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Rating 10 - Excellent. 371 out of 657 reviews" "
10 - Excellent
371
Rating 8 - Good. 171 out of 657 reviews" "
8 - Good
171
Rating 6 - Okay. 65 out of 657 reviews" "
6 - Okay
65
Rating 4 - Poor. 30 out of 657 reviews" "
4 - Poor
30
Rating 2 - Terrible. 20 out of 657 reviews" "
2 - Terrible
20
9.0/10
Cleanliness
9.0/10
Staff & service
8.4/10
Amenities
8.8/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Richard
Traveled with family and small children, Traveled with family
We were told all the rooms were renovated, however our bathroom was very old with holes in the wall and the toilet paper not even staying in the holder.
Heather
Stayed 2 nights in Apr 2024
Response from Dea on Apr 22, 2024
Heather, I am so sorry about your stay with us. Renovation has been hard and all of the comments are great for me to share with the staff so, we can do a better job with this going on. If you are a rewards number of IHG I can give you some points for the bad experience. We try so hard to make sure all of the guests have a positive stay! We hope you'll give us another opportunity to impress you, and show you your stay with us was the exception!
Very clean, friendly staff, and absolutely loved the pool and the pool hours! We will definitely be back!
Robin
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on Mar 16, 2024
We're thrilled to hear that you enjoyed your stay with us! Thank you for the kind words about our cleanliness, friendly staff, and our pool facilities. We're delighted that you appreciated the extended pool hours and that you're already planning to return. We can't wait to welcome you back for another fantastic stay.
8/10 Good
Calynda
Mar 15, 2024
Calynda
Stayed 1 night in Mar 2024
Response from Holiday Inn Express on Apr 5, 2024
Thank you for taking the time to fill out this survey. We appreciate your business and look forward to seeing you again next time
4/10 Poor
Daniell
Traveled with family and small children, Traveled with family
I know they were remodeling, but they could still maintain clean floors around and looked like dog crap all over the carpets on the 3rd floor. Dirtiest holiday inn I’ve ever stayed at
Daniell
Stayed 1 night in Feb 2024
Response from D on Feb 26, 2024
Daniell, I am so sorry about your stay with us. Renovation has been hard and all of the comments are great for me to share with the staff so, we can do a better job with this going on. If you are a rewards number of IHG I can give you some points for the bad experience. We try so hard to make sure all of the guests have a positive stay!
4/10 Poor
Juliet
Business traveler
Feb 20, 2024
Disliked: Cleanliness
The room bathroom and flooring were dirty.
Juliet
Stayed 2 nights in Feb 2024
Response from D on Feb 26, 2024
Juliet, I am so sorry about your stay with us! If you are a rewards members I can add some points to your account. We take all of the feedback seriously. I hope you will stay with us again after the renovation. Thanks
I was in a renovated room. Paint was spilled in the hallway. The bathroom looks sloppy like a five year old did the work. I loved staying here before but may not again.
Angela
Stayed 3 nights in Feb 2024
Response from Jordan A on Feb 15, 2024
We're deeply sorry your renovated room fell short. Spills & unfinished touches in the bathroom definitely don't meet our standards. We value your past stays and hope to regain your trust. Please reach out directly so we can address these issues and offer a solution for your next visit.
The beds were super uncomfortable. Our room was over the pool and you could hear everything.
Steven
Stayed 1 night in Feb 2024
Response from Jordan A on Feb 15, 2024
We are truly sorry for these issues. This doesn't reflect our usual standards. Please contact us directly to discuss solutions and regain your trust.
8/10 Good
Wendy
Traveled with family
Feb 1, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It is under construction and boxes are everywhere.
Wendy
Stayed 1 night in Jan 2024
Response from Jordan A on Feb 15, 2024
Hi Wendy, We are so sorry the renovation caused any issues during your stay. We hope you can try us again once our hotel is looking amazing!
6/10 Okay
Eddie, Edinburg
Traveled with family
Jan 25, 2024
Liked: Cleanliness, staff & service, amenities
2 bedroom was small to be considered extra floor space.
Eddie
Stayed 3 nights in Jan 2024
Response from D on Feb 26, 2024
Thank you for staying with us. I am sorry that the room did not have more floor space. I hope in the future you will give us a chance and we can upgrade rooms to win your business again. Thanks again
The hallway carpets were dirty, and were not vacuumed while I was there.
Jon
Stayed 2 nights in Jan 2024
Response from K on Feb 26, 2024
Jon, Thank you for staying with us! I am sorry your stay was not the best! Renovation is hard and I appreciate your feedback. I will pass this on to the team so we can be better prepared for renovation in the future. Thanks
6/10 Okay
Robert
Jan 18, 2024
Robert
Stayed 2 nights in Jan 2024
Response from d on Feb 26, 2024
Robert, Thank you for staying with us! I am very sorry your stay was not the best. If you are a rewards member, with IHG I can give your some points to try and make up for the bad experience.
This property was under major construction and did not note it anywhere on the booking website, also room key didn't work went up and down 5 times to the desk...construction noise went on until 7pm and no
usb charging anywhere in the room!
Merilee
Stayed 2 nights in Jan 2024
Response from D on Feb 26, 2024
Merilee, I apologize for you not knowing about the renovation. It is up on all of the sites now. Part of the renovation is having USB ports in the rooms which will be nice to have. Again, I am sorry your stay was not the best!
Construction going on on the third floor. Whole place had constructions debris, in the elevator, floors, etc. The noise was horrendous. I should have been told when booking. The pool is not heated so it was freezing. Only reason we picked this hotel was for the pool. Hard to believe I paid $130.00 for a room here.
Kim
Stayed 1 night in Jan 2024
Response from K on Feb 26, 2024
Kim, I am very sorry your stay was not the best at all. The information is up on the sites when booking about the renovation now. We appreciate your feedback and hope you will stay with us again once the renovation is over. Thanks,
They need to supervise and clean those rooms rigth
The Room was Dirty I found papers behind the courtains they don’t vacuum right
The shower has soap in the door
The linen the pillow cases smells like a
old man
And they make a lot a noise the people they doing construction and the laundry they have talk loud and laughing so loud early in the morning
The front door area was under major construction. Caution tape all over. The automatic doors would not close because of the tape. It was a very cold and snowy day. Barely able to get to the front desk to register.
Breakfast was very poor. No juice, because of the remodeling. Another machine, possibly a pancake machine was out of order as well. Both days the sausage patty's were barely warm. I did mention it to the breakfast area attendant the 1st day. It was not better the 2nd day. Parking lot was very dangerous due to very pour snow removal.and plowing.
It’s nice and clean, nice rooms. The area is very nice and new.
Prescott
Stayed 3 nights in Oct 2023
Response from Felicia Romero on Oct 23, 2023
Thank you so much for your awesome review!
6/10 Okay
Cheryl
Traveled with family
Oct 8, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Water dripping from bathroom ceiling
The facility was doing an update/remodel and about 4am on Sunday 10-8 water started dripping from the vent directly over the toilet in our bathroom. It dripped about 3 hours and finally quit. I notified the front desk when I checked out.
Cheryl
Stayed 1 night in Oct 2023
Response from Felicia Romero on Oct 23, 2023
We are so sorry for what you experienced during your stay with us. We hope that you will give us another chance in the future..
The guy checking us in needed a little more training in customer service. Then the room we were supposed to check into was under construction we discovered once we got to the room. Then they had to check us into a different room. The room we finally ended up with was at the end of a long hallway, I was using a walker, and the window was by a busy road and noisy.
Bonnie
Stayed 1 night in Oct 2023
Response from Felicia Romero on Oct 23, 2023
Bonnie, We apologize that your experience left a lot to be desired when it comes to guest service. I hope that you will give us another chance in the future. Please contact a member of management regarding your stay.
6/10 Okay
Roy
Oct 4, 2023
Not a $220 room
everything was ok except for a weird smell that made me think the room wasn't really clean. The bed wasn't very comfortable either. For a $220 dollar room felt more like a $100 so I feel like I way overpaid. The staff was super friendly and professional so at least there was that.
Roy
Stayed 1 night in Oct 2023
Response from Felicia Romero on Oct 23, 2023
Thank you for your review! I have shared with our team as we strive to improve on many levels. Please feel free to contact a member of management regarding your stay.
Staff takes pride in their facility. Very clean, great breakfast.
Jeffrey
Stayed 1 night in Aug 2023
Response from Felicia Romero on Aug 24, 2023
Thank you for your awesome review!
4/10 Poor
Makenna
Aug 15, 2023
Makenna
Stayed 1 night in Aug 2023
Response from Felicia Romero on Sep 10, 2023
Thank you for your feedback please feel free to reach out to a member of management
8/10 Good
Crystal
Aug 13, 2023
Crystal
Stayed 1 night in Aug 2023
6/10 Okay
Matthew
Traveled with family and small children, Traveled with family
Aug 12, 2023
Liked: Amenities
I have stayed here several times. always a good experience, the pool is always really cold, however a good time. I was disappointed being put on the third floor and having several noise complaints from my excited kids to go swimming. Finally i was moved to the lower floor. That really threw me in a bad way after a LONG day and 3 kids. Over all, i would stay here again. Love the breakfast!