Ratings based on 162 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom indy
Posted Feb 24, 2015
Workout room too hot and need new equipment . Rooms nice and lobby very inviting
for Couplesby Tammyfrom Nappanee
Welcome in the New Year in StylePosted Jan 6, 2015 on Hotels.com
This was a New Year trip for my husband and I. We were impressed from the moment we stepped into the lobby! The decor was spectacular and very welcoming. We received some of the best service from the desk clerk, Mei Me. We would recommend Hilton Garden Inn to everyone!
for Everyoneby A verified travelerfrom Bridgeport, WV
Nice stay in Fort WaynePosted Jan 5, 2015
Pros: Rooms were clean, staff efficient, and it was right next to the interstate.
Cons: Hilton Garden Inns need to improve it's web communications so that these discrepancies with prices don't occur.
Location: near Lutheran's Health Campus, shopping, and dining.
The hotel was fine. The only problem was that the Expedia ad said free breakfast and there was a fairly hefty charge for breakfast. It was cheaper to go to one of the many restaurants across the street. It would have been cheaper to stay at any of the several hotels that are nearly the same quality as Hilton Garden Inn where breakfast was indeed included. I realize it's just a couple of dollars, but this is not what we paid for. I pointed out the breakfast discrepancy to a desk person who showed me it does indeed say free breakfast, but also that there's a charge way down in the fine print. When making a reservation from a car while traveling, who reads the fine print? They offered us free breakfast, but by then, we had already eaten across the street.
for Familiesby Carolfrom Indiana
Hilton Garden InnPosted Jan 3, 2015 on Hotels.com
Excellent staff. Menu items range from delicious to so so. The extra $$ spent on food items will be worth the taste and quality.
by A verified travelerfrom m
Hot water was cold in shower.Posted Dec 29, 2014
No hot water in shower. Bad room. Satisfaction guaranteed? What a joke.
for Familiesby A verified traveler
AveragePosted Dec 29, 2014 on Hotels.com
Pool was very cold. Was not able to regulate the room temperature. Clean room other than under furniture and refrigerator. Also no continental breakfast.
for Everyoneby A verified travelerfrom Minnesota
Posted Dec 26, 2014
Pros: Staff was great and the room very pleasant; wifi free
Location: Restaurants and grocery store nearby and the freeway easily accessible
We have stayed at other Garden Inn hotels in other regions of the country and found this hotel to be equally pleasant. The staff was very friendly and accommodating.the hotel was clean and nice amenities were available. We would definitely recommend this hotel to others.
for Couplesby Nicolefrom St. Marys, Ohio
Highly reccomend this hotelPosted Dec 2, 2014 on Hotels.com
This was a Black Friday shopping trip and a little night away for my husband and I and this was an absolutely amazing hotel and we will be visiting again in the future. Staff was amazing and room was beautiful and clean. The breakfast was wonderful as well. There was a lot of road noise from the highway outside however, after a long day of shopping it did not bother us at all.
for Couplesby Rafaelfrom Indiana
wonderful stay.Posted Nov 29, 2014 on Hotels.com
Very pleasant.comfortable and personal very nice.
for Everyoneby A verified travelerfrom NC
Good location. Not well built. Some noise issues.Posted Nov 14, 2014
Fair price - haven't stayed at HGI for some time but wasn't overly impressed.