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Reviews of Residence Inn by Marriott Philadelphia West Chester/Exton

3 out of 5
Residence Inn by Marriott Philadelphia West Chester/Exton
10 N Pottstown Pike, Exton, PA

Reviews

8.2

Very Good

Rating 10 - Excellent. 193 out of 377 reviews" "
Rating 8 - Good. 93 out of 377 reviews" "
Rating 6 - Okay. 39 out of 377 reviews" "
Rating 4 - Poor. 26 out of 377 reviews" "
Rating 2 - Terrible. 26 out of 377 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Elizabeth, Elora

Traveled with group
Liked: Cleanliness, staff & service, amenities
We were very disappointed that the sofa bed was not made up and there were no sheets in the room. We finally got some delivered and had to make up the bed ourselves. Initially they said they didn’t have any pillows for us (!?) but then they did bring one by. Otherwise the staff were great and the place was clean and well maintained. Could improve their coffee though!
Stayed 2 nights in May 2024

8/10 Good

Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice staff rooms Were clean
Stayed 10 nights in May 2024

10/10 Excellent

Susan

Traveled with pets, Traveled with family
Liked: Amenities
All good
Stayed 2 nights in Feb 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here before. It’s got the things I look for in places I choose to stay. Clean, friendly, helpful, quiet, nice
Stayed 1 night in May 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Tammy, Lansford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are comfortable. Use ear plugs to block sound. The HVAC unit was loud but with ear plugs, I heard nothing. Their breakfast has lots of options. Housekeeping needs to do better.
Stayed 5 nights in Apr 2024

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very helpful and friendly. Clean property and beautiful gym.
Stayed 3 nights in Apr 2024

10/10 Excellent

Suzanne

Stayed 1 night in Apr 2024

8/10 Good

Sandra

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful, clean, and comfortable place. Will definitely go back there. Only thing I didn’t like was that reservation was for a queen bed but they gave me a standard size instead. Other than that it was great.
Stayed 1 night in Mar 2024

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities
I travel a lot and this property was definitely one of the best I have stayed at. Staff were very friendly, the room was clean and had a very comfortable bed. The gym had a nice mix of cardio and weight equipment. The breakfast was tasty with good options, even the coffee was good. There is a Target, Starbucks and dining options close by! Even a basketball hoop for the kids. The assistant manager was exceptional. I requested a late check out and there was no issue getting it as a valued Bonvay member! This hotel is definitely our go to for now on!
Stayed 1 night in Mar 2024

4/10 Poor

Anthony

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I'm giving a 2 star overall rating because i had quite a few issues my 4 nights i stayed. Starting with the parking fee. I've never had to pay a fee just to park my car at a hotel before including this one (which I've stayed at a few times before) So i never thought to check for a parking fee while booking and under Popular amenities it only says Parking available. I was unaware of the parking fee till i arrived at the hotel. Room was clean other then a live cockroach in the kitchen sink. Tv only had about 20 channels that played the same thing almost everyday and the climate control took an hour or more to reach temp if changed. My last night at 1am room service was in and out of the room beside me and was slamming the door repeatedly with the deadbolt engaged to keep it from shutting fully while they went in and out for over an hour at least. At 10am someone woke me up knocking and before i could get up to answer they unlocked and opened my door catching the security latch and only said "Check out" then left. Check out was noon. And my room keys were disabled before i checked out so i couldn't get back in my room when i got back with the luggage cart and I wasn't late checking out.
Stayed 4 nights in Feb 2024
Response from Residence Inn Exton Staff on Feb 24, 2024
Great day Anthony,We are sorry to hear about your experience with us. For it is our efforts to provide quality service to all our guest. As we have inquired about your concerns, you can find our parking and check-out times in the additional important information sections on this website. As we continue to investigate all other concerns, we hope that if your travels bring you through Exton, PA you will chose us again.

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Handicap parking needs to be closer to entrance
Stayed 3 nights in Feb 2024

2/10 Terrible

Kamalakar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
they cancelled my reservation but called the neighbouring hotel and asked us to go there and get the room. This is very inconvenient for us in the late night.
Stayed 1 night in Feb 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheree

Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The prooerty was roomy, clean, and had necessary amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renee and the other staff were very helpful and accommodating. Amazing stay
Stayed 3 nights in Jan 2024

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
The tub of the shower was pretty dirty. The body wash was completely empty. There was something wrong with the door that made it difficult to open and close. Other than that, everything was great. I really enjoyed the gym.
Stayed 2 nights in Jan 2024

2/10 Terrible

Alliyah

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 2 nights in Jan 2024

10/10 Excellent

meg

Stayed 1 night in Jan 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucky Tafadzwa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel exceeded my expectations . quite , clean, staff was friendly. gym was huge!
Stayed 1 night in Dec 2023

10/10 Excellent

Lee, West Chester

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Stayed 7 nights in Nov 2023

8/10 Good

Traci

Stayed 2 nights in Dec 2023

10/10 Excellent

Robin A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I was charged for my room and checked in but they said it was sold out when I arrived.
Stayed 1 night in Nov 2023

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay Comfortable Clean Easy check in
Stayed 1 night in Nov 2023

10/10 Excellent

Rama

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Teyanna

Liked: Staff & service, property conditions & facilities, room comfort
The tub was dirty
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Unhappy with Water & TV
No hot water in the morning - had to run it over 10 minutes. I had already taken a barely warm shower - My wife got hot water. TV in bedroom did not work! (then it came on in the morning.)
Stayed 1 night in Oct 2023

8/10 Good

John

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable
Stayed 18 nights in Sep 2023

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Breanna

Stayed 2 nights in Oct 2023

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
10/10
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Stayed 1 night in Sep 2023

10/10 Excellent

Junyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

henry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alicia

Stayed 3 nights in Sep 2023

10/10 Excellent

Janice

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for a couple of weeks while my apartment was getting ready. The staff was wonderful, very accommodating. Nice breakfast. Rooms spacious and well equipped. I was in no hurry to leave.
Stayed 4 nights in Sep 2023

10/10 Excellent

priscilla

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great every day & the kitchen staff was friendly. Front desk staff was always friendly & helpful.
Stayed 11 nights in Aug 2023

4/10 Poor

VALORIE

Stayed 1 night in Sep 2023

8/10 Good

Daishon

Stayed 8 nights in Aug 2023

8/10 Good

Marie

Traveled with partner
Liked: Cleanliness
Spacious rooms and clean.
Stayed 1 night in Aug 2023