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I can normally find something negative to say about a hotel but not this one. From the moment we checked in everything was great. Great location, friendly staff, room cozy and comfortable, nice size rooms. The food was excellent. We didn't book a river view room and wish we had but that was our fault.
Highly recommended, we will definitely be back.
Graham
Stayed 3 nights in Apr 2024
Response from Zoe on Apr 10, 2024
Hello Graham, we are delighted to hear that your stay with us was so enjoyable, and that you found our staff to be so welcoming, and your meals to be so excellent. We look forward to seeing you again soon!
Everything was absolutely fine nice and clean, only problem was the heating wasn’t working so it was a little chilly but I do like a hot room. So maybe fine for everyone else.
Kerry
Stayed 1 night in Feb 2024
Response from Zoe on Mar 26, 2024
Hello Kerry, we are happy to hear that overall you enjoyed your stay, however we are very sorry that you found your room to be cold. Although we do try our best to make sure the rooms are warm for arrivals, some guests may prefer a warmer room. Extra heaters and blankets are available by request if needed. Hopefully we can look forward to welcoming you back again soon.
8/10 Good
Donna
Traveled with partner
Mar 8, 2024
Very comfortable bed and room. Staff very nice. Forgot to ask for more tea bags and milk. Could have done done with a little extra to allow up to 3 drinks each.
Donna
Stayed 1 night in Mar 2024
Response from Zoe on Mar 12, 2024
Hello Donna, we are really pleased that you enjoyed your stay with us so much, and found your room to be so comfortable. We look forward to welcoming you back again soon.
Clean and professionally run hotel with well equipped room and easy parking. Didn’t have breakfast as it was just a convenient overnight stay before an early morning flight. Will definitely use again.
Peter
Stayed 1 night in Feb 2024
Response from Zoe on Mar 12, 2024
Hello Peter, we are delighted that you had such a pleasant stay, and found our hotel to be so clean and convenient. See you again soon!
Amazing hotel and staff excellent value easy parking and close to all shops bars and restaurants, although the hotel restaurant is brilliant
Alex
Stayed 1 night in Jan 2024
Response from Zoe on Jan 23, 2024
Hello Alex, we are really pleased to hear that you had such an enjoyable stay, and that you particularly enjoyed our convenient location and friendly staff. See you again soon!
Staff excellent, efficient and friendly. Meals excellent, well presented and filling.
In process of swapping from gas central heating to electric air conditioning, substitute electric heaters worked well, if the thermal cut outs were a little noisy.
Bathroom sink cracked but not leaking.
Brian
Stayed 1 night in Jan 2024
Response from Zoe on Jan 23, 2024
Hello Brian, we are really pleased to hear that you had such an enjoyable stay, and that you particularly enjoyedy your meals, and found our staff to be so friendly. See you again soon!
We liked the location and the ample cooked breakfasts. The staff were professional, friendly and very helpful
Carol
Stayed 2 nights in Dec 2023
Response from Zoe on Dec 22, 2023
Hello Carol, we are really happy to hear that you had such a pleasant stay, and that you particularly enjoyed our location, cooked breakfast, and friendly staff. We look forward to seeing you again soon!
Exceptionally clean and welcoming hotel, comfy beds and plenty of hot water.
Sallyann
Stayed 1 night in Dec 2023
Response from Zoe on Dec 22, 2023
Hello Sallyann, we are delighted to hear that you had such an enjoyable stay, and found our hotel to be so clean and comfortable. We look forward to seeing you again soon!
Great location to visit our fiends in Bearwood. Lovely view of river Stour from our window. Great breakfast and friendly, helpful staff x
Christopher
Stayed 1 night in Nov 2023
Response from Zoe on Dec 4, 2023
Hello Christopher, we are really happy to hear that you enjoyed your stay with us, particularly our riverside setting and helpful staff. We look forward to welcoming you back again soon!
10/10 Excellent
lee
Nov 21, 2023
lee
Stayed 1 night in Nov 2023
Response from Zoe on Dec 4, 2023
Hello Lee, we are delighted that your stay was so enjoyable. See you again soon!
Great hotel. The staff were all very friendly and accomodating, the room was decent and comfortable. The only downside to our stay was that the heating system had failed and under maintenance. We were given a tiny electric heater which did not give enough heat output.
Overall it was still a great experience.
Verified traveler
Stayed 3 nights in Nov 2023
Response from Zoe on Nov 20, 2023
Hello, thank you for your feedback. We are really pleased to hear that you enjoyed your stay with us so much, and found our staff to be so welcoming. Currently, we are undergoing a changeover from gas to electric in our pursuit of greener energy. In September, we completed our installation of solar panels all along the rear pitched roof, and we are currently awaiting the installation of air con to utilise this electric. In the meantime, please excuse the plug-in heaters we are using to solve the issue of heating. Hopefully we can look forward to welcoming you back again soon.
An absolutely wonderful hotel with great comfortable rooms, super service and a fantastic breakfast
Chris
Stayed 1 night in Nov 2023
Response from Zoe on Nov 14, 2023
Hello Chris, we are really delighted to hear that your stay with us was so enjoyable, and that you particularly enjoyed your breakfast. See you again soon!
Great hotel and location for a short break. Restaurant very accommodating with dietary issues both at breakfast and evening meal. First visited over 20 years ago and continue to use the hotel when we’re in the area.
Elizabeth
Stayed 2 nights in Oct 2023
Response from Zoe on Nov 3, 2023
Hello Elizabeth, we are really happy to hear that your stay with us was so enjoyable, and that our location was so convenient for you. See you again soon!
It was a nice touch to have 24 hour reception coverage… reassuring should you require anything out of hours. The toilets in the public areas were Spotless, did cheat on occasion and use the Disabled Toilet situated on the Ground Floor as it seemed a Lifetime to go upstairs and along the corridor to the main toilets.
Martin
Stayed 2 nights in Oct 2023
Response from Zoe on Nov 3, 2023
Hello Martin, we are glad to hear that you had an enjoyable stay with us. See you again soon.
Would have been a very pleasant 2 night stay if it hadn’t have been for the way I was treated at breakfast on the final day. Made to feel very uncomfortable by the head chef ‘Hussain’ I believe is his name, purely because I only wanted coffee and toast, which I had been given without problem the previous morning. The way he made me feel, talked to me and then stood watching me with his arms folded means I will not be returning. Shame because as a family we have used the Bridgehouse on many occasions including hiring out the riverside room. Not in future!
Louise
Stayed 2 nights in Oct 2023
Response from Zoe on Nov 3, 2023
Hello Louise, thank you for your feedback. We are really sorry to hear that you did not enjoy breakfast with us during your last day. We have spoken to Hocine and our other breakfast staff about your feedback; although we do apologise if his actions made you feel unwelcome, it is clear to us that he meant no harm and that his mannerisms have been misconstrued. Hopefully we can look forward to welcoming you back again soon for another chance.
10/10 Excellent
Julie
Oct 25, 2023
Julie
Stayed 3 nights in Oct 2023
Response from Zoe on Oct 27, 2023
Hello Julie, we are really happy to hear that your stay with us was so enjoyable. See you again soon!
Very pleasant & helpful reception,good well equipped room,excellent choices for dinner & breakfast.Very quiet situation with easy access to Poole harbour
Keith
Stayed 1 night in Sep 2023
Response from Zoe on Oct 11, 2023
Hello Keith, we are really pleased that you enjoyed your stay, and that you found our staff to be so welcoming. We look forward to seeing you again soon!
Lovely stay, the staff were all welcoming and pleasant. Just one suggestion, a handle needs to be put on the wall by the bath. When you have a shower it would assist getting in and out of the bath. Other than that is was a lovely stay and food was very good.
Jennifer
Stayed 1 night in Sep 2023
Response from Zoe on Oct 11, 2023
Hello Jennifer, we are delighted to hear that you enjoyed your stay with us so much, and that you found our hotel to be so welcoming. We will make sure your feedback about the grab handle is passed along to our hotel director. See you again soon!
10/10 Excellent
Leslie
Sep 17, 2023
Leslie
Stayed 2 nights in Sep 2023
Response from Zoe on Oct 11, 2023
Hello Leslie, we are happy to hear that you had such a pleasant stay. We look forward to welcoming you back again soon!
Hello Sharon, we are happy to hear that your stay with us was so enjoyable; although we do not have any shops within walking distance other than a garage and small garden centre, we do have several shopping complexes a short drive away. We look forward to welcoming you back again soon.
8/10 Good
Verified traveler
Traveled with group
Sep 16, 2023
Liked: Cleanliness, staff & service, room comfort
Verified traveler
Stayed 2 nights in Sep 2023
Response from Zoe on Sep 17, 2023
Hello, we are pleased that you enjoyed your stay, and look forward to welcoming you back again soon.
8/10 Good
Mr S
Sep 11, 2023
Mr S
Stayed 1 night in Sep 2023
Response from Zoe on Sep 16, 2023
Hello, we are pleased to hear that your stay was so enjoyable. See you again soon!
8/10 Good
Susan
Sep 4, 2023
Liked: Room comfort
Disliked: Cleanliness
Not signature worthy
The restaurant and service was good. However the skirting boards in our room we're pretty dirty and had not been wiped in a while and there were cobwebs from the headboard of the bed to the wall. There were also a lot of cobwebs between the ceiling and curtain pole. The grouting around the shower was dirty and the bath chipped/marked in a couple of places. The mixer shower knob was also seized.
Susan
Stayed 2 nights in Aug 2023
Response from Zoe on Sep 4, 2023
Hello Susan, thank you for your feedback. We are pleased that overall you enjoyed your visit to us, particularly your meals in the restaurant. We are however very sorry that the cleanliness of your room was not up to our usual high standards; whilst we do endeavour to remove all cobwebs and spiders from the rooms during cleaning, due to our proximity to the river unfortunately spiders do make their way in, which can at times lead to cobwebs in the rooms. We will make sure your feedback is passed along to our housekeeping team to ensure this is improved upon as soon as possible. Hopefully we can look forward to welcoming you back again soon.
6/10 Okay
Gail
Sep 4, 2023
Liked: Cleanliness
Gail
Stayed 1 night in Sep 2023
Response from Zoe on Sep 4, 2023
Hello Gail, thank you for your feedback. We are sorry that your stay was not fully satisfactory. Hopefully we can look forward to welcoming you back again soon for another chance.
Lovely staff especially in the restaurant, food was excellent quality & reasonably priced, could not fault. Room comfortable & good size although traffic could be heard through the double glazing as room was at the front on the hotel. Terrace overlooking river was lovely.
Debbie
Stayed 2 nights in Aug 2023
Response from Zoe on Sep 4, 2023
Hello Debbie, we are happy to hear that your stay with us was so pleasant, and that you found our hotel to be so welcoming and comfortable. We look forward to seeing you again soon!
8/10 Good
Folashade
Aug 31, 2023
Folashade
Stayed 4 nights in Aug 2023
Response from Zoe on Sep 4, 2023
Hello, we are delighted that your stay with us was so enjoyable. See you again soon!
10/10 Excellent
Celine
Aug 28, 2023
Celine
Stayed 2 nights in Aug 2023
Response from Zoe on Oct 11, 2023
Hello Celine, we are really happy to hear that your stay with us was so enjoyable. See you again soon!
8/10 Good
Rebecca
Aug 19, 2023
Rebecca
Stayed 1 night in Aug 2023
Response from Zoe on Aug 23, 2023
Hello Rebecca, we are really happy to hear that your stay with us was so pleasant. See you again soon!
8/10 Good
Zekeriya
Traveled with family
Aug 12, 2023
Liked: Cleanliness, staff & service
Shower was a bit problematic in the room that i booked. I fell in the bath tub cause of soap residue left from the last occupants (tells me it wasn't cleaned properly) left with a sore bum. During shower i realised the problem, blockage down the drain, leaving soap residue once you're finished. I tried my best to rinse it to leave it free of slippery soap residue.
At checkout i informed the receptionist about the issue and i hope the next occupants didn't have a similar incident
Zekeriya
Stayed 1 night in Jun 2023
Response from Zoe on Aug 16, 2023
Hello, thank you for your feedback. We are very sorry to hear that you had issues with your bath, and that you slipped in the shower as a result. All of our bathrooms are thoroughly cleaned between guests, however we will make sure our housekeeping team is made aware of your comments so that this can be immediately improved upon. Hopefully we can look forward to welcoming you back again soon for another chance.
10/10 Excellent
Beverley
Aug 6, 2023
Beverley
Stayed 2 nights in Aug 2023
Response from Zoe on Aug 9, 2023
Hello Beverley, we are really happy to hear that you had such an pleasant stay. See you again soon!