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Reviews of Vacation Lodge

2.5 out of 5
Vacation Lodge
3450 Parkway, Pigeon Forge, TN

Reviews

8.2

Very Good

Rating 10 - Excellent. 443 out of 1007 reviews" "
Rating 8 - Good. 305 out of 1007 reviews" "
Rating 6 - Okay. 134 out of 1007 reviews" "
Rating 4 - Poor. 79 out of 1007 reviews" "
Rating 2 - Terrible. 46 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that there are plenty of shops close to the hotel and the staff was friendly, great breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was odd you had to pay a quarter for the ice but otherwise everything was great.
Stayed 2 nights in May 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hardwood floor turned my feet black. Tub is slippery,no mat.Shower low pressure shut off twice in 3 days, also turned cold. Teeny weeny soap " bars". Size of a piece of a Hershey bar. Unopenable shampoo packet. One outlet covered w painters tape. Rickety coat rack crookedly hung. Very odd looking. Lots of painting boo boos. Room is an improvement over a previous visit but needs to be finished. Breakfast is convenient . Location is great altho frequent loud vehicles can be clearly heard. They did try to spruce it up. But the details are lacking . Kind of old looking. A rusty toilet paper dispenser. Lots more .
Stayed 3 nights in May 2024
Response from Beth on May 9, 2024
Thank you for your feedback. I did send maintenance to review your issues and resolve them.

8/10 Good

Franklin

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 2 nights in May 2024
Response from Beth on May 9, 2024
Thank you

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Beth on May 1, 2024
Thank you!

10/10 Excellent

pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was practical and convient
Stayed 1 night in Apr 2024
Response from Beth on May 1, 2024
Thank you!

10/10 Excellent

Dwayne, Lebanon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional. A great stay. We will definitely stay there on our next trip to the Smokies...
Stayed 1 night in Apr 2024
Response from Beth on May 1, 2024
Thank you and we look forward to your next visit!

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Any request we had was met with a smile and a solution. The room was clean and comfy. A bit dated but functional in every way. We would stay here again for sure.
Stayed 2 nights in Apr 2024
Response from Beth on May 9, 2024
Thank you and we hope to see you again soon

10/10 Excellent

TErri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff! Happy to have a good location!!!!
Stayed 2 nights in Feb 2024
Response from Beth on Apr 26, 2024
Thank you and we look forward to your next visit!

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean we stayed 4 days and each morning they came in removed garbage rach day and brought in new towels each day. Nice having the in room outdoor balcony with hotel provided seating. Small but decent breakfast. An indoor and outdoor pool and fire pit area.
Stayed 4 nights in Apr 2024
Response from Beth on Apr 26, 2024
Thank you!

2/10 Terrible

Larry

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Air condition didn’t work properly I had to get up every hour in the night to reset it. Water pressure was terrible, it was nearly impossible to shower. Staff were nice but would not stay here again. The two things I mentioned are big things for me and it was the worst qualities of this place. Outdoor pool was still closed for winter but I used the indoor pool and spa. The pool chemicals were out of balance and the water felt sticky. The spa was foamy and looked like someone had put soap in it but it was just dirty. I also read other people’s comments about the same issue after I seen it.
Stayed 1 night in Apr 2024

10/10 Excellent

JERRY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but clean.
Stayed 1 night in Apr 2024
Response from Beth on Apr 19, 2024
Thank You!

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is remarkable but unfortunately, it comes at a price because the facility is not kept up and it is very noisy. I asked to be in a room without an adjoining door in the middle and my requests were not even considered even though my reservation was confirmed a month in advanced. The noise and sound traveled through that door. I could hear the folks in the other room snoring, puking, coughing, etc.
Stayed 2 nights in Mar 2024

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Staff, especially Gail, were extremely helpful and pleasant. Our room was clean. No problem with parking. Very convenient to places to eat and some shopping. We will stay there again!
Stayed 2 nights in Apr 2024
Response from Beth on Apr 17, 2024
Thank you for your review

10/10 Excellent

C. Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little bit older but has clean and friendly atmosphere. Very conveniently located. No waffles, but a nice country breakfast including biscuits and gravy and eggs.
Stayed 2 nights in Apr 2024
Response from Beth on Apr 14, 2024
Thank you so much!

10/10 Excellent

Alicia

Stayed 1 night in Apr 2024
Response from Beth on Apr 26, 2024
Thank you!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Beth on Apr 5, 2024
Thank you so much for your feedback!

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In general we just appreciate this motel, Don’t worry about bugs, no dirty linens, comfortable bedding and a great staff.
Stayed 1 night in Apr 2024
Response from Beth on Apr 5, 2024
Thank you so much and we appreciate you staying with us!

4/10 Poor

Jeston

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Beth on Apr 14, 2024
I'm sorry you were not satisfied; anytime you have an issue please let us know and we will be happy to correct it.

8/10 Good

Antonio

Stayed 3 nights in Mar 2024
Response from Beth on Apr 28, 2024
Thank you

10/10 Excellent

Rachel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and indoor pool. Great hot breakfast, a very good deal overall.
Stayed 2 nights in Mar 2024
Response from Beth on Apr 1, 2024
Thank you!

6/10 Okay

steven

Traveled with family and small children
Liked: Cleanliness, staff & service
The pool is great. Even though very young children were in the hot tub and 1 almost drowned and there wew cockroches in our room
Stayed 1 night in Mar 2024
Response from Beth on Apr 5, 2024
Thank you for your feedback. We do have monthly pest control; anytime you have an issue please call us so we can address it immediately.

8/10 Good

jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was the second time to stay at the lodge this year. we were just there in oct. rooms are clean and bathroom is clean and well stocked. It is convenient to most places. It is a little loud at times. Walls are not well insulated. All in all I will stay there again, probably before the year is out.
Stayed 3 nights in Mar 2024
Response from Beth on Apr 1, 2024
Thank you and we look forward to your next visit!

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Was very impressed by the wonderful and accomodating staff. They are true gems!
Stayed 1 night in Mar 2024
Response from Beth on Apr 1, 2024
Thank you so much!

8/10 Good

Tolar

Traveled with partner
Overall the stay was good, for the price and the convenience it was good
Stayed 2 nights in Mar 2024
Response from Beth on Mar 31, 2024
Thank you and Happy Easter

10/10 Excellent

Jennifer

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze. Front desk staff helped with all our questions and showed us exactly where everything was on the property.
Stayed 1 night in Mar 2024
Response from Beth on Mar 29, 2024
Thank you so much and we hope to see you again soon!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Beth on Mar 29, 2024
Thank you!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely great value. The rooms are very clean, breakfast is provided and the staff in the lobby and breakfast area are so helpful and polite. They have a great indoor pool/spa and fire pit to relax at after a fun day of exploring the area.
Stayed 1 night in Mar 2024
Response from Beth on Mar 29, 2024
Thank you!

6/10 Okay

Nancy

Stayed 2 nights in Mar 2024
Response from Beth on Apr 14, 2024
Thank you for your feedback!

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were clean, the property was nice, right in the middle of everything.. only thing i was not crazy about was the shared balcony
Stayed 2 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

2/10 Terrible

JESSICA

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty and heater was hanging off the wall. Fridge stunk so bad we couldn’t even use it. Pull out bed was terrible. Do not recommend at all, horrible!
Stayed 1 night in Mar 2024

10/10 Excellent

celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome. The rooms were very clean and smelled great. Bed was comfortable and room was spacious. Everyone on the staff was nuce and attentive to any meeds or questions. We will definitely be back. Thank you for a great week.
Stayed 3 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Bertha

Traveled with partner
Disliked: Amenities
The have a indoor pool area but to get to it you have to walk pretty far from the room you're in. We had to take 2 elevators and walk down 4 hallways which were all outside so it was very cold walking back to our room from the pool. The room and property grounds were well maintained. The TVs are not smart TVs so can't stream anything on them you're stuck watching whatever happens to be on cable.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 10, 2024
Thank you for your feedback.

8/10 Good

Patrick

Traveled with partner
It was nice. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Beth on Mar 10, 2024
Thank you!

8/10 Good

Angel

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Beth on Mar 6, 2024
Thank you!

10/10 Excellent

Shirley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking area was great . Sitting on the terrace, watching traffic and making plans for the day was wonderful. Breakfast was amazing. Spacious room and staff was friendly. I was very pleased with Vacation Lodge.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 4, 2024
Thank you so much for the wonderful feedback!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here loved it . My daughter loved the pool & the breakfast was really good,Has fire pit too u can enjoy ! We are definitely going back, everyone was really friendly also.
Stayed 2 nights in Mar 2024
Response from Beth on Mar 4, 2024
Thank you for your kind review!

6/10 Okay

Jake

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
cheap stay and motel vibes.
Stayed 1 night in Feb 2024
Response from Beth on Mar 4, 2024
Thank you for your feedback. We are constantly updating and we hope you give us another try.

10/10 Excellent

Crystal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved it all.i definitely will be back
Stayed 2 nights in Feb 2024
Response from Beth on Feb 26, 2024
Thank you so much and we look forward to your next visit!

6/10 Okay

Michael

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Failed to clean the room after a second night. Pool area was nice but had to walk outside to get to the pool. Also no towels were located in the pool. Had to walk back to front desk to get towels and return them to front desk. This was very inconvenient as the front desk is quite a walk from the pool.
Stayed 3 nights in Feb 2024
Response from Beth on Feb 25, 2024
Thank you for your feedback and I will address the housekeeping issues.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
We ALWAYS enjoy staying with Vacation Lodge. The older building and the new building. The breakfast is AWESOME! The same lady has been cooking the breakfast and preparing it for 17 years now.
Stayed 1 night in Feb 2024
Response from Beth on Feb 25, 2024
Thank you!

10/10 Excellent

Ashley

Stayed 2 nights in Feb 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business.

4/10 Poor

Doretta

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
First of all, we have stayed here before and never had any problems. We waited until just after 4 to check in, as check-in time was 4:00pm. When we got to our room: #1 it was a handicap room. We did not request a handicap room. #2 there was no balcony. My itinerary clearly stated: Standard room, 2 queen beds, balcony. #3, the room looked clean, however it also looked like a converted storage area. There were no chairs except a recliner with a stain in the seat that looked like it had been wet in. There were tiny bugs in the bathroom. No, I did not complain due to the fact that my Hubby is a "keep the peace" soul. This was his spur of the moment Birthday trip. When I reserved our room, there were still plenty of rooms left, according to the website. I feel like as an older couple we were maybe taken advantage of. Hubby or no Hubby I do not plan on staying there again..
Stayed 1 night in Feb 2024
Response from Beth on Feb 12, 2024
Anytime you have an issue please call us and we will be happy to correct the problem.

6/10 Okay

William

Traveled with family
Liked: Staff & service
Vacation Lodge
The hotel check in persons were great and friendly! Our room was a little worn and needed a fresh cleaning. The bathroom door was dirty with water spots, tooth paste splatter and large white blotches (we didn't know what it was). There door jams and molding was dirty. The panels (the white ones) that surround the room were dirty. The floors were cleaned with pine sol that overtook the room and needed to be aired out to stay in the room. The beds were comfy and clean. The furniture was outdated and needed a good wood cleaner. Our phone did not work in our room and the hot water was constantly going in and out during the shower. The hot tub had way to much chlorine and you could see it when the jets were turned on. The foam would be two inches thick in the hot tub. You could also feel the granules from the chlorine on the bottom of the hot tub. The staff was nice especially the cleaning guys. They would always say hello and want to help you. The lady that served breakfast seemed like we were bothering her. She seemed annoyed at our presence in the morning. Overall this is an older hotel that is cheap. They appreciate their guests (some of them) but need major rennovations to keep up with other hotels.
Stayed 2 nights in Feb 2024
Response from Annette on Mar 23, 2024
Thank you for your review. We appreciate your business. We apologize for any inconvenience you may have experienced during your stay.

10/10 Excellent

rebecca

Stayed 1 night in Feb 2024
Response from Beth on Feb 25, 2024
Thank you!

6/10 Okay

David

Traveled with family and small children
Our shower was not usable. There was only two options, scalding hot and freezing cold. Comforter on bed was torn and stained. Phone in room did not work.
Stayed 2 nights in Feb 2024
Response from Beth on Feb 25, 2024
I am sorry for any issues. Please contact us in the future and we will make sure it is taken care of during your stay.

10/10 Excellent

Danny

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and great staff,clean indoor pool
Stayed 1 night in Feb 2024
Response from Beth on Feb 12, 2024
Thank you so much!

6/10 Okay

Pam

Liked: Staff & service
Response from Beth on Feb 12, 2024
thank you for your feedback

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Beth on Feb 12, 2024
Thank you and we look forward to your next visit