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Reviews of Sandman Signature Fort Worth Downtown Hotel

4 out of 5
Sandman Signature Fort Worth Downtown Hotel
810 Houston St, Fort Worth, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 318 out of 397 reviews" "
Rating 8 - Good. 45 out of 397 reviews" "
Rating 6 - Okay. 19 out of 397 reviews" "
Rating 4 - Poor. 6 out of 397 reviews" "
Rating 2 - Terrible. 9 out of 397 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location but the bar prices were insane. That said would stay again for next Anime Frontier
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger-Brian C on Feb 22, 2024
Dylan, thank you for the great review of our hotel, we look forward to seeing you again soon!

4/10 Poor

Estefany

Liked: Cleanliness, staff & service, property conditions & facilities
Gave me a key to an occupied room, got a new room after a 45 minute wait but the ac didnt work in the room
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 20, 2024
Thank you very much for the review Estefany, I dont see a room move completed on your reservation, but please never hesitate to reach out to the front desk anytime, we love to make your stay as pleasurable as possible!

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Time
Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 20, 2024
Thank you very much for the great review Taylor, we appreciate you!

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service at the hotel was awesome!! Very much good vibes. I love the location as well!!
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Stephanie, thank you for the great review of our hotel and staff, we hope to see you again soon!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location and hotel was wonderful! Clean, large room, walkable, nice staff. Want to thank Kadijah, Autumn, America, Alexis, Natalie and Vee for making our stay personable.
Response from Guest Experience Manger on Feb 7, 2024
David, thank you for the great review of our hotel and staff, we hope to see you again soon!

6/10 Okay

Miranda

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Honestly, overpriced. Never received my “damage deposit” back. And I know we left no damages. All we did here was sleep.
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Miranda, have you receive your deposit back yet?

10/10 Excellent

Cristina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service!! Very comfortable beds and really cool atmosphere and history
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Cristina, thank you for the great review of our hotel, we hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
James, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Experience Manger on Feb 7, 2024
Thank you for the great review of our hotel, we hope to se you again soon!

6/10 Okay

Chelsea

Stayed 3 nights in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Chelsea, thank you for the great review of our hotel, sorry we feel short during your stay, we hope to see you again soon!

10/10 Excellent

Mandy

Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Mandy, thank you for the great review, we hope to see you again soon!

10/10 Excellent

TamaRal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and I enjoyed my stay.
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Tamaral, thank you for the great review of our hotel and staff, we hope to see you again soon!

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very attentive. The Valet wasn’t very helpful or friendly. I don’t hold it against the hotel, they are third party but they weren’t pleasant checking in or out.
Stayed 2 nights in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Robert, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Edna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful stay in Ft. Worth
It was a lovely stay; everyone was thoughtful, from the check in to the parking advice. I am so sad about the gas leak which occurred this week.
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Edna, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Travis

Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Travis, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel is amazing- the property itself is beautiful & the staff is super helpful. It was NYE, they gave us free breakfast & even tickets to the party they were hosting. The only complaint is that there was no water bottles- not in the room, not for sale in their store. We were able to get ice water from the bar but was an extra step on our end. Honestly would stay there again, thinking the water may just have been due to the holiday/packed hotel.
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Thank you for the great review, I am so happy we were able to take leave a review, we hope to see you again soon!

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Jon, thank you for the great review, we hope to see you again soon!

8/10 Good

Kelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Kelley, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Cameo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Camero, thank you for the great review, we hope to see you again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Amanda, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Leigh

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at the Sandman. The building itself fits right into downtown Fort Worth in a classical, timeless way. The rooms are trendy and modern and have every convenience needed in a hotel room.
Stayed 2 nights in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Leigh, thank you for the great review of our hotel, we are so happy you had a great experience. We look forward to seeing you again soon!

10/10 Excellent

Thomas

Business traveler
Stayed 4 nights in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Thomas, thank you for the great review of our hotel, we look forward to your next stay with us!

10/10 Excellent

Richard

Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Richard, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Brandie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel!! Very nice people and right in the heart of downtown Fort Worth
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Brandie, thank you for the great review of our hotel, we look forward to seeing you again soon!

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Daniel, thank you for the great review of our hotel, we look forward to seeing you again soon!

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel we enjoyed our stay. The staff very helpful and very friendly. Shout out to Brain and America supper nice and helpful. Highly recommend this hotel you want be disappointed.
Response from Guest Experience Manger on Feb 7, 2024
Cathy, thank you for staying at our hotel, we appreciate the great feedback about our staff and hotel, we look forward to seeing you again soon!

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Experience Manger on Feb 7, 2024
Melanie, thank you for the great review of our hotel, we look forward to your next stay with us!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager -Brian on Jan 5, 2024
Thank you for the great review of our hotel, we look forward to seeing you again soon!

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Experience Manager -Brian on Jan 4, 2024
Byron, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Abigail

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obsessed with this place !! It’s so nice and the rooms are stunning. Stayed in a 2 queen bedroom with my friends and the beds were so soft and comfortable. Bathroom is beautiful !! Only thing negative is finding parking l
Stayed 1 night in Dec 2023
Response from Guest Experience Manager -Brian on Jan 5, 2024
Abagail, thank you for the great review, we take pride in guest service, we look forward seeing you again soon!

10/10 Excellent

keith

Stayed 1 night in Dec 2023
Response from Guest Experience Manager -Brian on Jan 4, 2024
Keith, thank you so much for the great review of our hotel, we hope to see you again soon!

10/10 Excellent

David

Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager -Brian on Jan 5, 2024
David, thank you for the great review of our hotel, we hope to see you again soon!

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay in a refurbished historic building. Great interactions with the staff. Across the street from the convention center and walking distance to great dining experiences.About a 5-7 minute drive to the Ft. Worth Stockyards. Only knocks on this hotel is the parking situation/ ease to load and unload vehicle. Bar was great with good bartenders. Valet parking $41.00! Also it’s not easy to get a cup of coffee in the morning ( there is a coffee machine , but was always a long line.
Stayed 3 nights in Dec 2023
Response from Guest Experience Manager -Brian on Jan 5, 2024
Chris thank you for the great review, we look forward to seeing you again soon!

10/10 Excellent

Clint

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Clint, thank you for the great review, we hope to see you again soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary weekend
We had a king suite. Room was clean and very nice. The hotel was very busy so getting service was difficult at times; however, when we did receive service it was always friendly and accommodating. We will be back.
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Jan 1, 2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

Kelli, Georgetown

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Kelli, thank you for the great review of our hotel, we hope to see you again soon!

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Jan 1, 2024
Marcus, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Tracey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk person was super nice and helpful. They upgraded our rooms at no charge just because they could and my room was lovely with tons of windows and a gorgeous view.
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Jan 1, 2024
Tracey, thank you for the great review of our hotel, I am so happy you enjoyed your stay!

6/10 Okay

Richard

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Jan 1, 2024
Richard, thank you for the great review, we hope to see you back soon!

4/10 Poor

Laura

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Laura, sorry we feel short during your stay, I do hope to see you again soon!

10/10 Excellent

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. The staff are fantastic and very helpful. The hotel is very comfortable and located perfectly.
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Dec 26, 2023
Graham, thank you so much for this review, we are so happy you enjoyed your stay with us! We hope to see you again soon!

10/10 Excellent

Nazia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Dec 26, 2023
Nazia, thank you for the great review of our hotel, we hope to see you again soon!

10/10 Excellent

Sheila

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Feb 7, 2024
Shelia, thank you for the great review, we hope to see you again soon!

10/10 Excellent

Lourdes, Tyler

Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Dec 26, 2023
Lourdes, thank you for the great review of our hotel, we hope to see you agian soon!

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location heart of downtown.
Room was great very nice comfortable bed. Very secured you have to scan room key to go up to your floor very nice. Be prepared parking is $54 for self park
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Dec 22, 2023
Ben, thank you for the great review of our hotel, we do offer a discounted parking option in the garage across the street next time you visit! We look forward to seeing you again!

10/10 Excellent

Johnnie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Dec 22, 2023
Johnnie, thank you for the great score and great review, we look forward to seeing you again soon!

10/10 Excellent

Jameson

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Place
The building is Gorgeous. Probably the most comfortable bed of any hotel I have stayed at. Has a restaurant and bar and great location.
Stayed 2 nights in Dec 2023
Response from Guest Experience Manger on Dec 22, 2023
Jameson, thank you so much! We take pride is keeping our building looking beautiful! We cant wait to see you again!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Nice location in the heart of downtown FW. Easy walk to Sundance Square. Reasonable parking in building right next door. Pleasant staff checking in, though they were not too familiar with the area. Historic building in fine condition, including a well restored lobby. Clean, large room with comfortable bed, reasonably quiet. All good!
Stayed 2 nights in Nov 2023
Response from Guest Experience Manger on Dec 22, 2023
David, thank you for this awsome review of our hotel and area! I agree our beds are the best! We look forward to seeing you again soon!

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, ended up getting the king suite and it was a perfect stay after the nutcracker & we had dinner at the capital grille which was right around the corner. Cute bar area with delicious drinks. The room was clean, very modern and everything was brand new. Will stay here again.
Stayed 1 night in Dec 2023
Response from Guest Experience Manger on Dec 19, 2023
Karla, thank you for the great review of our hotel, I am glad you enjoyed your stay with us! We look forward to seeing you again soon!