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You can tell this comfort in is uncared for. The front desk staff is older lady’s who can’t remember anything after they said it 5 minutes before, and don’t care to actually be there or help anyone. The only amenity that is real is that they do a basic continental breakfast, their 1 elevator and ice machine. The pool and gym say mechanical issues. Even the vending machines don’t work, but you won’t know that till you try to use them. They do allow dogs, but walking them was a constant concern that you’d be attacked outside. Empty alcohol bottles litter the grounds, saw a few needle caps and areas where you can see homeless had stayed. Wouldn’t say I’d look at staying again. Just a shell of a hotel.
Very good overall. Staff was friendly, hotel was clean. Minor issues, eyes nights we had to get the key card reset, had to wait in line and the clerk was confused. One of them bad mouthed a manager that she was supposed to change the battery in the lock. I wanted to speak to up tell her that she had but didn’t. The hot water in the dining room wasn’t hot, had to microwave it and there was never water in the dining room dispenser. Over all food stay though.
The staff was friendly and very helpful. Room was clean and comfortable. A little tricky on getting to the hotel and there was not a lot of parking but very worth the little inconveniences. Lots of dinning options in the area. I would stay there again.
The property is outdated and it has some mechanical issues. However, the staff was very nice and treated guests with respect. Very easy to get on/off the interstate with little road noise. Definitely a good one night stop on a trip.
Our stay was very clean, workers were very nice and breakfast was delicious! 10/10 recommend.
Trinzy
Stayed 1 night in Jan 2024
6/10 Okay
Moses
Jan 12, 2024
Liked: Staff & service
It’s an average hotel. They did tell us that we had to give them a 10 rating to get the wifi password. That felt icky to me. The pool is closed because of issues as well as the gym. Overall it was an average experience.
Moses
Stayed 1 night in Jan 2024
8/10 Good
Verified traveler
Traveled with family
Jan 6, 2024
Liked: Cleanliness, staff & service, room comfort
Good stay.
Our stay at the Comfort Inn in Grain Valley was fine. The room was clean. It was quiet which is a major consideration. Our door lock didn't work well and the stool was leaking. The elevator smelled of smoke everytime we went in or out. All in all we were comfortable.
When I look at the bedding to check to make sure it was clean I noticed the mattress pad was on upside down and the mattress was filthy with stains on it. The bedding was clean though. The front desk staff was gone when we arrived so house keeping had to tell us to wait or come back. No eggs, sausage at breakfast because someone called in sick and no one could do it. The front desk person left again that morning to go pick up someone and again housekeeping had to watch the front desk. Would not stay here ever again.
Friendly staff and convenient location, just off the interstate but not too noisy. Fitness center was out of order but overall a nice hotel and a value for the room rate
Front service person was friendly, knowledgeable and checked us in super quickly.
I see the pool is out of order. Unfortunate, we tend to find most hotels such as this one that the pools are either out of order or alway under construction.
Brandon
Stayed 1 night in Aug 2023
4/10 Poor
Verified traveler
Traveled with family
Aug 21, 2023
Liked: Room comfort
Disliked: Staff & service
Room smelled. And once again no new towels or trash emptied because they didn’t have enough housekeeping staff.
I was on the fence when reserving this hotel, Very nice hotel staff, great breakfast. Rooms were a little humid, but this is probably from weather and indoor pool.
I was pleasantly surprised and good value.