Family Suite | In-room safe, soundproofing, iron/ironing board, free WiFi

Reviews of AMINA APARTMENTS

AMINA APARTMENTS
26 Klaudianos, Zakynthos

Reviews

8.0

Very Good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

9.0/10

Cleanliness

10/10

Property conditions & facilities

Reviews

6/10 Okay

Les

Liked: Cleanliness
Disappointed
On day three of the stay workmen were working with heavy equipment from 08.00 on the flat roof directly above our apartment, waking us and also using the terrace outside the room which was supposed to be for our personal use. This was planned works and we should have been told about it and offered an alternative. When this continued into the next day we complained and we're initially offered a move but this was later withdrawn as all other rooms were full. Special mention though to the member of staff in the restaurant who worked hard to try to resolve this for us and negotiated shorter times for the workmen to be on site. In the apartment, pillows were very hard making sleep difficult. One evening there was no hot water. Positives were a good location and nice breakfast provided by lovely staff. The on site restaurant also provided very tasty Lebanese food.
Stayed 4 nights in Apr 2024
Response from Amina on Apr 19, 2024
Dear Les,Thank you for taking the time to write this review and we are very happy that you enjoyed our breakfast and our restaurant in general. You have an absolute right to complain about the noise, the workers must wait for you to come out of your room and then start working. We are renovating the building for a few days and it is difficult to find people to work during the wintertime in Zakynthos. This is not an excuse for us, but it is a fact. We gave you the alternative to change but when you decided it was already late because the other guests had checked in. We are very sorry for the inconvenience we caused. Guest satisfaction is our top priority, and we try to succeed it in every possible way. Kind regards

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Amina on Nov 21, 2023
Thank you for your feedback, Gregory! We are glad that you enjoyed your stay with us! Kind regards