Terrace/patio

Reviews of Courtyard by Marriott Grand Junction

3 out of 5
Courtyard by Marriott Grand Junction
765 Horizon Drive, Grand Junction, CO

Reviews

8.4

Very Good

Rating 10 - Excellent. 541 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 121 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was a king with a sleeper sofa. When using the sleeper sofa the room is so small you can’t walk from the bed around the sleeper sofa to get to the bathroom. We had to shift the furniture around to get enough space to get through. We have stayed at Bonvoy hotels for years & have never had this problem. Besides, this was probably the most we paid for a 1-night stay. I was very disappointed with our stay.
Stayed 1 night in Apr 2024
Response from AGM on Apr 21, 2024
I'm sorry for the space issues you had. We do have rooms with 2 queen beds available for reservations so that no sofa sleeper is needed. We hope we get to host you again. Thank you.

6/10 Okay

John

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Rooms are dated. Hair on the bathroom floor and in the tub. We didn’t complain as we’re not like that, but what pushes me over the edge is a stupid $10 fee that showed up on my visa for parking our car. Have you ever been to Grand Junction? Pure gouging!
Response from SR on Apr 16, 2024
Thank you for your feedback. We apologize if the parking fee was an inconvenience during your stay. We are among several hotels in this area that charge and we have done so since 2019 and we are the cheapest amongst the Marriott and Hilton hotels in this area. Many hotels, such as ours, choose to charge for parking regardless of location and we do have a very busy lot the majority of the year. We hope the remainder of your stay went well and we hope to host you again in the future!

6/10 Okay

Kristen

Traveled with family
Liked: Cleanliness
My hair dryer was broken, called down to front desk three time because they didn’t answer. Finally got ahold of someone who said they would check on if they had an extra and bring it up. I ask them to call me back either way so I wasn’t waiting up all night, never heard back. Pool was also the smallest hotel pool I have ever seen.
Stayed 2 nights in Apr 2024
Response from SR on Apr 16, 2024
Thank you for your feedback and for staying with us! I am so sorry there was lack of follow up on your guest issue. Our sincere apologies! We sure hope to host you again in the future!

2/10 Terrible

Juan

Traveled with family
I didn’t stay at this hotel, I checked in and bathroom was dirty, it had used toilet paper and it smelled disgusting, it was really noisy, I left the property, didn’t spend 20 minutes there, I need a refund since I didn’t used your property
Stayed 2 nights in Apr 2024
Response from SR on Apr 16, 2024
Thank you for the feedback. Are you sure this was meant for our property? If so please reach out directly to the hotel so we can review because this is not something we were ever made aware of and if it was we will want more information so we can address it. Thank you!!

6/10 Okay

Holly

Traveled with family
Disliked: Staff & service, amenities
The receptionist, unfortunately, displayed a less-than-professional demeanor during my visit. Instead of providing a pleasant service, she made me rather uncomfortable in front of numerous others. As someone who reserved two rooms, I anticipated a certain degree of respect and consideration. Find a different place to stay.
Stayed 1 night in Apr 2024
Response from SR on Apr 16, 2024
Thank you so much for the feedback! Great service is one of our top priorities and I am so sorry that we didn't meet expectations with your stay. I will be sure to share your feedback with the staff. We hope to host you again!

2/10 Terrible

Holly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property certainly reflected its advanced age and, regrettably, the bedding resulted in an unpleasant skin reaction. I also came across a staff member whose manners were less than appropriate. Unfortunately, it fell short of the standards I usually associate with the Marriott brand. I would suggest reconsidering your options and looking for alternative accommodations.
Stayed 1 night in Apr 2024
Response from AGM on Apr 14, 2024
I'm sorry you didn't have the stay you expected. We hope you give us another chance to make your stay with us an excellent one.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t arrive until 1:40 AM but they were courteous and helpful
Stayed 1 night in Apr 2024
Response from AGM on Apr 14, 2024
Thank you for your great review! I'm happy to hear that our staff was so helpful

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from AGM on Apr 6, 2024
I am sorry your stay wasn't as great as we hope for. Please let us know how we can improve for future stays.

2/10 Terrible

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken
Stayed 1 night in Apr 2024
Response from AGM on Apr 3, 2024
I'm sorry you did not have a stay worth a rating of 5 out of 5. May I ask what we can do to improve guest stays?

10/10 Excellent

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Clean rooms
Stayed 2 nights in Mar 2024
Response from AGM on Apr 3, 2024
Thank you for your great rating! We hope to host you again next time you are in Grand Junction.

10/10 Excellent

Kyle, Dallas

Stayed 1 night in Mar 2024
Response from AGM on Apr 21, 2024
Thank you for your great rating! We hope to host you again in the future

10/10 Excellent

Nancy

Clean rooms polite staff. Big towels
Stayed 2 nights in Mar 2024
Response from AGM on Apr 3, 2024
Thank you for your great rating! We hope to host you again next time you are in Grand Junction.

4/10 Poor

Bill

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Chintzy. $10 to park a car.Don't most people checking into a hotel in Grand Junction arrive by car? Just a hidden nuisance fee. Two people-two coffee 'pods'-one regular, one de-caf. Complementary hot water available in the lobby. Come on!!
Stayed 1 night in Mar 2024
Response from SR on Mar 27, 2024
Thank you for your feedback and for staying with us! We apologize if the parking fee was an inconvenience during your stay. It is listed on our website and it is included in confirmation email details upon booking, we are so sorry if it was not clear. All major branded hotels in our market charge for parking and we are actually the cheapest. We have unlimited complimentary coffee in all guest rooms and we are happy to provide more as needed but we are not allowed to have complimentary coffee in our lobby due to our Starbucks license in our restaurant. We hope to see you again soon!

8/10 Good

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We take issue with the $10 parking. It was a hidden cost and unnecessary.
Stayed 1 night in Mar 2024
Response from SR on Mar 27, 2024
Thank you for your feedback and for staying with us! We apologize if the parking fee was an inconvenience during your stay. It is listed on our website, all third party websites, and it is included in confirmation email details upon booking, we are so sorry if it was not clear. All major branded hotels in our market charge for parking and we are actually the cheapest. We hope to see you again soon!

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from AGM on Mar 29, 2024
Thank you for your excellent rating! We hope to host you again on your next travels to Grand Junction.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SR on Mar 27, 2024
Thank you for the great 5 star review!

6/10 Okay

Justin

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from SR on Mar 27, 2024
Thank you so much for the review! We hope to host you again!

10/10 Excellent

Maricela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean location
Stayed 1 night in Mar 2024
Response from AGM on Mar 17, 2024
Thank you for your excellent rating! We hope to host you again on your next stay in Grand Junction.

6/10 Okay

Fang

Liked: Staff & service
Disliked: Property conditions & facilities
The king size mattress is too soft. It hurting the back.
Stayed 1 night in Mar 2024
Response from AGM on Mar 20, 2024
We are sorry that your stay wasn't better. We do have new beds arriving soon so on your next stay to Grand Junction, we hope to exceed your expectations and provide a better stay for you.

6/10 Okay

Brendan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from AGM on Mar 13, 2024
Thank you for your review. May I ask why you gave us a 3?

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The Bar and Bistro were convienent and tasty
Stayed 1 night in Feb 2024
Response from AGM on Mar 3, 2024
Thank you for the 5 out of 5 rating! We hope to serve you again.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from AGM on Mar 23, 2024
Thank you for the great review! We hope to host you again in the future!!

10/10 Excellent

James

Liked: Property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from AGM on Mar 1, 2024
Thank you so much for your 5 out of 5 review! We hope to host you again in the near future!

10/10 Excellent

Keith

Traveled with group
Wonderful Bistro!
Stayed 1 night in Feb 2024
Response from AGM on Feb 25, 2024
Awesome! We appreciate the 5 stars!

10/10 Excellent

Candi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a bistro in lobby that serves sandwiches, hamburgers,and an assortment or food. It’s nice not having to drive to get a bite to eat. Staff is very nice.
Stayed 1 night in Feb 2024
Response from AGM on Feb 25, 2024
Thank you for the great 5 star review! Glad our food, hotel, and staff made your stay.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SR on Feb 20, 2024
Awesome! So glad you enjoyed your stay!

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in. Friendly staff
Stayed 1 night in Feb 2024
Response from SR on Feb 20, 2024
Thank you so much for the review and feedback! We appreciate it!

10/10 Excellent

Amber

Traveled with family and small children
Liked: Cleanliness, amenities
Nice hotel clean and friendly staff
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We hope to host you again!

10/10 Excellent

Sybil, Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms. Quiet. No issues
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Awesome! We appreciate the 5 stars!

10/10 Excellent

Greg

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay. I stayed as part of the Rotary Youth Exchange weekend. The facility seems to be a great fit for the event. The location of my room, #102 would have been perfect during the week because I exercise every week day and it was very reasonably close to the workout room with a sound separation door between them
Stayed 2 nights in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for your review and feedback! We are so glad you enjoyed the hotel. We love hosting your group each year!!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find somewhere else.
Charged for parking. TV was old and remote barely working. No guide on the TV. No smart TV or USB plug ins. Room was 87 degrees and thermostat would not work. Had to manually set the wall heater. Finally opened the window. Fire alarm went off in the middle of the night. 11 degrees outside. No management present. No nothing.
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We are sorry the stay didn’t go better. Luckily a lot of the things you mentioned are actually in the works but we apologize we didn't have them during your stay. Also our sincere apologies for the alarm issue. We had a pipe freeze and management came in as quickly as possible to try to resolve the issue but we understand it was a disturbance during your visit. We hope to have another opportunity to host you again in the future!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for staying with us and for your review and feedback!

10/10 Excellent

Helena K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Awesome! We appreciate the 5 stars!

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you for the great 5 star review!

10/10 Excellent

Wren, Glenwood Springs

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you for the great 5 star review!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you so much for your review!

10/10 Excellent

Mauro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SR on Feb 5, 2024
Thank you for the great 5 star review!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and Rocky was fantastic at the counter.
Stayed 1 night in Dec 2023
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We hope to host you again!

10/10 Excellent

Susan

Traveled with family and small children
Liked: Cleanliness, amenities
Clean, friendly , convenient
Stayed 1 night in Dec 2023
Response from SR on Feb 5, 2024
Thank you so much for your review and feedback! So happy you found us clean and friendly!!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will stay again! Great staff, clean, great pool!
Stayed 1 night in Dec 2023
Response from SR on Feb 5, 2024
Thank you so much for the feedback! We hope to host you again!

10/10 Excellent

marci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
Loved that parking fee was waived. Had holiday treats out. Had a wrapping paper station. Friendly and quick check in.
Stayed 2 nights in Dec 2023
Response from SR on Feb 5, 2024
So happy we got to host you over the holidays! Thank you for the great feedback!

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SR on Feb 5, 2024
Thank you so much for your review!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from SR on Nov 30, 2023
So glad you enjoyed the hotel and your stay!

10/10 Excellent

Jere

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SR on Nov 30, 2023
Awesome!! Thanks for the 10 out of 10!

10/10 Excellent

Kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from SR on Nov 30, 2023
Thank you so much for the wonderful review!!

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay in grand junction
Stayed 3 nights in Oct 2023
Response from SR on Nov 7, 2023
Awesome thank you so much! Appreciate the 5 stars!

10/10 Excellent

James

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Convenient
Stayed 1 night in Oct 2023
Response from SR on Nov 7, 2023
Thank you for the great 5 star review! So glad you found us quiet and convenient for your stay!

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk agent was fantastic. She was friendly and knowledgeable and efficient. She exuded a confident pleasure in doing her job.
Stayed 1 night in Oct 2023
Response from SR on Nov 7, 2023
Awesome! We appreciate the 5 stars and the wonderful comments!!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Oct 2023
Response from SR on Nov 7, 2023
Thank you so much for your review and feedback!

4/10 Poor

Pamela

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our stay for a room with 2 queen beds was extremely expensive $348.00 for 1 night. You have to pay for parking, no complimentary coffee in the lobby. In fact to get a cup of coffee you have to stand in line and buy it from the bistro that also serves breakfast items. I waited for 20 minutes for a simple cup of coffee. No Continental breakfast, the refrigerator didn't work and our $60 Indian food got ruined. Property was clean, staff friendly, however, due to the price and extra charges, no free coffee we were highly disappointed and will never stay at a Courtyard Marriott property, anywhere again.
Response from SR on Nov 7, 2023
We are so sorry for any inconvenience during your travels. Courtyard's don't have complimentary breakfasts but instead feature the Bistro restaurant with Starbucks. There is unlimited complimentary coffee in all guest rooms however. Residence Inn's, Fairfield Inn's, SpringHill Suites, etc will feature some of those items you were looking for though. Thank you for the feedback and we hope the remainder of your travels went well!