On the beach, white sand, sun loungers, beach towels

Reviews of Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 out of 5

Reviews

8.0

Very Good

Rating 10 - Excellent. 155 out of 371 reviews" "
Rating 8 - Good. 113 out of 371 reviews" "
Rating 6 - Okay. 53 out of 371 reviews" "
Rating 4 - Poor. 28 out of 371 reviews" "
Rating 2 - Terrible. 22 out of 371 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at this resort. Everyone is very nice and helpful. Our butlers Teddy and Terrell were amazing!
Stayed 5 nights in May 2024

10/10 Excellent

Alya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very well planned property , there was no need to make reservations at the restaurants, fish was fresh and the food tasted good . They need to work on their desserts.
Stayed 3 nights in May 2024
Response from HSL on May 17, 2024
Thank your for your review. We are happy that things were to your liking. Looking forward to serving you again soon!Best Regards.

6/10 Okay

GERMAIN

Traveled with partner
The layout of the property is great however the room service takes too long. There was a leak in the bathroom. (3301) I requested an iron even when I had the steamer but still it took 24hours to get it delivered. Our housekeeper was great though and restaurant staff.
Stayed 3 nights in May 2024
Response from HSL on May 14, 2024
Dear Valued Guest,Thank you for feedback as we love to hear from our guests on ways we can improve service. We are sorry to hear about these areas of improvement. We continue to work to keep our standard high and strive to give the best service.Best Regards.

8/10 Good

Erica

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from HSL on May 14, 2024
We appreciate your rating. We hope that next time we can meet all expectations.Best Regards.

10/10 Excellent

Shaimeek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HSL on May 14, 2024
Thank you for your perfect rating!Best Regards.

6/10 Okay

Kelli

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The property is beautiful but my experience as a royalton guest was probably the worse out of all the royaltons I stayed at . And i been to all royalton resorts besides Cuba. No attention to detail when it comes to guest- no welcome no anything wasent even told my room number after paying or given a pamphlet about layout of the property . Had to request this . My room wasent cleaned prior to my arrival took hours to clean it to standard . staff very unwelcoming besides a select few.
Stayed 4 nights in Apr 2024
Response from HSL on May 14, 2024
Dear Valued Guest,We are truly sorry to hear that this was your experience with us. We continue to work to improve our overall service so your feedback is of utmost importance to us.Best Regards

8/10 Good

Emilia

Traveled with family
Liked: Cleanliness, staff & service, amenities
On the whole a beautiful place!
Stayed 7 nights in Apr 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest, Thank you for reviewing your stay and sharing with us your kind words. We look forward to hosting with you. Regards

10/10 Excellent

Dianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and the property was clean. They had activities on the premises if you wanted to partake in. Definitely will come back
Stayed 4 nights in Apr 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest,Thank you for rating your experience and we are happy to know that you had such an amazing time! We are looking forward to meeting with you again in the near future.Regards

8/10 Good

Debbie - Ann

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My stay was awesome only thing I didn’t like is that most of the staff wasn’t pleasant.
Stayed 4 nights in Apr 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest, Thank you for rating your experience with us and we extend our apologies the level of service delivered. We will be sure to pass on those remarks to the relevant Team in an effort to remedy those.

4/10 Poor

Charelene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
not interested in saying anything except staff amazing and should be paid more poor people
Stayed 9 nights in Mar 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest, Thank you for sharing your feedback. We appreciate your recognition of our amazing staff. Once again, thank you for choosing our resort. Regards

8/10 Good

Stefan

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest, Thank you for leaving us this review and hope that we can host you again. Regards

8/10 Good

Damon P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very good. The location and scenery was Excellent. The majority of the staff was great. The food was average. They do not season the food well. The entertainment was very good. Overall we had a fantastic experience.
Stayed 8 nights in Mar 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our property, location, and scenery. Your feedback about the food is noted, and we'll take it into consideration for future improvements. We're glad you had a fantastic overall experience and hope to welcome you back soon for another memorable stay! Regards

4/10 Poor

Amber

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for an “ Adults only “resort like it states in the caption , THIS IS NOT IS! There are children on this resort . It’s boring , nothing fun to do on the resort for the amount of money you spend . The staff is ehhh or should i just say it’s the women because the men were pretty nice . Now let’s talk about the rooms. We had a swim up and my god did it smell like so much mold and poison !!! As soon as you turn on the air , it feels like you’re surrounded by a silence killer . The rooms were dirty , the shower pressure was terrible and i mean terrible !!! Not to mention the hotel was 2 hours away from the airport and about an hour away from All the excursions!! I’m so mad we wasted money on this hotel smh completely put a bad taste in my mouth about st Lucia !
Stayed 3 nights in Mar 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest, We're truly sorry to hear about your disappointing experience at our resort. We understand your frustration with the presence of children despite the "Adults Only" designation. We apologize for any confusion or inconvenience this may have caused. Hideaway at Royalton Saint Lucia shares the same complex as Royalton Saint Lucia which is a family friendly resort. Regarding your concerns about the staff, cleanliness, and room conditions, we take these issues very seriously and will address them with our team to ensure improvements are made. Your feedback is invaluable in helping us maintain the high standards of service and quality that we aim to provide.We regret any inconvenience caused by the distance from the airport and excursions. We understand that this may have impacted your overall enjoyment of your stay.We sincerely apologize for falling short of your expectations and for any negative impression this experience has left you. We wish to welcome the opportunity to make it right and hope you'll consider giving us another chance in the future. Regards

10/10 Excellent

Harvey, La Romain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great There was activities throughout the day Wide variety of food to choose from
Stayed 2 nights in Mar 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest, We are happy to host you and thank you for choosing our resort! Thank you for your kind compliments. Regards

10/10 Excellent

Rebekah

Stayed 3 nights in Mar 2024
Response from HRSL on Apr 23, 2024
Dear Valued Guest,Thank you for rating your experience perfectly! We were pleased to host you and hope to serve you again. Regards

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a girls trip. The resort is very nice & quiet. Many options for food and the staff was amazing. I will note that this hotel suits for much of an older crowd (40&up) on the Hideaway side & not much singles to interact with (A lot of couples) but overall my stay was a 10/10! Make sure you see the best bartender on site, his name is Ashley.
Stayed 4 nights in Feb 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest, Thank you for choosing our resort for your girls' trip! We're thrilled to hear that you enjoyed your stay and that you found the resort to be very nice and quiet. We're glad you appreciated the variety of food options and the amazing service provided by our staff.We understand your feedback regarding the demographics of our guests and will take it into consideration as we continue to enhance our offerings. We're delighted to hear that you had a great experience overall and that Ashley, our bartender, made a positive impression on you.Thank you for sharing your feedback, and we look forward to welcoming you back for another fantastic stay in the future! Regards

2/10 Terrible

Diamela

Disliked: Staff & service, property conditions & facilities
Do not recommend. The staff were so rude and service was terrible. They did anything they could do to get money out of you. The resort itself is nice but staff, service and quality of food is terrible.
Response from HRSL on Apr 24, 2024
Dear Valued Guest, We're disappointed to hear about your experience. Providing exceptional service is our priority, and we apologize for any rudeness you encountered. Your feedback is valuable, and we'll address it with our team to improve. If you'd like to discuss further, please reach out. Thank you for sharing, and we hope to have the opportunity to regain your trust. Regards

6/10 Okay

Tiffany

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful, the staff could have been a little nicer. The rooms were nice, but there was a mildew smell in the room. I wish the resort had more entertainment options. They offered nightly activities but it seemed as if I was hearing the same music every night.
Stayed 4 nights in Mar 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest, Thank you for sharing your experience with us. We're glad to hear that you found our resort beautiful and enjoyed your stay overall. However, we apologize for any shortcomings in the service provided by our staff. We take your feedback seriously and will address this with our team to ensure improvements are made.Regarding the mildew smell in your room, we apologize for any discomfort this may have caused. We will investigate this issue immediately to ensure that it is resolved and that all our rooms meet the highest standards of cleanliness and comfort.We appreciate your feedback regarding the entertainment options. We strive to offer a variety of activities and entertainment to cater to all our guests' preferences, and we will take your comments into consideration as we continue to improve our offerings.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Regards

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly. Check in and out were easy. Lots of options for food/bars entertainment. Food was fine. Hibachi and gratzi were the best options. Service was slow at times. But everything else was great! Pool, water/beach.
Stayed 6 nights in Feb 2024
Response from OCM on Mar 4, 2024
Dear Anthony,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time while we were there. The staff was amazing. Darnell and Ferna went above and beyond for us at all times amazing food we will be back. Darnell and Ferna were our butlers they made this trip so amazing for us . I give it 5 stars for sure !!!
Stayed 7 nights in Aug 2023
Response from OCM on Feb 26, 2024
Dear Stacy,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 Excellent

Jordan

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from OCM on Feb 26, 2024
Dear Jordan,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 Good

Alesia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything was good except stuff and service. We were waiting for waitresses about 20-30 min. And another thing is beach towel. they give everyone unlimited number of towels. We had to wait until new towels appeared.
Stayed 5 nights in Jan 2024
Response from OCM on Feb 11, 2024
Dear Alesia,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 Excellent

Jasdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort with amazing facilities!
My wife and I travelled here for the second portion of our honeymoon in St Lucia and were not disappointed whatsoever. We stayed in the Hideaway portion of the hotel (Adults only) and upgraded to Diamond club which gave us access to a 'butler' who was available to book us into the restaurants and help with any general queries (other examples include general questions about the resort and island, helping to arrange a taxi to the street party). Being in diamond club also allowed access to the diamond club area of the resort (which happens to be on the other end of the resort from the hideaway) where there is a pool, beach area and bar (serving daytime food which cannot be found elsewhere). In our opinion, it is certainly worth the upgrade for the level of service that you receive. Now onto the resort in general; all of the restaurants served great food and we had no complaints with any of it. There is a good variety of cuisines and the coffee shop is a great addition. The staff throughout the resort were friendly and very helpful. BUT.... if you want to experience more of what the island has to offer then I would recommend a couple of nights at a different hotel out of the resort also. It would be easy to stay in the resort without leaving as there is so much on offer but we experienced the REAL St Lucia when we stayed near Soufriere for 2 days prior to this. This isn't an issue with the resort in particular as there are excursions on offer but something to bear in mind.
Stayed 5 nights in Jan 2024
Response from OCM on Feb 11, 2024
Dear Jasdeep,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

2/10 Terrible

cat

Traveled with family
Disliked: Staff & service
Diamond club not worth it. In room dining for breakfast wrong every day, butler no where to be found, food only ok, service pretty awful. For over a thousand a day stay somewhere else. Also not all inclusive.
Stayed 3 nights in Feb 2024
Response from OCM on Feb 11, 2024
Dear cat,Thank you for taking the time to provide feedback on your recent stay. We sincerely apologize for the shortcomings you experienced with our Diamond Club service and in-room dining. Your comments are valuable, and we are committed to addressing the issues you highlighted.We regret any inconvenience caused by the inaccuracies in your breakfast orders and the unavailability of your butler. Our team is investigating these concerns to ensure a more seamless experience for our guests in the future.We also appreciate your feedback on the food quality and service. Please be assured that we take this seriously and will be working to improve in these areas.Regarding the all-inclusive aspect, we apologize for any confusion. We will review our communication to ensure that our guests have clear expectations about the services included in their stay.We understand your disappointment, and we appreciate your candid feedback. We hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.

10/10 Excellent

Daniela Jirina Bozena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from OCM on Feb 7, 2024
Dear Daniela Jirina Bozena,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 Excellent

leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just returned from an amazing stay at the Hideaway at Royalton St Lucia. I am a member of another all inclusive resort chain, which doesn’t have any properties on St Lucia, so I decided to give Royalton a try. It was my husband’s 50th birthday gift and I wanted it to be memorable. Well, Royalton exceeded all of my expectations, starting with the warm welcome and easy check in. I upgraded to diamond club, which came with two butlers, Gessler and Fabian, both were amazing! They were professional, attentive and extremely helpful assisting with the many activities I had planned for my husband’s birthday. I also would like to acknowledge Keisha D. from Guest Services, who was in constant contact with me for weeks prior to our arrival, making sure that all of my wishes were fulfilled. We had breathtaking view from room 1404. The sound of the waves crashing outside of our balcony was very soothing. The property offered multiple pools with and without activities, which was nice. The grounds were immaculate and well maintained. The staff was always smiling and friendly when walking throughout the resort. I was always hesitant to stay at a resort that allowed children, but I must say, Royalton does it well. There are areas throughout the resort for children to enjoy and when they were around adults, they were accompanied by their parents. The Hideaway side, is truly a hideaway. It’s on the quiet side of the property with beach access, beach bar and restaurant, very romantic!
Stayed 4 nights in Jan 2024
Response from OCM on Feb 7, 2024
Dear Leslie,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

6/10 Okay

Zehra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Food was terrible and the staff was not friendly at all
Stayed 6 nights in Jan 2024
Response from OCM on Jan 28, 2024
Dear Zehra,Thank you for choosing our resort for your recent vacation and for taking the time to share your experience with us. Guest feedback is important to us as this information will allow us to identify areas of opportunities and make the necessary improvements in an effort to enhance the quality of our services and facilities. With this being said, your comments have been noted and shared with the relevant managers for further review and the necessary measures to be taken to ensure the satisfaction of our guests.Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you with a future experience that will surpass your last and change the current perception you may have of our resort.Regards,Hideaway St. LuciaManagement Team

8/10 Good

Randall

Stayed 5 nights in Jan 2024
Response from HRSL on Apr 24, 2024
Dear Valued Guest, Thank you for leaving us this review and we wish to welcome you again to our resort. Regards

10/10 Excellent

Jumaane K, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 3 nights in Jan 2024
Response from OCM on Jan 28, 2024
Dear Jumaane K,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 Good

liana

Stayed 5 nights in Jan 2024
Response from OCM on Jan 16, 2024
Dear liana,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

6/10 Okay

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and rooms are beautiful. My issue was that the pools closed at 6p and there’s a very strict dress code for dinner, you basically have to be completely covered, and dress formally for dinner. The room service food is mid to poor. By midnight the resort is completely quiet, basically forcing guests in their rooms. I loved the room and beach though.
Stayed 2 nights in Dec 2023

2/10 Terrible

Nehemiah

Stayed 1 night in Dec 2023
Response from OCM on Dec 29, 2023
Dear Nehemiah,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.We are very grateful for your visit. Nevertheless, we regret to learn that you did not satisfied with your stay. For this reason, we would like you to accept our sincere apologies for any eventuality experienced.We are sorry to learn of any shortcomings during your recent stay with us, as it is never our intention for any of our guests to have a less than incredible experience. We sincerely regret any challenges you may have been faced with regarding your room condition. Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you. Regards,Hideaway St. LuciaManagement Team

8/10 Good

Tyron

Liked: Cleanliness, property conditions & facilities
It has always been my favorite place for vacation , but this time was very special to me , the Japanese's resturant
Stayed 2 nights in Dec 2023
Response from OCM on Dec 29, 2023
Dear Tyron,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 Excellent

Tesca

Stayed 1 night in Dec 2023
Response from OCM on Jan 16, 2024
Dear Tesca,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

10/10 Excellent

Soma, new york

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from OCM on Dec 14, 2023
Dear Soma,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team

8/10 Good

Lars

Stayed 1 night in Dec 2023
Response from OCM on Dec 12, 2023
Dear Lars,Thank you for choosing Hideaway Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway Saint LuciaManagement Team.

4/10 Poor

Tanya

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this property: The first thing that bothered me was that the property didn’t offer complementary transportation to, and from the airport. You will have to find your way from the airport to the resort, which is almost a 2 Hour Drive , and it will cost you anywhere between $90-$120 both ways. Second issue was the food quality and service. It was extremely hard for me to find anything that was remotely good to eat. The service people were extremely rude. The room service operator snapped at me after I was asking for clarification about my order. Room service took over an hour to deliver. another server seemed to get upset with me when I would ask for additional mimosas during brunch. The cleanliness of the room was terrible. When I entered the room, the mirror was covered in black spots that couldn’t be cleaned off. It appeared to be molded. They assured me that it wasn’t mold, but it was built up moisture that the mirror had collected overtime. Maintenance said that they would request for the mirror to be replaced, however nobody came in to replace the mirror. Secondly, our sheets weren’t clean. There was sand in them. I also was told by another family member that they experienced the same thing in their bed. Lastly, the furniture in the room was extremely old and outdated. The location of the property is beautiful however, it was overshadowed by the poor food quality, lack of service and cleanliness.
Stayed 4 nights in Nov 2023
Response from OCM on Dec 6, 2023
Dear Tanya,We are grateful that you chose our resort and took the time to share your feedback with us.However, we understand that we may have fallen short of your expectations during your stay, and apologize for any inconvenience or inconsistent services you may have encountered. We greatly value our customers' feedback, and take your concerns and recommendations seriously. You'll be pleased to know that we will be sharing them with our Management Team to ensure that we continue to improve our service standards and product quality. We regret that we were not able to attend to your concerns while you were still with us, as we strive to make immediate improvements to enhance our guests' experiences.Nonetheless, we are honored to have had the opportunity to host you, and sincerely hope that you will consider returning to our resort. We are committed to exceeding your expectations and addressing any negative perceptions you may have of our brand.Warmest Regards,Hideway St. Lucia Management Team.

10/10 Excellent

nieszelka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal place to vacation from food and staff…
Stayed 4 nights in Oct 2023
Response from OCM on Nov 28, 2023
Dear nieszelka ,Thank you for choosing Hideaway St. Lucia for your recent vacation and for taking the time to share your feedback with us.We are pleased to view your comments highlighting your overall experience.It was a pleasure hosting you and we hope to welcome you again for another fantastic vacation experience.Regards,Hideaway St. LuciaManagement Team.

6/10 Okay

Tabitha

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Swim-up rooms have old mold smell.
Stayed 4 nights in Oct 2023
Response from OCM on Oct 30, 2023
Dear Tabitha,Thank you for choosing our resort for your recent vacation and taking the time to share your experience with us. It is regrettable that we were unable to exceed your expectations this trip and your comments were duly noted and shared with our management team for further review and the necessary improvements to be made.It is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last and change the current perception you may have of our resort.Regards,Hideaway Saint LuciaManagement Team

2/10 Terrible

Casey

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Some staff were nice, majority rude. Cockroach in my room along with ants all over the place. No top shelf alcohol. The “martini mix” bar, yes, that’s the name, doesn’t have the ingredients to make a martini. Always out of towels by the pool. Ordered room service three times during our stay and only got it once, even after they called us and said someone was outside. Wouldn’t recommend this property.
Stayed 6 nights in Oct 2023
Response from OCM on Oct 20, 2023
Dear Casey,Thank you for choosing our resort for your recent vacation and for taking the time out to share your experience with us. It is regrettable to learn that we delivered less than an incredible vacation experience throughout your stay, this is certainly not the typical outcome hoped for and in order for us to improve our products and services, your concerns were duly noted and shared with the relevant managers for further review and follow-ups.Whilst an apology will not change the outcome of your experience, we are humbled to have hosted you and hope that you would grant us another opportunity to host you so that we can deliver an experience that will surpass your last.Regards,Hideaway St. LuciaManagement Team.

6/10 Okay

Nyquitia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from OCM on Oct 20, 2023
Dear Nyquitia,Thank you for choosing our resort and for taking the time to share your experience with us.It is saddening to learn that your holiday with us was not an enjoyable one as this is surely not the experience we hoped for you. Judging by the feedback shared.Whilst we do understand that an apology cannot change the past we do extend one with all sincerity and we hope that you will grant us an opportunity of redemption and change any negative perceptions you may have of our resort and brand.Warmest Regards,Hideaway St. Lucia,Management Team.

10/10 Excellent

Timothy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic resort and fantastic staff especially Mauricelle!
Stayed 5 nights in Oct 2023
Response from OCM on Oct 16, 2023
Dear Timothy,Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway at Royalton Saint LuciaManagement Team.

8/10 Good

Johnson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What spoilt my stay was there were loads of different bars but they seem to always be out of stock I couldn’t get a decent Brandy for instance a Remi Martin Hennessy or even a cheaper Courvoisier. Especially when paying a lot of money for the stay. I stayed at Sandals previously and they do it as part of the all inclusive package
Stayed 3 nights in Oct 2023
Response from OCM on Oct 9, 2023
Dear Johnson,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

8/10 Good

Tevis

Stayed 2 nights in Sep 2023
Response from OCM on Sep 26, 2023
Dear taggy1965,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway St LuciaManagement Team.

10/10 Excellent

WAYNE

Stayed 4 nights in Sep 2023
Response from OCM on Oct 10, 2023
Dear WAYNE,Thank you for choosing Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Royalton Saint LuciaManagement Team.

6/10 Okay

Renee

Liked: Cleanliness
Response from OCM on Sep 19, 2023
Dear Renee,Thank you for choosing our resort for your recent vacation and for taking the time to share your feedback.Regrettably, your experience was less than satisfactory and we extend our sincerest apology for any inconsistent service and any inconveniences you encountered during your stay. This is certainly not the experience we wished for you and is in no way an accurate representation of our resort.All concerns and comments shared were noted and shared with our management teams who continue to improve each area with their daily action plans to ensure the satisfaction of all of our valued guests.It is our sincerest hope that you will consider a return visit to experience the full vacation we are known for as we look forward to changing any negative perceptions that you may have of our resort.Regards,Royalton St. LuciaManagement Team.

10/10 Excellent

marisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are polite and friendly. Lot of food options. Can’t forget the beautiful sunset on the evening
Stayed 4 nights in Sep 2023
Response from OCM on Sep 19, 2023
Dear Hideaway,Thank you for choosing Royalton St. Lucia for your recent vacation and for taking the time to share your feedback with us.We are pleased to view your comments highlighting your overall experience. It was a pleasure hosting you and we hope to welcome you again for another fantastic vacation experience. Regards,Hideaway St. LuciaManagement Team.

4/10 Poor

Terrance, rotterdam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I have been to the Hideaway at Royalton in Mexico and had a wonderful experience at that location. The hospitality and customer service there was flawless; so I decided to do my honeymoon at the Hideaway at Royalton Saint Lucia. I would have to say my experience with the staff at the front desk at the Hideaway at Royalton Saint Lucia, was not as pleasant and welcoming. They don’t give you the rundown of the location in terms or what amities the site have to offer, the times things close! No map or indication on where the restaurants are. We did not realize we had a hideaway restaurant on our side of the resort until another guess told us and they only knew about it by walking around the resort! They literally give you your room bracelet, your room number, and the government fees per day and send you on! This was my honeymoon, we had a $500.00 credit with the Royalton because we were getting married there but covid ruined it! We was told by corporate we can use it towards the honeymoon package. We provided the emails, the letter from the royalton corporate office and everything we had pertaining to the credit and got completely railroaded and treated rude by the front desk supervisor named Omega. She said the credit had nothing to do with St Lucia and wouldn't even acknowledge the credit but only wanted to give us a 150.00 complementary dinner which were not to terms of the agreement from the Royalton. I spent several days emailing corporate to help. Fix the frontline.
Stayed 5 nights in Sep 2023
Response from OCM on Sep 19, 2023
Dear Terrance,Thank you for choosing our resort and sharing your experience with us.It is regrettable to learn of the inconsistent service you received and for such we would like to extend our sincerest apology as this is not the typical circumstance or standard of service which we are known to provide.Guest feedback is important to us as this information will allow us to identify areas of opportunity and make the necessary improvements in an effort to enhance the quality of our services and facilities. With this being said, your comments have been noted and shared with the relevant managers for further review and the necessary measures to be taken to ensure the satisfaction of our guests.Whilst an apology will not change the outcome of your stay, it is our sincerest hope that you will grant us the opportunity of serving you to a future experience which will surpass your last and change the current perception you may have of our resort.Regards,Royalton St. LuciaManagement Team.

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Its very nice but..
Hotel rooms, pools and gardens are lovely, unfortunately the service, restaurants and particularly bar service were very inconsistent. I think staff training could improve the resort hugely briging everyone to the same high standard as the approx 25% who were really good
Stayed 10 nights in Aug 2023
Response from OCM on Sep 19, 2023
Dear Stephen,Thank you for choosing Hideaway St. Lucia for your recent holiday and for taking the time to share your experience with us.We are delighted to read your comments highlighting the various aspects that played a vital role in your holiday's success. Your kind compliments will indeed be shared with everyone.It is truly an honor to have hosted you and we look forward t welcoming you back to our shores for an even greater experience.Kindest Regards,Hideaway St. Lucia,Management Team

10/10 Excellent

Alisha, New Rochelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this place for our honeymoon, and it turned out to be an incredibly peaceful and fantastic trip. Since we visited during the off-season, there weren't too many people, which was perfect for us. The food was exceptional, and the activities were incredible. The drinks might have been a bit on the milder side, but having a few of them could definitely make you feel it, haha! 10/10 stay ! The country is very safe, I would recommend!
Stayed 5 nights in Sep 2023
Response from OCM on Sep 19, 2023
Dear Alisha,Thank you for choosing Hideaway at Royalton Saint Lucia for your recent vacation and for taking the time the time to share your experience with us.Our team appreciates your comments highlighting your overall satisfaction with your stay.It was a pleasure hosting you and we hope to welcome you again. Regards,Hideaway St. LuciaManagement Team.