Public bath
Check availability

Reviews of Hotel Okada

4 out of 5
Hotel Okada
191 Yumoto Chaya, Hakone Machi, Ashigara Shimogun, Hakone, Kanagawa-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 316 out of 667 reviews" "
Rating 8 - Good. 239 out of 667 reviews" "
Rating 6 - Okay. 78 out of 667 reviews" "
Rating 4 - Poor. 28 out of 667 reviews" "
Rating 2 - Terrible. 6 out of 667 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Howard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, excellent service
Stayed 2 nights in Apr 2024

10/10 Excellent

Xiu Fang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a little old but really big. For an in room onsen, it’s value for money and there’s no complaints. The toiletries were great. It’s hard to get to the hotel after dark so you’d need a taxi for that. Thankfully taxi prices are affordable from hakone Yumoto station.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Swee Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Like the morning buffet spread and the spacious room

10/10 Excellent

Chak Ho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty quiet area

10/10 Excellent

Takumi

Stayed 1 night in Dec 2023

10/10 Excellent

Carlos Humberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot bath is good and interestingly the male and female got switched the next day. Has outdoor too and outdoor foot hot bath. It has a machine that has hot green tea, apple tea and another type of Japanese tea.
Stayed 2 nights in Dec 2023

10/10 Excellent

Terumi

Stayed 1 night in Dec 2023

10/10 Excellent

Tsuyoshi

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Neyma

Liked: Cleanliness
Best place to stay! All the staff was great and the onsen was the best
Stayed 1 night in Nov 2023

10/10 Excellent

KAITAO

Stayed 1 night in Nov 2023

10/10 Excellent

Chiyako

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clearness, staff, food are all great. The only thing is the room was very hot and cannot adjust the temperature.
Stayed 1 night in Nov 2023

10/10 Excellent

SHOHEI

Stayed 1 night in Nov 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organised. Staff helpful. Quick check-in.
Stayed 3 nights in Oct 2023

10/10 Excellent

Elias

Stayed 1 night in Nov 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

robert

Traveled with partner
Great onsen
Stayed 4 nights in Oct 2023

10/10 Excellent

Francisco, San Ysidro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfy and quiet place, onsen were so clean and beautiful.
Stayed 1 night in Oct 2023

10/10 Excellent

Song

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay in this hotel on my next trip to Hakone.
Stayed 1 night in Oct 2023

10/10 Excellent

Miho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
一泊2日で娘と一緒に泊まりました。 ベットが二つに温泉が付いているお部屋です。 スタッフの方々も明るくて素敵な対応でした。 ありがとうございました。 温泉もとても気持ちよかったです。夕食も朝食もビュッフェを頂きました。 沢山の種類のおかずやお惣菜があり、選ぶのも楽しかったですし、美味しかったです。 また伺ってみたいです。
Stayed 1 night in Oct 2023

10/10 Excellent

yi, douglaston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 3 nights in Oct 2023

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sylvain

Stayed 2 nights in Sep 2023

8/10 Good

Sasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot springs were amazing. The hotel and rooms need updating there are stains on carpets and seating areas in public places. The staff were very friendly but had a hard time explaining some things. Taxis take 30 min to come to the hotel to pick you up, plan way ahead. Train station is not close with bags, walking without is easy. Also all restaurants nearby close very early and not many.
Stayed 2 nights in Oct 2023

10/10 Excellent

Evelyn

Traveled with family
The place is clean and quiet. Of course it’s good breakfast buffet.
Stayed 1 night in Oct 2023

6/10 Okay

Andrew

Liked: Staff & service
Very average stay
Stayed for one night while in Hakone. The hotel was fine, and just fine. It was very dated and could do with a bit of investment. The room stank of smoke which was the worst bit. Beware, the hotel is about 20mins walk from the train station, which is fine and a lovely walk. The breakfast was good, lots of options both Japanese and western. The onsens were good and spacious. Overall, this was the most expensive hotel I stayed at in Japan and I would say the worst hotel - I’m sure there are better in the area.
Stayed 1 night in Sep 2023

8/10 Good

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience, nice service and meals
Stayed 1 night in Sep 2023

6/10 Okay

Robin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room smelled kinda strange and unpleasant, overall conditions of the room is pretty worn out but wasn’t the worst. Amenities and the onsen was good. Overall not sure if worth the admission.

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel especially if you are looking for something with a bit more traditional vibe in the room.
Stayed 2 nights in Sep 2023

8/10 Good

Yunfei, Campbell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Louis

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff was friendly and stay was pleasant. The hotel could use some upgrades.
Stayed 1 night in Sep 2023

10/10 Excellent

Kent, Portland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with very friendly staff!
Stayed 2 nights in Aug 2023

10/10 Excellent

ILYUN

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the spa and the staffs most
Stayed 1 night in Aug 2023

4/10 Poor

Rémy

Stayed 1 night in Aug 2023

10/10 Excellent

Hirokazu

Stayed 1 night in Aug 2023

6/10 Okay

Jessica

Stayed 1 night in Aug 2023

10/10 Excellent

HIROKAZU

Stayed 1 night in Aug 2023

10/10 Excellent

Stan

Liked: Cleanliness, staff & service
the onsen was nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Silvana

Stayed 1 night in Jul 2023

10/10 Excellent

ji-hong

Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 1 night in Jul 2023

10/10 Excellent

Emmanuel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the mountain vibe
Stayed 2 nights in Jul 2023

8/10 Good

Ambre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay at Hotel Okada, so whatever negative I might list is just for your decision-making. I really wanted to see Hakone for the scenery, and thought it would be fun to visit an onsen. I was traveling with my adult kids and while some would be ok with a public bath, others of us not so much. So I wanted an in room onsen bath. Hotel Okada was by far the most affordable. We booked a Japanese style room because it was the only one available (even 7 months in advance) and I was aware it was in an older wing of the hotel. Staff came to set up futon and stow them every day. Because it was an older room, shortage of outlets was an issue. But otherwise the room was in good repair, and the onsen bath was amazing. It is not an open air bath, but I knew that. We did not get the dinner plan (it wasn't available on Expedia) and found that there are no restaurants near and taxis aren't easy to get. We ate cup noodles in our room a few nights. It was fine, Hakone was gorgeous. If you have large luggage get the luggage transport service! The hotel shuttles have no luggage space lol. mendokusai.

6/10 Okay

Risa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was disappointed that the pool was not open as that was the only reason why we picked the hotel. The room was a bit old and had a weird smell. The buffet food was delicious though and onsen was fine too.
Stayed 1 night in Jun 2023

10/10 Excellent

Chia Cheng

Stayed 2 nights in Jun 2023

10/10 Excellent

Douglas

Stayed 2 nights in Jun 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Esther

Stayed 2 nights in Jun 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay, about 20min walk from the station, is a bit of a hike with bag’s but taxis are reasonable enough. We had the Japanese room which was a great experience for us, the staff’s outstanding service, the buffet was amazing,something for everyone, definitely recommend
Stayed 3 nights in Jun 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023