Ratings based on 402 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ponchatoula, Louisiana

Great stay, but awful service and rude employees

Posted Jul 29, 2014
The room was great, the view was great. Overall a great stay, but do not expect friendliness from the front desk or to greet you when entering the hotel or wish you a good day when you leave the hotel. They were rude when calling us to see if we needed towels.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Good location, close to the beach and shops

Posted Jul 8, 2014
After a slow check in , it was good . We will defiantly stay again.
2 out of 5
by A verified traveler

Non smoking family sleeps in an ash try

Posted Jul 8, 2014
Reserved non smoking room; got stinky carcinogenic cigarette smoke filled room. No roll away available :( Very stinky and disappointed
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, TN

Good place right on the beach!

Posted Jul 5, 2014
My husband and I had a great stay here, for a reasonable cost. The continental breakfast was excellent! Way more food than we expected. We would recommend this hotel to friends.
Comment from Hotel Management
Jul 15, 2014 by Christina, Hotel Management
Hi Amanda, Thank you for taking the time to let us know that you had a good stay with us on the beach. I will make sure to celebrate with our breakfast staff an excellent job well done. We hope you come back to see us again soon. Christina General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from St.Louis

The staff where awesome.

Posted Jul 4, 2014
Great time. Fun for young families with kids at pool. Beach was great for all.
Comment from Hotel Management
Jul 15, 2014 by Christina, Hotel Management
Hi MIke, Our staff will be very excited to hear that you stated they were awesome and that you had a great time. We can't wait for you to come back to enjoy some fun in the sun. Christina General Manager
2 out of 5
by Missy from Jonesboro, Ar

Vacation 2014

Posted Jun 14, 2014
Pros: The pool was amazing, easy access to the beach and the breakfast bar was great! The private balcony were nice to have.
Cons: Update the furniture. Clean behind the dressers and fix the broken tables and lamps.
Location: Lots of places to eat. Walmart was across the street, which was convenient.
This hotel was ok. It served its purpose. It's out of date and the rooms had a smell to them. The furniture was old and the table was broken and the lamps were loose and not in the best shape. We paid a good amount of money and was disappointed when we got there. Our first full day that we were there, I had to call and ask if house keeping was going to clean our room, we were gone most of the day and when we returned it still wasn't cleaned.
Comment from Hotel Management
Jun 18, 2014 by Christina, Hotel Management
Hi Missy, Thank you for taking the time to provide us with candid feedback about your recent stay with us. I am so sorry to see that you only rated your stay with us 2 stars and that we did not meet your expectations for your vacation 2014. I know our guests save all year to have a vacation on the beach and I am so sorry that we did not make it a memorable experience. Please be assured I have addressed both the maintenance issue and housekeeping issue with our management staff so that we do not have another guest have the same experince such as yours. Again, thank you for tkaing the time to let us know about your stay and we hope you come back to see us again soon. Christina General Manager
5 out of 5
Recommended
for Everyone
by Tanya from Batesville, AR

Nice hotel. Right on the beach.

Posted Jun 12, 2014
Pros: Everything.
Location: Right on the beach. Across the road from an arcade. Lots of shopping and restaurants. About 20 minutes from an outlet mall.
Staff very friendly and helpful. Rooms clean. Beds comfy.
Comment from Hotel Management
Jun 18, 2014 by Christina, Hotel Management
Hi Tanya, It is so great to see that the staff was very friendly and helpful during your stay with us. We will make sure to let the staff know how friendly and helpful they were. We hope you come back to see us again soon. Christina General Manager
2 out of 5
by A verified traveler

not worth 300 dollars a night

Posted Jun 9, 2014
Pros: location
Cons: cleanliness of the rooms clean the rooms better and provide better service
i paid a five star rate for this hotel for 3 days in alabama for what i paid i would have expected a nice clean room the sofa and chair had stains and so did the carpet wasnt very clean the second night my son spilled soda on the sheets and we had to ask the staff 3 time to get the sheets changed when they finally brought the sheets up they told us housekeeping has gone home so we had to change the sheets ourselves , also they didnt even properly vacume the rug changing the sheets and vacuming i felft like i was cleaning the room the service was very poor
Comment from Hotel Management
Jun 18, 2014 by Christina, Hotel Management
Hi Verified Traveler, Thank you so much for taking the time to provide us with candid feedback about your recent stay with us. It is because of feedback such as yours we can improve our service to our guests. Please be assured I have personally addressed the housekeeping issues you encountered with my management team so that we can coach our staff on how we can improve so this does not happen to another guest. Again, Thank you for taking the time to let us know how did and We hope you will give us another chance in the future. Christina General Manager
4 out of 5
Recommended
for Everyone
by Mark from Jeffersonville, IN

It was great if you discount the weather

Posted Jun 2, 2014
Pros: It is on the beach, second time staying there.
Cons: Ended up leaving early due to a family emergency, I was unable to get a refund for my last night since the room was booked through a third party.
We enjoyed our trip and met some nice people. The food was great but I would avoid Hazel's, for the cost of $25.00 for a seafood buffet is high considering the quality.
Comment from Hotel Management
Jun 4, 2014 by Christina, Hotel Management
Hi Mark, Thank you so much for taking the time to let us know how your stay was with us. I am happy to hear that you had a great time despite the weather. Thank you for giving us feedback about our local restaurant Hazels and we will pass along your comments to them about the price and quality of the food offered on their buffet. We hope you come back to see us again soon Christina General Manager
5 out of 5
Recommended
for Everyone
by Kathy from Midland GA

Nice hotel. great location on the beach.

Posted May 17, 2014
Pros: Very friendly staff
Location: Near lots of good restaurants and shopping.
Had a wonderful time. All expectations were met.
Comment from Hotel Management
May 20, 2014 by Christina, Hotel Management
Hi Kathy, It is so great to hear that we met all of your expectations during your stay with us and that you had a great time at the beach. Thank you for taking the time to provide us with feedback about your stay and we hope you come back soon to see us. Christina General Manager