Free daily continental breakfast

Reviews of Microtel Inn by Wyndham Gallup

2 out of 5
Microtel Inn by Wyndham Gallup
3270 W Highway 66, Gallup, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 221 out of 530 reviews" "
Rating 8 - Good. 161 out of 530 reviews" "
Rating 6 - Okay. 67 out of 530 reviews" "
Rating 4 - Poor. 44 out of 530 reviews" "
Rating 2 - Terrible. 37 out of 530 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jamie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this property especially if you have pets. Great staff, very friendly. Price was right.
Stayed 1 night in Apr 2024
Response from Drew on Apr 22, 2024
Hello Jamie,Thank you for staying with us and rating us excellently. We are pleased to hear you and the pups enjoyed your stay and that you found our rates to be very reasonable.We look forward to welcoming you back for another exceptional stay.

2/10 Terrible

rhonda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in room was dirty with hair on both bedding and pillows . Had to ask for clean blankets and bath towels were stained badly. Water in shower was not hot and only had warm water. Sink in bathroom was clogged.
Stayed 1 night in Apr 2024
Response from Drew on Apr 21, 2024
Hello Rhonda,Thank you for rating your stay with us. We strive to provide excellent guest experience to all of our guests but unfortunately we missed our mark here. We are disappointed that since we charged a pet fee for your pet you would leave a dishonest review. The hot water works excellent in all the rooms and the water pressure is excellent as well. Our team here at Microtel would be happy to welcome you back to highlight the hospitality we are truly capable of.

8/10 Good

Jacqueline

Traveled with partner
Liked: Staff & service
The stag were really nice and friendly. Hotel could use a really good update, paint peeling of bathtub. Vending machines don't work. No elevator only stairs. Breakfast was ok not much of a selection.
Stayed 1 night in Apr 2024
Response from Drew on Apr 21, 2024
Hello Jaqueline,Thank you for the excellent rating about your stay with us. We appreciate you mentioning our team and for mentioning our breakfast options as well. We look forward to your next stay to showcase the hospitality our team is truly capable of.

8/10 Good

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly - excellent. Breakfast was standard continental.
Stayed 1 night in Apr 2024
Response from Drew on Apr 19, 2024
Hello Marla,Thank you for the exceptional rating about your stay with us. We are glad to hear you found our property clean and found our team to be friendly. We look forward to welcoming you back for another excellent stay.

6/10 Okay

Corrine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We were disappointed with the reception staff. She seemed very unfamiliar working with customers and their needs in that environment. Several times we had to advise no coffee, no milk, no pancake mix at breakfast. It didn’t seem natural to check needs and even when reminded her of the needs, she almost seemed to ignore or didn’t seem to care. Left without having coffee and had to buy elsewhere during a breakfast and it wasn’t even busy. At check in she didn’t seem to know or find out about my AAA discount so left without that too. Room was fine and clean.
Stayed 1 night in Apr 2024
Response from Drew on Apr 17, 2024
Hello Corrine,Thank you for rating your stay with us, we are disaapointed to hear your stay was not up to your expectations. However, since you had paid for the reservation on expedia we could not alter the rates for your stay or provide an additional AAA discount to your rate, but rest assured you were getting the best available rate for that day.We hope to welcome you back again to provide the exceptional guest experience our team is truly capable of.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Good beds, cleanliness, friendly staff, not just continental breakfast...waffles and real cinnamon rolls and inexpensive.
Stayed 1 night in Apr 2024
Response from Drew on Apr 17, 2024
Hello Gail,Thank you for rating your experience staying with us as exceptional. We are pleased to hear you found our guestroom beds to be comfortable, our property to be clean overall and we appreciate you mentioning the friendliness of our team. We are glad to hear you enjoyed our complimentary continental breakfast and that you found our rates to be reasonable as well. We look forward to welcoming you back for another great experience.

10/10 Excellent

Ellen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great recommendation for dinner, super friendly and helpful staff. The donuts went fast at breakfast - good continental breakfast. Thanks
Stayed 1 night in Apr 2024
Response from Drew on Apr 15, 2024
Hello Ellen,Thank you for the excellent rating about your stay with us. We are glad our team was able to suggest some good dining options and that you found our breakfast options adequate.We appreciate you mentioning the hospitality extended by all of our team members and we look forward to welcoming you back for another great stay.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Drew on Apr 14, 2024
Hello Monica,We are ecstatic to hear you enjoyed all the aspects of your stay, the cleanliness and the hospitality of our team.We look forward to welcoming you back for another exceptional visit.

8/10 Good

rod

Stayed 1 night in Apr 2024
Response from Rayshelle on Apr 12, 2024
Hello Rod,Thank you for taking the time to leave us a rating, and choosing to stay at Microtel Inn Gallup.

8/10 Good

KIMBERLY J

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are in the middle of remodeling, but you would never know it as the place was still very clean and neat. My room was remodeled and it was very nice. It is a perfect location if you’re just traveling through and need a place to stay for the night as it’s right off the interstate.
Stayed 1 night in Mar 2024
Response from Rayshelle on Apr 12, 2024
Greetings Kimberly,Thank you for the brief review, as we do like to hear the feedback. We are also very delighted that our amenities were elegant to your stay. Location perfect to when you need to just get back on the road.We are glad to host you again on your next trip.

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Rayshelle on Apr 12, 2024
Hi Johannes,Thank you for the rating you gave Microtel Inn Gallup. We are here to host your next stay.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Good stay
Stayed 1 night in Apr 2024
Response from Rayshelle on Apr 12, 2024
Hello Donald,Thank you for taking time to leave a simple review, we love the feedback we get.Also we are glad that your stay was wonderful.

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk was extremely helpful poop. The front desk clerk was extremely helpful.
Stayed 1 night in Apr 2024
Response from Drew on Apr 3, 2024
Hello Peggy,Thank you for rating your stay with us so highly. We appreciate you mentioning our team and that they were able to help you. We look forward to welcoming you back for another great stay.

6/10 Okay

Ann

Traveled with pets
Liked: Staff & service
Disliked: Amenities
The area around the property was littered with trash. The mattress was good! Cleanliness was passible.
Stayed 1 night in Mar 2024
Response from Drew on Mar 30, 2024
Hello Ann,Thank you for leaving us a review about your stay with us. We appreciate you mentioning our comfortable guest rooms and we are disappointed to hear that you found trash in the areas around the property but rest assured our team is constantly sanitizing and cleaning all of the common areas in and around the property. We hope to welcome you back for another comfortable stay on a long trip.

10/10 Excellent

peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice. slept well. For the price, cannot ask for more!
Stayed 1 night in Mar 2024
Response from Drew on Mar 30, 2024
Hello Peter,Thank you for rating your stay with us a 5* experience. We are ecstatic to hear our team was successful in leaving a positive impression and we appreciate you mentioning our comfortable guest rooms and that you found the price to be convenient. We look forward to welcoming you back for another great visit.

10/10 Excellent

Jeremy

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient, the front desk worker was very kind and helped make it easy for us to get all our stuff in for the night. We didn't experience any issues and really enjoyed our nights stay, and so did our pups!
Stayed 1 night in Mar 2024
Response from Drew on Mar 30, 2024
Hello Jeremy,Thank you for rating your stay with us so excellently. We are glad to hear you found our location to be convenient and that you found our guest room to be comfortable. We appreciate you mentioning our friendly and helpful team and that we were able to accommodate you and the pups as well!We look forth to welcoming you back for another satisfactory visit on a long trip.

4/10 Poor

Royal

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were placed in a handicap room and we are not handicapped. There was no counter in the bathroom so we had no place to put our toiletries. The two toilet paper rolls were almost gone and there was no extra in the room. The hair dryer did not work and was loose on the wall. There was one set of hooks on the wall that was very loose and about to come off. There was no closet in our room or any place to hang anything. The sides of the bed were tin. The young man at the desk in the morning was very courteous and friendly and told us that the room was scheduled to be updated. We are wondering why we were put in that room when there were other rooms available.
Stayed 1 night in Mar 2024
Response from Drew on Mar 23, 2024
Hello Royal, Thank you for sharing your experience about your stay with us, we are pleased to hear you interactions with our front desk team was pleasant. As we mentioned during checkout that particular room was assigned to you because it was the only room with one bed available for Check-in when you arrived. With your next stay, please inform us about your request ahead of time and we can assign the desired room for a comfortable stay.

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Drew on Mar 23, 2024
Hello Doug,Thank you for sharing an excellent review about your stay with us, we are pleased to hear you found all the aspects of your stay to your satisfaction and we look forward to hosting you again for another visit soon.

8/10 Good

Wesley

Business traveler
Liked: Cleanliness, staff & service
It was good for a Microtel property. There was no elevator, but the stairs worked.
Stayed 1 night in Mar 2024
Response from Drew on Mar 21, 2024
Hello Wesley,Thank you for rating your stay with us so highly, we are pleased to hear the amenities of our guest rooms and the property were adequate to your expectations and we look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great find for a safe, clean and reasonably priced place to stay on the west side of Gallup. Staff was great. Everything was clean. Nice room, The bed and pillows were new and very comfortable! The bathroom was clean and modern. The breakfast is minimal and the sitting area is small. Coffee 24/7. They are upgrading all the rooms. I would return.
Stayed 1 night in Mar 2024
Response from Drew on Mar 13, 2024
Hello Darlene,Thank your rating your stay with us so excellently. We appreciate you mentioning the cleanliness of our property and comfortable beds and pillows. We would be ecstatic to welcome you back for another wonderful stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man that check me in was very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Drew on Mar 6, 2024
Hello Thomas,Thank you for rating your stay with us a 5* experience. We are glad to hear you found our front desk team to be friendly and helpful and we look forward to seeing you again for another exceptional visit.

6/10 Okay

James

Liked: Staff & service, property conditions & facilities
Easy access from the interstate.
Stayed 1 night in Feb 2024
Response from Drew on Feb 22, 2024
Hello James,Thank you for sharing your review about your stay with us. We are glad you found access to our large parking lot to accommodate bigger trucks to be convenient and as we have now completed all the work that was ongoing during your stay. We hope you visit us again as we are excited to introduce you to our newly renovated room with your next visit.

10/10 Excellent

Stacy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how warming it felt
Stayed 1 night in Feb 2024
Response from Drew on Feb 6, 2024
Hello Stacy,Thank you for rating your stay at Microtel Inn Gallup a five-star. We are delighted to hear you enjoyed your stay and that our guest rooms and the team made you feel welcomed and it would be lovely to welcome you again.

8/10 Good

Elizabeth

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only thing this place has going for them was the nice greeting by the front desk personnel. Very outdated room. No updated technology for phones (USB). No iron/ironing board. Sink was so small I could not put much out for use. No coffee pot in room.
Stayed 1 night in Jan 2024
Response from Drew on Feb 1, 2024
Hello Elizabeth,Thank you for sharing your experience about your stay at Microtel Inn and we will pass the compliments along to our front desk personnel.We apologize for all the minor inconveniences you had during your stay and we are making neccesary changes to improve the quality of the stay for our guests. We hope you give us another chance to provide the exceptional service we are truly capable of.

8/10 Good

Christine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Very friendly staff. Straight-forward, well kept (dated), pleasant and affordable stay. Easy location off the highway.
Stayed 1 night in Jan 2024
Response from Drew on Jan 27, 2024
Hello Christine,Thank you for staying at Microtel Inn - Gallup while traveling through Gallup. We appreciate you acknowledging our team and for mentioning our well kept rooms and the convenience to locate us from the freeway. We hope to provide a better guest guest experience with your next stay.

8/10 Good

shane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Drew on Jan 24, 2024
Hello Shane,Thank you for reviewing your stay at Microtel Inn - Gallup. We appreciate you rating us excellently and we look forward to receiving you again for another wonderful experience.

10/10 Excellent

Brian

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
clean room the bathtub could use a little cosmetic repair. Older hotel but price was reasonable and most importantly room was clean.
Stayed 1 night in Jan 2024
Response from Drew on Jan 24, 2024
Hello Brian,Thank you for sharing your experience about your stay at Microtel Inn - Gallup. We appreciate you mentioning the cleanliness of our rooms and as you mentioned we are ongoing some cosmetic repairs in the restrooms to upgrade them so with your next visit we expect to provide even a better experience.

8/10 Good

Bev

Traveled with partner
Stayed 1 night in Jan 2024
Response from Drew on Jan 23, 2024
Hello Bev,Thank you for taking the time to review your stay with us. It was a pleasure to host you at our property and we hope to see you again for another wonderful stay.

10/10 Excellent

Jacqueline, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Drew on Jan 17, 2024
Hello Jaqueline,Thank you for sharing this wonderful review about your stay at Microtel INN-Gallup. We are glad you found all the aspects of uour stay to be comfortable and We appreciate the 5* rating as it reflects of our teams’ performance attending to guests’ needs.We appreciate you choosing us for your stay in Gallup and hope to receive you again for another exceptional visit.

8/10 Good

Pat, Brookfield

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jan 2024
Response from Drew on Jan 17, 2024
Hello Pat,Thank you for sharing your feedback about your stay with us. We are glad to hear you were satisfied with the overall conditions of your room and our amenities. It was a pleasure to host you at Microtel INN Gallup and we hope to see you again for another exceptional visit.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Drew on Jan 16, 2024
Hello Michael,Thank you for sharing your feedback about your stay with us and for the excellent rating. We are glad to hear you found the amenities and the rooms clean and we hope to see you again for another exceptional visit.

10/10 Excellent

David, Cuenca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with great helpful staff
Stayed 1 night in Jan 2024
Response from Drew on Jan 11, 2024
Hello David,Thank you for taking the time to share your wonderful review and for acknowledging our friendly staff! We're delighted to hear that you had a great stay at our hotel. It's fantastic to know that you found your room clean and the beds comfy – a good night's sleep is essential for a long trip. We appreciate your kind words and are thrilled that you left our hotel happy. If your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

6/10 Okay

Jeffery

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The staff was very nice but overall the hotel is in pretty bad shape. The room was not good.
Stayed 1 night in Jan 2024
Response from Drew on Jan 10, 2024
Hello Jeffrey,Thank you for giving us feedback about your recent stay. Your rating plays a significant role in helping us elevate our services. It appears that some areas did not meet your expectations and for this, we apologize. Our aim is to deliver a hospitable, relaxing, and customized guest experience. Rest assured that your comments are essential and will be utilized in refining our services. Despite this, it's good to hear that you found other parts of your stay pleasant. We're grateful you chose us for your stay and hope for another opportunity to showcase the true excellence of our property in the future.

8/10 Good

Ken

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Drew on Jan 10, 2024
Hello Ken,Your review is important to us, and we thank you for taking the time to share your thoughts. We're pleased to hear that you had an overall positive stay at our hotel and that you found our property to your liking. Ensuring our guests have a pleasant experience is our priority, and your feedback is appreciated. We will pass on your comments to our dedicated team who helped create a positive impression. It was our pleasure to accommodate you.

8/10 Good

Cindy

Stayed 1 night in Dec 2023
Response from Drew on Jan 23, 2024
Hello Cindy,Thank you for sharing your experience about your stay at Microtel INN. We are glad to hear you were satisfied with the overall conditions of your stay and we look forward to receiving you for another memorable stay.

2/10 Terrible

Angelita

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
When I checked in the room was dirty and there was hair on the bedding. When I call the staff to change bedding she gave me two sheets and stated she was the only one there and could not help so I left. I tried to get my refund but the manager refused to give me my refund. I’ve never experienced anything like that. It was a horrible experience. I will never use Expedia again. Expedia did not try to help me with my concerns or help me get my refund.
Stayed 3 nights in Dec 2023
Response from Drew on Dec 31, 2023
Hello Angelita,We are very disappointed to learn that your experience with us was not what we had hoped for you. We believe in making every stay unforgettable - with exceptional service, pristine rooms, and one-of-a-kind experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. Your experience is important to us, and our hotel management will thoroughly review and assess every aspect of your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay if you’re just looking for a shower and bed. Clean and good quality for the price.
Stayed 1 night in Dec 2023
Response from Drew on Dec 28, 2023
Thank you for sharing your comments with us. We are glad to know that you appreciated our convenient location and reasonable rates and found our guestroom beds and showers comfortable. We wish you safe travels, and we hope to see you again soon.

2/10 Terrible

Racliflyn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was awful. The hotel had an ugly smell to it. No matter what you did it smelled the whole stay.
Stayed 1 night in Dec 2023
Response from Drew on Dec 27, 2023
Hello Racliflyn,We will look into the room in which you stayed immediately. We wish that you could have spoken with our staff regarding the issues, so we could have switched rooms for you. Again we are sorry for not giving you the same level of cleanliness to which we normally deliver to our guests. Please contact us if you need anything else. We very much appreciate the feedback from our guests.

2/10 Terrible

Mazhar

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I follow the Wyndham properties, This was the very worst experience I ever had. the be was not comfortable, leaking water everywhere in the room. can not stay check-in at 1 am and check out at 6 am, breakfast I went to Dennys because I felt it was very unhealthy to eat there.
Stayed 1 night in Dec 2023
Response from Drew on Dec 27, 2023
Hello Mazhar, thank you for staying at our property and it brings us great discomfort to hear your stay with us was not up to your expectations. We have recently replaced all our beds and have replaced the carpets on the ground with wooden floorings. We apologize if your stay with us did not go as expected but how you give us a chance to provide excellent service we are capable of.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Drew on Dec 25, 2023
Thank you for taking the time to review your stay at Microtel Inn Gallup. We are glad to hear your overall stay was pleasant and hope to see you again for another visit soon!

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Drew on Dec 22, 2023
Hello Marion,We truly value customer feedback and I was delighted to hear that we exceeded your expectations. It is always a pleasure to receive positive feedback and we are thrilled to know you returned home with some happy memories of your time with us. We hope to see you again for another exceptional visit.

2/10 Terrible

Cyndy

Stayed 1 night in Dec 2023
Response from Drew on Jan 10, 2024
Hello Cyndy,Your feedback is certainly not reflective of the experiences we strive to create and we hope you can accept our sincerest apologies. The comfort and joy of each of our guests is a top priority for everyone on our team and we regret to learn that we fell short of providing you with a perfect experience. We only get one chance at making a wonderful first impression that reflects our wonderful guest service.

10/10 Excellent

Yantao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Drew on Dec 20, 2023
Hello Yantao,Thank you for your incredible rating about your stay at Microtel Inn Gallup. We are thrilled to have had the opportunity to provide you with an unforgettable experience. As we eagerly anticipate your next visit, please rest assured that we'll go above and beyond to ensure that every moment exceeds your expectations, leaving you with lasting impressions of our hospitality.

10/10 Excellent

Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good 👍.
Stayed 1 night in Dec 2023
Response from Drew on Dec 20, 2023
Hello Vernon,I am thrilled to hear how amazing your experience was and delighted to read your great feedback about our property and services. I imagine that you benefited from all the amenities and our coveted location. It appears that you enjoyed the service provided by of our staff who delights in ensuring that the guest experience is always impeccable. We are very fortunate to have an exceptional team that is committed to providing a seamless experience to each of our guests, so we look forward to sharing your compliments with them. We look forward to welcoming you back again soon!

8/10 Good

Johnie

Stayed 1 night in Dec 2023
Response from Drew on Dec 20, 2023
Hello Johnie,Thank you for your positive rating of your recent stay with us. I am so pleased to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to learn that we have achieved this. We will recognize the efforts of all individuals on our team who helped create a seamless and enjoyable experience for you. We eagerly look forward to the chance of welcoming you back on many future visits.

8/10 Good

Joejo

Stayed 1 night in Dec 2023
Response from Drew on Dec 20, 2023
Hello Joejo,Thank you for providing feedback following your stay with us. We value your rating, and it will assist us in further enhancing our high levels of service. Our goal is to offer an inviting, comfortable, and personalized atmosphere, and we will utilize your feedback to improve our services for all our guests. Nevertheless, we're glad to know that you enjoyed the rest of your stay! Thank you for choosing us, and we hope you will consider us again for another exceptional visit.

10/10 Excellent

Linda, Corona

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the bathroom was big since I have two cats. It made it easy to wash them, feed them, and a place for their litter box. The bed was comfortable and the desk was perfect so I could do some work. The microwave and refrigerator worked. I loved the sitting area under the window. I ate dinner and looked at the snow outside my window. Staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Drew on Dec 16, 2023
Hello Linda,Thank you for choosing Microtel INN for your recent stay in GALLUP. We are thrilled to hear that you liked our hotel and enjoyed the fantastic service provided by our front desk and service crew. It is great to know that you found our rooms to be spacious and very clean, ensuring a comfortable stay for you and both your cats.We value your input as we continuously seek ways to enhance our guest experience. We look forward to your return and aim to exceed your expectations on your next visit.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
This property is closed to the I-40 on the West end of town, which was where I wanted to stay. The room could have used new carpet and drapes, but the bedding was nice and the bed was comfortable. The lady at the front desk was very nice when I checked in, and the lady who was there when I checked out at 5:15 am was nice enough to make an early cup of coffee for me!
Stayed 1 night in Nov 2023
Response from Gabby on Dec 7, 2023
Hello Donna, Thank you for leaving us a review, we appreciate the honesty. We are glad to hear our staff was nice and accommodating. We are in the process of renovating our property and we will keep your feedback in mind. Thank You for choosing Microtel Inn Gallup, NM

10/10 Excellent

Camila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was good, really just what we needed for only a place to sleep. The bed was very comfortable and the staff was very friendly!
Stayed 1 night in Nov 2023
Response from Gabby on Dec 7, 2023
Hello Camila, Thank you for taking the time to leave us a review, we love to hear our guests feedback. We are glad to hear you had a good stay with us. Thank you for choosing Microtel Inn Gallup, NM.

6/10 Okay

Irenee

Liked: Staff & service
Disliked: Cleanliness
Ideal if traveling with pets. Accommodation adequate for your $. Staff friendly & helpful, they were great
Stayed 1 night in Nov 2023
Response from Gabby on Nov 22, 2023
Hello Irenee, We appreciate you taking the time to leave us a review. We are glad to hear that our staff was friendly and helpful. Thank you for also highlighting our pet friendly property, we love meeting all of our guests pets. Thanks again for staying with us at Microtel Inn-Gallup, NM