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Reviews of Hotel Laghetto Pedras Altas

3.5 out of 5
Hotel Laghetto Pedras Altas
Rua Coronel João Correa, 287, Gramado, RS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 201 out of 337 reviews" "
Rating 8 - Good. 97 out of 337 reviews" "
Rating 6 - Okay. 30 out of 337 reviews" "
Rating 4 - Poor. 5 out of 337 reviews" "
Rating 2 - Terrible. 4 out of 337 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, good apartment and awesome breakfast. In the heart of downtown. Great!

10/10 Excellent

Daniel, Carthage, IL

Liked: Staff & service, amenities, property conditions & facilities
I liked the location in Gramado, ease of access to the city, but yet easy to drive and park at hotel.
Stayed 2 nights in Dec 2020

8/10 Good

Curitib/PR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serviços de restaurante e recepção impecáveis! Nada mais a declarar!
Stayed 4 nights in Nov 2020
Response from Laghetto Hotéis on Dec 7, 2020
Olá! Muito obrigado por sua avaliação e por contribuir com nossa evolução. Fazemos tudo com muito carinho para que você sinta-se acolhida e tenha uma experiência única na Laghetto Hotéis. Aguardamos uma nova visita! Abraço,

8/10 Good

Kirk, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to center of town. Fairly modern hotel. Good breakfast.
Stayed 2 nights in Sep 2020
Response from Laghetto Hotéis on Nov 20, 2020
Olá Kirk! Muito obrigada pela sua avaliação e hospedagem conosco. O seu feedback é a ferramenta mais importante para qualificar e manter nossos serviços. Será um prazer lhe receber novamente! Abraço,

10/10 Excellent

Kirk, Tilney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost new hotel located close to the main shopping street. Friendly staff
Stayed 3 nights in Sep 2020

4/10 Poor

CDR

Liked: Staff & service
Disliked: Cleanliness, amenities
The hotel has great facilities, however I was raise appointed because of the following issues: 1. The spa/pool area which is supposed to be relaxing and clean had huge puddles of water everywhere, even inside the steam bath and I found that quite dangerous (slippery), not to mention a bit gross. In the spa area you can hear loud music and all the noise that’s taking place outside. This also happens in the massage cabin which is on the hallway across from the cafeteria. Even though it has air-conditioning and heat, The room was very cold because the cold sifts underneath the glass door. VINA the massage therapist is AMAZING and prices are unbeatable ! 2.The bedroom was impeccable and I received an upgrade, however, the bed only had a thin white cover and to warm up I had to use an old brown blanket and an old duvet that didn’t even have a cover. It didn't even a small coffee machine which you find in most 3 star hotels 3. The buffet breakfast was vast but had very cheap quality food. The price is way higher according to What this hotel offers.
Stayed 1 night in Aug 2019
Response from Laghetto Hotéis on Aug 13, 2019
Hello! Thank you for your compliments and considerations. We apologize for not pleasing you at certain points in your stay with us. Regarding the pool and sauna, we are usually able to keep such areas dry except at peak times where high occupancy of the site does not allow it. We appreciate your suggestions and are looking into their feasibility. Hug,

8/10 Good

Gerard, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great moderno hotel to Stay in Gramado
The hotel is quite New, our room was big, and had a good size bed. Staff is willing to help, and breakfast is quite good. Pool is ok but don’t expect much from the gym. Very well located
Stayed 3 nights in Jun 2018
Response from Laghetto Hotéis on Jun 20, 2018
Hello Gerard! Glad you had a nice experience at our hotel. Our main goal is to ensure the satisfaction of our guests by offering memorable moments. We are happy with your story! We hope to host you again! Hug,

8/10 Good

Jefferson, Brasilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here. Good location and quality.
Great hotel with great breakfast and good location.
Response from General Manager on Sep 28, 2016
thank you for your compliments.

6/10 Okay

Cristiano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

WILSON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

EDSON ROBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Custo Benefício
Hotel bem localizado, perto de tudo que precisamos, atendimento excelente, internet muito boa quartos muito bom e muito obrigado pela receptividade.
Stayed 9 nights in Dec 2023

10/10 Excellent

Thiago

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente localização
Hotel com excelente localização. Quarto família grande com 2 televisões. Café da manhã muito bom. Equipe de atendimento rápida e prestativa.
Stayed 7 nights in Dec 2023

10/10 Excellent

Patrícia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ferias em familia
Hotel excelente Boa localização. Excelente custo beneficio. Comida no hotel saborosa.
Stayed 6 nights in Nov 2023

6/10 Okay

Ana paula

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Sem título
Então se pudesse volta a trás não ficaria neste hotel,foi uma indicação de família pela localização,porém os atendentes da recepção não e cordial,não tem simpatia principalmente atendente Diego’ !!Jesus amado prescisa de passar pelo processo de qualidade ao atendimento ao cliente,uma moça loura natural alta ‘cabelo sempre de coque olhos meio puxado ,nossa sem simpatia alguma!os demais sim tem mais simpatia!! Sobre localização perfeita,limpeza também porém o banheiro do 352 está com vidro do Box se soltando se coloca uma tolhar e puxar pode causa sério acidente! Café da manhã excelente ‘hoje o cliente não quer ser mal atendido!! Um bom atendimento é q melhor propaganda para uma empresa!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

leodir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Precisam melhorar
Alguns funcionários arrogantes. Em relação ao quarto a tv ser ultrapassada, ar condicionado sem manutenção e travesseiro ruim.
Stayed 5 nights in Sep 2023

8/10 Good

ERNANI

Liked: Property conditions & facilities
Disliked: Cleanliness
Um hotel com localização privilegiada. Mas um hotel de uma grande rede de hoteis do sul, que deixa de focar atenciosamente este em particular.
Stayed 3 nights in Sep 2023

8/10 Good

GUILHERME

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Miguel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização do Hotel fantástica...muito próximo ao centro de Gramado.
Stayed 4 nights in Sep 2023

10/10 Excellent

Thais

Stayed 4 nights in Sep 2023

10/10 Excellent

LUISA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Abordagem desagradável na saída do café da manhã
Hotel confortável com boa localização, mas na saída do café da manhã sofremos assédio para irmos a uma apresentação de um empreendimento multicotas. Isso é uma situação geral em Gramado, mas dentro do hotel é extremamente desagradável. Não volto e não recomendo a rede para ninguém
Stayed 1 night in Sep 2023

2/10 Terrible

Miguel

Stayed 1 night in Sep 2023

6/10 Okay

rogerio

Liked: Staff & service
razoavel
Razoavel o hotel; fiquei decepcionado pelo barulho pois as janelas do quarto não tem isolamento acustco.
Stayed 2 nights in Aug 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima experiência!
Hotel excelente. Funcionários atenciosos. Recepção impecável. Bom café da manhã. Quarto espaçoso e camas confortáveis. Ar condicionado quente e frio. O hotel não tem sistema de calefação. Único ponto de observação é que ficamos num quarto que não tinha exaustor e nem janela no banheiro. Assim a roupa não secava.
Stayed 5 nights in Jun 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendo
Ótimo hotel, localização muito boa! O café da manhã é bem variado, muito bem servido.
Stayed 1 night in Jun 2023

8/10 Good

Mario Augusto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Bruno

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bien y puedes ir a pie de la estación de buses, y muy céntrico para todo
Stayed 2 nights in May 2023

10/10 Excellent

marcio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel.
Hotel bem localizado, quartos amplos, limpos e confortáveis, café da manha gostoso e variado. Bom custo beneficio! Recomendo. Ünica observação é o desconforto dos funcionários que querem vender planos de férias, ficam te abordando na saída do restaurante do café da manhã e quando passa por eles. Incoveniente.
Stayed 3 nights in May 2023

10/10 Excellent

Ronaldo h

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

4/10 Poor

Luciano

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Abordagem invasiva de vendedores.
O hotel em si é ok, o que pesa na nota é a abusividade de vendedores de programas de férias que são contratados para serem abusivos em abordagem aos hóspedes que apenas querem aproveitar suas férias. Não é Não, mas não é esse o entendimento deles. Nos abordam no café, na saída do hotel, na chegada ao hotel, não sendo possível nem parar na recepção e nem usá-la para um bate-papo. E olha q sou fã dos programas de multipropriedade (possuo 2). Nunca mais me hospedo em qq hotel da marca Laghetto, existem muitas outras opções q respeitam a tranquilidade dos hóspedes para eu ter q me sujeitar a isso. Respeito é importante e isso falta na empresa q contrata pessoas para tirar nosso sossego.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hospedagem foi ótima. Hotel muito bom, bem localizado. Quarto espaçoso e confortável. Café da manhã muito bem servido. Área de lazer para crianças perto do restaurante que facilita para quem vai com crianças. Único problema é o estacionamento que é pago 35,00 por dia.
Stayed 5 nights in Mar 2023

10/10 Excellent

Lucas

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

BRUNA

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Alexandra

Stayed 5 nights in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia foi incrível ! Localização Perfeita! Ao lado da rodoviária, muito perto do centro e das principais atrações de Gramado. A vista da sacada para o vale é um show a parte ! Se você for em lua de mel avisa ao hotel que eles preparam a cama com corações e chocolates Lugano. O quarto é simples, mas tem o necessário, a cama é bastante confortável. Voltarei com certeza !!!
Stayed 7 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O único problema são as pessoas te abordando após as refeições para oferecer cotas dos hotéis.
Stayed 7 nights in Dec 2022

10/10 Excellent

Maria Zalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso
Minha estadia foi excelente.Esss foi a segunda vez que estive no Laghetto Pedras Altas. Atendimento, limpeza, o café da manhã. Minha nota 10
Stayed 6 nights in Dec 2022

10/10 Excellent

LUIS C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Josiane S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo.
Localização fantástica. Serviço/ atendimento ótimos. Recomendamos e se voltarmos a Gramado, com certeza seria a 1a opção.
Stayed 4 nights in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

ANDRE LUIZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima
Foi muito boa. Hotel novo,atendimento muito bom
Stayed 4 nights in Oct 2022

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Aprovado
Estadia boa, cafe da manha muito bom, atendimento do pessoal do restaurante eficiente e simpatico, porem o quarto para 3 pessoas foi desconfortavel.
Stayed 5 nights in Sep 2022