Reception

Reviews of Exton Hotel & Conference Center

3.5 out of 5
Exton Hotel & Conference Center
815 N Pottstown Pike, Exton, PA

Reviews

7.0

Good

Rating 10 - Excellent. 219 out of 978 reviews" "
Rating 8 - Good. 310 out of 978 reviews" "
Rating 6 - Okay. 225 out of 978 reviews" "
Rating 4 - Poor. 127 out of 978 reviews" "
Rating 2 - Terrible. 97 out of 978 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty and non working items in the room. Staff was nice
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 30, 2024
Dear Jennifer,We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are paramount to us, and we apologize for the cleanliness issues and non-working items you encountered in your room. Please rest assured that we take your feedback seriously, and we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. We appreciate your kind words about our staff, and we'll continue to strive to provide excellent service. If there's anything else we can do to make amends or address any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely,Exton Hotel Management

6/10 Okay

tanisha

The room smelled old and the bed lining didn’t smell fresh. It was cold inside the room also
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 30, 2024
Dear Tanisha,We apologize for the discomfort you experienced during your stay. Ensuring a fresh and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard. Your feedback is valuable, and we'll promptly address the issues with the room's odor and temperature to prevent any recurrence. Please know that we take your concerns seriously, and we're committed to making improvements to enhance our guests' experience. If you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,Exton Hotel Management

8/10 Good

Leslie, Vineland

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. What I didn’t like was the constant smell of weed in the hallway. At times I would smell it in my room!
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 30, 2024
Dear Leslie,Thank you for sharing your experience with us. We're pleased to hear that you found your room clean and comfortable. However, we apologize for any inconvenience caused by the smell of weed in the hallway. Ensuring a pleasant environment for all our guests is important to us, and we'll address your concerns promptly to prevent any recurrence. Your feedback is valuable, and we appreciate your understanding. If there's anything else we can do to enhance your experience or if you have any further comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Regards,Exton Hotel Management

6/10 Okay

Jessica

Traveled with partner
It was fine, but needs repairs. Burnt out lights, paint peeling, etc.
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 18, 2024
Dear Jessica,Thank you for your feedback. We apologize for any inconvenience caused by the need for repairs during your stay. Maintaining a comfortable and well-maintained environment is essential to us, and we'll address these issues promptly to ensure a better experience for our guests in the future. Your comments are invaluable; we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back for an improved stay in the future. If you have any further concerns or questions, please don't hesitate to contact us.Sincerely,Exton Hotel Management

6/10 Okay

Tasha

Disliked: Property conditions & facilities
the room smell horrible
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 16, 2024
Dear Tasha,We apologize for the unpleasant odor in your room. Your comfort and satisfaction are important to us, and we regret that you experienced this issue. We will investigate the cause of the odor and take immediate steps to address it to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention.Exton Hotel Management

8/10 Good

charlie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Exton Hotel Management on Apr 12, 2024
Dear Charlie,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Exton Hotel Management

4/10 Poor

Ted

Liked: Cleanliness
Disliked: Staff & service
Guest service was the bare minimum at best. The hotel was very nickel and dime and everytime I had a question for them they mentioned that I booked through Expedia and treated me like a leper. I requested early check and called ahead and they said it would be no problem. However, when I arrived they seemed put out by the early check in like it was a burden for them and charged me $30 for the privilege. The room was old and needed a refresh. The fridge's condenser was ticking over like a metronome the entire time i was there. They mentioned that there was breakfast in the morning between 6-9am. I went to go check it out and I was greeted by a lady reading the paper. When she acknowledged my presence she pointed out that Breakfast was $10- I was under the impression it was complimentary. I politely declined and then she replied that it wasn't much money. To me that was not the point. It was just awful communication and customer service. When I went to check out, I requested a copy of my bill and they stated that they couldn't because I had booked through Expedia. So if you want to stay at a hotel that doesn't provide any service or looks at you as if you are interrupting their day please by all means stay here.
Stayed 2 nights in Mar 2024
Response from Exton Hotel Management on Mar 13, 2024
Dear Ted,We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is crucial for us to improve. We'll address the issues you raised regarding our customer service, communication, and amenities. We value all our guests and regret if you felt marginalized. We'll ensure better coordination between booking platforms for smoother experiences. Please allow us another chance to exceed your expectations in the future.Regards,Exton Hotel Management

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire place is a nightmare. I was home for a funeral and I will be complaining for a refund. Holes in walls, broken toilet, smoke alarm, tv not working, remote not working , broken lights. Toilet coming off the wall shower rod falling off. I switched rooms and the were both equally horrible makes never wanna book a room through here again. $85 a night for garbage
Stayed 4 nights in Mar 2024
Response from Exton Hotel Management on Mar 12, 2024
Dear Richard,We are truly sorry for the distressing experience you had during such a sensitive time. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of meeting your expectations. We understand your frustration and will address each issue promptly to prevent such occurrences in the future. Your feedback is invaluable, and we sincerely apologize for the inconvenience caused.Regards,Exton Hotel Management

4/10 Poor

Ji

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room smells odd, electric outlets not working
Stayed 3 nights in Feb 2024
Response from Exton Hotel Management on Mar 11, 2024
Dear Guest,We apologize for the inconvenience regarding the room odor and malfunctioning electric outlets. Your comfort is paramount, and we take such matters seriously. Our maintenance team will promptly address these issues to ensure your stay meets our high standards. Please inform the front desk, and we'll swiftly rectify the situation or arrange for a room change. Thank you for bringing this to our attention.Regards,Exton Hotel Management

10/10 Excellent

Mivhael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Exton Hotel Management on Mar 6, 2024
Dear Mivhael,Thank you for acknowledging our efforts. We strive to create a pleasant environment for all our guests. Your feedback is valuable, and we're committed to continually improving to provide the best experience possible.We look forward to welcoming you back for a more enjoyable stay.Regards,Exton Hotel Management

8/10 Good

Carl A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Exton Hotel Management on Feb 23, 2024
Dear Carl,Thank you for staying with us when you visited Exton Hotel & Conference Center.  It makes me happy to hear that you enjoyed your stay.  We hope to be able to host you again soon at Exton Hotel & Conference Center!Regards,Exton Hotel Management

2/10 Terrible

Anmol

Stayed 1 night in Feb 2024
Response from Exton Hotel Management on Feb 20, 2024
Dear Anmol,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give you a better stay on your next trip.Regards,Exton Hotel Management

10/10 Excellent

Denise

Liked: Staff & service, property conditions & facilities
Great
Stayed 4 nights in Jan 2024
Response from Exton Hotel Management on Feb 12, 2024
Dear Denise,Thank you for your understanding. Please don't hesitate to reach out if you have any further concerns or feedback. We value your satisfaction and hope to welcome you back for a better experience in the future.Regards,Exton Hotel Management

4/10 Poor

Mohor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean rooms, extremely strong smell of cigarettes, elevators not functioning give that we were placed on the fourth floor, and most of the electrical appliances weren’t functioning. There was a broken light fixture hanging outside of our window that was a safety hazard.
Stayed 1 night in Jan 2024
Response from Exton Hotel Management on Jan 16, 2024
Dear Mohor,We deeply regret the subpar experience you had during your stay. Your feedback is concerning, and we sincerely apologize for the inconvenience caused by unclean rooms, cigarette odor, non-functional elevators, and electrical issues. Your safety and comfort are our top priorities, and we will address these issues urgently. Please allow us another opportunity to exceed your expectations in the future. We appreciate your patience and understanding.Regards,Exton Hotel Management

6/10 Okay

Adam

Response from Exton Hotel Management on Feb 8, 2024
Dear Adam,Thank you for leaving us a rating of your stay with us at Exton Hotel & Conference Center. We work tirelessly to ensure our guests experience the best hospitality at Exton Hotel & Conference Center. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Regards,Exton Hotel Management

8/10 Good

MICHAEL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check in
Stayed 2 nights in Dec 2023
Response from Exton Hotel Management on Dec 20, 2023
Dear Michael,thank you for sharing your positive experience with our seamless check-in process. We're delighted to hear that your arrival was smooth and hassle-free. Providing a stress-free experience is our priority, and we appreciate your recognition. We look forward to welcoming you back for another enjoyable stay. Safe travels!Regards,Exton Hotel Management

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Exton Hotel Management on Dec 19, 2023
Dear Tim,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Exton Hotel Management

4/10 Poor

James

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Exton Hotel Management on Dec 8, 2023
Dear James,We would love to know how we could have improved your stay. Once again, we are sorry for any inconvenience you faced. Our goal at Exton Hotel & Conference Center is to provide the best lodging experience in Exton Hotel & Conference Center, and it looks like we failed to meet that mark. It would be constructive if you could contact us and provide more context and feedback so we can improve.Regards,Exton Hotel Management

6/10 Okay

Jennifer

Liked: Staff & service, amenities, property conditions & facilities
Loved the quiet; came to celebrate locally the Thanksgiving holiday and stayed longer as a mini self-vacation. Breakfast is available only from 630-930AM so a little early for me, and costs with tax about 7$. Breakfast buffet style but left quite a bit to be desired in terms of quality. Service/Staff were wonderful. Will definitely stay at the property again when in the area.
Stayed 2 nights in Nov 2023
Response from Exton Hotel Management on Dec 1, 2023
Dear Jennifer,Thank you for choosing to celebrate Thanksgiving with us! We're delighted you enjoyed the tranquility and extended your stay for a mini self-vacation. Your feedback on breakfast timing and quality is valuable, and we appreciate your compliments on our wonderful staff. We look forward to hosting you again, ensuring an even more enjoyable experience during your next visit. Safe travels!Regards,Exton Hotel Management

6/10 Okay

Robin

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The place was clean and presentable.. Every day we had a small thing that we needed assistance with. Keys didn't work. Had to walk back to desk to rekey. (Magnetic strip affected by close contact with phone). Ran out of kleenex and TP. Got one, not the other. Charge for breakfast buffet that others include in the price. Safe had to be replaced and a dresser cabinet door was loose and broke off the last day. Staff was always helpful and cheerful to attend to things. Also asked for regular coffee- there was none. Only decaf which they happily shared. It wasn't awful by any means- just a nuisance. It worked well enough for our stay.
Stayed 5 nights in Nov 2023
Response from Exton Hotel Management on Nov 30, 2023
Dear Robin,thank you for your detailed feedback. We appreciate your understanding and patience during your stay. We apologize for the inconveniences you faced and are glad our attentive staff could assist. Your comments help us improve, and we hope to welcome you back for a smoother experience. Safe travels!Regards,Exton Hotel Management

10/10 Excellent

Linda Kay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
facility meets my needs & price is right
Stayed 2 nights in Nov 2023
Response from Exton Hotel Management on Nov 30, 2023
Dear Linda,thank you for your positive review! We're delighted to hear that our facilities met your needs and that you found our pricing reasonable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Safe travels!Regards,Exton Hotel Management

2/10 Terrible

Johnette

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Exton Hotel Management on Nov 29, 2023
Dear Johnette,I am deeply disappointed to learn about your recent stay at Exton Hotel & Conference Center. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Regards,Dear Johnette,I am deeply disappointed to learn about your recent stay at Exton Hotel & Conference Center. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Regards,Exton Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Smoking is Not Enforced
Tried to check in at 5:30, room wasn’t ready. When finally given a room, went to the floor and was immediately faced with the smell of weed throughout the entire floor. Tried to see if room was any better, was just as bad and didn’t have a pull out bed as advertised. Didn’t even stay, requested a refund and left.
Stayed 1 night in Nov 2023
Response from Exton Hotel Management on Nov 21, 2023
Dear Guest,We sincerely apologize for the inconvenience you experienced during your check-in. Your feedback is concerning, and we understand the importance of a comfortable stay. We will investigate the issues you've raised, particularly regarding room readiness and the odor concern. Rest assured, we'll take corrective measures to prevent such incidents in the future. Please contact our customer service for assistance with your refund. We appreciate your understanding.Regards,Dear Guest,We sincerely apologize for the inconvenience you experienced during your check-in. Your feedback is concerning, and we understand the importance of a comfortable stay. We will investigate the issues you've raised, particularly regarding room readiness and the odor concern. Rest assured, we'll take corrective measures to prevent such incidents in the future. Please contact our customer service for assistance with your refund. We appreciate your understanding.Regards,Exton Hotel Management

8/10 Good

Nancy

Liked: Amenities, property conditions & facilities
Clean quiet and the breakfast buffet is reasonably priced and the options are great.
Stayed 2 nights in Nov 2023
Response from KJ on Nov 11, 2023
Dear NANCY,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our hotel clean and quiet, providing the serene atmosphere that we strive to offer our guests.It's fantastic that you enjoyed our breakfast buffet, and we appreciate your feedback on the reasonable pricing and great options. We believe that a good breakfast sets the tone for the day, and we're delighted that we could contribute to your positive experience.Safe travels, and we look forward to hosting you again soon!Warm regards,EXTON HOTEL

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the stay
Stayed 1 night in Nov 2023
Response from Exton Hotel Management on Nov 7, 2023
Dear Christopher,Thank you for a Perfect Score Rating on your stay at Exton Hotel & Conference Center.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Exton Hotel & Conference Center.Regards,Exton Hotel Management

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Exton Hotel Management on Nov 7, 2023
Dear Dino,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Exton Hotel & Conference Center. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Exton Hotel & Conference Center hotel soon!Regards,Exton Hotel Management

2/10 Terrible

Rebekah

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a terrible experience. Checkin was awful and they didn’t put us in the room we intentionally booked for our party size. Had to spend additional time getting switched to the correct room after they sent us to the wrong one and then said they didn’t have the one we booked available because they didn’t have the cleaning staff. The front desk people seemed like they had absolutely no clue what they were doing. Rooms weren’t cleaned when door sign was put out for them to clean, our floor always smelled like someone was smoking weed. We will absolutely never stay here again.
Stayed 7 nights in Oct 2023
Response from Exton Hotel Management on Nov 3, 2023
Dear Rebbekah,We're deeply sorry for the inconvenience you encountered during your stay. Your experience does not meet our standards, and we will address the issues you've mentioned with our team. We take your feedback seriously and will work to improve our check-in process, room assignments, cleanliness, and staff training to prevent such issues in the future. We understand your frustration and hope you reconsider staying with us in the future for a better experience.Regards,Exton Hotel Management

10/10 Excellent

Tashyra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
es bien tranquilo
Stayed 4 nights in Oct 2023
Response from Exton Hotel Management on Nov 2, 2023
Dear Tashyra,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Exton Hotel & Conference Center.  We work tirelessly to ensure our guests experience the best hospitality in Exton Hotel & Conference Center.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Regards,Exton Hotel Management

8/10 Good

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Exton Hotel Management on Nov 1, 2023
Dear Melissa,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Exton Hotel Management

4/10 Poor

William, West Chester

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old and showing it age. I stated two nights, they didn't make the bed or empty to trash. Only one of the lamps worked. There is a snake pit of extension cords under the desk. If you want to use the Microwave you need to get down on your hands and knees, unplug the refrigerator. Only a few of the charging ports work. I had no interest in crawling around trying to sort out what plugs needed to swapped out. The only reason this place is still open is an electrical Inspector and or the Fire department has not been been there recently or they are afraid to go it.
Stayed 2 nights in Oct 2023
Response from Exton Hotel Management on Oct 31, 2023
Dear William,We apologize for the numerous issues you encountered during your stay. Your feedback is concerning, and we regret that we fell short of your expectations. We will address the maintenance and cleanliness issues you mentioned promptly. Your comments are valuable, and we are committed to making improvements to provide a better guest experience. Thank you for bringing this to our attention.Regards,Exton Hotel Management

2/10 Terrible

Irene

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV remote in the the room wasn't working I called to have it replaced and no one came. There was a stale smell in the room - as if it were unclean. The furniture is old and scrateced.
Stayed 1 night in Oct 2023
Response from Exton Hotel Management on Oct 31, 2023
Dear Irene,We apologize for the inconvenience you experienced with the TV remote and the room's condition. This is not the level of service we strive to provide, and we appreciate your feedback. We will address these issues promptly to improve the overall guest experience. Thank you for bringing this to our attention, and we hope you'll give us another chance to offer a better stay.Regards,Exton Hotel Management

4/10 Poor

Lori

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This stay was for convenience while we attended a wedding. The bathroom had holes in the wall and a light burned out. When we moved the foot rest there was a grape on the floor from previous guests. Upon arrival the clerk was not friendly for a greeting.
Stayed 2 nights in Oct 2023
Response from Exton Hotel Management on Oct 20, 2023
Dear Lori,We're sorry to hear about your less-than-pleasant experience during your stay. Your feedback is crucial in helping us make improvements. We'll address the maintenance issues in the bathroom and the cleanliness concerns to ensure a more comfortable stay for our guests. We also appreciate your input on the staff's attitude and will work on providing a more welcoming atmosphere. We hope you'll give us another chance in the future. Thank you for sharing your experience.Regards,Exton Hotel Management

8/10 Good

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Exton Hotel Management on Oct 20, 2023
Dear Diana,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Regards,Exton Hotel Management

4/10 Poor

Jeff, DILLSBURG

Disliked: Amenities, property conditions & facilities
TV is only antenna connected, toilet wasn’t refilling after flush and needs fixed, outlets and lights don’t work on right side of be, refrigerator needs defrosted really bad cause ice build up is very large and cuts room down in it, bathroom sink doesn’t drain fast, and shower hot water takes time to turn warm and hot.
Stayed 1 night in Oct 2023
Response from Exton Hotel Management on Oct 17, 2023
Dear Jeff,We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we will address these issues promptly to ensure a more comfortable experience for our guests. We appreciate your patience and understanding, and we hope you'll consider staying with us again, where we aim to provide a better and more functional stay. Thank you for bringing these concerns to our attention.Regards,Exton Hotel Management

10/10 Excellent

Marshall

Stayed 1 night in Oct 2023
Response from Exton Hotel Management on Nov 7, 2023
Dear Marshall,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Exton Hotel & Conference Center. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Exton Hotel & Conference Center hotel soon!Regards,Exton Hotel Management

2/10 Terrible

Tashira

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Exton Hotel Management on Oct 17, 2023
Dear Tashira,I am sorry to hear that you didn't enjoy your time during your stay with us in the Exton Hotel & Conference Center. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. I hope you give us another chance to earn your loyalty.Regards,Exton Hotel Management

8/10 Good

Marianne

Disliked: Property conditions & facilities
For the price it was okay. Everything was pretty worn and not kept up. Things needed to be replaced and given a good deep cleaning. But the rooms were serviceable enough. The couch in the room was comfortable for lounging. Comfy and clean bed and shower. For one night this worked for me.
Stayed 1 night in Oct 2023
Response from Exton Hotel Management on Oct 13, 2023
Dear Marianne,Thank you for your honest feedback. We appreciate your understanding of the value we offer for the price. We'll certainly look into addressing the maintenance and cleanliness issues you've mentioned to provide a better experience. We're pleased to hear that you found the room serviceable and enjoyed the comfortable couch, clean bed, and shower. We hope to have the opportunity to improve your experience in the future.Regards,Exton Hotel Management

6/10 Okay

Yinka

Liked: Cleanliness, staff & service
Pretty okay
Stayed 1 night in Sep 2023
Response from Exton Hotel Management on Sep 18, 2023
Dear Yinka,Thank you for your feedback. We're glad to hear that your stay was okay. If you have any specific suggestions or areas where we can improve, please feel free to share them with us. Your input is valuable, and we aim to make every guest's experience better. We hope to have the opportunity to exceed your expectations on your next visit.Regards,Exton Hotel Management

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointing
The pictures don’t match what you get… sent me to an already occupied room.. then the room they gave me wasn’t what I reserved.. and then given a room that wasn’t what I needed
Stayed 1 night in Sep 2023
Response from Exton Hotel Management on Sep 12, 2023
Dear Guest,We apologize for the discrepancies you encountered during your stay. We understand the frustration this can cause, and we take your feedback seriously. We will investigate the issues you've raised to ensure such mistakes do not occur in the future. Please accept our sincerest apologies for any inconvenience, and we hope to have the opportunity to provide you with a more satisfying experience on your next visit.Regards,Exton Hotel Management

8/10 Good

Faisal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 1 night in Sep 2023
Response from Exton Hotel Management on Sep 11, 2023
Dear Faisal,We're thrilled to hear that you plan to stay with us again! Your continued support is greatly appreciated, and we can't wait to welcome you back for another excellent experience. Safe travels until then, and we'll be ready to provide you with another wonderful stay.Regards,Exton Hotel Management

6/10 Okay

Corinne

Disliked: Property conditions & facilities
Not welcoming, room keys did not work, had to have security help, could not get extra pillows, overall maintenance and quality medium, expected better
Stayed 1 night in Sep 2023
Response from Exton Hotel Management on Sep 6, 2023
Dear Corinne,We're truly sorry to hear about the inconveniences you experienced during your stay. Issues with room keys, unresponsive staff, and the overall quality of your stay fall below our usual standards, and we apologize for failing to meet your expectations. Your feedback is essential, and we will address these concerns promptly to improve our services. We appreciate your input and hope you'll consider giving us another chance to provide you with a better experience in the future.Regards,Exton Hotel Management

2/10 Terrible

kieran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Exton Hotel Management on Aug 29, 2023
Dear Keiran,Thank you for taking the time to review your stay. We apologize for any inconvenience and hope you give us another chance to deliver you the best-in-class hospitality we are recognized for.Regards,Exton Hotel Management

10/10 Excellent

Candise

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was very friendly and made check in easy.
Stayed 1 night in Aug 2023
Response from KJ on Aug 21, 2023
I'm thrilled to hear that you had a positive experience with our front desk attendant! Providing a friendly and seamless check-in process is a top priority for us, and I'm glad to see that we met your expectations. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay in the future!

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Exton Hotel Management on Aug 18, 2023
Dear William,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconveniences you faced.  Our goal at Exton Hotel & Conference Center is to provide the best lodging experience in Exton, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Regards,Exton Hotel Management

2/10 Terrible

Shanna, san diego

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was not as described. No mattress in the sofa bed so unusable as a bed or sofa really. Bathroom was in need of updates, visible black mold in cracks around tub.
Stayed 2 nights in Aug 2023
Response from Exton Hotel Management on Aug 8, 2023
Dear Shanna,We apologize for the discrepancy between the room description and your experience at Hotel Alice. Your feedback regarding the sofa bed and bathroom condition is concerning, and we're sorry for any inconvenience you faced. We take your comments seriously and will address these issues promptly to ensure that our guests have a comfortable and enjoyable stay. Thank you for bringing these matters to our attention, and we hope you'll consider giving us another chance to provide you with a more satisfactory stay in the future.Regards,Exton Hotel Management

6/10 Okay

Rohan

Traveled with family and small children
Liked: Staff & service
Staff at the hotel were awesome and very accommodating. Maintenance team addressed issue reported with urgency. The floor and room had a unique unpleasant odour.
Stayed 2 nights in Jul 2023
Response from Exton Hotel Management on Aug 7, 2023
Dear Rohan,We're pleased that you found our hotel staff to be awesome and accommodating, and that our maintenance team promptly addressed any issues. However, we apologize for the unpleasant odor you experienced in the room and on the floor. Your feedback is valuable, and we will take steps to ensure a more pleasant environment for your next stay. Thank you for bringing this to our attention and for choosing to stay with us.Regards,Exton Hotel Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Exton Hotel Management on Jul 20, 2023
Dear Guest,I am deeply disappointed to learn about your recent stay at Exton Hotel & Conference Center. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Regards,Exton Hotel Management

6/10 Okay

Joseph

Room smelled like cigar smoke when we got there. No towels available for room. No towels for pool area. no breakfast in the morning.
Stayed 2 nights in Jul 2023
Response from Exton Hotel Management on Jul 13, 2023
Dear Joseph,We sincerely apologize for the issues you encountered during your stay. The smell of cigar smoke in your room, the unavailability of towels for both the room and pool area, as well as the absence of breakfast are all unacceptable shortcomings. We take your feedback seriously and will address these concerns with our housekeeping and front desk teams to ensure they are not repeated. Your satisfaction is important to us, and we hope to have the opportunity to make it up to you in the future with an improved experience.Regards,Exton Hotel Management

2/10 Terrible

Jude

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property should be closed down - stay away.
Stayed 2 nights in Jul 2023
Response from Exton Hotel Management on Jul 12, 2023
Dear Jude,We're sorry to hear that you had a negative experience during your stay. We take guest feedback seriously and are always looking for ways to improve. If you have specific concerns or issues you'd like to address, please provide us with more details so that we can investigate and take appropriate action. We value your feedback and apologize for any inconvenience caused.Regards,Exton Hotel Management

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Exton Hotel Management on Jul 12, 2023
Dear Douglas,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Regards,Exton Hotel Management