2 restaurants, breakfast, lunch, dinner served; American cuisine
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Reviews of Crowne Plaza Hotel Greenville-I-385-Roper Mtn Rd, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Greenville-I-385-Roper Mtn Rd, an IHG Hotel
851 Congaree Rd, Greenville, SC

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 967 reviews" "
Rating 8 - Good. 240 out of 967 reviews" "
Rating 6 - Okay. 106 out of 967 reviews" "
Rating 4 - Poor. 57 out of 967 reviews" "
Rating 2 - Terrible. 37 out of 967 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Chardon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for dinner options and access to highway
Stayed 2 nights in Apr 2024
Response from AGM on Apr 22, 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

8/10 Good

Markita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AGM on Apr 22, 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice.
Stayed 1 night in Apr 2024
Response from AGM on Apr 22, 2024
We are happy you enjoyed your stay. Thanks for the great feedback.

10/10 Excellent

Juan, Medellin

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from AGM on Apr 12, 2024
Thanks for the feedback.

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 2 nights in Apr 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

8/10 Good

Latosha

Traveled with partner
Overall good experience. We paid $15.99 plus tax (per person) for breakfast. I don’t recommend doing that, it’s not worth the price and the property is conveniently located to many other places that you could easily get breakfast. The other thing, we had a late check out and housekeeping came to our door on two different occasions.
Stayed 1 night in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Heavyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great area, close to plenty activities and restaurants.
Stayed 1 night in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

8/10 Good

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and efficient. My only complaint was with housekeeping. The bed make up looked nothing like the bed when I checked in. Clearly someone rushed through making the bed. I also left towels on the floor in the bathroom on Saturday morning and they were still there when I came back Saturday night! Otherwise, a great visit and I would come back!
Stayed 2 nights in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Kenneth

Stayed 2 nights in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Cathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charlie, Brandolyn, and Tanika are great assets to the company, very personable, friendly and helpful. Keep them happy.
Stayed 3 nights in Mar 2024
Response from AGM on Apr 8, 2024
Thanks for staying. We appreciate the feedback.

6/10 Okay

Katherine

Traveled with family and small children
The indoor pool was not heated nor were there any towels available, had to go to the front desk to request them to be refilled. Very dated rooms!
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 5 nights in Feb 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

2/10 Terrible

Danielle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Upon arrival, the smell of cigarettes filled the air, However the staff was friendly and helpful. After checking in and going to the room hallways, I noticed the ceilings were very low, I’d imagine anyone over 6’ would have to lean forward. The property was dirty, there were no toiletries to speak of in the bathroom, the mini fridge was not only cooling but had hot air coming from it, and the bathroom hair dryer was broken. I was told at check in they had a heated pool. When visiting the pool area, the enclosed room was freezing. The AC was blowing and everyone there was talking about how cold it was and we’re leaving. People had on heavy coats by the pool. The pool water was also cold, like a cold bath water. The smell of chlorine was SO strong and the water was so foggy that you couldn’t see under. The fitness center had a glassed window separating the pool from it, so the people in there were watching everyone in the pool. Not the safest feeling, back to the room and the key fob stopped working. After a couple dozen tries, I was able to open the door. Upon my arrival I overheard another guest having issues with their key fob and had a replacement assigned. Even parking was inconvenient, on a hill and no trolley was offered. With so many options in Greenville, I wouldn’t stay here again.
Stayed 1 night in Feb 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and secure with great personel working.
Stayed 5 nights in Jan 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Cina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very pleasant. We were checked in quickly and efficiently. We received our keys and breakfast passes for each morning. When we didn't want to leave the room the housekeeper just handed us fresh towels and took our used ones with no hesitation. There are lots of eating and shopping options less than 15 minutes away.
Stayed 3 nights in Jan 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Alvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great area and awesome staff
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from AGM on Mar 5, 2024
Thanks for the feedback.

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the room,bed, pilows.
Stayed 3 nights in Dec 2023

10/10 Excellent

Adelin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Alfonso

Stayed 7 nights in Dec 2023

8/10 Good

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & convenient location.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Ivan

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
All furniture was worn and soiled.
Stayed 1 night in Dec 2023

4/10 Poor

James

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was no liquid soap in the shower and I was in the shower when I found this out. When I told the staff while checking out, they told me I should have called housekeeping. I told them I was already in the shower and there was no bar soap in the room either. While checking in, we waited at least 10 minutes for someone to come to the desk.
Stayed 1 night in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for the feedback. We appreciate you staying with us.

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Dec 2023

10/10 Excellent

Charles Bryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice so far
Stayed 1 night in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for the feedback. We appreciate you staying with us.

6/10 Okay

Connie

Liked: Cleanliness, property conditions & facilities, room comfort
A BIT SURPRISING
Front desk person (She) had a loud and pushy personality that wasnt so friendly or courteous as she greeted guest. We wasnt offered water like the other check in person did after he checked in guess. Rooms are a little small, there is a fridge, but no microwaves in the room. As much as you pay for the rooms, the breakfast shouldn be included . You shouldnt have to pay an extra charge of $15+ for breafast.
Stayed 2 nights in Dec 2023
Response from AGM on Dec 18, 2023
Thank you for the feedback. We appreciate you staying with us.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely friendliest staff ever. Very clean and quiet hotel. Very easy to access. Great breakfast and it’s nice that Ruth Chris Restaurant is attached.
Stayed 3 nights in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for the feedback. We appreciate you staying with us.

4/10 Poor

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the staff and the room but the cleaning staff stole one of my newly bought face product, and she only made one bed and didn’t refresh the towels or anything. I will never let a cleaning person into another room where I’m staying at again. Not happy about that situation.
Stayed 3 nights in Nov 2023
Response from AGM on Dec 18, 2023
Thank you for the feedback. We appreciate you staying with us.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, hotel in great location, great to have a heated pool!
Stayed 4 nights in Nov 2023
Response from AGM on Nov 28, 2023
Thanks for staying. We are happy you enjoyed your stay.

10/10 Excellent

Andre

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from AGM on Nov 27, 2023
Thanks for the feedback.

2/10 Terrible

Marie

Traveled with family and small children
Room was dirty and dusty. Pullout bed for grandchildren had old food under the sofa cushions…. Change that fell out of someone’s pocket. Extremely uncomfortable… has to call for linens and make it myself. Sofa cushion stained with something. Disgusting. Bathroom door did not close. Handle broken. Smell in room. I was offered another room after calling corporate…. Will not stay there again.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 27, 2023
Thanks for the feedback.

10/10 Excellent

Amelia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Response from AGM on Nov 19, 2023
Thanks for staying. We appreciate the feedback.

8/10 Good

Ronald

Stayed 1 night in Nov 2023
Response from AGM on Nov 19, 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Dinu

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2023
Response from AGM on Nov 19, 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

JIM, LADSON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has multiple upgraded features and designs in the lobby. Very nice spaces for meetings, informal gatherings, and work.
Stayed 1 night in Nov 2023
Response from AGM on Nov 19, 2023
Thanks for staying. We appreciate the feedback.

10/10 Excellent

Brenda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
There were two staff members that were exceptional they were so nice, helpful and friendly
Stayed 2 nights in Nov 2023
Response from AGM on Nov 13, 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great price! Great location
Stayed 1 night in Nov 2023
Response from AGM on Nov 10, 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities
The staff was great and the property was clean. The beds are super comfortable! The property is dated and could use carpet replacement and updating. Otherwise a nice stay.
Stayed 2 nights in Nov 2023
Response from AGM on Nov 13, 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 days, will most definitely stay there again.. great staff and cleanliness are top priorities.. great parking also.. overall good..
Stayed 3 nights in Nov 2023
Response from AGM on Nov 10, 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from AGM on Nov 10, 2023
Thanks for staying! We appreciate the feedback and are happy you enjoyed your stay.

8/10 Good

barry

Stayed 1 night in Oct 2023
Response from AGM on Nov 27, 2023
Thanks for the feedback.

10/10 Excellent

Vernel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar staff. Friendly, courteous, and professional.
Stayed 1 night in Oct 2023
Response from AGM on Nov 1, 2023
Thank you for staying. We are happy you enjoyed your stay and appreciate the feedback.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chris the shuttle driver was awesome. Thank you Chris.
Stayed 4 nights in Oct 2023
Response from AGM on Nov 1, 2023
Thank you for staying. We are happy you enjoyed your stay and appreciate the feedback. We are truly excited that Chris gave you great customer service.

10/10 Excellent

Evelyn

Stayed 2 nights in Oct 2023
Response from AGM on Oct 25, 2023
Thank you for the great feedback.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from AGM on Oct 20, 2023
Thanks for staying with us. We appreciate the rating!