round the clock. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Carla, Thank you for being our guest and sharing your feedback. We put in a lot of effort to provide exceptional service and offer several complimentary amenities to ensure our guests have a wonderful stay. Therefore, we apologize if we failed to meet your expectations. We value our guests' feedback as it helps us enhance their experience. We hope to welcome you again when your travels bring you back this way.Sincerely,Hotel Management

Dear Robert, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments for Shurrito, Shaun, and Tisha are the encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management

Dear Robert, We're thrilled to hear about your positive experience with Shurrito, Tisha, and Shaun at Extended Stay America! Their hard work and kindness contribute to our commitment to excellent service. We appreciate your kind words and acknowledgment of our dedicated team. We hope to have the opportunity to host you again.Sincerely,Hotel Management

Dear sumithra, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of your suite you describe are unacceptable and not representative of our quality standards. We have taken note of all the concerns you raised to address them adequately, and we are wholly committed to regaining your trust and confidence. We hope you give us another opportunity.Sincerely,Hotel Management

Dear Guest, We appreciate your feedback and understand the importance of feeling comfortable during your stay. We regret if the atmosphere of the hotel did not meet your expectations. Your insights are valuable, and we'll consider them for future improvements. We apologize for any discomfort and appreciate your understanding. If your travels bring you back to the area, we hope you consider giving us another chance to provide you with a more positive and welcoming experience. Thank you for sharing your thoughts with us.Sincerely,Hotel Management

Dear Samantha, Thank you for choosing Extended Stay America! We're delighted to read that our amenities were to your liking and that our accommodations suited both long and short stays. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for your detailed evaluation of your experience at our hotel. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear SANDEEP, Thank you for posting comments about our hotel. We make every effort to provide service above and beyond your expectations. We regret the behavior of one of the associates, which disappointed you, and we will discuss this for improvement. Thank you for choosing us, and we hope to welcome you again when you are in the city.Sincerely,Hotel Management

Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management

Dear Nina, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. The lack of hospitality from our associate and the condition of our property you describe are unacceptable and not representative of our quality standards. We understand your frustration and have taken note of the numerous concerns you raised to address them adequately. Please accept our apologies, and we hope you will consider staying with us again so we can provide you with a better experience.Sincerely,Hotel Management

Dear Guest, Thank you for the excellent review and for making us part of your travel plan. We are glad your stay was enjoyable, and we could exceed your expectations. Thank you for choosing Extended Stay America. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Robert, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Guest, Thank you for choosing us. We are sorry about the inconvenience caused to you and certainly understand the frustrations of not meeting all your expectations. Our dedicated housekeeping and maintenance team works hard to keep the room clean and updated. The rooms are checked thoroughly before delivering them to the guests, but we will discuss this with them to review any missing spots and make improvements. Please give us the opportunity to provide you with the exceptional stay you deserve whenever you are back in the city.Sincerely,Hotel Management

Dear Jay, Thank you for selecting us. We're sorry for the front desk team's unattentive behavior in the hour of need. We will discuss this with our staff so that this situation never repeats. Further, please accept our apologies for not giving you a comfortable room and for the issues with working the air conditioner in your suite. These will be addressed on a priority basis. Please give us another chance to prove that we are committed to providing outstanding hospitality to every guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Wendy, Please accept our apologies for the issues you experienced during your stay at our hotel. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Additionally, we are meeting with our staff members to discuss the service issue and reiterate the importance of impeccable customer service and attention to detail. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Jeanette, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared as we want our guests to have a perfect hotel experience while with us. Considering our friendly staff, please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Kathleen, We are flattered by your generous review of Extended Stay America. It is very kind of you to recognize our devoted staff for their service. We look forward to having you as our guest again whenever your travels bring you back to Philadelphia.Sincerely,Hotel Management

Dear Renee, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management