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Reviews of Four Seasons Guangzhou

5 out of 5
Four Seasons Guangzhou
5 Zhujiang West Road, Pearl River New City Tianhe District, Guangzhou, Guangdong

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 375 reviews" "
Rating 8 - Good. 78 out of 375 reviews" "
Rating 6 - Okay. 19 out of 375 reviews" "
Rating 4 - Poor. 5 out of 375 reviews" "
Rating 2 - Terrible. 6 out of 375 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jiacheng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, love the extra large bathtub. Large room great for couple and family with kids. Absolutely a better deal than Rosewood Guangzhou.
Stayed 1 night in May 2024

10/10 Excellent

Idan

Stayed 2 nights in May 2024

10/10 Excellent

Shimin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very luxurious. The staffs from the concierge, bell service to cleaner are all very nice and friendly. We booked a Deluxe Twin Room with City View. The room was on level 83 and the view could be very good if the weather is good. During my stay, the weather was bad so what I could see outside was cloud. I love the bathroom because it is enormously big with heated floor. I got an email from the hotel on the day before i arrived to check on my ETA so they could try to have the room ready when I arrived. They also extended my check out because i accidentally injured my back in the bathroom on the first night. I was very grateful for this because I could have rest more before I flew to Frankfurt later that day.
Stayed 2 nights in Apr 2024

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite stay. The view from my room of the city and canton tower was spectacular. The restaurant on the 100th floor is amazing. Delicious food, extra, extra friendly staff and excellent all round service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rajan, Punta Pacífica Panamá

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay thanks to the friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Rajan, Punta Pacífica Panamá

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Shuang

Good
Stayed 3 nights in Apr 2024

10/10 Excellent

Emile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

ANDRES

Stayed 5 nights in Apr 2024

10/10 Excellent

Rajan, Punta Pacífica Panamá

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jiamin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again. actually extended my stay here.
Stayed 3 nights in Mar 2024

8/10 Good

Jean Marie

Stayed 1 night in Feb 2024

8/10 Good

SuiHua

Liked: Cleanliness, staff & service, property conditions & facilities
Many people
Stayed 6 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Leon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Junjun

Stayed 4 nights in Dec 2023

10/10 Excellent

Junjun

Stayed 2 nights in Dec 2023

10/10 Excellent

Wai Hok, Scarsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is much to see in the city. The hotel is located in a newer business area so it is a bit far from the scenic old city. There are sufficient restaurants nearby so the travel is not a big issue. Don’t miss the Provincial Museum. It is only 10 minutes walk from the hotel. Tim who works at the ground floor concierge is a helpful staff.
Stayed 4 nights in Dec 2023

10/10 Excellent

Xiao Wen

Stayed 3 nights in Dec 2023

8/10 Good

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy room, amazing view, and pretty good service. Tian Bar doesn't have smoke-free area :_(
Stayed 1 night in Oct 2023

10/10 Excellent

CuiPing Chan

Stayed 2 nights in Oct 2023

10/10 Excellent

hassan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023

6/10 Okay

Derrick

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

FIONA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, friendly staff.
Stayed 1 night in Sep 2023

10/10 Excellent

KATE

Stayed 4 nights in Sep 2023

10/10 Excellent

Jingdong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional luxury experience. Staffs are polite and professional, room services are truly outstanding. Also great surprise to receive a very beautiful gift box of delicious moon cake. Will definitely plan to come back to stay in the future.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian, Westbury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Kian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Remarkable Stay at the Four Seasons in Guangzhou
My stay at the Four Seasons in Guangzhou was made truly special by the exceptional service provided by Jemma and Sue. Their dedication to ensuring guests have a memorable stay is truly commendable. If you're looking for an unforgettable getaway with outstanding hospitality, I highly recommend a stay there.
Stayed 2 nights in May 2023

10/10 Excellent

Hani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice
It's an amazing Hotel Location, the view, the staff, and the italian restaurant.
Stayed 2 nights in Aug 2023

10/10 Excellent

Chantal

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very beautiful hotel with the most comfortable pillows ever, but what is the most important - awesome, wonderful, welcoming staff. Special thanks to the concierge master Pierce. He should be training concierges all around the globe on delivering maximum customer's satisfaction. The best service possibile! Thank you

10/10 Excellent

JAMIDAH

Cleanliness
Stayed 3 nights in Jul 2023

6/10 Okay

YOUNG

Stayed 2 nights in Jun 2023

10/10 Excellent

Michael, Sterling

Business traveler
Liked: Staff & service, property conditions & facilities
Sue at the venue is amazing!
Stayed 4 nights in May 2023

10/10 Excellent

Shimin

Traveled with family
location, service is great
Stayed 1 night in May 2023

10/10 Excellent

Zoltan

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 3 nights in May 2023

10/10 Excellent

Simon, BROOKLYN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs need to be proactive that tailor for guests' need. Understood it was just opened after 3 years lock down. Rated 9.2 out of 10.
Stayed 4 nights in Apr 2023

8/10 Good

Yaniv

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Wai King

Stayed 3 nights in Apr 2023

6/10 Okay

Shuai

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent.
Stayed 1 night in Oct 2021
Response from Four Seasons Hotel Guangzhou on Oct 25, 2021
Dear Shuai, Thank you for staying with us and taking time to share your sincere feedback. We feel sorry to learn that we have failed in meeting your expectations during the check-in. Please rest assured that our hotel management team has started looking into this issue and discussing how to prevent this problem from happening again. Your comment is highly important for us to enhance our guest experience in the future. We look forward to welcoming you back again with renewal! Warm regards,

10/10 Excellent

Kathryn

Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
First class stay ~ excellent room and felt very COVID safe. The staff could not have done more and were very respectful. The breakfast could not be faulted.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You Very Much
Thank you very much. Special thanks to Nancy Ou Yang for her warm welcome, Kent Li and the entire Concierge team, and, really, everyone for their professionalism, warmth, and kindness.
Stayed 1 night in Nov 2020

10/10 Excellent

Lap Kei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

PJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Seasons of Luxury & Style
The hotel is impressive. I loved the check in on the 70th floor and the atrium was breathtaking. Overall the service was very good. Staff were attentive, helpful, and friendly. The room was very comfortable. However the layout was a bit odd in terms of the placement and location of items in the room. For example, there was no bin next to coffee maker and mini bar , so you had the option to leave your trash on the counter Or walk across the room to drop it in the bin. Similarly with tissues. No tissues placed in the room, so a walk to the bathroom was required each time you wanted to wipe your hands or sneezed. The lighting in the room was also not as flexible as one would hope. The view on the other hand was spectacular. I we had a river view room and was very impressed with the large windows creating a live canvas. Breakfast was fairly good. There was a decent selection of items on the buffet. Fresh fruit, cheese, cold cuts and pastries. My go to breakfast item when we indulge at a stay in a hotel is always Eggs Benedict or poached egg on toast. I was disappointed that they didn’t offer that option. Only fried egg or omelettes were available. The toasters were also old and needed replacing. Overall we really enjoyed our stay. One of the better Four Seasons experiences we have had. I would definitely go back and would also recommend the hotel.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rather disappointed stayed.
I stayed for 2 nights at 2 different rooms. At first room, there was a noticable stained at the sofa and there were an expose electric cables (in my opinion very dangerous) at the bathroom wall lights. At 2nd room, the bed was too soft compare to 1st room at 1st night and leaking shower head which a simple tighten solve the problem. The check in was slow and the room service was very slow too. I am disappointed as these were not reflect four seasons quality. However the Guangzhou tower view was amazing and the pool was great too. The hotel interior is great too. A walking distance to malls and great location for business travellers.
Stayed 1 night in Jun 2020
Response from Patrick Pollak, General Manager on Jun 29, 2020
Dear guest, Thank you for staying with us and taking time to share your feedback. We feel sorry to learn that we have failed in meeting your expectations in our room facilities and the speed of services. Your comment is highly important for us to know exactly how we could enhance for your future stays. Our hotel management team has started looking into this issue and discussing how to prevent this problem from happening again. At the same time, it is our honor to know you enjoyed our stunning view, amazing interior design as well as perfect location. We do look forward to welcoming you back soon and making your next visit a renewal! Warm regards, Patrick Patrick Pollak General Manager