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Booked several days to attend a funeral, had a family disaster and requested a partial refund or some sort of good will gesture. I appreciate the deal we booked was non refundable but under the sad circumstances of my mother being hospitalised I did expect some gesture, but no. You'd think then that having paid for the night before we arrived, we wouldn't be told that check in wasn't till 2pm. Otherwise it was ok. When we next visit family we won't be staying there so it was very short sighted to choose not to help us.
Great place to stay, everyone was very professional and polite. Would defo stay again in the near future.
Thank you to everyone at the hotel. You made my trip better than expected.
Robert
2/10 Terrible
Giuliano
Dec 13, 2022
Giuliano
Stayed 3 nights in Dec 2022
6/10 Okay
Margot, North Sydney
Aug 5, 2022
Liked: Staff & service
Did sleep for one night as either next door or above me either with me me up in the middle of the night or I couldn't get to sleep as things were dropped. Promises made as an iron, opening my safe to no avail except for the day before I left. Was charged for 2 persons even though I was there alone. Public transport was there and ok, but it is far away from everything and you really need a car.
Dear AM,
Thank you for staying at Bastion Hotel Geleen.
We appreciate you sharing your positive experience!
We hope to welcome you again at Bastion Hotel when you visit your familiy again, or another occassion.
Kind regards,
Guest Support Bastion Hotels
Was in Geleen working and stayed here for two nights. The staff were so friendly and accommodating. Also the best breakfast I’ve ever had at a hotel.
John
Stayed 1 night in Jul 2019
Response from karo on Jul 8, 2019
Dear John,
Thank you for posting a review of your stay at Bastion Hotel Geleen.
We are looking forward to welcome you again at Bastion Hotel Geleen.
Kind regards,
KS^Guest Support Bastion Hotels
Great location near hockey arena, downtown, train station
Competent, friendly, accommodating, staff
Great restaurant:
The best breakfast I’ve had in Europe
The biggest schnitzel I’ve ever had anywhere: ‘ we don’t want you go away hungry’
Walter
Stayed 4 nights in May 2019
8/10 Good
Verified traveler
May 6, 2019
Liked: Cleanliness, staff & service
Average with great service
It was an average night. The room was good. The hotel was clean. It was what you expect from a hotel, but the staff was extremely welcoming and helpful. I reccomend getting the breakfast included.
Comfortable and easy hotel that covered all the requirements of our stay.
Verified traveler
Stayed 3 nights in Aug 2018
6/10 Okay
Elizabeth
Jul 26, 2018
Liked: Cleanliness, staff & service
Staff friendly and helpful.
Probably great for business stay. Rooms in need of an update. Only stayed in Geleen because most hotels fully booked due to major event in Maastricht where had wanted to stay.
The hotel was old and tired. There was no hair dryers since they were all stolen. Hotel staff was nice enough to bring their personal hair dryer in from home. Would not recommend.