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Reviews of Mas des Romarins, The Originals Relais (Relais du Silence)

3 out of 5
Mas des Romarins, The Originals Relais (Relais du Silence)
Route de Senanque, Gordes, Vaucluse

Reviews

8.2

Very Good

Rating 10 - Excellent. 63 out of 137 reviews" "
Rating 8 - Good. 45 out of 137 reviews" "
Rating 6 - Okay. 15 out of 137 reviews" "
Rating 4 - Poor. 5 out of 137 reviews" "
Rating 2 - Terrible. 9 out of 137 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
This was a beautiful place that matched its surroundings wonderfully. Could not get a better view from the outside patio of the hotel. It was clean and comfortable. I would stay again if I was in the area.
Stayed 1 night in Apr 2024

10/10 Excellent

Tien Li, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Most wonderful tranquil location overlooking the town for breakfast
Stayed 1 night in Apr 2024

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated with a spectacular view of Gordes. Excellent breakfast. Kind and attentive staff.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rodrigo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best location in Gordes! A short walk from town. Very friendly staff.
Stayed 5 nights in Sep 2023

10/10 Excellent

INES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice “endroit Provençal”, magnificent views, cosy ambiance, very, very kind and friendly staff: Samantha, Christophe, Jeremiah. I would return!
Stayed 1 night in Oct 2023

10/10 Excellent

Ross, Mountain View

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, clean hotel with friendly (and English-speaking) staff. The WiFi Internet was fast and reliable. But please, *instant coffee* in the room?? I expect better from France.
Stayed 1 night in Sep 2023

10/10 Excellent

T

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing spot to stay. The staff member in the morning made our stay that much better. I cannot remember his name but he was amazing! So close to town and incredible views for breakfast. The bed was a highlight after a few bad hotel stays on our trip!
Stayed 1 night in Sep 2023

10/10 Excellent

Tej

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing welcome, stay, service, advice and warmth by Christophe. Five stars.
Stayed 1 night in Jul 2023

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the perfect place, like a fairy tale. Staff were friendly and helpful and we loved it.
Stayed 1 night in May 2023

10/10 Excellent

Gina

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, friendly, and accommodating. I would stay there again. We had a restful and fantastic time at the medieval Gordes.
Stayed 1 night in May 2023
Response from Aurélie on May 10, 2023
Bonjour Toute l'équipe du Mas des Romarins vous remercie pour votre message. Nous nous réjouissons de savoir que vous avez apprécié votre séjour. Nous espérons vous revoir trés bientôt .Bonne journée

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet. Staff is excellent! Short walk to center of Gordes.
Stayed 4 nights in Sep 2022

8/10 Good

Serdar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and attentive but there is limited taxi service and nonexistent after-hour food and hospital options.
Stayed 3 nights in Jun 2022
Response from Alexandre, Manager on Jul 26, 2022
Hi, We would like to thank you for the very positive feedback following your stay in our hotel. We look forward to sharing your positive feedback with our team. Regarding for taxi service, we have done our maximum to satisfy your asking at 3.30 AM for a taxi but in our region it is difficult to find at this time. For food option, we are open non stop from 11am to 10.30pm. We wish you a great day!

2/10 Terrible

Jerzy

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Christophe couldn’t have been more helpful and kind. The entire staff were so proactive. The property is so charming! The best views of Gordes, just a 2 min walk into town…. The pool and patio were fabulous…
Stayed 2 nights in Jul 2021

4/10 Poor

Brad, Paris

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We received a warm welcome by the manager Alexandre but the rest of the stay was not as nice- notably, the woman in charge of breakfast service, Valerie, was rude. For example, I told her I had a nut allergy and could not eat part of my 15 euro breakfast and she told me “then just leave it” instead of offering to replace it or even take it off the table. She also acted like every request (carafe d’eau, requesting tea instead of coffee) was an inconvenience to her. In addition, the hotel stated upon arrival that masks were obligatory for everyone inside and the younger girl (also rude) who was working during breakfast service was not wearing one. The pool is nice but the sun loungers are in disrepair and extremely uncomfortable. The rooms are small but clean.
Stayed 1 night in Jul 2020

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020
Response from Alexandre on Jul 7, 2020
Nous vous remercions pour cette note qui nous emplit de bonheur.

10/10 Excellent

Verified traveler

Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Very helpful staff. Comfortable rooms.
Stayed 1 night in Sep 2019

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a room with a city view, and you could only see a part of the city by leaning dangerously outside a tiny window partially blocked by vegetation... so basically NO CITY VIEW!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location! Skip breakfast.
Can’t beat the location with a beautiful view of Gordes. Room small but charming and spacious bathroom. The only real complaint is with the breakfast. Not really well stocked, and cold eggs.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, unbelievable, beautiful, relaxing. Modern but historical. Economical for what you receive. Dining there is not to be missed! We will return!!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room we booked is listed as having Air Conditioning. The Hotel disables the Air Con (Cooling Unit) at their choice. We stayed in warm autum days and was unable to turn the cooling on. Only the heating. It is deceitful by the landlord to secretly disable the cooling but advertise that AC in each room. Many of the rooms have NO windows, we were told to leave the door open if we need fresh air!! Great security. So NO window and NO AC, not what you expect at a “high end” priced hotel.
Stayed 1 night in Mar 2019

6/10 Okay

Hanmee

Liked: Cleanliness
Disliked: Staff & service
The location was convenient for visiting other towns, and the room was clean and well-kept. However, the receptionist was standoffish to us when we checked in and did not make us feel welcome.
Stayed 1 night in Jan 2019

10/10 Excellent

R.W., Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel within walking distance of the village. Beautiful area; highly recommended
Stayed 1 night in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding in Gordes
Enjoyed our stay there, have no problems with them, lovely area Staff speak English. We were stayed for 3 night, and went to a family wedding Would stay there again, would go back
Stayed 3 nights in Sep 2018

10/10 Excellent

Julian, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property to stay at. Lovely rooms and walking distance to the town. Surrounding area is beautiful.
Stayed 2 nights in Sep 2018

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel - very poor service, disappointing food
The hotel itself was very nice, but the staff was surprisingly rude and unaccomodating. For instance, they would not even give us an extra plate upon request at dinner or refill the coffee at breakfast. The biggest problem, though, was that they were simply rude and made us feel extremely uncomfortable and unwelcome. We expected much nicer hospitality for the price.
Stayed 3 nights in Jul 2018
Response from Auriane Réceptionniste on Aug 15, 2018
Good Morning, We took into account your comment and do our best to improve our service. Best Regards, Le Mas des Romarins

8/10 Good

TALYA, Londra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position of the hotel , view and food was excellent, but the room was too small ( all rooms are different ) . otherwise definitely worth staying.
Stayed 1 night in Jun 2018
Response from Auriane Réceptionniste on Aug 15, 2018
Dear Talya, Thank you for your nice comment. We are glad you enjoyed your stay in our hotel. Hoping to welcome you back, Le Mas des Romarins

8/10 Good

Dennis, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing hotel with a welcoming staff. The restaurant is excellent. The view of medieval Gordes is spectacular.
Stayed 2 nights in Jun 2018
Response from Auriane Réceptionniste on Aug 15, 2018
Dear Dennis, Thank you for your nice message. We are glad you enjoyed your stay in our hotel. Hoping to welcome you back, Le Mas des Romarins

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location & friendly staff
Wonderful place to stay & within walking distance to the quaint village of Gordes. Would definitely recommend & stay here again when we are in the area

10/10 Excellent

Jeff, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Excellent view to Gordes village
Hotel staff is friendly. The room is clean. The bathroom is newly remodeled. View from hotel courtyard to Gordes village is excellent.
Stayed 1 night in Sep 2017

10/10 Excellent

Madelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location.
Beautiful spot. The terrace was lovely. The room didn't have s view. Basic and clean. Nice modern bathroom.
Stayed 1 night in Sep 2017

10/10 Excellent

Vishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escapism
I would not say no to staying longer in Gordes, the quaint village, stunning scenery and kind people draw you in. Le Mas des Romarins is a hotel with warmth, minimal decor, and not many rooms therefore making it unique and charming. The cleanliness, big comfortable bed and hospitality of the staff was impressive. In addition, the restaurant had superb, savoury cuisine, with excellent service. The only two suggestions would make to the owner is to entertain the idea of providing navette service for his clients upon arriving to the village. I have stayed in many hotels, and never have been charged for milk to put in my coffee or tea. If you are providing tea/coffee in the hotel room for free then you should not be charging your clients for milk to be added. Not all people drink their caffeine black. What next, charge us for sugar?
Stayed 4 nights in Jun 2017

2/10 Terrible

Aleta, Monterey, ca

Disliked: Staff & service, property conditions & facilities
One of the worst experiences I have had!
The room I booked on hotels.com was nothing like what I received upon check in. The description promised 219 sq feet, blackout curtains, Sleep Comfort beds, a bath...none of these were true. In addition, the grounds were cluttered with things, cushions on the patio for the room were dirty and wet, plants wrapped in cloth. Etc. while the front desk girls were very sweet, the manager couldn't have cared less and did nothing to resolve these issues. He wanted to charge us an additional 50 euros for a room with a bath. Made numerous calls to,hotels,com at $1.00 per minute who did not resolve the issue either. They finally offered to relocate us to a hotel 5 miles away at 9 pm, in the dark. Not happy at all with this property or with hotels.com. FYI. We travel frequently and are not high maintenance customers!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
perfect location, nice well decorated but small room. Our room didn't have a window, but a french door looking over the main walkway, forcing to chose between light and privacy. The glass half-separation meant to protect the water from splashing when showering is inefficient, and we ended up flooded after each shower; that was aggravated on the first night when no foot towel was provided.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horribl nightmare, will never go back again
I reserved the hotel for a stay with my girlfriend in June. We called the hotel at 7pm to inform them we would be checking-in late and he told us he would leave us with the keys in the safety box outside the reception area. We could not open the safety box in accordance with his instructions and he had to come back to pass us the keys. On the next day the hotel manager charged us Eur 35 for late check-in. Such charges have never been mentioned in the reservation confirmation. And the manager charged the fee secretly without our authorization or signature ( we just realized when we asked for a receipt. We would strongly recommend hotel.com to delist this property or not to allow the hotels to charge additional fees without guests' authorization. We are extremely unhappy with the above experience and we would not recommend anyone to go there. We are still waiting hotel.com to handle the refund for us.

10/10 Excellent

Dr. Jason James, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piece of heaven
Had a wonderful and magical night there. Dinner was highlight of the entire time in France. Was absolutely flavorful, great presentation, with wonderful and personal service. Most beautiful view and very helpful and nice staff. Breakfast was only thing that left to be desired, as got downstairs at around 8, and there were already slim pickings and took while to be restocked. But overall, I would have loved to stay for longer!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Amazing location, fantastic views... but really??!
Could they not come up with some better decor for their rooms??? It is quirky, but it doesn't work at all. It's like a little girl has decided to decorate a real life dolls house, sticking on the wall whatever she could find. Our room was covered with large coloured plastic buttons! Also, given the small size of the rooms, why put an extra-large desk in the middle? Not the best place to get rest: Not only had I, the whole night, the largest pair of scissors I have seen in my life, hanging above my head, like the Sword of Damocles, but also, the rhythmical squeaking noise coming from next door’s bed echoing in the silent night, the bounciness of our bed, the led lights of the wi-fi reflecting on the wall. The night felt terribly long… The buffet breakfast is good, varied. Gordes is 5mn walks away. Wi-fi is outdated and doesn’t work when too many people are connected in the same time. There is no 24h reception desk. You are left with the door key if you want to go out after dark. Good news, they are building a new hotel in Gordes!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Great location, better views
Travelling through the area. Location could not be better. Rooms extremely small, no frills. Attitude problems from front desk. Housekeeping attentive. Breakfast good quality but limited selection.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
nice view
the plus points are.... nice view and location the negative ones are... 1) room heater isn't working... it's really chilly at night. 2) the wifi kicked us out after 3 hours connection. Though we're told it's unlimited usage. 3) an expensive breakfast... supposed to be "eat as much as you can", turnout to be "eat whatever they have". Choices and quantity are very limited.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the location beautiful views Rooms were small but comfortable . The staff was friendly and helpful.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views from the pool & dining areas, overall a beautiful hotel in an amazing town. Very expensive considering you get bunk beds in a room booked for three adults but the bathroom was amazing & breakfast was fairly decent value.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous views...Fabulous food
Gordes is pretty, it's worth visiting, it's conveniently located...it's almost overrun by tourists, and it's HYPER-EXPENSIVE. I used to live in Italy, in the countryside north of Rome, and felt only déjà-vu on my arrival in Gordes...as in "already been there, done that, over it". However, Gordes just happens to be in the Luberon district of Provence, in France (and yes, Lorelei, France is in Europe! ;-). That means paté instead of pasta, lavender galore instead of horse flies, fine local wine instead of peasanty, knock-you-on-the-floor Italian table wine. The views from Le Mas des Romarins are superlative...you have the medieval village on the hill directly opposite (a 10 minute walk away from hotel along scenic road)...affording a magnificent sight in morning at breakfast (indoors or in the garden), in the afternoon (from the nice pool), or in the evening at sunset (while dining on truly outstanding gourmet food in the hotel). Imagine parts of Puglia, northern Lazio, Umbria, and parts of Tuscany...but better organized. The owner-operators, Alexandre and Laetitia, are nice, relaxed, helpful, patient, perfectly bilingual in French and English (fortunately for the many American, English, German, and Japanese guests present during my stay), and indefatigable. They -- and what seemed every other establishment in the Gordes area -- are overwhelmed by the hard work imposed by summer crowds. Some of the restaurants in the village are very good, others less so. Follow your intuition!

8/10 Good

Myrna, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Views
The room we stayed in is smaller compared to other places.Have great views though and breakfast was good even though we had to pay.. I will recommend it highly to anybody who is planning to visit the Gordes area in France, which I heard is also favored by well known people and celebrities.

8/10 Good

Geoff, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel close to town
the view from the restaurant patio was breathtaking and the hotel is a close walk to the town and access to a few walks....

8/10 Good

Cheryl, New York

Liked: Cleanliness
Great location with glitches
This hotel overlooks the city of Gordes. The view is spectacular from the patio. We were disappointed with the first room that we had: Feerie Enfantine. The decor was bizarre: MIckey Mouse, etc. There was no hair dryer and the TV did not work. When we tried to contact someone the first night, there was no one on-site and we were unable to call from our room. The manager did change our room the next day without an additional charge. We did not get fresh towels each day, but otherwise we enjoyed our stay. There was a problem with our internet access; the manager did try to help, but we were unable to connect. I was able to connect in the all the other hotels. The restaurant was terrific for both breakfast and dinner. Once the glitches were resolved, we enjoyed the balance of our stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Provencal Mas.
Beautiful picture postcard views over to Gordes, with easy walk to the village. Characterful rooms and public areas.