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Reviews of SOWELL HÔTELS Saint Tropez

4 out of 5
SOWELL HÔTELS Saint Tropez
RN - 98 St Pons Les Mures, Grimaud, Var

Reviews

7.0

Good

Rating 10 - Excellent. 49 out of 245 reviews" "
Rating 8 - Good. 96 out of 245 reviews" "
Rating 6 - Okay. 48 out of 245 reviews" "
Rating 4 - Poor. 32 out of 245 reviews" "
Rating 2 - Terrible. 20 out of 245 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Deborah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything from trying to find the hotel to staying only one night out of two paid for was terrible. The service was awful and their wifi and AC did not work. The wifi was critical as I’m from the US and had to work evening Zoom calls and couldn’t. When presenting this to the front manager on the morning her solution was to work in their first floor restaurant; she also flat out said we were lying about the AC not working. What was ironic was that while we were speaking to the manager, a gentleman came up with the *exact* same two issues we had for the same reasons (he too had to work). We ended up leaving and staying at a Marriott in Cassis.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels were dirty, they did not have the room i reserved. Bathroom was dirty the only good thing it was the location overall I didn’t like it
Stayed 1 night in Jul 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy. Clean. Perfect.
Perfect quick overnight stay... great service. Clean and perfect room with a beautiful balcony... would absolutely recommend!
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveler

A tad disappointed
The room was a little dated and, possibly because of the colour of the room and curtains, I didn’t feel that it was particularly clean.The mirrored wardrobe door had a large crack in it. Two of the towels certainly had not been inspected for dirty marks on them. Now for the good news - the reception staff were super friendly and very helpful. Good location.
Stayed 1 night in Sep 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Rona Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
It was ok for families not really couples
Stayed 1 night in Jul 2018

2/10 Terrible

katie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Outdated hotel
We spent one night there. The hotel common areas are nice but the rooms are outdated. The beds were very hard and not comfortable at all.
Stayed 1 night in May 2018

8/10 Good

Brian

Liked: Cleanliness, room comfort
Nice place to stay just outside St Tropez
Nice accommodations, friendly staff, very relaxing. Golf course on sight. All you can eat buffet was just ok

8/10 Good

Marcos Vinicius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
As a base for visiting the area it was ideal. Good value for money and close enough to the beach.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and nothing like the picture
I am still waiting for a refund. We arrived for our two night stay and immediately looked for another hotel - the staff were rude the and hotel looked dirty. It was also a building site. No one will contact me now for a refund, terrible service.

4/10 Poor

Goncalo, Lima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay there! Choose other hotel close to beach
We book this hotel to be checked in at 14:00 and until 16:00 we needed to wait. Hotel for old people and bot close to the beach. Different price from internet at the hotel... Cheaper locally.

10/10 Excellent

Wendy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The check in/out process was quick and handled well. The hotel is in a good location close to the beach and short walk to the port. The bus stop is just outside the hotel gate, which is good for transport links to the train station.

2/10 Terrible

Tony, Grimaud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
Need/refund

6/10 Okay

Miami Rob

It was ok for being just outside of St Tropez
Definitely worth it compared to the high prices of St Tropez. Nothing special but served it's purpose as a place to sleep while exploring St Tropez

8/10 Good

Diana, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but needs some help
This hotel is part of a newly formed hotel/condo complex, so you have tourists and residents sharing the facility. For what we wanted, the location was really convenient - 15 minutes to St. Tropez (without traffic, which is a problem in the high tourist season). Room was nice sized with a balcony, bathroom was small but about average by French standards. There is a restaurant and bar, and a laundry facility, free parking. When we arrived, they hadn't received the booking from hotels.com (internet issues), so they just gave us the room, took the credit card info, and worked it out later. We decided to stay a second day and they gave us the same rate. They tried to be helpful, but it appeared that they needed more front office assistance and organization. These are all things that can be worked out. They had bicycles that can be checked out for free, and when I wanted ice, I just went to the bar and they provided it. A good value, but be patient, they don't have all the kinks worked out yet.

6/10 Okay

Verified traveler

Good low cost of season hotel
Early march, South if France is a very sleepy place. Most shops and facilities are closed. Despite this the hotel was fully functional, very clean, helpful, nice room with good TV, nespresso machine with complimentary coffee, clean good shower. Was very convenient for my work that week.

8/10 Good

Jervaulx

Liked: Cleanliness, staff & service, room comfort
Hotel du Soleil - peace in St Tropez's madness
A lovely room set in quiet grounds with a beautiful pool. Good quality, great out- of-season price and excellent value.

8/10 Good

Jacqueline, Cleveland

Liked: Cleanliness, staff & service, room comfort
Good location, safe, clean, nice near St. Tropez
Good location near St. Tropez. For a decent price I was able to stay near St. Tropez without breaking the bank. As a woman traveling alone I felt very safe here. When I arrived (driving from NIce airport after travel from U.S.) I was happy and felt at home. I like that one can park a car in the hotel lot. Parking seems tricky in many places in the south of France. Staff was nice and helpful. They directed me to Plage De Pampelonne (beach) in St. Tropez. One of the coolest places I have ever been as it was understated, not overly developed, and had a very cool and classy vibe. The hotel itself is not fancy by any stretch of the imagination but it was clean and functional. I like the wooden floors in the room because carpeting, let's face it, gets kind of gross after a while. I am a runner and found a nice path next to the water to enjoy a great run on. Two challenges...... were lack of nearby place to go grab a morning coffee, though you could take a ten minute walk or quick drive to a nice french patisserie where people line up to buy bread etc.for the day. Also at night one is hard pressed to find a nearby place to eat without a drive. Overall I would stay here again. I enjoyed the location, felt safe, and the rooms were clean and functional.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Faye, London

Liked: Cleanliness, property conditions & facilities, room comfort
Rocky start but good hotel
We had booked a twin room for our stay. When we arrived, very tired after a LOT of travelling, we got to our room to find a double bed. We went back to reception and were told that the hotel was full and we'd have to keep that room for the night and change the following day. We were offered a free drink for our inconvenience. Only when I said that wasn't acceptable did the receptionist say he'd look in to it. We were advised to remain in our room. We were then told that actually the manager had found us a twin room and we could move. Not the biggest deal but we were annoyed at their error, then told that there was no other room, we were only moved when we complained. Other than that, the hotel was clean and in a great location for the beach, and the staff were super helpful for the rest of our stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Very good service. Nice breakfast

8/10 Good

sjsj

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel well situated
I stayed 3 nights at this hotel and have also stayed here in the past. It is a very nice hotel in an excellent situation and the grounds around are well maintained with luxurious vegetation although the golf could do with some attention especially the greens! It has recently been refurbished, simply, but clean and practical with a very nice rain shower head in the bathroom and coffee/tea machine in the bedroom. Staff were very pleasant. Very nice swimming pool and again clean and well maintained.

8/10 Good

Gina, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for everyone
pleasantly satisfied for a last minute booking. Feels it lends its self to adults more than families. Which suited myself and my friend. Would return!

6/10 Okay

Carlinhos Escolaris

Liked: Cleanliness, staff & service, room comfort
Impossible to find!
We had a REALLY hard time finding the place! After finding the sign on the road that said the hotel was at 350m, we drove looking for another hotel sign and did not find it, so we kept on driving. After turning around we found two properties where the hotel should be. The one on the !right had a locked gate, so we went in the one with the open gate. After waiting a long time in line at the reception, we were told our hotel was the one next door! It was VERY frustrating, after a long trip! The elevator is all beatup from the luggage carts and looks industrial. Somebody had taped a piece of paper with the floor numbers over the buttons! It looks un-professional! The rest of the property is nice. (We only stayed the night, so we did not have time for much...)

2/10 Terrible

John 3216

Disliked: Cleanliness, room comfort
Tired old property
Hotel is looking very tired and past its day, i.e doors falling apart, tiles loose, mould and water stains. Needs a total refit and the grounds, including the 'golf course', need some serious maintenance. You couldn't play real golf on it, only crazy golf would suit. We booked 2 double rooms but upon check in we got one double and one twin, with nothing else available. Breakfast was good though.

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Great staff...Claire and Mgr. Rene
Liked the property and grounds. Close to Grimaud village and Port Grimaud. A relaxing stay. Staff was very helpful with all are needs and inquires. A broken toilet was fixed rapidly. Breakfast buffet very good. The manager Rene was always available and affible. The desk clerk, Claire was knowledgable and sweet.

8/10 Good

Dave, Fareham

Liked: Cleanliness, staff & service, room comfort
Great Location
Great location near Praries beach only 5 minutes walk away

4/10 Poor

Vern, London, UK

Disliked: Cleanliness, staff & service
Overall very disappointed
Arrived at 14:45 after a really long journey and then got told I can only check in after 17:00. This was for all guests and is definitely not made clear on the website. Breakfast was plain disgusting. Tables were left uncleared so had to sit at a dirty table and there wasn't much breakfast left after 9:30 (although it is served untill 11:00). What was left looked like scraps I would feed to my dog.... I had to make due with a single slice of toast with jam. Overall very disappointed. Will not stay there again.

4/10 Poor

Phil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a tired hotel
Well, the location is great. You just walk across the street to a very nice beach (with showers and beach bars). You are a 10 minute drive from St. Tropez and 15 minutes to Saint Maxime. However, this hotel needs some real investment. The decorative pillows and blankets are just gross. Furniture is old. I had two rooms, one had ants and no air conditioning (broken). The outdoor hallway had pigeon droppings that were not cleaned up for at least a three day period. Most of the front desk staff spoke no english (if you care).

2/10 Terrible

Forres, New Zealand - Auckland

Disliked: Staff & service, property conditions & facilities
Facilities: Bare minimum; This property should not be on Wotif.com

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
It's time for a refit....
For the money paid, there are better options just around the area / next towns. The hotel is getting overaged, however the stuff was nice and trying to be helpful. The limitation / payment for the internet use is not acceptable these days. Tried to book another room on the spot, unfortunately through Expedia there was showing no availability even though there were rooms available, which however were sold only through the hotel's call center for much more then it was stated on the price list at the reception. Certainly I did not take another room, as it was not only much more then on Expedia when booked the first 4 rooms, but as well much over the advertised price by the reception of the hotel itself. The entrance and exit are a little bit unpleasant for bikers, as the automatic doors sensors don't sense the bikes and you need to enter the code to be able to access the hotel at all. The code is given by the reception, to get in the first time you need to use your phone to receive the code (what is really complicated especially if you are using another SIm then French). As well the entrance is downhill and exit then uphill...well not the most pleasant way to enter the hotel with a bike and typing in a code.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Great Simple Hotel
Great simple hotel with very nice staff. Located close to absolutely amazing Port Grimaud.

6/10 Okay

CANSEV, TURKEY

Not very much impressed
The hotel is good value for money. Properly maintained. Good location. As could be expected from a three star hotel. There was nobody at the hotel after 23.00 and no service. The receptionist was trying to help at breakfast and would not speak any language other than French! I do not recommend anybody to buy breakfast at this hotel. Money paid for breakfast is a waste of money. There are cafes and restaurants in the neigbourhood you can have all kinds of meals.

6/10 Okay

Sam, PT

Middle service
Mediocre hotel on city suburb

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - great room for moeny
There are actually two hotels at this location - the pool at Pierre Vacances and Residences is actually a nicer pool with great surroundings. Rooms are nice with great balconies!

6/10 Okay

Verified traveler

Updated needed
Rooms need an update and the internet access was too expensive!!! Also check-in is really late after 4:00pm and check-out too early 10:00am ! That reflects the cheap management mentality.

6/10 Okay

S, East Surrey

Liked: Room comfort
Disliked: Cleanliness
Hmmmm!
Hotel fine. Good facilities, good locations for travelling around and visiting beaches etc. Room was comfortable but balcony area was filthy. Manager was a bit miserable but other staff were OK. Pool turned horrible green when it rained so kept out of it after that. Other wise it was a great pool. Overall not too bad and reasonable value for money given the area.

10/10 Excellent

Daniel

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonjour hôtel 4 etoiles mais ils se foutent de la gueule de qui Cet hôtel est horrible 2 nuits 389 euros on est partis après la première nuit je ne sais pas qui met les étoiles mais la personne doit être aveugle inadmissible La télé ne fonctionne pas dans la chambre on vous propose d aller regarder la télé dans une autre chambre au lieu vde vous changez de chambre incroyable comme réponse .les rideaux ne ferme pas toute la baie vitrée donc réveiller par la lumière du jour ,la tapisserie décollé du mur ,boîte a mouchoirs vide . Bruit de la soufflerie extérieure jour et nuit Ce n' est pas un hôtel 4 etoiles mais 1 étoiles une honte n allait surtout pas dans cet hôtel Je me suis fait voler c incroyable que des hôtels comme ça existent Voir photos
Rideaux ne ferme pas toute la baie vitrée
Soufflerie de la clim jour et nuit
Boite à mouchoirs vide
Douche l eau passe a travers la vitre joint à changé
Stayed 2 nights in Sep 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bel hôtel !
Très bel hôtel un peu décentré du centre-ville et très près de Port-Grimaud. Le complexe en général est très agréable avec une très grande piscine, un golf, des terrains de basket… La chambre en rez-de-jardin donne sur un très beau parc. Elle est bien équipée avec machine Nespresso, peignoirs de bain, « claquettes » de bain… Le petit-déjeuner est très copieux et diversifié. Il est un peu cher, puisqu’à 20€, mais on peut aussi se faire un en-cas pour le midi. Et encore le mot « en-cas » n’est pas approprié puisqu’on peut se faire un vrai repas complet. D’une manière générale le personnel est très sympathique, à l’exception d’une personne de l’accueil qui l’était un peu moins. Nous recommandons.
Stayed 1 night in May 2023

10/10 Excellent

Delphine

Stayed 1 night in Mar 2023

10/10 Excellent

sooben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Verified traveler

Disliked: Room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Jacqueline

Stayed 2 nights in Oct 2022

10/10 Excellent

Dario

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura dotata di grandi spazi bellissima piscina inserita in un parco
Stayed 4 nights in Jul 2022

8/10 Good

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Sowell on May 31, 2022
Nous vous remercions d'avoir pris le soin de partager votre avis suite à votre séjour au sein de notre établissement et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Bine à vous. La direction

10/10 Excellent

Riccardo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel molto accogliente e con molti servizi.
Stayed 1 night in Apr 2022
Response from Sowell on May 31, 2022
Vi ringraziamo per aver condiviso la vostra opinione dopo il vostro soggiorno nella nostra struttura e speriamo di avere il piacere di accogliervi di nuovo molto presto. Auguri. (deepl translate)

8/10 Good

Claude

Stayed 2 nights in Apr 2022
Response from Sowell on May 31, 2022
Nous vous remercions d'avoir pris le soin de partager votre avis suite à votre séjour au sein de notre établissement et espérons avoir le plaisir de vous accueillir à nouveau très prochainement. Bine à vous. La direction