All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The property is being upgraded and is looking good
Sandra
Stayed 1 night in May 2024
Response from The Grand Burstin Team on May 21, 2024
Dear Sandra,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on May 21, 2024
Dear Simon,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
Alan
Traveled with partner
May 18, 2024
Liked: Cleanliness, staff & service, amenities
This hotel would only rate two to three star but it is good value for money. We didn’t eat there so cannot comment on the food. Entertainment is available. It is placed by the harbour and close to shops. The room was clean and the staff friendly and helpful. Overall assessment is cheap but good value.
Alan
Stayed 3 nights in May 2024
Response from The Grand Burstin Team on May 21, 2024
Dear Alan, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
Whilst the Grand has seen better times, the price reflected this factor. The greeting was warm and friendly. My room was upgraded to a double which was very clean. All in all a good stop overnight for my onward journey.
Mary Anne
Stayed 1 night in May 2024
Response from The Grand Burstin Team on May 14, 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
6/10 Okay
Jill
May 8, 2024
An airlock in a pipe of a neighbouring room was quite load at 4.30am. Sadly I was too late to access the pool. Great walks on the seafront.
Jill
Stayed 1 night in May 2024
Response from The Grand Burstin Team on May 9, 2024
Dear Jill, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards
Response from The Grand Burstin Team on May 8, 2024
Dear Johnny, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We are sorry that your experience didn't went well. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct.
10/10 Excellent
Michelle
May 4, 2024
Liked: Property conditions & facilities
Staff were very nice a helpful
Michelle
Stayed 1 night in May 2024
Response from The Grand Burstin Team on May 8, 2024
Dear Michelle,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on May 8, 2024
Dear Andrew,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
4/10 Poor
Timothy
Traveled with partner
May 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beds were hard and wobbly. The plumbing was suspect. The drain from the toilet appeared to be a plastic dryer vent hose.
Timothy
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on May 2, 2024
Dear Timothy,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
Micheal
Apr 27, 2024
Liked: Amenities
Good hotel no problems
Micheal
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on Apr 30, 2024
Dear Micheal,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
10/10 Excellent
sarojini
Traveled with family and small children
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
Good entertainment in evening. Access to harbour/beach.
Need to spruce up the place. Would recommend the hotel friendly staff.
sarojini
Stayed 2 nights in Apr 2024
Response from The Grand Burstin Team on Apr 16, 2024
Dear Sarojini,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Nick
Traveled with group
Apr 15, 2024
Liked: Amenities
Disliked: Property conditions & facilities
Purely the price and convenience.
Nick
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on Apr 16, 2024
Dear Nick, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Usman
Apr 14, 2024
Usman
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on May 8, 2024
Dear Usman,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Lovely and quiet despite the hotel being very busy
Sarah ann
Stayed 2 nights in Apr 2024
Response from The Grand Burstin Team on Apr 9, 2024
Dear Sarah,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
Petet
Traveled with partner
Apr 7, 2024
Quite dated personally I found the bed very uncomfortable also the pillows so had hardly got any sleep fair bit of noise from water system through the building
Petet
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on Apr 9, 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Stacey
Business traveler
Apr 4, 2024
Liked: Cleanliness, staff & service
A good hotel by the harbour for a low price which was good. The staff were great and the room had amenities such as iron, hairdryer, coffee and soap etc..
Negatives were that the walls are so thin you can hear every door slam or conversation from other guests rooms. The reception staff did offer to allow me to change rooms for my second night to be fair. Also I didnt find the mattress very comfy so I didn't get the best sleep.
The pool is an extra charge of £3 and is quite a small pool and the hotel offers a small gym. Parking is £5 a day and the car park is within the hotel. I didnt eat there so can't comment on the food but they offered a good choice of menu and happy hour on drinks.
Stacey
Stayed 1 night in Apr 2024
Response from The Grand Burstin Team on Apr 5, 2024
Dear Stacey, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
8/10 Good
Jonathan, Airdrie
Business traveler
Apr 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good
Jonathan
Stayed 2 nights in Mar 2024
Response from The Grand Burstin Team on Apr 2, 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
Jonathan, Airdrie
Business traveler
Apr 1, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean
Jonathan
Stayed 3 nights in Mar 2024
Response from The Grand Burstin Team on Apr 2, 2024
Dear Jonathan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
The location is very good for walking and to enjoy the sea viewing.
Svetlana
Stayed 3 nights in Mar 2024
Response from The Grand Burstin Team on Apr 2, 2024
Dear Svetlana,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
Jagtar
Mar 31, 2024
Jagtar
Stayed 1 night in Mar 2024
Response from The Grand Burstin Team on Apr 24, 2024
Dear Jagtar,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Worst place ever kicked out within the hour asked for a smokers room that they didn’t give me and got chucked out! Bad place!
Jimmy
Stayed 1 night in Mar 2024
Response from The Grand Burstin Team on Mar 14, 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations.The management reserve the right to refuse admission. If you would like to discuss your experience further, please contact the hotel reception direct. Kind Regards
Very nice view from the room and overall really nice place to stay
vee_164.
Stayed 1 night in Mar 2024
6/10 Okay
Rajesh, London
Traveled with partner
Feb 25, 2024
Disliked: Property conditions & facilities
Nice location, shower water lukewarm. Needs updating but okay for price. Parking charges additional.
Rajesh
Stayed 2 nights in Feb 2024
Response from The Grand Burstin Team on Feb 27, 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
6/10 Okay
Brian
Feb 23, 2024
Liked: Cleanliness, staff & service, amenities
The room is nice and now has a fridge which is new to here. The only criticism is that no one comes in the empty the bins or replenish the tea, coffee etc unless you request it the day before. This is an old building and this is shown in the attention to detail to maintenance like door handles bath taps etc. May see silly but taken for granted as better in other hotels. Also the toilet was dirty below the water line.
Brian
Stayed 4 nights in Feb 2024
Response from The Grand Burstin Team on Feb 27, 2024
Dear Brian, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. We hope to welcome you back in the near future.Kindest regards
It was as brilliant as ever, can’t fault any of the stuff they were all so helpful and friendly and the room had a great view, we enjoy coming back here every few months as it is good value for money
Dale
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Feb 20, 2024
Dear Dale, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 20, 2024
Dear Sergio,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
10/10 Excellent
robin
Feb 19, 2024
robin
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Feb 21, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
It was amazing staff was nice will be coming again
Keeley
Stayed 2 nights in Feb 2024
Response from The Grand Burstin Team on Feb 20, 2024
Dear Keeley, Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Zoe-louise
Feb 17, 2024
Zoe-louise
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Feb 20, 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 20, 2024
Dear Mitchell,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Awful horrible place....so dirty and outdated
The locks on doors do not work....key cards do not work so no access repeatedly...it took me 3 attempts just to get into the correct wing having to return to reception 3 times. Bed terrible with cover so thin.
Do not stay here
kate
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Feb 15, 2024
Dear Kate,We do have a great team here who are always happy to assist guests as required.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards
10/10 Excellent
isabelle
Feb 14, 2024
isabelle
Stayed 2 nights in Feb 2024
Response from The Grand Burstin Team on Feb 15, 2024
Dear Isabelle,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
10/10 Excellent
Verified traveler
Feb 13, 2024
Tilly
This is my 3/4 time staying at the hotel. We Had a lovely stay, best so far. The hotel was quiet, but not sure if that was because it was February. The room was clean and comfortable. The view was amazing. Staff were friendly and helpful.
Verified traveler
Stayed 2 nights in Feb 2024
Response from The Grand Burstin Team on Feb 13, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 13, 2024
Dear Debbie, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards
2/10 Terrible
Kerry
Feb 10, 2024
Kerry
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Mar 27, 2024
Dear Kerry, Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone. Any feedback is always appreciated, as we strive to make everybody's stay pleasant. We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards
8/10 Good
Stephen
Feb 10, 2024
Stephen
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Mar 27, 2024
Dear Stephen,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 8, 2024
Dear Susan,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
ERDOGAN
Feb 7, 2024
ERDOGAN
Stayed 1 night in Feb 2024
Response from The Grand Burstin Team on Feb 8, 2024
Dear Erdogan,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 6, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
Response from The Grand Burstin Team on Feb 6, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
4/10 Poor
Andrew
Business traveler
Feb 1, 2024
Disliked: Room comfort
Not as cheap and cheerful
The burstin is what it is, price gone up since back end of last year, I’ve stayed here a lot and happy at £30 a night, recently stayed and it was £40 a night, for that price it isn’t worth it, much better off paying a little bit more and staying in a proper hotel that is comfortable
Andrew
Stayed 2 nights in Jan 2024
Response from The Grand Burstin Team on Feb 2, 2024
Dear Guest, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind Regards
6/10 Okay
Verified traveler
Jan 28, 2024
Liked: Cleanliness, staff & service, room comfort
Shabby
Bit on the shabby side
Shower fitting loose & in need of repair
Verified traveler
Stayed 2 nights in Jan 2024
Response from The Grand Burstin Team on Jan 31, 2024
Dear Guest,Thank you for your review, we do have a great team here who are always happy to assist guests as required.We are very spoilt with the wonderful view of the Folkestone Harbour.We appreciate all our guests feedback, and ensure that situations, faults and/or maintenance issues are reported to the relevant Department Heads. If you would like to discuss your stay further, please contact the hotel reception direct.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Anne-Laure
Traveled with pets
Jan 28, 2024
Liked: Cleanliness, staff & service
A very basic hotel. Used it as a stopover so was absolutely fine for a night. Just don’t expect anything amazing. Clean room and bathroom. Lifts available.
Anne-Laure
Stayed 1 night in Jan 2024
Response from The Grand Burstin Team on Jan 31, 2024
Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
Room was clean and neat, hotels a bit dated but goves character. Returning later in the year!
Courtney
Stayed 1 night in Jan 2024
Response from The Grand Burstin Team on Jan 24, 2024
Dear Courtney,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
8/10 Good
D
Jan 17, 2024
Liked: Cleanliness, staff & service
IMPROVING
D
Stayed 1 night in Jan 2024
Response from The Grand Burstin Team on Jan 17, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
10/10 Excellent
Dale
Jan 14, 2024
Dale
Stayed 1 night in Jan 2024
Response from The Grand Burstin Team on Jan 16, 2024
Dear Dale,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards
6/10 Okay
Michael
Jan 4, 2024
Michael
Stayed 4 nights in Dec 2023
Response from The Grand Burstin Team on Jan 26, 2024
Dear Michael,Thank you for choosing the Grand Burstin Hotel for your stay in Folkestone.We hope you enjoyed the area and views we are spoilt with daily.Any feedback is always appreciated, as we strive to make everybody's stay pleasant.We hope to welcome you back in the near future.Kindest regards
2/10 Terrible
Nicola
Jan 3, 2024
Nicola
Stayed 4 nights in Dec 2023
Response from The Grand Burstin Team on Jan 9, 2024
Dear Nicola, We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kind regards
Response from The Grand Burstin Team on Jan 2, 2024
We are sorry that your experience at the Grand Burstin didn't quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you would like to discuss your stay further, please contact the hotel reception direct. Kindest regards
Response from The Grand Burstin Team on Jan 2, 2024
Dear Guest,Thank you for your review, we are a fabulous location over looking Folkestone Harbour.We appreciate all our guests feedback and are pleased you enjoyed your stay.We look forward to welcoming you back in the near future.Kindest regards