Suite (Top Floor) | City view
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Reviews of Vilelmine

3 out of 5
Vilelmine
32, Betolo str, Chania, Crete Island

Reviews

9.6

Exceptional

Rating 10 - Excellent. 75 out of 104 reviews" "
Rating 8 - Good. 27 out of 104 reviews" "
Rating 6 - Okay. 2 out of 104 reviews" "
Rating 4 - Poor. 0 out of 104 reviews" "
Rating 2 - Terrible. 0 out of 104 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chania Old Town
This gem of a hotel is set right in the heart of Chania Old Town, right in the middle of the shops. Even though one side is located on a street with shops and the other overlooking a square it was surprisingly quiet. The beds are so comfortable and the rooms well appointed. This was the former home of the lovely lady on reception who was so helpful. We would definitely stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a magnificent time we had here! The room was clean the staff was incredibly friendly (shout out to Marianna) and helpful! The room had real charm…and just a great vibe! The hotel has stairs only which could be challenging for some…if you are driving there is NO parking…and it’s very difficult finding parking period….would definitely stay here again!
Stayed 5 nights in May 2023
Response from Antonis on May 18, 2023
Dear John,thank you for your warm words and your honest review.Hope to see you again!The Vilelmine Hotel Staff

8/10 Good

kevin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quaint and pretty hotel in a beautiful area. We only stayed one night and had to leave early so didn’t have breakfast but there was a fridge in the room and a coffee maker (excellent coffee). Thank you for a nice stay
Stayed 1 night in Oct 2022
Response from Antonis on Oct 12, 2022
Thank you for your nice review!Best regards

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and secure
Stayed 4 nights in Sep 2022
Response from Antonis on Oct 10, 2022
Thank you so much!

10/10 Excellent

Kenneth, Clarksville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place - location was amazing!! We stayed a couple of days as we were waiting for our Airbnb to become available. The staff was amazing and made our stay awesome.
Stayed 2 nights in Aug 2022
Response from Antonis on Oct 10, 2022
Thank you very much for your nice review :D

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! The only problem was that there was noise from the other rooms even very late at night due to the wooden floors of the building
Stayed 2 nights in Aug 2022
Response from Antonis & Maria Trohalaki on Aug 15, 2022
Dear guest, thank you so much for your useful feedback and also, your positive comments! We always try to do our best for our guests! We hope to see you again at Vilelmine in the future. Warmest regards

10/10 Excellent

Armela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Journey in time
Very good central location, clean, cosy and very unique accommodation. Feels more home than hotel! Like a journey in time! Staff very friendly and helpful! Totally recommended!
Stayed 5 nights in Jul 2022
Response from Antonis & Maria Trohalaki on Aug 12, 2022
Dear Armela, Thank you so much for your positive comments! We hope to see you again at Vilelmine in the future. Warmest regards Antonis & Maria Trohalaki

10/10 Excellent

May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vilelmine
Lovely quaint families run hotel in the center of old town Chania. Stairs might be a bit of a challenge but location can’t be beat.
Stayed 3 nights in Jul 2022
Response from Antonis on Jul 18, 2022
Thank you for your nice review :D

10/10 Excellent

RANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great great great location, staff are so friendly and helpful. Highly recommended.
Stayed 4 nights in Jun 2022
Response from Antonis on Jul 11, 2022
Thank you for your kind words :D

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place in the heart of Chania. Beautiful architecture and an amazing view of the port city.
Stayed 5 nights in May 2022
Response from Antonis on Jun 14, 2022
Thank you for the nice review :)

10/10 Excellent

lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, so close to the old town. Staff wonderful. Rustic and fun.
Stayed 1 night in Jan 2022
Response from Antonis on Jan 10, 2022
Thank you for your review! Best wishes for this year :)

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect little hotel
Vilelmine was a quiet hotel with great views and was close to everything I needed during my visit.
Stayed 3 nights in Dec 2021
Response from Antonis on Jan 7, 2022
Thank you for your nice review. Godspeed in 2022!

10/10 Excellent

Starla, Carthage

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, right by the Harbor and in the heart of old town. Very neat local boutique with super nice owner. We will definitely be back
Stayed 4 nights in Dec 2021
Response from Antonis on Dec 30, 2021
Thank you for your kind words :D Have a happy and healthy 2022!

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay with a gorgeous view, highly recommended.
Stayed 1 night in Jul 2021
Response from Antonis on Dec 24, 2021
Thank you very much! Happy holidays and a healthy 2022!

10/10 Excellent

Sorin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the money
Nice and clean, much more quiet than other hotels I've stayed in Chania. Many food and shopping options around the area. Good breakfast, good Wi-Fi.
Stayed 2 nights in Nov 2021
Response from Antonis on Dec 24, 2021
Thank you for your warm review! Happy holidays and a healthy 2022!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
A very central location. The balcony had an amazing view of the square, great for people watching. The apartment was larger than we expected. The bed was comfy.
Stayed 1 night in Nov 2021
Response from Antonis on Dec 24, 2021
Thank you for your kind words! Happy holidays and a healthy 2022!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely gem
Room was very spacious with balcony overlooking square with church. Bed quite comfortable. Easy walk to Venetian Harbor and to bus station for other cities/port. Mostly quiet although you can defined hear the morning church bells.
Stayed 4 nights in Oct 2021
Response from Antonis on Nov 11, 2021
Thank you so much Maria for staying with us! Hope to see you sometime again :D

10/10 Excellent

mary

Traveled with group
Fabulous stay
Vilelmine is a easy walk to every where in Old Town, bus station and meeting point for tours. Lovely cafe downstairs on square where we enjoyed breakfast every morning and a fabulous draft of Cretan Beer later in day. Church bells toll at 7:37AM but for me this was like the first alarm ring. Is a family run hotel and everyone is so wonderful. We got many fabulous suggestions and directions. There during extreme heat wave so convenient to come back during the day. Building was a home built in 1900 and has a lot of character.
Stayed 5 nights in Jul 2021
Response from Antonis on Aug 19, 2021
Thank you for your nice review :D

10/10 Excellent

Jesse

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021
Response from Antonis on Jun 11, 2021
Thank you :D

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay in Chania. High ceilings and balcony with period furniture make it a memorable stay. Highly recommend Vililmine hotel.
Stayed 1 night in Sep 2020
Response from Antonis on Sep 22, 2020
Thanky for your nice words!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No better location for old town and harbour area
If you want to be in the very centre of Chanias 'happening pedestrianized harbour area' then this is the hotel for you.. Its small, personal and very friendly. one side faces a historic cathedral square, the other a small pedestrian shopping street. Staff are welcoming and the room was spacious and simply decorated in classic heritage style... with a small wrought iron, louver shuttered, marble floored balcony from where you can sit in full sun morning and evening and watch the comings and goings on the street below. the room had beautiful original flooring and furniture with original high ceilings and exposed stonework. the bed was very comfortable and the room air conditioned. A large fridge is also supplied with welcoming complimentary cold water and soda. The bathroom had a good power shower and nice olive based amenities. The hotel has little other facilities except for a ground floor restaurant/coffee shop opening into the square. The hotel is great value for money, 5 mins walk from the central bus station and magnificent harbour and main tourist attractions. The city art gallery (free entry) is 2 minutes walk away as a a pletora of ice cream shops and restaurants... But its central location that gives it preference over other hotels... alllowing you to explore the old town at ease or just sit on your balcony with a cold drink and watch the world go by.. in glorious Cretan sunshine!
twin bedroom
hotel on right of pic
Stayed 1 night in Aug 2020
Response from Antonis on Aug 26, 2020
Thank you for your sincere review :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Antonis on Oct 26, 2019
Thank you :D

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Welcoming and solicitous. Would gladly visit again.
Stayed 3 nights in Sep 2019
Response from Antonis on Oct 3, 2019
Thank you :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location! Amazing little hotel, outstanding service, very clean, gorgeous rooms! I was pleasantly surprised! Not even 10 minutes walk from bus station, y are in the middle of Chania, next to best restaurants, cafes, market very close by! Stayed a week, felt like home!
Stayed 5 nights in Jun 2019
Response from Antonis on Jun 20, 2019
Thanks a lot! Happy to read your review! Our best regards :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Antonis on Jun 19, 2019
Thank you !

8/10 Good

C&G, UK

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, quaint property - very convenient for the old city. Impeccably clean, lovely staff - would highly recommend.
Stayed 4 nights in May 2019
Response from Antonis on May 27, 2019
Thank you very much for your review :D

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely staff and great location. In the heart of old town. Easy 2 minute walk to harbour and 5 mins to bus station. Staff go that extra mile to ensure your stay is good. As other reviewers have said the stairs are hard work when you have been out walking all day. Had room with balcony overlooking the square great views and great for people watching. Would stay there again
Stayed 4 nights in May 2019
Response from Antonis & Maria Trohalaki. on May 13, 2019
Dear Sharon , we are very happy as you had a lovely holidays at Vilemine. Thank you for your positive comments in hotels.com and we hope to see you again at Vilelmine in the future. Best regards Antonis & Maria Trohalaki.

8/10 Good

karl, kings lynn norfolk england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central to all shops restaurants and ha
The staff were very pleasant and made us very welcome. The room was very nice and clean and the maid came in every day to bring fresh towels and clean the room. All in all very nice stay here and recommend the place to anyone
Stayed 9 nights in Sep 2018
Response from Antonis on Oct 25, 2018
Thank you :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Close to bus station. Some music from neighboring bar, but not too objectionable.
Stayed 4 nights in Sep 2018
Response from Antonis on Oct 12, 2018
Thank you for your review :) See you again :D

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chania
Everything was great, the room, the staff. Beds were a bit hard.
Stayed 3 nights in Sep 2018
Response from Antonis on Oct 7, 2018
Thank you! We're already making arrangements for better mattresses :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from Antonis on Jul 18, 2018
Thank you :D

10/10 Excellent

Brian, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Position in Chania
Stayed for 1 week. Hotel very central position on a main square, very comfortable room with some generous little extras, like kettle and coffee maker, and fridge with bottled water renewed daily. Toiliteries and towels renewed daily. Air conditioning was very effective and welcoming. We had breakfast on our first morning, which was plentifull and good value at €6. Lots of choice of restaurants nearby, and on the waterfront. We went to a beach nearby by bus no 21, took about 10 mins, it was clean and had good facilities, don’t know the name think Sunny Beach.
Stayed 7 nights in Jun 2018
Response from Antonis on Jul 1, 2018
Thank you for your honest review :D

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 Night Stay in June 2018
We stayed for three nights in June 2018. Vilelmine is in a wonderful location, our room was spacious with a cute balcony, and the staff were friendly and very helpful. I wish we could have stayed longer and we would definitely go back!
Stayed 4 nights in Jun 2018
Response from Antonis on Jun 28, 2018
Thank you for your kind words :D

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful position close to the cathedral and main square. Hotel full of character, helpful and charming staff. Very steep stairs which didn't trouble us, but worth considering for folks with mobility difficulties,
Stayed 3 nights in May 2018
Response from Antonis on May 30, 2018
Thank you for your kind words :D

10/10 Excellent

Jo, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great location, with friendly and helpful staff. Would definitely recommend and stay there again.
Stayed 6 nights in May 2018
Response from Αντώνης on May 25, 2018
Thank you! Ευχαριστούμε!

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend this hotel in the heart of Chania
This is a lovely hotel very close to the harbour. We had a courtyard view overlooking the Orthodox Cathedral and square which was ideal, clean and roomy. It was also 10mins walk from the bus station so we opted to get the bus to the airport. Runs every half hour very easy and very quick. We will definitely be back 😀
Response from Antonis on May 23, 2018
Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room, staff and location are all excellent. View from balcony was great. Only gotcha is the rather steep stairs which might be an issue if you have trouble carrying your bags up a couple of flights.
Stayed 3 nights in Apr 2018
Response from Antonis on May 10, 2018
Tghank you for your honest point of view :D

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location ,very freindly staff ,one of best hotel stays ,Hoply be back next year thanks you.
Response from Antonis on Apr 22, 2018
Thank you sir for running the Cretan Marathon and for staying with us :D

8/10 Good

lilo, athens

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the main quarter of the old town.
We like it very much. The view from the balcony was great! The only thing that I would have like it better is that you have to use the stairs, there is not an elevator. The hostess were very graceful and kind.
Stayed 6 nights in Apr 2018
Response from Antonis on Apr 16, 2018
Thank you for your kind words. Kind regards, The Vilelmine Hotel

10/10 Excellent

Sonia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, so happy here
What a great place! Such a beautiful old building, decorated tastefully, so much room and in the middle of everything. We can not fault this hotel. Just perfect.
Stayed 2 nights in Oct 2017
Response from Antonis on Dec 15, 2017
Thank you :D

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely little Greek spot
Beautiful room with lots of character. Lovely little balcony for a cuppa and to watch the world go by.
Stayed 5 nights in Nov 2017
Thank you :D

10/10 Excellent

Matt, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
Fabulous hotel, very close to the city centre and the KTEL intercity bus/coach station. Staff are lovely; Adonis and Maria are great hosts. We originally planned to stay for 2 nights, but we ended up staying for 5.
Stayed 2 nights in Oct 2017
Thank you :)

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Charming and competitively priced accommodation
Rooms were charming and nicely decorated. Location was great as right in the middle of the old town. Average comfort and cleanliness level. Good for short stays if you are not planning on spending too much time in your room but prefer to roam the old town.
Stayed 3 nights in Sep 2017
Thank you :)

10/10 Excellent

Despina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!
Great experience, exceptional hospitality!
Stayed 4 nights in Sep 2017
Thank you :)

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
3 nights in busy Chania
Small, quirky, atmospheric old building very close to the Harbour in Chania Old Town. Better described as a cafe with rooms. Breakfast is available from the cafe but was not included in our room rate of £86 per night. Our room was on the first floor so the spiral stairway was not a problem but would be an issue if you had mobility problems, especially if you were on the third floor as there isn't a left. The room itself was very clean but the decor was tired and would benefit from updating. Coffee machine provided but no hairdryer! All in all a decent little place that could be excellent with a little more thought & investment. Very noisy at night!
Stayed 3 nights in Sep 2017
Thank you, we ll take your remarks into serious consideration! Kind regards :)

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely friendly small hotel (well appointed rooms and spotlessly clean), with lots of charm and in a great location in beautiful Cathedral Square.
Stayed 2 nights in Sep 2017
Thank you :)

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gem!! The hotel is perfectly located, very close to Chania harbour, shops and tavernas. It was VERY clean and very well maintained, the staff goes above and beyond to accommodate and make you feel at home! We will definitely stay here again!!
Stayed 2 nights in Jun 2017
Thank you :) Antonis

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best review ever
An amazing stay with a beautiful view and very spacious double room. Recommending to everyone. The balcony for breakfast every morning is brilliant. Room is cleaned daily and everyone is ever so friendly. Cleaning lady is a gem. Anything you need the hotel will be ready to help. WiFi is fast. There is an option for breakfast however we decided to buy out to try what we would fancy and eat in the balcony. You have TV, fridge, coffee machine, complimentary water and juices. Air-conditioning in the room. The hotel does not have a lift so you need to do stairs which for us was fine. The hotel is very well positioned in centre of Chania with easy access to tours pick up (3 mins away) bus station (5 mins), supermarkets around you (5 mins) Chania port (5 mins) plenty of very good reataurants especially towards the lighthouse front and others within the cobble streets are brilliant. Local beach is 15 mins away (all time mentioned walking distance). A short bus ride away takes you to beautiful golden beach (chrissi akti) amazing sand and clear waters. We bought tickets outside of the bus and its €1.20, inside is more expensive. You can get a taxi from and to airport about 25€ however a bus ride about 20 to 30 mins is around 3€ and does same job. The hotel does not have pool nor game rooms so if your looking to spend leisure time in hotel would not be for you. Fabulous hotel to see Chania and have a relaxing holiday. Worth every penny! Thank you.
Stayed 7 nights in Jun 2017
Thank you :) Antonis

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff
The staff at this hotel were amazing. They answered all of our many questions regarding activities in and around Chania, including in relation to the Samaria Gorge. The hotel is in a great location for shopping and spending time in Chania. It is also only a short walk to the bus station.
Stayed 2 nights in May 2017
Thank you :D Antonis

10/10 Excellent

William , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, full of character.
What a nice place! Our room was on the first floor, with a small balcony overlooking the shops. Period fittings with a modern bathroom. Complementary drinks and coffee capsules, replenished daily. There was a separate sitting room. Just a few minutes walk from the harbour. Definitely first choice for my next visit.
Stayed 3 nights in May 2017
Response from Antonis on Jul 9, 2017
Thank you :D