Premium Room, 2 Queen Beds, Smoking | 1 bedroom, desk, iron/ironing board, free WiFi

Reviews of OYO Hotel Groesbeck

2 out of 5
OYO Hotel Groesbeck
302 S Ellis St, Groesbeck, TX

Reviews

5.4
Rating 10 - Excellent. 16 out of 82 reviews" "
Rating 8 - Good. 18 out of 82 reviews" "
Rating 6 - Okay. 4 out of 82 reviews" "
Rating 4 - Poor. 9 out of 82 reviews" "
Rating 2 - Terrible. 35 out of 82 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

3.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jesus

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
False advertisement, nothing how it looks online, no cable or wifi.
Stayed 7 nights in Apr 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service
No WiFi no cable no discount because of this
Stayed 2 nights in Apr 2024

2/10 Terrible

Gabriela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tv or internet working.
Stayed 1 night in Apr 2024
Response from Lisa on May 5, 2024
Apologies for the inconvenience caused, Gabriela! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Drove 500 Mile called to check on my room and to let them know we were on our way . Them Min the gentleman that answer the phone told me my room had been cancelled due to unforseen circumstances and then had the nerve to tell me I would not get my money back for 7 to 14 days after I was told that they would not take it off my card till I got there. I don't recommend they to anyone and I am surprised they. Expedia would allow such disrespect to people..
Stayed 1 night in Apr 2024
Response from Lisa on May 5, 2024
Sorry for the trouble caused, Michael! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Lisa

2/10 Terrible

Guilberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Lisa on May 5, 2024
Hi, Guilberto! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 Excellent

Manuel

Stayed 2 nights in Jan 2024

2/10 Terrible

Anne

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Nasty dirty will never stay again
Stayed 1 night in Sep 2023
Response from Eva on Oct 13, 2023
Hi, Anne! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 Terrible

Jennifer Ramirez

Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
We are sorry to hear about your experience, Jennifer! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Maria

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its was very quiet and relaxing, not to much traffic or noise,
Stayed 1 night in Jul 2023
Response from Eva on Jul 29, 2023
Hi, April! we are happy to hear you had a great time with us. Your precious words of gratitude have meant a great deal to us, and hope to serve you even better soon. Regards, Eva

2/10 Terrible

Sandi

Traveled with group, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Besides the fact that i came home with bedbugs...there were dead crickets and roaches, sink and tub drains all drained slow, someones underwear in the parking lot, dirty/stained towels, stained mattresses, no bath mats, I could go on but you get the picture. We were limited on stay options bc of the festival in Mexia. I will never stay at another one of these no matter what the situation is or how limited ny options might be. Front desk lady was so sweet. They either do not have the money to keep up with repairs (missing all baseboards in ny room) or just don't care.
Response from Eva on Jul 25, 2023
We are sorry the stay turned out to be an average one, Sandi! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

2/10 Terrible

Mark

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Ava on Jun 21, 2023
Hi, Mark! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ava

2/10 Terrible

Christerpher

Stayed 1 night in May 2023
Response from Maria on Jun 26, 2023
Hello, Christerpher! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Maria

2/10 Terrible

Chris

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets where dirty the room hadn't been clean we went to see about it they told us we could leave
Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Hi, Chris! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 Terrible

Tyler

Stayed 1 night in Nov 2022

2/10 Terrible

Rodney

Disliked: Amenities, property conditions & facilities
The room had no telephone or alarm clock to set a wakeup call. Neither the sink or bathtub had stoppers installed. Therefore you cannot take a bath (shower only) or wash your face in water. The refrigerator had no water or drinks to purchase. The TV controls were poor and you had to trick them to get reception. The front desk was not open, to talk to someone you had to go to night window and knock on glass. offsetting rooms and above rooms had poor sound control and it was noisy .
Stayed 2 nights in Oct 2022
Response from Ammy on Oct 19, 2022
Apologies for the problems you had faced, Rodney! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

4/10 Poor

Coretta

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You Get What You Pay For
The room was not clean at all, the tub held water and the toilet was absolutely discussing from top to bottom. Dead bugs on the floor, spider webs in the corner of the bathroom. The family that stayed up above us had a bunch of kids that stayed running around in the room, dropping things on the floor. I am a nurse with agency and worked 12 hours at night so I couldn’t get any rest. The price was reasonable.
Stayed 2 nights in Sep 2022
Response from jan on Sep 11, 2022
Hi, Coretta! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

4/10 Poor

Thomas

Stayed 3 nights in Aug 2022
Response from Arthur on Aug 17, 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Laryssa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
need new towels, showers are dirty, toilet is a rocking chair, bed bugs.
Stayed 1 night in Apr 2022
Response from Jane on May 9, 2022
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you with an amazing stay ahead. Regards, Jane!

2/10 Terrible

Javier R

Traveled with partner
Disliked: Cleanliness
Uncarpeted room. Dirty under both end tables besides bed. One big towel only with a one foot black stain. No iron and ironing board, coffee pot, ice on ice machine, closet and clothes hangers and especially, no continental breakfast.
Stayed 1 night in Feb 2022
Response from Ammy on Feb 17, 2022
Apologies for the problems you had faced, Javier! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Tanner

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo should be rename ONO
I will let the pictures speak for themselves
Stayed 1 night in Dec 2021
Response from Chris on Dec 26, 2021
Hi Tanner, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Chris

2/10 Terrible

Crystal

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t waist your money it’s dirty and noisy
Stayed 2 nights in Nov 2021
Response from Amina on Nov 23, 2021
We are sorry for the inconvenience caused to you, Crystal! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room would have been okay if it was cleaned. The bed was made but everything else in the room was filthy.
Stayed 1 night in Nov 2021
Response from Amina on Nov 9, 2021
We are sorry for the inconvenience caused to you, We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Amina!

2/10 Terrible

Carolyn

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Walls were dirty..the floor had dead bugs on it. Looks like they did not mop the floor before my arrival. Will not stay here again. Some of the wall outlets did not have a cover plate on it.
Stayed 1 night in Sep 2021
Response from Hannah on Sep 13, 2021
Apologies for the inconvenience caused, Carolyn! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Hannah!

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021
Response from Hannah on Jul 12, 2021
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Hannah!

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ended up not even staying due to it not being what I thought it was.
Stayed 1 night in Jun 2021
Response from Jake on Jun 28, 2021
Hi, Joshua! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Jake

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i did not stay at hotel it was the wrong hotel and it was in a terrible area and not covid safe
Stayed 1 night in Mar 2021
Response from Joe on Mar 30, 2021
Hi, thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Joe

4/10 Poor

Verified traveler

Traveled with family
Disliked: Amenities
No towels or wash cloths were provided 2 out of 3 nights.
Stayed 3 nights in Mar 2021
Response from Bruce on Mar 24, 2021
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Bruce

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Bryce on Mar 17, 2021
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Bryce

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was never cleaned prior, front desk didnt care, 2 grey towels, no toilet paper. The worst
Stayed 3 nights in Feb 2021
Response from Marie on Feb 21, 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Marie on Feb 22, 2021
Thanks for rating us positively, Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Marie!

2/10 Terrible

Verified traveler

Stayed 2 nights in Jan 2021
Response from Marie on Feb 7, 2021
Hi, We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place which we enjoy so much Front desk was wonderful with the service We love it and hope next year we will there again Good job Thanks
Stayed 1 night in Oct 2020
Response from adam on Oct 26, 2020
Thank you so very much! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Adam

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty. Cigerellos were left in toilet as well as room. Loiterers all outside. Left and went to another hotel.
Stayed 1 night in Sep 2020
Response from James on Oct 5, 2020
Apologies for the inconvenience caused, Michael! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, James!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
It was just ok. Nothing fancy. Felt fairly clean but the bathroom grout and tiling need a severe cleaning with bleach and or replacement very badly. Am updating is in order.
Stayed 3 nights in Aug 2020
Response from Bella on Aug 23, 2020
We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Bella!

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room.
The non smoking room was definitely a much better one. Much cleaner and nicer. Definitely comfortable. No problems at all.
Stayed 1 night in Aug 2020
Response from Ammy on Aug 18, 2020
Thank you for the pleasing feedback, Sarah! We will put in our continuous efforts to provide consistent service every time. Regards, Alex

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is friendly at check-in. Room is spacious and the price is great! Bed is firmer than I'm used too but I slept amazingly
Stayed 1 night in Aug 2020
Response from Cheshta on Aug 10, 2020
Hi, Christine! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Jacob

8/10 Good

Riley, Dickinson

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff very helpful. Lisa checked our room and wiped clean one more time and very friendly and knowledgeable of what the city has to offer. Pets were welcome! Very quiet. Ice machine available and vending machines. No coffee pot however in room. Bed comfortable and air conditioning very cold which we loved. Thanks
Stayed 1 night in Aug 2020
Response from Jack on Aug 6, 2020
Thank you so much for the positive rating, Riley! Thank you for sharing this with us, we have duly noted your feedback and we will strive for a better experience in the future. Regards, Jack

2/10 Terrible

Shenitia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt so dirty
Stayed 1 night in Jul 2020
Response from Chris on Jul 30, 2020
Sincere apologies, Shenitia! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 3 nights in Jul 2020
Response from Ammy on Jul 30, 2020
Hi, we are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Alex

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Chris on Jul 22, 2020
We are glad to see that you have rated us positively, Sarah! Do give us more chances to enhance your experience with us. Regards, Chris

8/10 Good

Jannette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on Mar 31, 2020
Hi, Jannette! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Joey

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 5, 2019
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Cheshta

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from Cheshta on Dec 2, 2019
Thanks for the positive rating, Natalie! Hope to host you soon :) Regards, Cheshta

8/10 Good

Robinette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waco
Very nice older hotel, newly renovated. Still needs some minor work. Like up graded TV's, Phones hooked up, internet and cable Tv are spotty at best. But was perfect for what we needed and a great price.
Stayed 4 nights in Nov 2019
Response from Edward on Nov 24, 2019
Hi Robinette! We feel blessed to see that you took out time to update us with your valuable suggestion and review so we can reach a better quality level. Regards, Edward

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.....good staff ..lisa dos a good job there ...shes the backbone in groesbeck tx oyo hotel
Stayed 4 nights in Nov 2019
Response from Cheshta on Nov 29, 2019
Thank you for rating us super, Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Good

Rikki

Liked: Staff & service, property conditions & facilities, room comfort
Service was excellent, staff was very friendly little dirty but ok for the price. Ill be back...
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 12, 2019
Hi, Rikki! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Cheshta on Nov 9, 2019
Appreciate your positive rating, We do take pride in catering to our guests needs the best way we can. Keep this love coming :) Regards, Cheshta

10/10 Excellent

Jerralee

Liked: Cleanliness, staff & service, room comfort
Basic friendly stay
Just the basics for the price. Great desk clerk!
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 9, 2019
Thank you for rating us super, Jerralee! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

6/10 Okay

Erin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
get what you pay for
Price was right, but you get what you pay for. We rented two rooms. One was decent, but not great. The other I'm pretty sure hadn't been cleaned. Dead bugs everywhere, and bugs between the sheets. Looked like they'd set off bug bombs and hadn't cleaned room afterwards. Also, no blow dryer and need to bring your own shampoo and soaps.
Stayed 1 night in Oct 2019
Response from Cheshta on Nov 1, 2019
Hi, Erin! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta