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Reviews of Hotel Glenwood Springs

2.5 out of 5
Hotel Glenwood Springs
52000 Two Rivers Plaza Rd, Glenwood Springs, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 529 out of 1003 reviews" "
Rating 8 - Good. 258 out of 1003 reviews" "
Rating 6 - Okay. 121 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 36 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sharyl, Platteville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could use some TLC in places but it’s comfortable and quiet which is key. Looks like a great place for young children to stay. The pool area looks tailored to families. Close to activities.
Stayed 1 night in May 2024

10/10 Excellent

Ashley, Craig

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family enjoys the pool area. The staff is always nice. The beds are nice, big and comfortable. They have a little arcade that has a couple of old school games. They have a little continental breakfast with some tasty pastries, cereal and fruit. We enjoy going here!
Stayed 1 night in May 2024

6/10 Okay

Raquel

Liked: Cleanliness, staff & service
The bed was hard.
Stayed 1 night in May 2024

10/10 Excellent

Sandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel to enjoy with family and kids, pool has amazing hot water
Stayed 1 night in Apr 2024

8/10 Good

Maureen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun pool for the kids, mine had a blast. Rooms are comfortable and clean. Lobby has a nice feel. We are going to the caverns and will be able to take the gondola up right outside the hotel. It has been a good stay so far.
Stayed 1 night in Apr 2024

2/10 Terrible

Hajir

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JENNIFER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel!
Stayed 3 nights in Apr 2024

10/10 Excellent

Mariela, Beaverton

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Customer service are very nice please. My son was sick and they bring me some of Taylenol for free
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the “water park” and it didn’t disappoint. The breakfast was great and the bed comfy! I have stage 4 cancer and an emotional support dog and no hassle as it is a pet friendly hotel. Will be staying again!
Stayed 1 night in Apr 2024

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Antonino

Stayed 1 night in Apr 2024

8/10 Good

Joo Hyun

Stayed 1 night in Apr 2024

10/10 Excellent

Alexandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our time here!!
Stayed 2 nights in Apr 2024

8/10 Good

Inaki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for a family
Stayed 1 night in Apr 2024

4/10 Poor

jacob

Stayed 1 night in Mar 2024

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Roxana

Stayed 1 night in Mar 2024

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool
Stayed 1 night in Mar 2024

6/10 Okay

Michael

Our overall experience was fine, but it took over twenty minutes to get checked in which was a bit frustrating. The property is going through a renovation, and that's fine, but I wish we would have been able to get into our room more quickly
Stayed 2 nights in Mar 2024

10/10 Excellent

Anisha

Stayed 2 nights in Mar 2024

6/10 Okay

ashley

Liked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Ravi Kiran

Traveled with family
Liked: Cleanliness, staff & service, amenities
There was construction happening at the property and the lift was not working. Though staff offered to help but they are the receptionist girls and I felt sorry for them to carry such huge luggage’s 3 floors up. So we had to carry our own. The pool was great and kids enjoyed it. The property is right next to the cavern park, so it’s a plus. Breakfast is very ordinary, there were no bread loafs and egg options offered.

10/10 Excellent

Esteban

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family stay
Stayed 1 night in Mar 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is under construction. Other than that it's a good hotel. Almost walking distance to iron mountain hot springs.
Stayed 1 night in Mar 2024

4/10 Poor

Kenneth

Disliked: Amenities
under construction, breakfast was poor.: pastries, sugar, carbs. We were stuck at motel because hotel had no transportation, no uber, or no taxi.
Stayed 1 night in Mar 2024

4/10 Poor

Darlene

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Unfortunately, the property is under construction & the elevator was broken. I dragged up my belongings (& my granddaughter's ) 3 flights with bad knees. This information should be shared before booking. The only good part of my stay was that my granddaughter loved the swimming pool. pool.dragg m
Stayed 1 night in Mar 2024

4/10 Poor

Kathryn

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Miguel

Liked: Cleanliness, staff & service
Felt pretty expensive for what it was convenient place yes but not the greatest hotel pool wasn’t worth it
Stayed 2 nights in Mar 2024

6/10 Okay

Loralee

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed there a few years ago and it had more options for beakfast, rooms were nicer etc. It seems a bit rundown down. The pool was the best part of the whole experience.
Stayed 2 nights in Mar 2024

2/10 Terrible

Tiffani

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super unfriendly, elevator was broken, no assistance offered, staircase and hallways has exposed staples with no caution or warning, carpets were filthy, only positive was the indoor pool. Breakfast was all processed sugar foods except bananas
Stayed 1 night in Mar 2024
Response from Mia Higareda on Mar 12, 2024
Hello Tiffani,We're genuinely sorry to hear about your issues, your feedback is crucial for us as we strive to improve our guest experience, and we will promptly address these concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Thank you,Mia HigaredaAssistant General Manager

8/10 Good

Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Waterpark style pool area inside hotel was so much fun for kids. Convenient location for our stay.
Stayed 2 nights in Mar 2024

8/10 Good

Makayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Christopher

Stayed 1 night in Mar 2024

10/10 Excellent

Jeanette

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a mix up with room since I had a dog, but the manager took care of it promptly!
Stayed 2 nights in Mar 2024

6/10 Okay

Citlalli

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Liliana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place
Stayed 1 night in Feb 2024

8/10 Good

Melissa

Traveled with family
Liked: Staff & service, amenities
The pool and arcade are truly the best features of this property. The elevator wasn't working which was a bummer and the breakfast was a bit lacking when we got down to it. Hallways could use a good vacuum but, our room was clean and staff always very friendly.
Stayed 2 nights in Feb 2024

2/10 Terrible

miranda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Hotel Glenwood Springs many times and have always enjoyed it. On this most recent trip, we learned that the facility will receive an overhaul this year. While the hotel is already an excellent value, a facelift to the rooms will do wonders. I especially have had issues with the mattresses and look forward to an improvement there. Overall, though, with its pool and jacuzzi, in-room hot tubs (in certain King rooms), it’s proximity to the adventure park and downtown, and its ease off the highway, I highly recommend this property!!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we were very pleased with our 2-night stay. It’s definitely a great place for families with kids. The pool was warm & we had a blast going down the slide. Hot tub temp was nice & hot. And it’s pretty big so it did not feel crowded. And we actually really had fun in the game room….we played a few games of pool, air hockey, 4-person pac-man, 2-person pong, motorcycle racing. Vending machines were stocked & had variety - a nice option at night. Breakfast didn’t have any hot items (no eggs, bacon/sausage, waffles). But there plenty of was bagels & cream cheese, cereal, milk, juices, coffee, tea, hot cocoa, apples, bananas & yogurt. Room was clean, had nice toiletries, and we were able to check in an hour early. We felt that the hotel was definitely worth the price and was more affordable than most of the hotels nearby. And the pet fee to have our dog stay with us was less than anywhere else that we checked. Definitely recommend if you’re looking for a clean, affordable place to stay with a great location & has fun, family-friendly amenities!
Stayed 2 nights in Feb 2024

6/10 Okay

SEYOON

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was working. Elevator, 1/2 lights in room, hot tub, ice machines (all), no do not disturb signs. Hotel staff was horrible at help or direction. I would not recommend this place at any price
Stayed 2 nights in Feb 2024
Response from Mia Higareda on Feb 20, 2024
Thank you for taking time to share your review. We are disappointed to hear that your stay did not meet your expectations. Your feedback is very important to us, and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again sometime in the future so we can provide you with a much better experience.Mia HigaredaAssistant General Manager

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our absolute favorite place to stay in Glenwood. Great location, staff is always super nice and obviously the pool is amazing.
Stayed 1 night in Feb 2024

6/10 Okay

Kathy

Traveled with family
Disliked: Amenities, property conditions & facilities
no
Stayed 1 night in Feb 2024

4/10 Poor

Brandy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately the room was pretty dirty. The light fixtures were dusty and there was smudges on the wall (unsure what) but noticeable and should have been removed while cleaning. The room had a pretty bad odor and would not cool down. I had to go to the lobby around 11pm to ask for a fan as the room was too hot to sleep. They did provide me with a floor fan but didn’t acknowledge the issue. The staff was friendly but it’s not a hotel we’ll chose again.
Stayed 1 night in Dec 2023
Response from Mia Higareda on Feb 20, 2024
Thank you for taking time to share your review. We are disappointed to hear that your stay did not meet your expectations. Your feedback is very important to us, and be assured that your concerns have been addressed. Please accept our apologies and we hope you will consider visiting us again sometime in the future so we can provide you with a much better experience.Mia HigaredaAssistant General Manager

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service
One night stop over while on the road between destinations. Staff was friendly and check-in was smooth. Easy access from the highway and right on the greenway so had a nice place to run in the morning. Breakfast was pretty basic and some of the furnishings are worn but clean. It suited our needs.
Stayed 1 night in Feb 2024

6/10 Okay

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kaylie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Kip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here often and it is always a good experience. The only issue this time, which we did not experience before, was that the mattress was subpar unlike our other stays. Otherwise this is really an excellent property.
Stayed 1 night in Feb 2024

2/10 Terrible

Maksym

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay at Hotel Glenwood Springs
Don't stay in this hotel. Very dirty. After delayed check-in, my kid and pet found "amazing gifts" from previous guests like old pacifier, nails, dog's food leftovers. Looks like room was not cleaned for weeks. Reported this to staff on duty, and person on reception provided another room but still with sticky, dirty floor and told me that hotel will provide full refund on my booking. I never got refund. Tried to contact hotel manager Mia but she never replied on my emails or return a call.
Stayed 1 night in Jan 2024