Reception

Reviews of Super 8 by Wyndham Ft Stockton

2 out of 5
Super 8 by Wyndham Ft Stockton
3200 W Dickinson Blvd, Fort Stockton, TX

Reviews

7.0

Good

Rating 10 - Excellent. 208 out of 911 reviews" "
Rating 8 - Good. 301 out of 911 reviews" "
Rating 6 - Okay. 206 out of 911 reviews" "
Rating 4 - Poor. 109 out of 911 reviews" "
Rating 2 - Terrible. 87 out of 911 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 14, 2024
Dear Victoria, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a Wonderful Layout - the box stand for suit case offered under storage for shoes or another suit case. The desk was neatly tucked in the corner for privacy. The Beds were very comfortable. I will be back as we plan to take this route from El Paso to San Antonio again.
Stayed 1 night in May 2024
Response from Customer Care Team on May 11, 2024
Dear Kay, we're thrilled to hear that you appreciated the thoughtful layout of our rooms, including the convenient storage options and the neatly tucked desk for added privacy. It's fantastic to know that you found the beds comfortable and that you plan to return during your travels from El Paso to San Antonio. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful stay! Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Vincent

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 8, 2024
Dear Vincent, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Lisa

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 14, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Thomas, Tucson

Traveled with group
Disliked: Cleanliness, amenities
Poorly staffed.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Thomas, we apologize for the disappointing experience you had during your stay. Providing attentive staffing and maintaining cleanliness is fundamental to our standards, and we regret any shortcomings in these areas. Your feedback is valuable, and we'll handle these issues promptly to ensure a more satisfactory experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

2/10 Terrible

Brandon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room had bugs and sheets had holes in them
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 15, 2024
Dear Brandon, we're truly sorry to hear about the issues you encountered during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we take it seriously. We'll handle these concerns promptly to ensure that they are resolved and do not recur in the future. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a much-improved experience should you choose to stay with us again.Best Regards, Super 8 Fort StocktonCustomer Care Team

6/10 Okay

Arnulfo

Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 13, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

4/10 Poor

Daniel

Stayed 1 night in Apr 2024
Response from Customer Care Team on May 3, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
The room and bathroom were clean and the furniture was in good shape. The bed wasn't comfortable, it was hard and lumpy and you couldn't sleep on the edge without feeling like you were going to fall out of bed. I think that we stayed in room 122. The free breakfast was poor. It was okay for just needing a room for one night.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Dear Kathleen, thank you for sharing your feedback with us. We're glad to hear that you found the room and bathroom clean and well-maintained. However, we apologize for any inconvenience you experienced with the comfort of the bed and the quality of our breakfast. Your comments are valuable to us, and we'll use them to improve our services and amenities for future guests. If you choose to stay with us again in the future, please don't hesitate to let us know how we can make your stay more comfortable. We appreciate your business and hope to have the opportunity to exceed your expectations in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Kathleen

Traveled with partner
Liked: Cleanliness, staff & service
The hotel was clean. The bed was comfortable. The hallway needs new carpet and the doors also need to be replaced. Was good for one night both in accommodations and in price. We didn't try the free breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 11, 2024
Dear Kathleen, thank you for taking the time to share your experience with us. We're pleased to hear that you found the hotel clean and the bed comfortable during your stay. We appreciate your feedback regarding the hallway carpet and doors, and we'll consider it for future improvements. If you have any further suggestions or if there's anything we can do to enhance your experience next time, please feel free to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Julie, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be a nice and quiet place. Providing a peaceful and comfortable environment for our guests is one of our top priorities. If you have any specific suggestions or if there's anything we can do to enhance your future visits, please feel free to let us know. We appreciate your support and hope to welcome you back for another pleasant stay.Best Regards, Super 8 Fort StocktonCustomer Care Team

4/10 Poor

Cheryl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Low quality
Hotel was in serious need of updating. The lady checking me in was super friendly and helpful but hotel itself was not great.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 5, 2024
Dear Cheryl, thank you for taking the time to share your feedback with us. We appreciate your kind words about our friendly and helpful staff during check-in. We apologize for any disappointment caused by the state of the hotel, and we want you to know that we take your concerns seriously. Renovations and updates are ongoing, and we are committed to improving our facilities to provide a more enjoyable experience for our guests. Your input is invaluable, and we hope you consider giving us another chance in the future to showcase the positive changes we are implementing. If there's anything specific you believe we should handle or improve, please feel free to share additional details with us. We appreciate your understanding and hope to welcome you back for an improved stay. Safe travels!Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Eugene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 25 nights in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Dear Eugene, thank you for your positive rating! If you have any specific comments or suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another great stay.Best Regards, Super 8 Fort StocktonCustomer Care Team

6/10 Okay

Margaret, Las Cruces

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no breakfast as advertised. Property was/appeared to be under construction on the outside. Photos on EXPEDIA ate deceptive.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 24, 2024
Dear Margaret, we sincerely apologize for the inconvenience you experienced during your stay, particularly the absence of breakfast and any discrepancies in the property's appearance compared to the advertised photos. We understand the importance of accurate representation and are genuinely sorry for any frustration this may have caused. We appreciate your feedback as it allows us to handle these issues and make improvements. Rest assured that we will investigate the discrepancies you mentioned and take corrective actions. Additionally, we will review our communication with third-party platforms to ensure accurate information is provided to future guests. Regarding cleanliness, staff service, and amenities, we regret that we did not meet your expectations. Your comments are valuable, and we will use them to enhance our services and ensure a more positive experience for our guests. If you have any further details about your stay or if there's anything specific you would like to share, please feel free to provide more information. We take guest feedback seriously, and your input is crucial in helping us make the necessary improvements. Once again, we apologize for any inconvenience, and we hope to have the opportunity to better serve you in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Mariia

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 7, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Rosario, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Rosario, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Super 8 Fort StocktonCustomer Care Team

4/10 Poor

Nancy

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Nancy, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Jennifer

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is fine, the property is under construction and will be great once finished. The star is the staff. They are fantastic!
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 13, 2024
Dear Jennifer, we're delighted to hear that you found our staff to be fantastic! Our ongoing construction aims to enhance the overall experience for our guests, and we appreciate your understanding during this process. If there's anything specific you'd like to share about your stay or if you have any suggestions for improvement, feel free to let us know. We look forward to providing you with an even better experience once the construction is complete. Thank you for choosing us, and we hope to welcome you back soon! Safe travels!Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Jimmy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 11, 2024
Dear Jimmy, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and in better condition than any of the other Wyndham properties that was at over the last three nights before coming here.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 9, 2024
Dear Ted, thank you for your positive feedback! We're thrilled to hear that you found our property clean and in great condition. It's always our goal to provide a superior experience for our guests, and we're glad to know that we exceeded your expectations compared to other Wyndham properties you've visited. We hope to have the pleasure of welcoming you back for another excellent stay in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Jose

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 24, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

TESS

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very quiet, clean, and comfortable. It was very helpful to have a luggage cart available.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Dear Tess, thank you for your positive feedback! We're delighted to hear that you had a quiet, clean, and comfortable stay with us. We understand the importance of convenience during travels, and we're glad our luggage cart was helpful for you. We hope to welcome you back again soon for another enjoyable experience!Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 29, 2023
Dear Maria, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Super 8 Fort StocktonCustomer Care Team

2/10 Terrible

Ruben

Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Ruben, thank you so much for your valuable response. While we highly appreciate your business, we feel disappointed to hear about your less-than-ideal experience during your stay with us. Our staff is usually very professional and thorough with cleaning and upkeep. However, it seems they have failed in this particular context. We will inquire about your claims and take steps to handle the issue. We hope to remain your hotel of choice and look forward to serving you when you are next in the area. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

MARCIA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, peaceful stay and the room was very nice and comfy. Staff was helpful and courteous.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Marcia, we are delighted to hear that you had a peaceful and comfortable stay at our hotel. At our establishment, we aim to provide all our guests with a relaxing and pleasant experience. We greatly value your feedback and appreciate your kind words about our comfortable rooms and helpful staff. Should you have any further comments or need any assistance, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly wonderful
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 1, 2023
Dear Phillip, we're thrilled to hear that your experience with us was surprisingly wonderful! Providing exceptional experiences is what we aim for, and we're delighted to have exceeded your expectations. If there are any specific aspects of your stay that stood out and made it special, or if there's anything we can do to make your next visit even better, please feel free to let us know. Your feedback helps us continue to improve and ensure every guest has a fantastic stay. Thank you for choosing us, and we can't wait to welcome you back for another wonderful experience!Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Sam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it cause its easy to check in and the staff are always nice tge beds are soooo comfy our bathtub had hair in it and the mirrors were dirty but other then that it was great
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 11, 2023
Dear Sam, thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you enjoyed the ease of check-in and the friendly staff. However, we apologize for any inconvenience caused by the cleanliness issues in the bathtub and mirrors. Please be assured that we take your comments seriously, and we will share these concerns with our housekeeping team to ensure a better experience for our future guests. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 10, 2023
Dear Troy, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Bryan

Liked: Staff & service
Older property
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 10, 2023
Dear Bryan, thank you for your feedback regarding the age of the property. We understand that preferences for accommodation can vary, and we appreciate your perspective. If there are specific aspects or features you'd like to highlight, or if there's anything specific you feel could be improved, please let us know. Your input is valuable and contributes to ongoing efforts to enhance guest experiences. Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Laurie

Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Laurie, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Mayra L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los empleados son muy amables y es un lugar seguro
Stayed 1 night in Nov 2023
Response from Customer Care Team on Nov 7, 2023
Dear Mayra, we appreciate your positive feedback! It's wonderful to hear that our employees were friendly and that you felt safe during your stay. Providing a welcoming and secure environment for our guests is one of our top priorities. We hope to have the pleasure of hosting you again in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 3 nights in Oct 2023
Response from Customer Care Team on Oct 31, 2023
Dear Felix, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon! Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

RENEE

.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 27, 2023
Dear Renee, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk attendant was so nice! Check in was quick. It was cleaner than I expected which was a relief after a long day of travel. Free breakfast but I didn’t try it. Not much to choose from in the area but motels so this exceeded my expectations.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 26, 2023
Dear Laura, we appreciate your positive feedback about your recent stay. It's great to hear that the front desk attendant was helpful and that the cleanliness exceeded your expectations. We understand the importance of a comfortable and clean stay after a long day of travel. We hope you enjoyed your trip, and should you choose to stay with us again in the future, we look forward to exceeding your expectations once more. Thank you for your review!Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reviews don't represent...
We were a little hesitant due to some bad reviews, but this was one of the nicest Super 8s we've encountered. A little bit troubling when we arrived after midnight with the check in system down, but the kind host got us in. Large room with clean furnishings and no more suspicious carpet where you don't know how many dog butts have been.
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 25, 2023
Dear Dave, we appreciate your feedback about your stay at the Super 8. We're delighted to hear that your experience was positive and that you found it to be one of the nicest Super 8s you've encountered. Clean and well-maintained furnishings are essential for a comfortable stay, and we're pleased that you had a good experience. We apologize for any inconvenience you experienced with the check-in system, but we're glad to hear that the host was kind and able to assist you. Thank you for sharing your thoughts, and we look forward to providing you with another great stay in the future. If you have any specific comments or preferences for your next visit, please feel free to share.Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

ROBERT

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 4, 2023
Dear Robert, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 Fort StocktonCustomer Care Team

4/10 Poor

MICHELLE

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room remodels were badly done and couldn’t take a bath because only burning hot water came out of all the faucets. Floor planks moved when you walk on them but at least the tv had great cable.
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Dear Michelle, we're sorry to hear about your experience with the room remodels and the issues with the hot water. We understand how important it is to have a comfortable and enjoyable stay. We'll share your feedback with our team to handle these concerns and make necessary improvements. On a positive note, we're glad to hear you enjoyed the TV and cable. If you ever choose to stay with us again in the future, we'll strive to provide a more pleasant experience. Thank you for your input.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We Really Enjoyed Our Stay
Stayed 2 nights in Sep 2023
Response from Customer Care Team on Sep 18, 2023
Dear Mary, thank you for sharing your feedback. We're thrilled to hear that you really enjoyed your stay with us! If there's anything specific you'd like to share or any special requests for your future stays, please feel free to let us know. We're here to ensure that your future visits are just as enjoyable. Thank you for choosing our hotel, and we look forward to hosting you again.Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 14, 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 11, 2023
Dear Debbie, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 Fort StocktonCustomer Care Team

4/10 Poor

Jerry

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The first we got had trash from previous guests in it. But the front desk acted super quick changing us to a different room. The sink in the new room we got drains incredibly slow. But overall ok for price.
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 31, 2023
Dear Jerry, we appreciate your feedback. It's unfortunate that there were some initial issues, but we're glad the front desk was responsive and provided you with a different room. We apologize for the inconvenience with the sink drainage in the new room. Your input is valuable, and we'll make sure to address these concerns. If you have any other thoughts or experiences you'd like to share, please feel free to let us know. Thank you for choosing to stay with us.Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 29, 2023
Dear Jimmy, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards, Super 8 Fort StocktonCustomer Care Team

6/10 Okay

Philippe, Houston

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Customer Care Team on Aug 8, 2023
Dear Philippe, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023
Response from Customer Care Team on Aug 15, 2023
Dear Joanne, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Cecil

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy access and great service and price.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 21, 2023
Dear Cecil, thank you for taking the time to share your positive experience with us! We're thrilled to know that our hotel's location, accessibility, service, and pricing all contributed to a great stay for you. Delivering exceptional value to our guests is of utmost importance to us, and we're delighted that you found your stay to be enjoyable. Should your travels bring you back to the area, we would be more than happy to welcome you again. Please don't hesitate to reach out if there's anything we can do to make your next stay even better. Your satisfaction is our priority!Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Valerie

Stayed 1 night in Jul 2023
Response from Customer Care Team on Aug 4, 2023
Dear Valerie, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards, Super 8 Fort StocktonCustomer Care Team

8/10 Good

Ken

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Good stay for the money wouldn't spend a lot of time here.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 13, 2023
Dear Ken, thank you for your feedback. We're glad to hear that you found the stay to be a good value for the money. While it may not have been a place where you would spend a lot of time, we hope that you had a comfortable and enjoyable stay overall. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Joshua, Any city

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is a good value hotel. The rooms were clean, the breakfast area was clean, staff was friendly. No complaints.
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 7, 2023
Dear Joshua, we appreciate your feedback and are pleased to hear that you found our property to be a good value hotel. It's great that you found the rooms and breakfast area clean, and that our staff provided friendly service. Thank you for your positive review and we hope to have the opportunity to welcome you back in the future.Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Customer Care Team on Jul 6, 2023
Dear Kathleen, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Super 8 Fort StocktonCustomer Care Team

10/10 Excellent

Dolly

Stayed 1 night in May 2023
Response from Customer Care Team on Jul 26, 2023
Dear Dolly, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards, Super 8 Fort StocktonCustomer Care Team