James, Thak you for your review. Let me again apologize for you initial welcome. Rain brings in all sorts if things and the little critters tend to make an appearance without notice. Please know our pest control has made a repeat appearance. Again thank you.

Dear Alonzo,We do understand your concerns, however not only is our pet fee listed on our website, but also sent via e-mail as soon as you book your reservation directly with the 3rd party you booked through. We do have a 75 Pet Fee and this is Per Pet, Per Room, Per Stay. However you had decided to not disclose your two (2) pets at check-in and instead decided to bring them through a side door.We certainly understand your concerns and frustration you had, however we are very transparent with our fees.

Dear Bobbie,Thank you for choosing the Holiday Inn Express Burleson/Ft Worth and for taking the time to share your valuable feedback. We greatly appreciate your 5-star rating!We regret to hear about the initial inconvenience you experienced in your room. At our hotel, we strive to maintain a high level of cleanliness and comfort and we apologize for falling short of this commitment. We're glad to know our team acted promptly to address your concern and you had a great stay thereafter.Once again, we appreciate your candid feedback as it helps us improve our services and offer an even better experience for our guests.We look forward to welcoming you back for another thoroughly enjoyable stay the next time you're in the Fort Worth area.Warm regards,The team at Holiday Inn Express Burleson/Ft Worth.

Donna, Thank you for taking the time to give us a review. We enjoyed have you and wait for your return.

Crystal, I am so glad you enjoyed your stay. Thank you for your review.

Dear Mary,Thank you so much for your glowing 5-star review of our Holiday Inn Express Burleson/Ft Worth location! We're thrilled to hear that you enjoyed your stay and found our hotel to be clean and our staff friendly. We always strive to create a welcoming and comfortable environment for our guests.We also appreciate your feedback on the breakfast. It's important for us to know what we're doing right and where we can improve to make your next stay even better.Thank you for choosing Holiday Inn Express. We're here, so you can be too.Warm regards,Your Holiday Inn Express Team

Marty,Thank you so much for taking the time to leave us this wonderful rating of 10-stars. We're thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was outstanding! We aim to offer an authentic, comfortable, and clean stay for all our guests and your kind words reflect just that.It's guests like you that make our job wonderful. We look forward to welcoming you back on your next trip!Best Regards,Holiday Inn Express Team

Dear Cathleen,We greatly appreciate your feedback and are pleased to hear that you chose to stay with us again at Holiday Inn Express Burleson/Ft Worth due to the quality of your previous visit. We continually strive for consistency and we are thrilled that we've been able to provide that for you.We understand how critical the availability of an elevator is for our guests, particularly for those who have difficulties with stairs. Unfortunately, the elevator was out of service for emergency repairs, and we deeply regret the inconvenience this caused you. This was indeed unexpected and not a planned downtime. We aim to ensure such situations are rectified as swiftly as possible, and I'm pleased to report the elevator is now fully operational.As for the item you found, the security and comfort of our guests are paramount to us. When you presented this item to us, our front desk agents were required to secure it in line with our policies. This action was not meant to be intrusive but to ensure the possible return of the item to its rightful owner.We value your feedback, Cathleen, and will use it to reinforce our commitment to delivering exceptional service. We hope to welcome you back again and to exceed your expectations on your next stay.Warm Regards,The Holiday Inn Express Burleson/Ft Worth Team

Dear Michael,Firstly, we would like to express our deepest apologies for the inconvenience you encountered during your stay at Holiday Inn Express Burleson/Ft Worth. We understand how important comfort and convenience are when traveling, and we are deeply sorry that we missed the mark in this regard.The issue with the elevator was indeed an unexpected one and was due to a sudden need for emergency repairs. We apologize for the inconvenience and discomfort it caused, especially considering your health condition. We want to assure you that we worked diligently to rectify the situation as swiftly as possible, and I'm pleased to report the elevator is now fully operational.As for the safety lock and the cleanliness issue you reported, we take these reports very seriously. We have a strict cleaning and maintenance protocol to ensure that our rooms meet the standards you expect and deserve. Rest assured your feedback has been taken into account, and we have addressed these issues with our housekeeping and maintenance team to prevent such instances in the future.Once again, we apologize for the challenges you faced and hope that we will have another chance in the future to provide a more comfortable and satisfying experience.Thank you for choosing Holiday Inn Express and for bringing these issues to our attention.Sincerely,The Holiday Inn Express Team

Dear RickeyThank you so much for taking the time to leave us this wonderful rating of 10-stars. We're thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was outstanding! We aim to offer an authentic, comfortable, and clean stay for all our guests and your kind words reflect just that.It's guests like you that make our job wonderful. We look forward to welcoming you back on your next trip!Best Regards,Holiday Inn Express Team

Tressa,Thank you for taking the time to give us this review. I apologize for the elevator issue, there are times when issues cannot be predicted. We sincerely appreciate your business and thank you for you patience with our elevator issue.

Lee,I apologize you did not have water as hot as you would have liked. We did not receive any other concerns for other patrons during this stay. I do wish you would have addressed the water issue while you were inhouse. We would have done what was necessary to accommodate your needs. In the future, please let us know your needs while inhouse so that we can make your stay pleasant.

Dear Gord,Thank you for taking the time to share your experience at our Holiday Inn Express Burleson/Ft Worth. We are genuinely sorry to hear about the shower issue, and we understand how it could put a damper on your stay.We are committed to providing a consistently comfortable stay and we are deeply sorry if we fell short during your visit. Rest assured, we have taken note of your feedback and have communicated it with our maintenance team for immediate action.In regards to the noise, we apologize if it caused you any inconvenience. For future stays, we do offer complimentary ear plugs available at the front desk to ensure our guests have a peaceful and restful night.We are here for you and would love to have the opportunity to make this right on your next visit. We believe in the value of real connection, and we're committed to making sure your future stays are as comfortable and enjoyable as possible.Warm Regards,Holiday Inn Express Burleson/Ft Worth Team

Mohamed, Thank you for taking the time to give us a review. We look forward to seeing you again.

Joana, Thank you for taking the time to write your review. We look forward to seeing you again.

John,Thank you so much for taking the time to leave us this wonderful rating of 5-stars. We're thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was outstanding! We aim to offer an authentic, comfortable, and clean stay for all our guests and your kind words reflect just that.It's guests like you that make our job wonderful. We look forward to welcoming you back on your next trip!Best Regards,Holiday Inn Express Team

Dear Jessica,Thank you for taking the time to share your experience at our Burleson/Ft Worth location of Holiday Inn Express. We understand the importance of a comfortable and spacious room when you travel.We're sorry to hear that our suites did not meet your expectations in terms of size. Your comfort is our top priority, and we're always looking for ways to improve our guests' experiences.We encourage you to communicate with our front desk team during future stays. They are well-equipped and eager to assist with room preferences, ensuring your stay is as enjoyable as possible.Once again, thank you for your valuable feedback. We hope to have the opportunity to serve you better and make your next stay a more comfortable one.

Dear Daniel,We deeply regret to hear about your unfortunate experience at our Holiday Inn Express Burleson/Ft Worth. It is our utmost responsibility to ensure our guests enjoy a clean and comfortable stay, and we sincerely apologize if we fell short of our standards.We take all feedback seriously and have immediately alerted our housekeeping and pest control teams to address and rectify the issue you have raised. We assure you that instances such as these are not typical of our brand's commitment to comfort and hygiene.We hope you would consider giving us another opportunity to prove our true standards. Thank you for bringing this to our attention, and we promise to strive harder to ensure comfortable and enjoyable stays for all our guests.

Dear Rebekah,Thank you for choosing Holiday Inn Express Burleson/Ft Worth for your recent stay and for taking the time to rate us. We're delighted to know that you had an 'ok' experience with us.Our commitment to our guests is to provide clean, consistent, and comfortable accommodations and it seems we hit the mark for you. Your feedback means a lot to us and it inspires us to continually improve our services.Once again, thank you for your rating. We look forward to welcoming you back to our hotel in the future for an even more extraordinary stay.

Debbie,Thank you so much for taking the time to leave us this wonderful rating of 10-stars. We're thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was outstanding! We aim to offer an authentic, comfortable, and clean stay for all our guests and your kind words reflect just that.It's guests like you that make our job wonderful. We look forward to welcoming you back on your next trip!Best Regards,Holiday Inn Express Team

Dear Ross,Thank you for taking the time to share your experience at Holiday Inn Express Burleson/Ft Worth. We appreciate your candid feedback as it helps us pinpoint the areas we need to improve on.We are glad to hear that you found our rooms to be clean and comfortable. It's important to us that our guests feel at ease when they stay with us. However, we are sorry to hear about the issues you encountered during your stay. Our intention is always to provide our guests with a pleasant, satisfying experience, and it seems we fell short of this during your visit.Allow us to apologize for the issues you experienced with the bathroom and breakfast. We're sorry about the pancake machine, something we know our guests look forward to during breakfast. We're also sorry to hear about the tub's condition and the fan in your bathroom. Your comfort is our top priority, and we've taken your feedback to heart. We're addressing these things promptly with our maintenance and housekeeping teams to prevent them from happening again.Also, on a heartening note, we're pleased that our front desk team made a positive impression. Here at Holiday Inn Express, we believe every real connection counts. We have passed on your kind words to the team.Again, we regret the inconvenience and hope that you will consider giving us another chance to serve you in the future, ensuring a stay that not only meets but exceeds your expectations.

Dear Oscar,Thank you so much for taking the time to leave us this wonderful rating of 5-stars. We're thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was outstanding! We aim to offer an authentic, comfortable, and clean stay for all our guests and your kind words reflect just that.It's guests like you that make our job wonderful. We look forward to welcoming you back on your next trip!Best Regards,Holiday Inn Express Team

Dear Kristin and Andre,Thank you for taking the time to share your experience at Holiday Inn Express Burleson/Ft Worth. We deeply regret to learn about the difficulty you experienced during your stay. Let me assure you that your experience is not representative of the high standards we set for our hospitality and customer service.We prioritize cleanliness in all our rooms and I am sorry to hear about the incident involving the unwelcome guest and the dirty washcloths. We have discussed this incident with our housekeeping team to ensure that this was an isolated incident and will not occur in the future.As for the checkout time, it is indeed scheduled for 12 pm to allow our housekeeping team ample time to prepare the rooms for our next guests. We aim to offer flexibility with checkout times when possible, but on this particular day, we had a tight turnover. We apologize if any misunderstanding led to an unfavorable experience.Our team is committed to providing our guests with exceptional customer service and we regret to hear that we fell short during your visit. We apologize if you felt unwelcome, as this was not our intentions.We appreciate your feedback and will use it to refine our operations and services. We hope you will consider giving us another chance to provide you with a more positive experience.

Dear Daniel,Thank you for choosing Holiday Inn Express Burleson/Ft Worth for your recent stay and for taking the time to rate us. We're delighted to know that you had an 'ok' experience with us.Our commitment to our guests is to provide clean, consistent, and comfortable accommodations and it seems we hit the mark for you. Your feedback means a lot to us and it inspires us to continually improve our services.Once again, thank you for your rating. We look forward to welcoming you back to our hotel in the future for an even more extraordinary stay.

Dear Kristina,We're absolutely thrilled to hear that your stay at Holiday Inn Express Burleson/Ft Worth was a delightful one. Your compliments about our indoor pool and hot tub warm our hearts, as we work tirelessly to ensure our guests can enjoy these amenities to the fullest.Thank you for choosing us for your journey, and for recognizing our efforts with a stellar 5-star review. We're there, ensuring every detail is perfected, so you can relax and truly be here, enjoying every moment.We can't wait to welcome you back on your next trip. Safe travels until we meet again.

Dear Donna,Thank you so much for your perfect 10/10 review! We're thrilled to hear that your recent stay at Holiday Inn Express Burleson/Ft Worth was awesome. Our team aims to provide nothing but the best service, and we're glad we hit the mark for you. We appreciate you recognizing their hard work, professionalism, and friendliness.Rest assured, we are here to provide you with a clean, consistent, and comfortable stay whenever you are with us. We truly value your patronage and look forward to welcoming you back on your next journey.

Patricia,Thank you for choosing Holiday Inn Express Burleson/Ft Worth for your recent stay and for taking the time to rate us. We're delighted to know that you had an 'ok' experience with us.Our commitment to our guests is to provide clean, consistent, and comfortable accommodations and it seems we hit the mark for you. Your feedback means a lot to us and it inspires us to continually improve our services.Once again, thank you for your rating. We look forward to welcoming you back to our hotel in the future for an even more extraordinary stay.

Lou Anne,Thank you for choosing Holiday Inn Express Burleson/Ft Worth for your recent stay and for taking the time to rate us. We're delighted to know that you had an 'ok' experience with us.Our commitment to our guests is to provide clean, consistent, and comfortable accommodations and it seems we hit the mark for you. Your feedback means a lot to us and it inspires us to continually improve our services.Once again, thank you for your rating. We look forward to welcoming you back to our hotel in the future for an even more extraordinary stay.

Dear Donna,Thank you so much for taking the time to share your wonderful review of your recent stay at Holiday Inn Express Burleson/Ft Worth. We are thrilled to hear that you had such a fantastic experience with us!At Holiday Inn Express, we strive to provide a clean, consistent, and comfortable stay for our smart travelers like yourself. Your perfect 10 out of 10 rating truly reflects our commitment to delivering exceptional service and creating memorable connections.We are delighted to have been a part of your journey and to have exceeded your expectations. It is our goal to ensure that every guest feels at home when they stay with us, and your feedback reassures us that we are achieving that.Thank you once again for choosing Holiday Inn Express Burleson/Ft Worth. We look forward to welcoming you back on your next visit and continuing to provide you with an outstanding experience.

Dear Bryant,Thank you for taking the time to share your experience at Holiday Inn Express Burleson/Ft Worth. We greatly appreciate your feedback and are delighted to hear that you had a pleasant stay with us.At Holiday Inn Express, we strive to provide our guests with a clean, consistent, and comfortable experience, ensuring that every journey, whether business or personal, is worth it. It brings us joy to know that our efforts resonated with you and that you found a real connection during your stay.Your 8 out of 10 rating truly means a lot to us as it signifies that we are on the right track in delivering exceptional service. We are constantly working towards creating memorable experiences for all our guests, and your kind words serve as a motivator for our dedicated team.Once again, thank you for choosing Holiday Inn Express Burleson/Ft Worth. We look forward to welcoming you back in the near future, so you can continue to enjoy the comfort and convenience that we offer.