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Reviews of The Bay Colwell

3.5 out of 5
The Bay Colwell
Fort Warden Rd, Freshwater, Freshwater, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 40 out of 62 reviews" "
Rating 8 - Good. 12 out of 62 reviews" "
Rating 6 - Okay. 7 out of 62 reviews" "
Rating 4 - Poor. 3 out of 62 reviews" "
Rating 2 - Terrible. 0 out of 62 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Stayed 3 nights in Apr 2024

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So nice
The cottage was beautiful, much better than i expected being dog friendly you very often get the lower end of the quality but this was exceptional. Cant wait for next December when we come back.
Stayed 7 nights in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, lush accommodation, didn't want to leave, definitely coming back
Stayed 2 nights in Nov 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it very clean and tidy. Would stay again. We are booking for next year
Stayed 3 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for a short break
The bungalow was very well equipped and modern. The doggie welcome pack was a very nice touch. We liked the convenience of access to the beach and the little garden made looking after our pet very convenient. We were easy driving distance to the places we wanted to visit on the island.
Stayed 3 nights in Nov 2023

8/10 Good

duane

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn break
Warm comfortable and hot tub was checked daily.
Stayed 4 nights in Nov 2023

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressed by the service
Excellent service from every one of the Away Resorts staff that we met.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raimonda

Stayed 3 nights in Oct 2023

10/10 Excellent

Jonathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a small thing of hitting my head on the light fitting in the two single bedroom . A little on the low side.
Stayed 3 nights in Oct 2023

10/10 Excellent

david

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Beautiful beach. Well appointed bungalow
Stayed 3 nights in Oct 2023

8/10 Good

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Nice break
The cottage had was lovely although broken shower head and leaking hose. Without a car this place is a long bus ride to get to the middle and east side of the island. At least an hour each way. The place is dog friendly and each morning we were woken up by yapping dogs that never seemed to stop. My partner made use of the pool which he loved. There is a path to the beach via a coded gate but we were given the wrong code at check-in. Overall it was a nice place to stay and the cottage was kitted out with everything you'd need.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Darren

Stayed 3 nights in Oct 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
We got moved from freshwater to Rookley lakes prior to our stay due to a required repair, Rookley lakes was Superb !! Clean , modern and convenient very friendly staff. Was given a free night and bottle of Prosecco!
Stayed 2 nights in Sep 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Property conditions & facilities, room comfort
Incredible location and hottubs
Loved the appartments and hot tub! Amazing location too. On the downside there was water leaking on the floor when you stepped on a certain panel. Also the checkout is very early and checkin very late. I sent a question about the late checkin but didn’t receive a response.
Stayed 2 nights in Sep 2023

10/10 Excellent

Ena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive never stayed in a place like this before it was lovely didnt want to go home
Stayed 3 nights in Sep 2023

10/10 Excellent

MRS E M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay-planning to return
Lovely accommodation, very spacious with a deck and garden furniture to enjoy if you go during decent weather-we unfortunately went during the monsoon season apparently! Reception very efficient, everything explained; there is a small indoor swimming pool, a bar/coffee shop and a path to the beach off the site. In the kitchen there was an eco friendly welcome kit containing a j cloth, scouring pad, tea towel, dishwasher tablet and a tube of washing up liquid. There was a dishwasher and a washing machine. The only fault was that there was no frying pan, so no bacon butties, but we survived somehow. Colwell Bay and Totland Bay short drives away, or there is a coastal path if you are feeling energetic.
Stayed 4 nights in Sep 2023

10/10 Excellent

Vanessa

Traveled with family
Liked: Property conditions & facilities
The cottage was new clean and very comfortable with outside patio furniture and very accessible to the beach.
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Away Resorts ,Colwell Bay
Our cottage was very clean and the dinner table laid out for four ,bed was a little on the hard side but didn't stop me sleeping, everything was spotless very helpful check in staff, not far to the beach with private gated entrance ,overall a good place to stay ,our second visit and probably not our last
Stayed 4 nights in Aug 2023

6/10 Okay

Natasha

Traveled with family
Liked: Cleanliness, property conditions & facilities
Good for families of 4 or less!
Nice accommodation fairly close to the beach. However, it was not suitable for a family of 5. Good double and twin rooms, but the fifth bed was in the kitchen / lounge on a sofa “bed” that was really not fit for purpose. Very, very uncomfortable. Asked at reception for a spare mattress and didn’t get anything. In the end after two nights on the other actual sofa (which was preferable to the sofa bed) went out and bought a blow up air bed!
Stayed 5 nights in Aug 2023

10/10 Excellent

Imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break
Just so relaxing great area near to all amenities
Stayed 3 nights in Aug 2023

8/10 Good

Clare

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Accommodation was great and had lots of potential, just felt it needed a deep clean - especially the floors.
Stayed 3 nights in Aug 2023

6/10 Okay

Hazel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Asked for travel cot to be ready on arrival, it wasn’t. Huge urine stain over one of the sofas which took a whole day for someone to come to sort it out. Accommodation felt dirty in places. Bed was I comfy - mentioned this but nothing done. Hot tub wasn’t on the decking area but instead around the back which isn’t handy when the children are wanting to go in it. Indoor pool very cold, children were shivering and we couldn’t stay in it longer then 20 minutes. Was very disappointed with the staff, they didn’t seem to care and the place felt neglected compared to the other site of Whitecliff bay.
Stayed 5 nights in Jul 2023

6/10 Okay

KEVIN

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
Property was not very clean.
Stayed 4 nights in Jul 2023

10/10 Excellent

Rosemary

Stayed 4 nights in Jun 2023

6/10 Okay

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service
The bedroom floors was sticky and dirty . No hand wash provided - something basic you would expect for the price you are paying .
Stayed 3 nights in May 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed most things about the site but the lack of Wi-Fi was a letdown.
Stayed 3 nights in Jun 2023

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing self catering option
Nice relaxing base to explore Iow from. Colwell Bay short walk with decent bayside restaurant
Stayed 3 nights in Jun 2023

10/10 Excellent

Liz, Coventry

Liked: Cleanliness
Stayed 3 nights in Jun 2023

4/10 Poor

Yenam

Liked: Staff & service, property conditions & facilities
No wifi at all and network is so bad
Stayed 3 nights in May 2023

10/10 Excellent

Ryan

Stayed 3 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Island stay
Great location so close to the water and plenty of room for the two of us. Don’t think they have wifi but wasn’t a big issue for us.
Stayed 3 nights in Apr 2023

4/10 Poor

Leo

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
1. The pictures shown are not of Bay Colwell in Freshwater. 2. They do not have a "Premium Cottage" this is what we booked from their website 3. There is no wifi throughout the resort 4. Dishwasher did not work 5. No privacy curtain onto outside common areas. 6. At check-in we were offered what they called a luxury cottage this was no different to any of the others but we had paid extra for it. Totally dissatisfied with the booking process, misrepresentation and lack of facilities. We would not be returning do not trust the name "Away Resorts"
Stayed 7 nights in Apr 2023

10/10 Excellent

Dawn, Benfleet

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely property with everything you need for a self catering stay.
Stayed 3 nights in Apr 2023

10/10 Excellent

Zoe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect vacation! Cannot wait to go back.
The whole trip was like a dream. Megan looked after us the moment we arrived with first class service. The chalet was incredible surpassed all expectations. Really lovely furnishings and very modern. There was a lovely sunny garden area all gated in which was great for our young children. The hot tub was very clean and was a lovely treat! The whole resort was well looked after, great clean pool, soft play (looked brand new). And to top it off the beach was only a small walk away with shops and lovely restaurants. The whole holiday was amazing. We had a wonderful time and cannot wait to go back! Thank you Megan for giving us first class customer service, so friendly and helpful and an absolute asset to the resort. And the whole lovely Stay Away team for looking After us. A great hidden gem!
Stayed 4 nights in Apr 2023

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family stay
Wonderful stay, super clean and like new luxury cottage. Perfect for family get away. Wanted for nothing in terms of equipment for cooking etc… very clean hot tub too. Friendly and helpful staff. Would highly recommend.
Stayed 3 nights in Apr 2023

6/10 Okay

Zoe

Disliked: Cleanliness, staff & service
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Stay
Great accommodation, clean, modern. Little starter pack of supplies (washing up liquid, dishwasher tablet, black bag) was a nice touch, hot tub for each unit a great addition. Nice location with beach walking distance and nearby towns for everything else. All staff we came across were friendly and accommodating. Only criticism was indoor pool was too cold for our 2 year old so we only used it the once but understandable seeing as it is out of season and not in constant use.
Stayed 3 nights in Feb 2023

8/10 Good

Richard

Liked: Staff & service, property conditions & facilities, room comfort
Colwell Bay getaway
Great stay and location. Fab dog-friendly lodge. Shame wifi was advertised on the website but in reality was only available at reception.
Stayed 3 nights in Feb 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and Comfortable stay
Stayed 2 nights in Dec 2022

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb premium chalet with hot tub - immaculately clean and spacious. Hot tub excellent. Great location, a few mins walk from beach. Pool lovely and clean, unisex changing rooms odd. Staff very helpful and friendly, nothing too much trouble. Will definitely stay again.

10/10 Excellent

Gareth

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Glen, Baldivis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well appointed accommodation modern and clean and located close to beaches and walking trails
Stayed 2 nights in Nov 2022

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and accommodation Great swimming pool
Stayed 2 nights in Nov 2022

10/10 Excellent

Angela

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location, lovely accomodation. Maybe a shop on site would be handy
Stayed 2 nights in Nov 2022

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay and will definitely return agai
Lovely stay, the accommodation was very clean, had everything you would need in the kitchen, crockery and utensils very good quality. Large fridge and freezer, dishwasher, washing machine. Bedroom 1 had fitted wardrobe and cupboard but bedroom 2 had no storage space except 2 small drawers in bedside cabinet. The lounge was very comfortable with 2 large sofas, flat screen TV. Dining area large table and chairs. One downside I had was having to go down several steps from the road to the chalet. They were wooden sleepers and I found them difficult when they were wet following a rainstorm. Lovely hot tub outside in the particular chalet we were staying. In a lovely location, 5 minute walk to a beach, and many tourist attractions close to, very close to Yarmouth ferry. All in all a very nice place to stay. Will definitely stay again.
Stayed 4 nights in Oct 2022

10/10 Excellent

Abbey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at IOW
We stayed in the two bedroom cottage with sofa bed and hot tub. The cottage had everything we needed, was super clean, modern looking and cosy. It even had a dishwasher. We had to wait to the next day to use the hot tub, which was excellent, lovely and warm! The only thing we found was the rooms were hot at night, even with the heating off. I would recommend taking a fan with you as this was in October. Lovely location. We would return.
Stayed 3 nights in Oct 2022

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little gem of a place.
Great vacation, top marks for receptionist & condition of lodge. Unexpected very new fixtures & fittings & a hot tub which was used a lot. Will definitely return in the spring time…..
Stayed 2 nights in Oct 2022

8/10 Good

sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The accommodation was lovely and perfect for us as a family, loved the board games. |Only issue was when we arrived on the Friday the hot tub wasnt hot and had t be left until the Saturday. Bit disappointing for our daughters who were excited to go in as it was the main reason for our stay.
Stayed 2 nights in Sep 2022