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Reviews of Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel

3 out of 5
Holiday Inn Hasbrouck Heights-Meadowlands, an IHG Hotel
283 State Route 17, Hasbrouck Heights, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 63 out of 1001 reviews" "
Rating 2 - Terrible. 90 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vladan

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Vladan, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

2/10 Terrible

Jaime

Disliked: Cleanliness, property conditions & facilities
The hallway smelled like cannabis. The bathroom was not clean.
Stayed 2 nights in Apr 2024
Response from GM on Apr 22, 2024
Dear Jaime, Our goals are to offer a clean, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are a smoke-free hotel and do our very best to obtain guest compliance. Thank you for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jennifer Fland, GM

2/10 Terrible

Robert

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The section of rooms we were in are older and out dated. You can hear other rooms activities, ie shower running, toilets flushing, people talking, along with outside noises and activities... One of the rooms i booked at 4:30am someone attempted to make entry with a hotel key that was issued by the front desk. They tried numerous times but couldnt because of security latch. Safety was definitely compromised.
Stayed 1 night in Apr 2024
Response from Stephanie Kreyl - Front Office Manager on Apr 12, 2024
Good Afternoon Robert,I am very sorry to hear about these issues during your recent stay with us. We take the safety of our guests and staff very seriously here, and I apologize that another guest attempted entry into your room. We will be sure to speak to the housekeeping staff as well as the front desk to ensure that this does not happen again.

10/10 Excellent

Samiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and amazing staff! Thanks for the great hospitality!
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Samiyah, It's wonderful to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness of our facilities and the friendliness of our staff. Thank you for recognizing all of our staff members in your review. Our team members take pride in their work and are passionate about providing the best possible experience to our guests. We truly appreciate your kind words and look forward to your next visit. Best, Jennifer Fland, GM

10/10 Excellent

Victor

Great place to stay
Stayed 2 nights in Apr 2024
Response from GM on Apr 11, 2024
Dear Victor, Thanks for sharing this glowing review of your experience with us. We appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 Good

Bryant

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Besides the paint coming off of the bathroom ceiling was a pretty good day. Staff is very friendly and helpful
Stayed 2 nights in Apr 2024
Response from GM on Apr 7, 2024
Dear Bryant, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed our customer service, and I have noted your recommendations regarding the paint. Thank you for your time in reviewing our hotel. Sincerely, Jennifer Fland, GM

10/10 Excellent

Shelley

Stayed 1 night in Mar 2024
Response from GM on Apr 23, 2024
Dear Shelley, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

2/10 Terrible

Rossana

Traveled with family
Disliked: Amenities
Room was so far away from exit
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear Rossana, Thank you for choosing us. We apologize that your room's location did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on a return visit. Sincerely, Jennifer Fland, GM

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Dear William, Thank you for your patronage. We are so happy to know you enjoyed your stay and our overall value. Please visit again soon. Best, Jennifer Fland, GM

2/10 Terrible

Mary

Stayed 5 nights in Mar 2024
Response from GM on Apr 15, 2024
Dear Mary, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Jennifer Fland, GM

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My sister and I had an excellent experience at the Holiday Inn. The room was clean and comfortable. The staff was very pleasant. The hot breakfast buffet was an added perk that made our stay even better. The hotel was about 10 minutes away from the American Dream Mall which was very convenient. We'll definitely stay here again the next time we come!
Stayed 2 nights in Mar 2024
Response from GM on Mar 18, 2024
Dear Jocelyn, We love hearing our guests say they will return to our Holiday Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your compliments, and please revisit us soon. Best, Jennifer Fland, GM

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Poliane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and comfortable.
Stayed 2 nights in Mar 2024
Response from GM on Mar 12, 2024
Dear Poliane, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in Hasbrouck Heights! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Jennifer Fland, GM

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Clean room
Stayed 1 night in Mar 2024
Response from GM on Mar 9, 2024
Dear Brian, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 Excellent

Januarie Q

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was professionally.
Stayed 1 night in Mar 2024
Response from GM on Mar 2, 2024
Dear Januarie Q, Thank you for taking the time to write. I’m happy to hear that our service and cleanliness made for an enjoyable stay. A return visit is the best compliment! Best, Jennifer Fland, GM

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice atmosphere. To noisy at night.
Stayed 1 night in Feb 2024
Response from GM on Mar 2, 2024
Dear Sandra, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable, but I'm sorry for any noise pollution. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip. Best, Jennifer Fland, GM

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. Rooms were clean.
Stayed 2 nights in Feb 2024
Response from GM on Mar 2, 2024
Dear Erika, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jennifer Fland, GM

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Quit
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Dear Lorena, I am glad our Holiday Inn provided you with a five-star experience while visiting Hasbrouck Heights. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Jennifer Fland, GM

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Feb 2024
Response from GM on Mar 1, 2024
Dear Chris, We strive to provide top-notch customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

10/10 Excellent

john

Stayed 1 night in Feb 2024

8/10 Good

David, Old Orchard Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Really good location with easy access off route 17 putting you close to route 80 route 46 and route 4. The staff was excellent and everyone we encountered was pleasant. The only thing keeping them from five stars would be that the bathroom could use some more work. It is clean, but you can tell they’re just wiping stuff when they actually need to go ahead and clean stuff.
Stayed 3 nights in Feb 2024
Response from GM on Feb 26, 2024
Dear David, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our hotel, friendly service, and central location. My apologies regarding your bathroom's cleanliness; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Jennifer Fland, GM

10/10 Excellent

Paul

Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Close to where I was doing business. Rooms are a bit dated but clean
Stayed 5 nights in Feb 2024
Response from GM on Feb 17, 2024
Dear Mark, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our decor. Thank you for taking the time to review our hotel. Best, Jennifer Fland, GM

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and spacious. Customer care was outstanding. Breakfast options (buffet) was delicious.
Stayed 1 night in Feb 2024
Response from GM on Feb 17, 2024
Dear James, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jennifer Fland, GM

8/10 Good

edward

Liked: Cleanliness, staff & service, property conditions & facilities
We’ll run
Stayed 1 night in Feb 2024
Response from GM on Feb 22, 2024
Dear edward, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 Good

Avon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Avon, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jennifer Fland GM

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Moe on Feb 3, 2024
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.

10/10 Excellent

Tahj

Liked: Cleanliness, staff & service, property conditions & facilities
Really love this hotel
Stayed 1 night in Jan 2024
Response from GM on Jan 25, 2024
Dear Tahj, We loved hosting you and already look forward to your return! Thank you for taking the time to let the staff and other travelers know that the Holiday Inn Hasbrouck Heights-Meadowlands is a phenomenal option for a tremendous stay. We value your business and hope you come back sooner rather than later. Best, Jennifer Fland, GM

6/10 Okay

Peggy

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The guy at the reception desk was not professional. Rude & made us wait for nothing. We travel often and never seen such bad service at a hotel reception desk.
Stayed 1 night in Dec 2023
Response from GM on Jan 24, 2024
Dear Peggy, I apologize for the unfriendly and unwelcoming behavior you experienced during your visit. It is unacceptable for any of our associates to treat our guests in such a manner. Thank you for taking the time to submit your review. We will address this matter with our team to ensure it doesn't happen again. Please consider visiting us again in the future. Sincerely, Jennifer Fland, GM

10/10 Excellent

Goran

Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from GM on Jan 24, 2024
Dear Ryan, Thank you for taking the time to review our hotel. We are delighted to see that you enjoyed your stay with us. We appreciate your business and hope to have the pleasure of welcoming you again. Best, Jennifer Fland, GM

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Moe on Feb 4, 2024
Thank you for rewarding us with a five-star review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was great. The breakfast service was AWESOME! The front desk crew was very helpful.
Stayed 5 nights in Jan 2024
Response from GM on Jan 18, 2024
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

10/10 Excellent

Antoine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍🌟🌟🌟🌟🌟
Stayed 1 night in Jan 2024
Response from GM on Jan 18, 2024
Dear Antoine, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

8/10 Good

Christopher John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
Dear Christopher John, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Jennifer Fland, GM

10/10 Excellent

Ephrain

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 11, 2024
Dear Ephrain, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Jennifer Fland, GM

8/10 Good

Amit

Stayed 3 nights in Dec 2023
Response from Moe on Feb 4, 2024
Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area.

2/10 Terrible

KISHAN

Stayed 5 nights in Dec 2023
Response from GM on Jan 24, 2024
Dear KISHAN, Our aim is to ensure that all our guests feel comfortable during their stay. I apologize for any disappointment you experienced during your visit. We value your feedback and will strive to provide better service when you visit us again in the future. Sincerely, Jennifer Fland, GM

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Moe on Feb 4, 2024
We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.

10/10 Excellent

Courtney

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for my family while we went into the city
Response from GM on Jan 9, 2024
Dear Courtney, I appreciate you sharing your kind review with us and other travelers. I'm delighted that we were well-suited to your family vacation. I'm happy you all could take advantage of our comfortable accommodations and convenient location. We hope to host your family again soon. Best, Jennifer Fland, GM

6/10 Okay

Mohammad

Traveled with family
Liked: Staff & service, amenities
The building meet and the room remodeling
Stayed 2 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear Mohammad,We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us.Sincerely,Jennifer FlandGeneral Manager

10/10 Excellent

Chantal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from GM on Dec 31, 2023
Dear Chantal,We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Jennifer FlandGeneral Manager

8/10 Good

Jatin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Moe on Feb 4, 2024
Thank you for sharing the awesome rating of your experience, and please visit us again.

8/10 Good

Barbara, Stroudsburg

Traveled with family
Was not happy with the fact that they are holding $100 as a fee for 10 days. This makes no sense, once room is cleaned and checked my funds should be released. Also there was no toilet paper holder in the bathroom, strange
Stayed 1 night in Dec 2023
Response from GM on Dec 27, 2023
Dear Barbara, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure but can take several days to return to your account if a debit card is used. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Jennifer Fland, GM

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Moe on Feb 4, 2024
Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you have enjoyed your stays. It is our pleasure to host you, and we hope to see you again soon.

10/10 Excellent

princess

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved it very convenient close to the shopping mall
Stayed 1 night in Dec 2023
Response from GM on Dec 24, 2023
Dear princess,It is fantastic to see that you had an enjoyable stay at our Holiday Inn. Our location is typically one of the most celebrated aspects of the hotel in our guest reviews, so it is great that you agree. On behalf of the entire team here, thank you for your business and please come back soon.Best,Jennifer FlandGeneral Manager

10/10 Excellent

Jinette, Hialeah

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Moe on Feb 4, 2024
It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and amenities while visiting. Your positive feedback is helpful, and I thank you for taking the time to share it. We look forward to being your hotel of choice when in the area.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and price. Will come back.
Stayed 7 nights in Dec 2023
Response from GM on Dec 22, 2023
Dear Albert, The Holiday Inn brand is known for cleanliness and consistently great hotel experiences at fair prices. Thank you for giving us a chance to earn your business on future visits and letting us know that we did just that. We enjoyed hosting you and look forward to your return! Best, Jennifer Fland, GM

10/10 Excellent

Delvis

Stayed 1 night in Dec 2023
Response from Moe on Feb 4, 2024
It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front desk were extremely professional and courteous. The room was exceptional.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Edward, We loved hosting you! Thank you not only for your business but also for this uplifting review. We are proud to have been a part of your trip and hope you will return someday. Best, Jennifer Fland General Manager