Desk, laptop workspace, blackout drapes, soundproofing

Reviews of B&B Hotel Offenbach-Kaiserlei

2 out of 5
B&B Hotel Offenbach-Kaiserlei
Kaiserleistrasse 4, Offenbach am Main

Reviews

8.0

Very Good

Rating 10 - Excellent. 71 out of 265 reviews" "
Rating 8 - Good. 134 out of 265 reviews" "
Rating 6 - Okay. 46 out of 265 reviews" "
Rating 4 - Poor. 9 out of 265 reviews" "
Rating 2 - Terrible. 5 out of 265 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
They must give at least two bottle of water daily. Should provide water kettle .
Stayed 5 nights in Jan 2024

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

nancy

Traveled with family
Liked: Cleanliness, staff & service
The thermostat was set at 27 degrees and could not be controlled. The staff at check in were very apologetic, very nice but the room felt like an oven.
Stayed 4 nights in Nov 2022

8/10 Good

Faisal

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from Olaf Kaul on Jul 25, 2022
Herzlichen Dank für Ihr nettes feedback

8/10 Good

Ondrej

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Olaf Kaul on Jul 25, 2022
Herzlichen Dank für Ihr nettes Feedback

4/10 Poor

El Elyon

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The lady at check-in was very nice and provided a flawless check-in experience. We forgot our tooth paste and she was able to help out with that. Parking garage is very convenient at a reasonable price. - Worst check-out experience. the cleaning lady came into the room three or four times. We mentioned it st check-out and the gentleman at reception got extremely rude and condescending lecturing me „how this works in hotels“. He also failed to give us a drive-out coin for the garage and then refused to open the garage at first when we called up just hanging up. We’ll never be back. Would have given a better grade, but after this encounter, can only give a bad review Room was tiny and the carpet had stains and felt very aged and dirty. As a sidenote, the design is questionable but we saw that on pics beforehand so cant complain now.
Stayed 1 night in Jun 2022
Response from Ibis Styles Team on Jul 25, 2022
In Germany we say that the way you call into the forest, it echoes out. So please remember your attutude at Checkout even your speech in the garage. This will answer your review properly.

6/10 Okay

Abhay

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Okay for a 1-night stay - nothing much near by in terms of food options.
Stayed 1 night in Oct 2021
Response from Olaf Kaul - General Manager on Nov 16, 2021
Hello Abhay - Thanks for your feedback. As far as food is concerned we serve Pizzas in our Hotel. There is the famous harbour island nearby - 10 min to walk. We can recomend some very good restaurants when you are back for your next stay.

10/10 Excellent

David John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall pleasant
I have always said a hotel must have friendly competent staff, convenient location, comfortable rooms, the service here was a joy the location was sooo easy and the rooms were very comfortable, the bathroom could have been a little bit more spacious but in this case is was a comfortably cute size. Overall a very pleasant stay, relaxing. Could perhaps buy another coffee machine as only 1 machine to serve a large number of guest a5 once is a chore !
Stayed 2 nights in Feb 2020
Response from Damir on Mar 3, 2020
Dear David, thanks so much for your great review. We loved having you here with us in Offenbach and really welcome your constructive feedback. We do try and offer filter coffee on the other side of the buffet in order to influence the flow of our coffee drinkers, but yes, absolutely valid point you made. We look forward to seeing you back in the near future. Best regards

8/10 Good

Vicente

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibis Ofe
All good, interesting decor
Stayed 1 night in Feb 2020
Response from Damir on Feb 28, 2020
Dear guest, many thanks for your positive feedback. We loved having you as a guest and hope to see you again soon here in Offenbach. Warm greetings, yours team Ibis Styles

2/10 Terrible

Co LTD

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good except for the distance away from shops & dining places.
Stayed 1 night in Dec 2019
Response from Marc on Dec 10, 2019
Dear Guest, Many thanks for your visit and taking the time to drop us a short review. We are delighted that your stay was to your satisfaction. We hope to see you again soon! With best regards Marc Prokop General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. I did have a great rate for it. The rooms are funny yes but everything is super new and super clean. Bathroom has great shower and circulation of air. They have control controlled air but the place didn’t feel stuffy, was a good flow to the room. I don’t know how it would be like in the summer though when it’s hot outside. Bed and linens were comfortable. Everything was great. You can even get fresh warm pizza downstairs in the hotel lobby at any crazy hour, for a fair price. Really nice. If I need to be in the area again and can get a nice rate I would no question stay here again. (I mention the rate because I wanted to extend my stay one more night and my room was 3x more in price for 3x more I’m not sure if it’s necessary to stay there ).
Stayed 3 nights in Oct 2019
Response from Marc on Nov 4, 2019
Dear Guest, We thank you for your visit and taking the time to drop us a nice comment on Expedia. We are delighted that your stay was to your satisfaction and will share your comments with the whole team. We look forward to welcome you back soon. With best regards Marc Prokop General Manager

8/10 Good

NVENKATRAMAN

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good, room size we're perfect. Cooperative and friendly staff.
Stayed 5 nights in Oct 2019
Response from Marc on Oct 31, 2019
Dear Sir, Many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent stay. We appreciate your comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

6/10 Okay

Timothy

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
The room i booked was a double bed and two twins, the room i got was a double with a chair bed.crsmmed into a tiny room.
Stayed 2 nights in Sep 2019
Response from Marc on Sep 27, 2019
Dear Timothy, Many thanks for choosing the ibis Styles Offenbach for your recent stay. We regret the wrong room type provided and apologize for the inconvenience. The next time please advise directly in the hotel, so that we can take care accordingly and provide another room for you. We thank you for your understanding and hope to see you again. With best regards Marc Prokop General Manager

8/10 Good

Mohammed, Baghdad

Liked: Cleanliness, property conditions & facilities, room comfort
I like this hotel, good welcoming in the reception, comfortable and clean room but the area around the hotel not good.
Stayed 1 night in Jul 2019
Response from Marc on Aug 14, 2019
Dear Mohamed, many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent stay. We appreciate your comments and thank you for the good score. We would be delighted to welcome you back in the near future. With best regards Marc Prokop General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from Marc on Jul 12, 2019
Dear Guest, many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent trip. We appreciate your positive comments and score and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Marc on Jul 12, 2019
Dear Guest, many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent trip. We appreciate your positive comments and score and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

4/10 Poor

Amey

Liked: Cleanliness
Disliked: Staff & service
Avoid this hotel during summer.
Samsung air conditioning was not powering off at all. When checked with staff they said they knew it. After requesting they shifted to another room. Air conditioning was working in 2nd room but was switching off after 9 seconds. When asked staff they said they can't help. FYI: To reach this hotel you need to take U bahn & walk approx 600 meters to reach the hotel. There is 1 bus stop behind hotel.
Stayed 1 night in Jun 2019
Response from Marc on Jun 13, 2019
Dear Amey, many thanks for staying with us. We apprecate your critical feedback and fully understand your point. For the hotel is / was currently equipped with only 30% inventory with air condition we do not advise in the public channels or booking machines for the moment that we do have air condition even though many people are expecting this during current times. Any way we just finished to install air condition in ALL rooms now which still gave us some challenges for the first days. We are delighted to reconfirm that all machines will be running correctly by the end of June now. We apologize for the inconvenience caused and thank you for your understanding. Nevertheless we would be delighted to welcome you back within the future again. With best regards Marc Prokop General Manager

8/10 Good

scott

Liked: Cleanliness, staff & service, room comfort
Good for stopover nothing longer
Stayed over 1 night on a long drive home from Italy to UK staff very helpful rooms clean and modern with cool money theme breakfast basic but good for free only niggle we were given a room that had non working air con and no opening windows but after complaining we were moved rooms without fuss, overall worth a stop but surrounding area is a bit rough nothing close by as it's on the outskirts of the city suppose its to be expected we walked to pizza hut which took about 20 mins
Stayed 1 night in Jun 2019
Response from Marc on Jun 13, 2019
Dear Scott, Many thanks for staying with us and taking the time to give us this specific and friendly feedback. We really appreciate your good comments in regards to our service and staff. We also apologize for the inconvenience caused in regards to our air condition which was indeed in working process. Any way we are dleighted to have the full hotel equipped with functional air condition by the end of this month the latest. So we would be very delighted if you would return to us during your next stopover again. Once again many thanks for sharing your feedback with us. Kindest regards Marc Prokop General Manager

8/10 Good

David John

Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Pleasant stay nice breakfast selection. 2nd Lift still under repair and the only lift proved to be slow.
Stayed 2 nights in Feb 2019
Response from Marc on Mar 5, 2019
Dear David, we thank you for choosing the ibis Styles Frankfiurt Offenbach for your recent stay and taking the time to drop us a review on Expedia. We are glad that your stay was to your satisfaction. Anyway we also apologize for the inconvenience in regards to the broken elevator. We are lucky to have both of them running again by next week. So we look forward to welcome you back soon. Many thanks for your understanding. With best regards Marc Prokop General Manager

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Ana Elena

Awesome Hotel!!!
Great experience staying at Ibis, the room was very clean and comfortable. Check in was very quick and easy and the staff very friendly. I got one of my baggage delayed and they received it from me at the desk. Awesome service!!!
Stayed 2 nights in Sep 2018
Response from Marc on Sep 20, 2018
Dear Ana, many thanks for choosing the ibis Styles Frankfurt Offenbach for your trip. We appreciate your positive comments and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

6/10 Okay

Verified traveler

Nice enough
Check in and check out were quite disorganised, with queue and long waits at both. We were given a different room than we had booked (family v double) but the queue at reception was so long we couldn't be bothered to argue. Hotel itself is nice enough, considering the price. It's basic but clean and fairly modern. Hotel bar offers limited food but it is reasonably priced. Breakfast was busy and had constant queues, not helped by only having one hot drinks machine, but it was kept well stocked.
Stayed 1 night in Aug 2018
Response from Marc on Sep 4, 2018
Dear Guest, many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent journey. We appreciate your feedback and apologize for the inconvenience caused during the check in process. We will train our staff to focus on the optimization of the procedures and also quickness. During breakfast we also offer coffee in cans so that the waiting time will be reduced. Thank you for your understanding and having been our guest. We would be delighted to welcome you back within the near future. With best regards Marc Prokop General Manager

10/10 Excellent

Babak

nice stay
Interior design is very good and you have most facilities in small space. modern design and new furnitures. Just I liked an small refrigerator be available in room and bathroom area was a bit bigger.
Stayed 2 nights in Aug 2018
Response from Marc on Sep 4, 2018
Dear Babak, many thanks for choosing the ibis Styles Frankfurt Offenbach and taking the time to drop us a review on Expedia / Hotels.com. We appreciate your positive comments. Please be informed that we do have a refrigerator in the lobby where we offer a variety of drinks and snacks to collect to your room. We would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night as we drove to Austria. Nice hotel, very accommodating with our dog
Stayed 1 night in Aug 2018
Response from Marc on Aug 27, 2018
Dear Guest, many thanks for choosing the ibis Styles Frankfurt Offenbach for your trip. We appreciate your positive comments and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were ok, staff was friendly although pretty busy. There is paid parking in the garage under the hotel, but note also that there is ample free parking at the end of the block (about 2 min walk). The included breakfast buffet was great.
Stayed 1 night in Aug 2018
Response from Marc on Aug 21, 2018
Dear Guest, many thanks for choosing the ibis Styles Frankfurt Offenbach for your trip. We appreciate your positive comments and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

6/10 Okay

Michelle

Liked: Staff & service
Room was small for two adults on one child, no air conditioning. Seems to be in an industrial area of the city. Parking was really good, continental breakfast was excellant. Evening staff were pleasant and friendly.
Stayed 1 night in Aug 2018
Response from Marc on Aug 21, 2018
Dear Michelle, many thanks for choosing the ibis Styles Frankfurt Offenbach for your recent stay. We thank you for your positive comments in reagrds to our breakfast and staff. I apologize for the inconvenience in regards to the missing air condition in your room. The fact that we currently have only around 50% of our inventory equipped with air conditioned rooms is a challenge during summer. Anyway we are delighted to have the whole hotel fully equipped by next year then. For sure we do not publish any air condition in the internet or any print media, for we cannot guarantee this service at all. Anyway we would be delighted to welcome you back within the future. Many thanks for your understanding. With best regards Marc Prokop General Manager

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and staff, good breakfast
Stayed 1 night in Jul 2018
Response from Marc on Aug 8, 2018
Dear Piotr, many thanks for choosing the ibis Styles Frankfurt Offenbach for your trip. We appreciate your positive comments and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No air conditioning!
Ok place overall as far as service and cleanliness but there was no air conditioner and the window only would open a few inches. Bed was very hard.
Stayed 1 night in Jun 2018
Response from Marc on Jul 12, 2018
Dear Jason, many thanks for choosing the ibis Styles Frankfurt Offenbach and taking the time to drop us a review on Expedia. We thank you for your comments and regret that your stay was not to your overall satisfaction. The fact that we currently have only around 50% of our inventory equipped with air conditioned rooms is a challenge during summer. Anyway we are delighted to have the whole hotel fully equipped by next year then. The ibis Sweet Beds are standarized by all ibis Hotels around the world. We regret but do not have any influence on this. Dear Jason, I am very sorry that we were not able to offer you a satsified stay and I apologize for the inconvenience caused. Many thanks for your understanding. With best regards, Marc Prokop General Manager

8/10 Good

Aina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for what it was - a business trip!
Stayed 1 night in Jun 2018
Response from Marc on Jul 12, 2018
Dear Aina, many thanks for choosing the ibis Styles Frankfurt Offenbach for your trip. We appreciate your positive cooments and would be delighted to welcome you back soon. With best regards Marc Prokop General Manager

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
noisy neighbor
Stayed 1 night in May 2018
Response from Marc on May 24, 2018
Dear Sir / Madam, many thanks for having been our guest and taking the time to drop us a review on Expedia. We regret that your stay was not to your satisfaction adn apologize for the inconvenience caused by your neighbor. The next time please contact the reception accordingly. We always have a bit more pressure to calm down our guests or as alternative can offer you another room. Anyway we thank you for your understanding and would be delighted to welcome you back in the future. With best regards Marc Prokop General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Different And Fantastic
Ibis has made its way to a regular chain of hotels I will seek. The customer service was top notch, vibe and feel of hotel is unlike others and was a well added memory. Certainly recommend
Response from Marc on Apr 23, 2018
Dear Michael, many thanks for having been our guest and sharing this kind comment with us. We would be very delighted to welcome you back soon. With best regards Marc Prokop General Manager

8/10 Good

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Nice budget friendly hotel
Nice hotel just outside of Frankfurt. Easy access to the highways. A couple of good restaurants in the area. Clean, quiet rooms with a decent breakfast. Well worth the price. Parking is an additional cost of 9 euro per night.
Stayed 3 nights in Oct 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Karissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

I don't like that the staff told me there is no air condition in the room and I believe but after that I knew that she was laying. It was very bad service
Stayed 4 nights in Aug 2017
Response from Marc on Aug 11, 2017
Dear Sir / Madam, many thanks for choosing the ibis Style for your stay in Offenbach and appreciate taking the time to drop us a review on Expedia afterwards. We regret that your stay at our hotel was not to your overall satisfaction. We have to advise that we do have air conditioned rooms, but unfortunately not all of them. If you received a wrong information at check in, we apologize for the inconvenience caused. Hoping to be fully air conditioned within the near future we would be delighted to welcome you again in our house anyway. Many thanks for having been our guest. Kindest regards, Marc Prokop General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, clean room in a newer designer hotel. Breakfast pretty decent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally recommended
Excelent choice in Frankfurt

6/10 Okay

Simon

Disliked: Staff & service, room comfort
Distinctly average
Incredibly tacky hotel, decoration is awful. Otherwise it's OK, nothing special but also nothing bad considering the cheap price.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy and good value
Great value

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfy hotel , great bed and great breakfasts
Beds was super comfortable, Breakfast spread is great . Dinner or evening meals offers and selection is not well thought out, there is only a selection of 4 items . Restaurants are not in walking distance from hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for business man
A little far from city center but so clean hotel If a family goes to Frankfurt I recommen another hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value

8/10 Good

Daniel

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

B., Portland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very