Front of property

Reviews of Hôtellerie du Château de Floure & Spa

4 out of 5
Hôtellerie du Château de Floure & Spa
1 Allée Gaston Bonheur, Floure, Aude

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 35 reviews" "
Rating 8 - Good. 7 out of 35 reviews" "
Rating 6 - Okay. 0 out of 35 reviews" "
Rating 4 - Poor. 2 out of 35 reviews" "
Rating 2 - Terrible. 1 out of 35 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with heated pool and tennis courts. Nice boxwood walking garden. Thé night clerk was very nice and solicitous. Did not eat there but thé menu looked good. Loved thé ivy covered stone walls and nooks to sit and read or nap.
Stayed 1 night in Sep 2023
Response from Château de Floure on Oct 10, 2023
Dear guests,What a pleasure to read your kind words about our establishment!We are delighted that our place has delighted you, and fulfilled all your expectations.We hope that your journey will lead you to us once again.We wish you all the best for the future.Best regards.The team of Château de Floure

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant receptionist and all the staff were friendly and made our stay enjoyable. Beautiful building.
Stayed 1 night in Sep 2023
Response from Château de Floure on Oct 10, 2023
Dear Guests,Reading your kind words about our establishment and our staff means a lot to us!It was a pleasure to meet you, and we hope your road will cross ours again very soon.We wish you all the best.Best regards.The Château de Floure team

10/10 Excellent

Julian

Liked: Staff & service, amenities, property conditions & facilities
This place is gorgeous, so lovely you almost want to keep it a secret!
Stayed 1 night in Sep 2023
Response from Château de Floure on Oct 10, 2023
Dear Guest,Thank you for your note, but above all for your comment, which moved us.Your words to sum up our place are very poetic.In turn, we would like to thank you for your thoughtfulness, your smile and your humanity.We hope that this stay was just the first of many.We wish you a road paved with happiness.Best regards.Karine - Executive Assistant

10/10 Excellent

Michael J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with off road gated safe parking
I was looking for an exceptional French property in the country away from the city with very safe and secure, parking for rare cars and found this wonderful place with great clean rooms excellent facilities and above all excellent friendly attentive staff
Stayed 1 night in Sep 2023
Response from Château de Floure on Sep 15, 2023
Dear Sir,Thank you so much for your warmly and kind comment ! We are delighted to read that all your expectations were fulfilled.We look forward to welcoming you for a new stay !We wish you the best.Best regards.The Team of the Château de Floure

10/10 Excellent

NATALIA AND KENNETH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were remarkable and hospitable. Ava and Karina at reception made every effort to assure a memorable visit.
Stayed 5 nights in Aug 2023
Response from Eva, Director's assistant on Aug 16, 2023
Dear Natalia and Kenneth,We were delighted to welcome you and your charming Sacha. We wish you the best for the future and hope to have the pleasure to seeing you again.Kindest regards,The Reception,Eva.

10/10 Excellent

David

Stayed 2 nights in Aug 2023
Response from The Reception on Aug 10, 2023
Dear guest,We thank you for this nice appreciation. We hope to have the pleasure to welcome you another time.Wishing you a beautiful summer,Best regards,The Reception.

10/10 Excellent

Ken, Salt Lake City

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, ultra-clean, spacious room with wonderful view, gorgeous garden, two pools and tennis court. The bedding and linens were excellent. The food and wine were delicious and fairly priced. My wife and I would go out of our way to stay there again. This hotel is a winner!
Stayed 1 night in Oct 2019
Response from Kallyb on Oct 5, 2019
Dear Madam, dear Sir, We thank you so much for your kind comment. We are absolutely delighted to know that your stay was good in our hotel. Welcoming people as you and sharing a moment is a great experience. We wish you the best. Kind regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Great setting, tranquil yet in easy reach of a town, attentive staff, comfortable rooms and a lovely pool
Stayed 7 nights in Sep 2019
Response from Kallyb on Sep 19, 2019
Dear Madam, dear Sir, We thank you so much for your kind comment. We are delighted to read that you appreciate our hotel, and services. To welcome you a great pleasure. We look forward to receiving you an other time. Kind regards.

10/10 Excellent

MarcFontaine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is gorgeous. Far enough from Carcassonne crowd but close enough to drive there in 10mns The attention to our needs was superb. The food was delicious We will come back to visit the Canal du Midi this time
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located for Carcassonne, very pleasant & helpful staff, lovely building. Some minor maintenance issue with the room, facilities for visitors could be better including some more casual dining but overall a very pleasant experience.
Stayed 4 nights in Jun 2019
Response from reception on Jul 11, 2019
Dear Guest, We thank you for your nice comment and we hope to welcome again in our castle. Kind regards

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely overnight stop
Very clean and comfortable, just what we needed
Stayed 1 night in Jun 2019
Response from elise on Jun 20, 2019
Thank you for this comment . We hope to welcome you again Kind regards

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from L' Equipe du Château de Floure on Oct 5, 2018
Cher Monsieur, Nous sommes ravis de vous avoir reçu, et vous remercions pour votre gentille appréciation. Nous espérons vous revoir bientôt dans notre établissement! Bien à Vous, L' Equipe du Château de Floure

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific
A real gem of a hotel, lovely staff and fabulous rooms. A real discovery and we shall return as soon as we can. Lovely pool and grounds. Food simple but delicious.
Stayed 1 night in Jul 2018
Response from L' Equipe du Château de Floure on Aug 4, 2018
Dear Guest, We thank you for your nice comment! We'll be delighted to welcome you another time, when you want. Looking forward to see you gain, We wish you a wonderful summer, Best Regards, The Staff of Chateau de Floure.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to like but bring a car
Lovely chateau set in country location. Excellent breakfast and restaurant in evenings.Would need to step up to justify luxury rating though and as there are no restaurants or shops in Flore good to bear this is mind if staying. Best to bring a car as taxis are not cheap. There is no day time food and the restaurant closes Wednesday nights. Having said that the staff were lovely and a good base for sightseeing.
Stayed 5 nights in Jul 2018
Response from L' Equipe du Château de Floure on Jul 26, 2018
Dear Guest, We thank you so much for this nice comment. We hope have the pleasure in the future to see you again, maybe with a car :). Wishing you a wonderful summer, Kindest regards, The Staff of Château de Floure.

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Château de Floure on Oct 26, 2023
Chère Madame, cher Monsieur,Nous tenons tout d'abord à vous remercier vivement de nous avoir choisi pour votre séjour.Nous sommes ravis de lire votre entière satisfaction quant à celui-ci.Nous espérons avoir l'honneur de vous accueillir une fois prochaine.Nous vous souhaitons le meilleur.Sincères salutations.L'équipe du Château de Floure

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Château de Floure on Oct 10, 2023
Dear Guests,We would like to thank you for taking the time to evaluate your stay in our establishment, and for the good rating you gave us. We are delighted to know that your expectations have been met.We look forward to welcoming you to our beautiful region in the future.We wish you all the best for the future.Yours sincerely.The Château de Floure team

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Château de Floure on Sep 15, 2023
Dear Guests,Thank you so much.We look forward to welcoming you an other time.We wish you a pleasant future.Best regards.The Team of Château de Floure

4/10 Poor

Véronique

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Décevant
Un bel écrin peu entretenu, un équipement très en deçà d’un quatre étoiles. chambre bruyante, on a l’impression d’avoir les voisins dans notre chambre, ce qui est contradictoire avec le label Relais du silence… Le tout sauvé par un personnel tres accueillant et serviable. Pas du niveau d’un 4 étoiles
Stayed 1 night in Aug 2023
Response from Eva, Assistante de direction on Aug 16, 2023
Chère Madame,Nous vous remercions d'avoir pris le temps de nous laisser votre commentaire.Nous sommes désolés de ne pas avoir été à la hauteur de vos attentes, et nous excusons pour les désagréments rencontrés lors de votre séjour.Cependant, nous aurions accueilli ces critiques avec plaisir lors de votre départ. Nous vous rappelons aimablement que notre établissement a repassé l'habilitation 4 étoiles en novembre 2022, et ce sans difficulté. Nous nous permettons de vous signaler également que le Château est entretenu chaque jour par une équipe de femmes de chambre pour l'intérieur et par une équipe d'hommes d'entretien pour les extérieurs.Nous espérons avoir la chance de vous accueillir à nouveau afin de vous présenter d'autres facettes de notre établissement.En attendant, nous vous souhaitons le meilleur.Bien cordialement,Eva Daumas-Tschopp, assistante de direction.

10/10 Excellent

joao luis

Stayed 2 nights in May 2023
Response from Karine on May 23, 2023
Chère Madame Tatiana, cher Monsieur Joao Luis,Nous vous remercions de votre excellente appréciation qui nous touche de tout cœur.De votre séjour en notre compagnie, nous garderons en mémoire vos sourires, votre gentillesse et votre émerveillement.Merci de ce beau moment !Nous espérons avoir le plaisir et l'honneur de vous revoir bientôt…Sincères salutations.Karine

10/10 Excellent

Anders

Stayed 1 night in Sep 2022

10/10 Excellent

Jean Georges

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beaucoup de charme.
Stayed 1 night in Sep 2022

10/10 Excellent

René

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
c'était parfait !!!!
Stayed 1 night in May 2022

10/10 Excellent

PIERRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Une étape reposante.
Séjour très agréable avec un personnel aux petits soins. Félicitations pour le restaurant et son personnel. La chambre au 1er étage est très sombre.
Stayed 1 night in Aug 2021

10/10 Excellent

JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Karine - Chef de réception on Jun 21, 2021
Cher Monsieur, Nous vous remercions de votre aimable commentaire qui nous touche énormément. Nous vous attendons donc prochainement pour un nouveau moment de détente ! Cordiales salutations.

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Détente assurée
Week-end très agréable. Tennis et piscine en très bon état. Bel environnement propice à la détente.
Stayed 1 night in Jul 2020
Response from Eva Daumas-Tschopp on Jul 22, 2020
Cher Monsieur, Nous sommes ravis que vous avez passé un bon week-end, où vous avez pu vous détendre autant que vous le désiriez. C'est avec grand plaisir que nous vous accueillerons de nouveau, si l'envie vous prenait de revenir dans notre belle région. En vous souhaitant un très bel été, Bien à vous, L'Equipe du Château de Floure

10/10 Excellent

Maguelone

Stayed 1 night in Oct 2019

8/10 Good

JEAN PIERRE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kallyb on Sep 20, 2019
Chère Madame, cher Monsieur, Nous vous sommes reconnaissants de votre gentil commentaire. Nous sommes heureux de savoir que votre séjour a été agréable dans notre établissement. Nous espérons avoir le plaisir de vous accueillir une fois prochaine. Sincères salutations.

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Décevant
La première impression est très bonne, mais la déception arrive ensuite. La chambre est spacieuse et le lit confortable. Par contre, la propreté de l’armoire et de la salle de bains laissent à désirer. Les équipements de confort et courtoisie sont réduits au strict minimum. Le petit-déjeuner est relativement bon. Le restaurant est beaucoup trop cher par rapport à la qualité de ce qui est servi.
Stayed 3 nights in Jul 2019
Response from direction hotel on Aug 10, 2019
Madame, Nous accusons réception de vos remarques sur ce site et sur Tripadvisor ; toutefois, il aurait plus judicieux de nous faire part de votre mécontentement sur place afin que nous puissions de suite refaire un ménage complet de votre chambre, vous proposer un parasol sur votre terrasse ou vous préparer une salade de fruits . Sachez que nous sommes à l'entière disposition de nos clients pour faire de leur séjour un moment inoubliable. Concernant le restaurant , nous sommes assez surpris puisque vous avez diné à deux reprises chez nous.... Nous sommes désolés de n'avoir pas été à la hauteur de votre attente. Bien Cordialement

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Restaurant grsloten. Enige gasten. Rest is off.......!
Stayed 1 night in Jul 2019

10/10 Excellent

Marjaana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant stay at Chateau Floure. A charming place, Beautiful Room and kind Recommendations!
Stayed 3 nights in Jun 2019
Response from elise on Jun 20, 2019
Dear Guest, Thank you for this nice comment. We hope to welcome you again in chateau de floure. Kind regards

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cadre magnifique imprégné des souvenirs et du passé de Gaston Bonheur. À l'opposé des standards de la déco actuelle, on retrouve au château de Floure le charme de la singularité...
Stayed 1 night in Jun 2019
Response from elise on Jun 22, 2019
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de nous donner votre ressenti suite à votre séjour chez nous. Nous sommes ravis de lire que vous avez apprécié cette nuit au château. Au plaisir, Bien cordialement

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schloss mit schönem garten und stilvollen zimmern
wir waren praktisch die einzigen gäste, es war sonntag und der herbst hielt gerade einzug, daher schien alles etwas unlebendig. das haus inkl. garten ist aber sehr schön, v.a. war unser zimmer stilvoll, geräumig und (mit ausnahme der badezimmertür, die sich kaum schliessen liess) in perfektem zustand. das dorf rundherum scheint nichts spezielles zu sein. leider hört man die nicht allzu weit entfernte schnellstrasse/autobahn ein klein wenig in der stille des schlosses.
Stayed 1 night in Oct 2018
Response from Staff of Château de Floure on Oct 26, 2018
Danke viel für diese Kommentar. Das ist sehr nett. Eine andere Mal, wir hoffen. Mit freundlischen grüssen.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from La Recepcion on Oct 26, 2018
Muchisimas gracias en cuanto a su commentario tanto amable. Esperamos tener la suerte de acogerle a usted una proxima vez. Cordiales Saludos.

10/10 Excellent

Priit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from L' Equipe du Château de Floure on Aug 28, 2018
Thank you so much for this nice appreciation. We hope have the pleasure to welcome you again. Wishing you a wonderful autumn, Best Regards

10/10 Excellent

Emmeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nuit parfaite
Nous avons passé une nuit "en amoureux" au château de Floure. Tout était parfait ! Le personnel est accueillant et chaleureux, les chambres très belles et le petit déjeuner parfait. Nous reviendrons avec plaisir !
Stayed 1 night in Aug 2018
Response from L' Equipe du Château de Floure on Aug 13, 2018
Chère Madame, Nous vous remercions vivement de cet adorable commentaire. C'est avec grand plaisir également que nous vous accueillerons à nouveau! En vous souhaitant une merveilleuse fin d 'été, Bien à Vous, L' Equipe du Château de Floure