Indoor pool

Reviews of SpringHill Suites by Marriott Gainesville Haymarket

2.5 out of 5
SpringHill Suites by Marriott Gainesville Haymarket
7921 Gateway Promenade Place, Gainesville, VA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 209 out of 257 reviews" "
Rating 8 - Good. 34 out of 257 reviews" "
Rating 6 - Okay. 8 out of 257 reviews" "
Rating 4 - Poor. 2 out of 257 reviews" "
Rating 2 - Terrible. 4 out of 257 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tabitha on Apr 29, 2024
Dear Heather,Thank you for taking the time to share your feedback. We appreciate the 5 out of 5 rating of your stay at SpringHill Suites Gainesville Haymarket! We hope to see you the next time you travel to our area. Thank you, and take care!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Tabitha on Apr 29, 2024
Dear Kathy,Thank you for taking the time to share your review of your stay at SpringHill Suites Gainesville Haymarket! We appreciate your business and hope to see you the next time your travels bring you our way. Thank you, and take care!

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Mar 2024
Response from Tabitha on Mar 4, 2024
Dear Josh,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket! We appreciate the 5 out of 5 rating and are delighted you enjoyed your stay with us. We hope to see you the next time your travels bring you to our area. Thank you, and take care!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tabitha on Mar 4, 2024
Dear Sarah,Thank you for the 5 out of 5 rating of your stay at SpringHill Suites Gainesville Haymarket. We are delighted that you enjoyed your stay, and hope to see you next time you travel to the area. Thank you, and take care!

10/10 Excellent

Robert, Knoxville

Liked: Cleanliness, staff & service
Excellent location and easy in/out access… May want to service the noisy heater
Stayed 2 nights in Feb 2024
Response from Tabitha on Mar 4, 2024
Dear Robert,Thank you for sharing your experience at SpringHill Suites Gainesville Haymarket! We appreciate the 5 out of 5 rating of your stay. We hope to see you the next time your travels bring you to our area. Thank you, and take care!

6/10 Okay

Aasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Tabitha on Jan 3, 2024
Dear Aasim,Thank you for taking the time to rate your stay with us. We always appreciate honest feedback as it allows us an opportunity to improve our services for our guests. I would love to hear more about your experience so that we can learn from it in an effort to improve. Thank you so much for your business, and we hope to see you the next time you are in the area. Take care!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First timers - we’re fans.
First time at a SpringHill Suites, and we’re fans! Such cozy and comfortable stay. Thank you!
Stayed 1 night in Dec 2023
Response from Tabitha on Jan 3, 2024
Dear Martin,We are so pleased that you enjoyed your first time stay at a SpringHill Suites and are honored you chose our Gainesville Haymarket location! Thank you for the 10 out 10 review and sharing your experience. We hope to see you the next time you travel to the area. Thank you again, and take care!

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tabitha on Dec 18, 2023
Dear William,Thank you for the 5 out of 5 rating of your experience at SpringHill Suites Gainesville Haymarket! We are so glad you enjoyed your stay, and we hope to see you the next time your travels bring you to our area. Thank you, and take care!

10/10 Excellent

Walter

Traveled with family
Liked: Cleanliness, amenities
Stayed 3 nights in Dec 2023
Response from Tabitha on Dec 18, 2023
Dear Walter,We genuinely appreciate your 5 out of 5 rating of your experience at SpringHill Suites Gainesville Haymarket! We are delighted that you enjoyed your stay. We hope to see you the next time you travel to the area. Thank you, and take care!

10/10 Excellent

KYLE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tabitha on Dec 18, 2023
Dear Kyle,Thank you for taking the time to review your stay at SpringHill Suites Gainesville Haymarket. We appreciate the 10 out of 10 rating of your visit, and we hope to see you the next time your travels bring you to the area. Thank you, and take care!

10/10 Excellent

Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel smelled good aa soon as you walked in. Room was very clean and cozy. The staff was welcoming and efficient. Very enjoyable stay!!
Stayed 2 nights in Dec 2023
Response from Tabitha on Dec 11, 2023
Dear Ann,Thank you so much for taking the time to share your experience at SpringHill Suites Gainesville Haymarket! We are so happy that you enjoyed your stay! We hope to see you the next time you travel to our area. Thank you again, and take care!

10/10 Excellent

mechelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tabitha on Dec 10, 2023
Dear mechelle,We are delighted that you enjoyed your visit and appreciate your 10 out of 10 rating of your stay at SpringHill Suites Gainesville Haymarket! We hope to see you the next time your travels bring you to our area. Thank you, and take care!

10/10 Excellent

mechelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Tabitha on Dec 9, 2023
Dear mechelle,Thank you for the 10 out of 10 rating of your stay with us at SpringHill Suites Gainesville Haymarket. We are delighted that you enjoyed your visit and we hope to see you the next time your travels bring you to our area. Thank you, and take care!

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, amenities
The room wasn’t clean enough and the breakfast wasn’t good
Stayed 4 nights in Nov 2023
Response from Tabitha on Dec 9, 2023
Dear Ahmed,Thank you for sharing your honest feedback regarding your recent stay with us. I am very sorry to hear that your room wasn't clean enough and that you did not enjoy the complimentary hot breakfast buffet. I will share your experience with our team to help us better improve our services for our guests. I do hope you will allow us another opportunity in the future to provide you with a positive and memorable stay. Thank you, and take care!

2/10 Terrible

Pamela

Stayed 3 nights in Nov 2023
Response from Tabitha on Dec 18, 2023
Dear Pamela,We are very sorry to hear that you were unhappy with your stay with us. Please feel free to contact the hotel directly to share your experience and concerns with us so that we may address them and allow us the opportunity to better improve our services. We look forward to hearing from you. Thank you, and take care!

8/10 Good

Ahmed

Stayed 2 nights in Sep 2023
Response from Tabitha on Oct 23, 2023
Dear Ahmed,Thank you for the 4 out of 5 review! We love feedback so please let us know how we can improve to make your next stay a 5 out of 5 experience. Thank you so much for staying with us, and we hope to see you the next time you travel to our area. Take care!

10/10 Excellent

Jennifer M

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff & very clean
Stayed 1 night in Sep 2023
Response from Tabitha on Oct 23, 2023
Dear Jennifer M,Thank you so much for the kind words and the 5 out of 5 review of your stay with us at SpringHill Suites Gainesville Haymarket. We are delighted that you enjoyed your visit and hope to see you the next time you travel to our area. Thank you for your business and take care!

10/10 Excellent

Salina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The room was great. Very spacious and clean! The front desk service was excellent and fast. The area was so convenient to all shopping and restaurants, ample parking and nice safe area. My only suggestion would be the Continental could use a little better variety. Less breads maybe just meats, eggs, potatoes. There were only two bfast sandwiches offered and sone ppl can’t eat bread. Overall though it was an excellent hotel.
Stayed 1 night in Aug 2023
Response from Tabitha on Oct 23, 2023
Dear Salina,Thank you so much for taking the time to share your kind comments, and the thoughtful review of the complimentary breakfast buffet. We will certainly share your feedback with our team, and we appreciate the 10 out of 10 rating of your stay with us. We hope to see you the next time you are visiting the area. Thanks, and take care!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tabitha on Nov 1, 2023
Dear Ashley,Thank you for the 5 out of 5 rating of your stay with us at SpringHill Suites Gainesville Haymarket! We are happy you enjoyed your visit, and we hope to see you the next time you travel to our area. Thank you for your business and take care!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Tabitha on Oct 23, 2023
Dear Anonymous,Thank you for the 10 out of 10 review of your stay at SpringHill Suites Gainesville Haymarket! We hope to see you again the next time you travel to the area. Thank you for your business and take care!

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
Very kind and helpful staff. Room was clean and very nice. Great breakfast!
Stayed 1 night in Aug 2023
Response from Tabitha on Oct 23, 2023
Dear Jennifer,Thank you for the 5 out of 5 review of your stay at SpringHill Suites Gainesville Haymarket! We are delighted that you found your room to be clean and enjoyed the complimentary hot breakfast buffet. Thank you for the kind comments about our team, too! We hope to see you the next time you travel to our area. Take care!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very friendly and helpful, our room was very nice, found out they even had complimentary toothbrushes and such available at the front desk after realizing we forgot to pack ours, overall great experience.
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called a day or two ahead for early checkin inquiry. Lisa at the front desk stayed on top of it for me and even called me that morning to let me know that my room was ready for my arrival. Top-notch service!
Stayed 1 night in Aug 2023
Response from Tabitha on Aug 10, 2023
Dear Michael,We appreciate your taking the time to share your experience at SpringHill Suites Gainesville Haymarket. Thank you for the 5 out of 5 review and lovely comment regarding Lisa's stellar service! We appreciate positive feedback and I will certainly share your review with the team so we can celebrate Lisa's successful customer care story! Thank you, and we hope to see you the next time you travel to our area. Take care!

10/10 Excellent

Natasha, Mechanicsburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This was a great property! Only negative for me was the pool was closed for maintenance and i love an early morning swim.
Stayed 1 night in Aug 2023
Response from Tabitha on Aug 10, 2023
Dear Natasha,Thank you so much for taking the time to share your experience at SpringHill Suites Gainesville Haymarket. We appreciate the 5 out of 5 rating! I am so sorry that the pool was unavailable for your early morning swim, but I do hope that the next time you are in the area, you will choose to stay with us again and get that morning swim in! Thank you, and take care!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every minute of it.
Stayed 1 night in Aug 2023
Response from Tabitha on Aug 7, 2023
Dear Nathalie,Thank you for sharing your experience at SpringHill Suites Gainesville Haymarket, and for the 5 out of 5 review! We are absolutely delighted that you enjoyed your stay with us, and we hope to see you the next time your travels bring you to the area. Take care!

8/10 Good

Megan R

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beds and pillows were very comfortable!
Stayed 2 nights in Aug 2023
Response from Tabitha on Aug 7, 2023
Dear Megan R,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket! Our goal is to provide our guests with a clean, safe, and comfortable stay and I am delighted that you found the beds and pillows to be comfortable. Thank you for staying with us and we hope to see you the next time your travels bring you to the area!

8/10 Good

Licheng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s pretty place to stay.
Stayed 1 night in Jul 2023
Response from Tabitha on Jul 24, 2023
Dear Licheng,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket! We appreciate your business, and we hope to see you the next time your travels bring you to the area. Thank you, and take care!

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities
very nice and clean
Stayed 1 night in Jun 2023
Response from Tabitha on Jul 13, 2023
Dear Maya,Thank you for staying with us at SpringHill Suites Gainesville Haymarket and sharing your 5 out of 5 review! We are delighted that you enjoyed your visit, and we hope to see you the next time you travel to our area. Thank you, and take care!

10/10 Excellent

Robin Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Everything we needed and friendly people.
Stayed 1 night in Jun 2023
Response from Tabitha on Jun 26, 2023
Dear Robin Jean,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket. We appreciate the 5 out of 5 rating of your stay with us, and delighted that you found everything that you needed and friendly staff. Thank you for your business and we hope to see you again soon. Take care!

2/10 Terrible

James

Traveled with family
Did not check in , you set me up with the wrong date
Stayed 1 night in Jun 2023
Response from Tabitha on Jun 26, 2023
Dear James,I am very sorry to hear of the discrepancy with your reservation dates and subsequent disappointment. My best suggestion is to always double check your booking dates and locations against your reservation confirmation, and to verify the information with the chosen hotel. I do hope you will give us another opportunity in the future to accommodate your stay. Thank you, and take care!

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Tabitha on Jun 8, 2023
Dear Linda,Thank you for the 10 out of 10 review of your stay with us at SpringHill Suites Gainesville Haymarket! We are so happy you enjoyed your stay, and we hope to see you again the next time you travel to our area. Thank you and take care!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, room looks like the picture. Friendly staff
Stayed 1 night in May 2023
Response from Tabitha on Jun 8, 2023
Dear Patricia,Thank you so much for the 5 out of 5 review of your stay at SpringHill Suites Gainesville Haymarket! I am delighted that you enjoyed your stay with us. We hope to see you the next time your travels bring you to the area!

10/10 Excellent

Sheila

Stayed 2 nights in May 2023
Response from Tabitha on Jun 26, 2023
Dear Sheila,Thank you for the 5 out of 5 review of your stay with us at SpringHill Suites Gainesville-Haymarket! We are delighted that you enjoyed your visit, and we hope to see you the next time you are in the area. Take care!

8/10 Good

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, near to restaurants, shops.
Stayed 3 nights in May 2023
Response from Tabitha on May 16, 2023
Dear Yolanda,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket. I am so glad your enjoyed our convenient location to local restaurants and shopping. Thank you for your business and we hope to see you the next time you visit our area. Take care!

10/10 Excellent

Kimberly

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very help. The place was clean and in walking distance to many restaurants and shopping.
Stayed 4 nights in Apr 2023
Response from Tabitha on Apr 18, 2023
Dear Kimberly,Thank you for taking the time to share your experience at SpringHill Suites Gainesville Haymarket! We appreciate your 5 out of 5 rating, and are delighted that you found our team to be helpful, the hotel to be clean, and our convenient walking distance to restaurants and shops. I hope we will see you again the next time you are in the area. Thank you!

10/10 Excellent

Dorothy

Stayed 2 nights in Apr 2023
Response from Tabitha on Apr 11, 2023
Dear Dorothy,Thank you for the 10 out of 10 rating of your stay at SpringHill Suites Gainesville Haymarket! We appreciate your taking the time to share your experience with us, and we hope to see you the next time you visit the area. Thank you for staying with us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Tabitha on Apr 4, 2023
Dear Anonymous,Thank you for the 10 out 10 review of your stay with us at SpringHill Suites Gainesville Haymarket! We are so delighted that you enjoyed your visit, and we hope to see you the next time you travel to our area. Thank you for your business and take care!

10/10 Excellent

Dee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and room was spacious
Stayed 1 night in Feb 2023
Response from Tabitha on Feb 28, 2023
Dear Dee,Thank you for taking the time share our experience at SpringHill Suites Gainesville Haymarket! We appreciate the 10 out of 10 rating of your stay, and we are delighted that you found the hotel to be clean and the rooms spacious. We genuinely appreciate your business and hope that we will see you the next time you are in the area. Thank you, and take care!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, great location.
Stayed 2 nights in Jan 2023
Response from Tabitha on Jan 23, 2023
Hi Susan! Thank you for the 5 out of 5 review rating! We're so happy that you enjoyed your stay with us at SpringHill Suites Gainesville Haymarket! Thank you for your business and we hope to see you again soon!

10/10 Excellent

Landry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Response from Tabitha on Dec 30, 2022
Dear Landry,Thank you for the 5 out of 5 rating of your stay with us at SpringHill Suites Gainesville Haymarket! We're proud of our staff and I am delighted to hear that they took great care of you. I will be sure to share your comment with the team. Thank you for staying with us, and we hope to see you the next time you are back in our area!

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Tabitha on Dec 30, 2022
Dear Adriana,Thank you for the 10 out of 10 rating of your experience at SpringHill Suites Gainesville Haymarket! We are delighted that you enjoyed your stay with us, and we look forward to your next visit.

10/10 Excellent

Alexander

6/10 Okay

Timothy, New York

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Have stayed here several times, including over holidays before. This time my room was infested with ladybugs (killed 12 of them just in one 24 hr period) crawling up the walls or falling from the ceiling over my bed. The carpet under the window had a few more dead ones. The desk of my suite had some kind of dried crustiness smeared across it. When the heat would come on, the radiator would eventually start rattling really loudly. Both water glasses in the coffee nook were caked in some dirty brown film. On Thanksgiving day, the minimal maid service (just towels and trash) never showed up to my room.
Stayed 3 nights in Nov 2022
Response from Tabitha on Nov 29, 2022
Dear Timothy,Thank you for taking the time to share your experience with us. Providing our guests with a fresh and clean atmosphere within our guest rooms and common areas is always a key priority for us, and I am so sorry to hear that this was not your experience. On behalf of the entire team at SpringHill Suites Gainesville Haymarket, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback you have provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Thank you again for your valuable feedback and giving us the opportunity to review and better our services. Take care and we wish you all the best this holiday season!

10/10 Excellent

Trudy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where can i purchase that sofa bed in the room.
Stayed 2 nights in Oct 2022
Response from Tabitha on Oct 12, 2022
Hi Trudy,Thank you so much for the 5 out of 5 rating of your experience at SpringHill Suites Gainesville-Haymarket! I am delighted that you enjoyed your stay, and liked the West Elm Sleeper Sofa. You can purchase one directly from West Elm: https://www.westelm.com/products/springhill-suites-sofa-sleeper-h6816/.Thank you, and I hope you have a wonderful day!

10/10 Excellent

Fernanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and professional! The hotel was very clean!
Stayed 1 night in Dec 2021
Response from Tabitha on Sep 20, 2022
Dear Fernanda,Thank you so much for sharing your experience and for the 5 out of 5 rating of your stay at SpringHill Suites Gainesville Haymarket! We appreciate the feedback! It was a pleasure to have you stay with us, and we hope to see you the next time your travels bring you to the area. Thank you again, and take care!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely recommend
The hotel was quiet, staff was friendly and customer service was excellent. The rooms were clean and modernized. The Lobby atmosphere was warm and inviting.
Stayed 3 nights in Sep 2022
Response from Tabitha on Sep 16, 2022
Dear Veronica,Thank you so much for taking the time to share your experience, and for the 10 out of 10 review of your stay at SpringHill Suites Gainesville Haymarket. I am so delighted that you enjoyed your visit, and we hope to see you the next time you are in our area. Thank you again, and take care!

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022