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Reviews of Homewood Suites by Hilton Hagerstown

3 out of 5
Homewood Suites by Hilton Hagerstown
1650 Pullman Ln, Hagerstown, MD

Reviews

9.2

Wonderful

Rating 10 - Excellent. 350 out of 504 reviews" "
Rating 8 - Good. 109 out of 504 reviews" "
Rating 6 - Okay. 27 out of 504 reviews" "
Rating 4 - Poor. 7 out of 504 reviews" "
Rating 2 - Terrible. 11 out of 504 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Derek, Pinantan Lake

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman working the front desk is great… very helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like Homewood suites. Clean, great rooms, great service, nice breakfast. Lots of facilities to make stay nice.
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the rooms are spacious and quiet.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jadyn

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Tv was broken. Bed sheets were dirty was going to sleep on the sofa couch and it was very uncomfortable. Hotel was clean in the lobby.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Stayed 1 night in Jan 2024

8/10 Good

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Braxtom

Stayed 2 nights in Dec 2023

2/10 Terrible

Emily

Traveled with family
Disliked: Staff & service, property conditions & facilities
We had a rather unfortunate stay at the Hilton. We traveled for a race and arrived to 2 separate dirty rooms. They eventually found us a 3rd room that was clean but it was not very confidence inspiring. The staff was incredibly rude as well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Stayed 1 night in Nov 2023

4/10 Poor

Hiroshi

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Old rooms, mold in bathroom shower
We arrived here after a 12hr long road trip with a 2m old baby and a 3yr old. Hoping it will be a good night sleep. We got one of the "bigger" rooms with a kitchen. The hotel entrance and outside are updated however the rooms are not. Carpets are old (dirty), shower and bathroom are also old and shower had mold in it. Bed was uncomfortable and small. AC air vent blows dust balls (we have severe allergies to dust mites so this was also a problem). This is not a hotel that is worth more than $80/night... If you are traveling with family and specially little ones .. look around and get a more comfortable place.Or make sure you don't over pay like we did for your stay.
Stayed 1 night in Oct 2023

8/10 Good

David and Renee

Traveled with partner
Liked: Property conditions & facilities
Overall it was a great experience. Thankful for the staff who accommodated our dietary restriction requests for breakfast. Only complaints are that the faucet in the bathroom was a terrible choice (push on and very short timing), the room layout was a little odd with the tv facing neither the bed nor the couch, and the Wifi was slow.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2023

8/10 Good

Gianna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Honest employees
This hotel is so clean. I love how the pool opens super early and the water is at a great temperature. Breakfast was fabulous. Staff is super friendly. Especially Nicole. My son left his Nintendo switch and realized it till an hour down the road. Do you know the housekeeper found it and turned it in? Beyond excellent for being trustworthy. The only things I didn’t like was how hard the beds are. And the pool floor was so slick the baby fell several times smacking hid head. I wish they could do something about that slickness. Also, we were told no food or drink in the pool house. Well, all the little baseball players parents didn’t care about that. They were regularly bringing drinks, beer, and food in there.
Stayed 1 night in Oct 2023

10/10 Excellent

Don

Stayed 1 night in Oct 2023

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lynda

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall good stay. However, the kitchen floor was sticky.
Stayed 2 nights in Sep 2023

10/10 Excellent

JAMES

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was polite. Hotel was very clean. Breakfast's were decent. I'd definitely stay again and recommend others staying
Stayed 2 nights in Sep 2023

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. The beds were very comfortable.
Stayed 2 nights in Aug 2023

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
No carts at check in we are both handicapped- room was other side of hotel! Well after in room for a cpl hours alarm started sounding found out they had to replace air conditioning. Then the smell of weed in the halls was unbearable all night and day. Terrible beds and pillows suck. Stayed here 2 years ago and had no problems this was worse trip ever. Then elevator broke on our end of hotel so had to drag everything to other end. Shower sucks as well. Do not stay there you will regret it!!!!!
Stayed 2 nights in Aug 2023

10/10 Excellent

Clevelyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you
Thank you to the front desk staff for their kindness. Thank you Bill for being kind and personable! There was also a staff member that I didn’t get her name but she was also kind and she pronounced my name correctly which meant so much to me. I really appreciated that.
Stayed 2 nights in Jul 2023

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good night’s sleep
Last minute reservation for family traveling through the area. Asked for a cot in notes during reservation & front desk had one waiting for me when we arrived a short time later. Family slept great, suite was very comfortable. Breakfast the next morning had a good selection for the whole family.
Stayed 1 night in Jul 2023

10/10 Excellent

Amit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Great stay! Room was clean. Kids loved the pool. Breakfast was better than average. Close to shopping and lots of dining options. Would definitely stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Noah-Passion

Stayed 1 night in Jul 2023

6/10 Okay

Clare

Liked: Staff & service
.
Stayed 1 night in Jul 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property,will refrain from being next to a electrical room or elevator,noisy.
Stayed 1 night in Jul 2023

10/10 Excellent

Ronald, The villages

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay and unwind after long day of driving
Stayed 1 night in May 2023

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Dave

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hated the bathroom faucets. We were told they are changing them—sure hope so. Loved the eggs & bacon Sunday morning—excellent GF option
Stayed 3 nights in Apr 2023

10/10 Excellent

Allen

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable suite! We will always choose a Homewood Suites whenever possible where we stay!
Stayed 1 night in Apr 2023

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Joseph

Stayed 1 night in Mar 2023

2/10 Terrible

Leroy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were 3 1/2 days without hot water and had to be moved to another unit which initially also did not have hot water. The second unit was infested with bugs.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good review
Pleasant overnight stay. Local restaurant scene was weak.
Stayed 1 night in Oct 2022

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed hotel replete with kitchen on suite. Would certainly stay here again.
Stayed 1 night in Oct 2022

8/10 Good

Spencer

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat stay
Welcoming staff - from the front desk to the housekeeping. maintenance and food service team members. The property is clean and conveniently located. Thank you!
Stayed 1 night in Sep 2022

4/10 Poor

William

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No luggage carts.
Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming stay - with a couple of issues
The staff is very welcoming, and the location is convenient. The room was spacious and clean. We had some issues with the plumbing (shower did not have hot water, toilet leaked once) but I have confidence that these issues will be resolved once they are reported.
Stayed 1 night in Sep 2022

10/10 Excellent

Stephanie, Chesterfield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the outdoor siting area and basketball goal. It was a fun twist.
Stayed 2 nights in Aug 2022

10/10 Excellent

CHRISTINE, Oceanside

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable as always. The kids love the basketball court.
Stayed 4 nights in Aug 2022

4/10 Poor

Patrise

Business traveler
Disliked: Staff & service, amenities
No attention to detail like no soap or body wash in shower, not enough towels in bathroom, no room service, limited housekeeping, no housekeeping after 4pm, no restaurant on premises. No water in room and none offered by front desk except for VIP guests.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. very enjoyable stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay: staff was friendly and helpful, location was convenient, many breakfast choices and pet friendly. The only drawback was the pet fees - a bit high at $50 or less daily, but overall stay was very enjoyable. Thanks!
Stayed 1 night in Jul 2022