Suite, 2 Bedrooms, Balcony | In-room safe, desk, soundproofing, free WiFi
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Reviews of Elia Portou Due

2 out of 5
Elia Portou Due
Portou 28, Chania, Crete

Reviews

8.0

Very Good

Rating 10 - Excellent. 6 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 1 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfectly appointed studio right in the old town
The location of this studio apartment is absolutely spot on. Walk out of your door and you are seconds away from the tavernas, tiny quaint streets and shops of the old town. The people who work for the Elia hotel group are lovely, helpful and friendly. Check in was super simple. The apartment was cleaned everyday. And new towels every day. The room itself was in great condition, with modern decor. We absolutely loved our stay. The only slight negative was the noise from upstairs and outside (this happens with old buildings). I’m a fairly light sleeper but my earplugs perfectly blocked out the noise. Not a deal breaker but something to be aware of. Thanks a fantastic stay in Chania old town!!
Stayed 7 nights in Jul 2021
Response from Elia Hotels Group on Sep 10, 2021
Dear Nathan, We would like to thank you for your very kind words and review. It is our great pleasure to see that you enjoyed your stay and our services. We also feel very honored to hear your excellent words about the staff and this is the best reward for us. Thank you again and we will be glad to welcome you again in a future visit of yours in Chania city. Kind regards, The Elia Team

10/10 Excellent

Kostas, Chania, Crete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Only few meters away from the old port of Chania and city center! Freshly renovated room! Value for money! Highly recommended!
Stayed 1 night in Aug 2019
Response from Elia Hotels Group on Aug 27, 2019
Dear Kostas, Thank you so much for your preference to Elia Hotels Group and for spending time for this online review! It is always a pleasure reading that our valuable guests enjoyed their stay with us. It will be our pleasure to welcoming you again in the future in one of our properties. Warm regards, Elia Zampeliou Hotel staff.

10/10 Excellent

ANDREAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greta apartment in the heart of chania with all comfort needed
Stayed 1 night in Jul 2017
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2017
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

8/10 Good

Rich, NH, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb old town locations
The experience was excellent overall, but I would avoid room 101. It is at street level, and you enter from a door right on the street. This makes the window and shutters pointless because with the shutters open people walking past can see right in (their waists are at window level). So we spent four days and nights in a dark room. The bed is very comfortable, but the sheets are too small and float on top of the mattress. The bathroom is exceptional, with a fine shower. The breakfast options did not look pleasing. We walked to the local bakeries and had exceptional breakfasts for just a few euro more than the hotel charges.
Stayed 4 nights in Jun 2017
Response from elia portou due on Jun 27, 2017
Dear Rich, Thank you very much for your comments and feedback. We apologise for the incovenience. We have taken your feedback into serious consideration and we have already put in place measures to avoid that again in future (blinds and railings). We hope to see you again and offer a better host. Kind regards, Elia Portou Due

10/10 Excellent

Evaristo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
The room is clean and spacious. The balcony is small but still usable if desired. The bed in "bedroom" is comfortable as far as firmness but the bed in the main room is too soft. The staff is friendly.
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

Robert, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT!
Blown away by the fully refurbished historic building in old town Chania. The ceiling height was 5meters! The apartment was perfect, the breakfast was excellent & the lady at check in went out of her way to help out.
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

10/10 Excellent

Marie-Michaelle

Liked: Cleanliness, staff & service, property conditions & facilities
The service!
Stayed 2 nights in Jul 2023
Response from Elia Hotels Group Team on Aug 11, 2023
Dear Marie-Michelle, We are very happy to read that you enjoyed our stay with us and thank you for your kind words about our staff, be sure that a positive comment always give us the motivation to keep up the good work!We are looking forward for your next visits!Best regards, Elia Hotels Group Team

4/10 Poor

Marie-Pierre

Liked: Property conditions & facilities
Hotel à ne pas recommander
Nous avons été très déçus par la nuit dans cet hotel. La chambre n'est pas du tout insonorisée. Des travaux ont été faits ce qui laisse penser au client que l'hotel est confortable et de bon niveau mais ce n'est qu'un leurre. La porte laisse passer le jour et donc le bruit, la fenêtre n'a ni double vitrage ni volets qui pourraient diminuer le bruit et au premier étage il y a du parquet et n'y a eu aucun travaux d'isolation phonique faits( nous entendions les clients marcher! Le séjour dans la chambre aurait pu être agréable car le confort est tout à fait raisonnable par rapport au prix mais impossible de dormir. Pour mes 2 autres hébergements exceptionnellement je suis passée par Airbnb et si les prestations étaient inferieures, nous avons au moins dormi! Nous ne comprenons pas la note qui a été attribuée à l'hotel car pour notre part le rôle d'un hôtel est de louer au client un hébergement clos, chauffé, propre et dans lequel il y a suffisament de silence pour assurer au moins 4 heures de sommeil d'affilée.La note de 4 me paraît suffisante.
Stayed 1 night in Oct 2019
Response from Elia Hotels group on Oct 11, 2019
Thank you for taking the time to share with us your accommodation experience. We could argue about the score you gave us for an extremly long time. But we respect your point of view.

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
De kamer was heel klein en onhandig om er overal heen te lopen. Geen balkon aanwezig. Er is geen isolatie dus veel lawaai s’nachts van die mensen er boven. Ik ben met een kakkerlak s’nachts tegen gelopen.
Stayed 4 nights in Aug 2019
Response from Elia Hotels Group on Aug 10, 2019
Dear Guest, Thank you for your preference to Elia Hotels Group and for taking the time for that online review regarding your recent stay at Elia Portou Due. We would like to remind you that the type of the room that you ve booked is without a balcony( we don't advertise one ) and the size is exactly as it is described on the internet. Noise insulation is a problem the truth is for traditional buildings in any Old Town and especially during high season some noise is always expected. It will be our pleasure to welcoming you back in one of our properties and offer you an excellent stay from all the aspects as we do for the most of our guests. Warm regards, Elia Zampeliou Hotel staff.

2/10 Terrible

Anna

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing room
Very disappointed by our stay and by the hotel facilities (no resemblance to the pictures we had seen on the website). We had a 3-night reservation that unfortunately was not completed as the room that we were given had intense mold fumes (with clear signs of mold also on the walls) and we ended up staying only the first night requesting for another room. The receptionists did his bets to find us another room, but as the hotel was fully booked we left the room and it simply destroyed our trip trying to ind a different accommodation during a peak season.
Stayed 3 nights in May 2018
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice location near the port in a charming quiet alley. Good welcome and helpful staff. Good size of the room and nice bed and bathroom. Although the rest of the room is clean, the floor needs a serious clean up and the room is quite humid.
Stayed 1 night in May 2018
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Elia Hotels group on Sep 20, 2019
Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens