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Reviews of Hotel Louis C. Jacob

5 out of 5
Hotel Louis C. Jacob
Elbchaussee 401-403, Hamburg, HH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 224 out of 301 reviews" "
Rating 8 - Good. 44 out of 301 reviews" "
Rating 6 - Okay. 28 out of 301 reviews" "
Rating 4 - Poor. 3 out of 301 reviews" "
Rating 2 - Terrible. 2 out of 301 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lania

Excellent patio and stay
Stayed 3 nights in Sep 2023

8/10 Good

Lesther

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and property
I've enjoyed this property once more. The terrace is wonderful, and the rooms are comfortable and spacious. With the change in temperature, it was a shame that the room had no A/C. My main complaint was the amount of mosquitoes that came into my room in one afternoon. It was unbearable.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very special. It is located in a leafy, quiet and beautiful area outside the hustle and bustle of Hamburg. The room was huge, and beautifully decorated, on a lovely courtyard. The highlight is the Linden Terrace which looks out on the river. Stunning. Excellent food. Book the restaurant before you arrive as it gets full.
Stayed 2 nights in Jul 2022

8/10 Good

Siaw

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The view by the river Elba was fantastic. The breakfast was excellent. The property’s furniture was dated. We requested a twin bedded room in one of our 2 rooms at least a couple of months before arrival. The hotel responded by saying they would do their best to accommodate our request. On checking in, we were told our booking did not ask for twin bedded room. We would expect for a 5* hotel, this sort of request was not out of the ordinary. If there was nothing available , then they should have informed us when it was requested at the time or before arrival. The response at the check in desk was disappointing. After waiting for well over 45 minutes, we were eventually given a twin bedded room but in our opinion, we should not have to argue with the check in staff with our request. After all, a 5* hotel should be welcoming whatever it takes and not to cause unease with their guests particularly on the day of arrival. We did not expect this from Hotel Jacob!
Stayed 5 nights in Apr 2022

10/10 Excellent

Michael, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a wonderful, classic hotel stay. And the hotel Team are wunderbar!
Stayed 2 nights in Oct 2021

10/10 Excellent

Dan

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are top notch! We felt like guests in a home! Thank you!
Stayed 2 nights in Jan 2020
Response from General Manager on Jan 20, 2020
Dear Guest, thank you very much for your nice comment. We appreciate our Feedback very much You experienced exactly the feeling which meets our mission. We hope that you will return someday for another stay "home away from home". Yours sincerely Judith Fuchs-Eckhoff General Manager

6/10 Okay

Tom

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2019
Response from General Manager on Jan 8, 2020
Dear Guest, unfortunately you were not completely happy with your stay with us. Please tell us more about your unsatisfaction as it is our aim to create a most enjoyable stay for you. Thank you very much and best regards Judith Fuchs-Eckhoff General Manager

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2019
Response from General Manager on Oct 2, 2019
Thank you very much for your good Rating. We appreciate that very much.

10/10 Excellent

Hillary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great classic hotel
Beautiful hotel and wonderful stay! The room was a little stuffy at night but apparently I didn’t realize I could open the windows. Lovely staff, will definitely be back!
Stayed 1 night in Sep 2019
Response from General Manager on Oct 1, 2019
Dear guest, thank you very much for your Review. We appreciate your Feedback an hope to have the chance to welcoming you soon again. Yours Judith Fuchs-Eckhoff General Manager

6/10 Okay

Rene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A dramatic decline in service.
We have been staying at LCJ for 7 years and unfortunately seen a dramatic decline in the last few years. Most of the staff inc reception look like they don’t like working there giving a uneasy atmosphere. Lack of service staff available also meant you had to wait so long to order drinks in the outside area. On checking out there was no one available to help with the bags to the car resulting in us grabbing the porter trolley ourselves and wheeling it with our luggage past reception through the hotel with the staff just ignoring the situation. This would never of happened a few years ago...such a shame because it was an institution in Hamburg in when you stayed there you were made so welcome and it felt special.
Stayed 3 nights in Aug 2019
Response from General Manager on Sep 17, 2019
Dear Guest, we deeply regret that you made such experiences during your last stay. I am very sorry that we were not able to make you feel welcome and Special, like in former times.Please rest assured that we will do our utmost to provide the kind of Service you are used to, also nowadays and in the future. Yours sincerely Judith Fuchs-Eckhoff General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in Aug 2019

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great service. Located away from the city but if you are looking for a quiet place - this is it! The Airbus factory is across the river if you like aviation.
Stayed 3 nights in May 2019
Response from General Manager on Jun 5, 2019
Dear Guest, thank you so much for your wonderful Review and Rating. We appreciate your feedback very much and hope to have the Chance welcoming you again in the future. Yours Judith Fuchs-Eckhoff General Manager

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area, nice walking paths, bit remote from rest of city...
Stayed 1 night in May 2019
Response from General Manager on May 20, 2019
Dear Guest, thank you very much for your Review. We are happy that we met your expecations and that you had a comfortable stay with the chance to go for a walk on the river side. You can reach Hamburg downtown by hotel shuttle (ask the front desk) or by public Transportation. This is an insiders tip. The bus is going through one of the most beautiful regions of Hamburg and brings you in a 40 minutes drive to the City center. Warm regards Judith Fuchs-Eckhoff

6/10 Okay

Graham

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very disappointing unfortunately.
I was really looking forward to my stay at this hotel. Unfortunately it turned out to be spectacularly unimpressive. It's one of those places that believes it's own publicity but in my view fails to live up to it's own standards. The place is just too fussy. Before arrival I had been sent a voucher promising me a room upgrade. I definitely didn't get that upgrade. I'm not actually sure I even got the room I booked. The room was cold, the pillows were paper thin and the blackout curtains were not even big enough for the window they claimed to black out. Wifi is very poor. Fitness centre is too hot. To reach the room I had to use 3 lifts. Apparently I had a €10 food and beverage voucher at my disposal. The reception staff knocked €3.70 off my bill - the price of a bar of chocolate which according to the room service menu is €4.50. They also tried to bill me for 4 breakfasts when I had in fact eaten none. Yes, the place is comfortable and clean. Yes, the decor is tasteful and well presented, but overall this hotel is severely lacking in charm and comfort. There are very many hotels in the Hamburg area which are far better at giving guests what they want with the minimum of fuss than this hotel seems capable of doing. If you really must choose your pillow from a list including cherry stone, flax, horse hair etc. then be my guest but it's not for me I'm afraid. Me, I just want a medium-firm pillow, and the hotel I am in right now has provided exactly that. Without any pretence.
Stayed 4 nights in May 2019
Response from General Manager on May 20, 2019
Dear Graham, thank you for taking the time to Review your stay with us and share your experiences. Unforunately we did not meet your expectations and you felt uncomfortable with us. Please accept my sincere apologies, in particular for charging you wrong - this was a mistake which not should happen. Due to the histocal backround of the Hotel Ensemble it is unavoidable to use different Elevators. We are very sorry for the inconveniece it caused and suggest another room category with river view next time. This rooms are located in the building were the reception desk and Restaurant are located and you only have to choose one Elevator to reach your guest room. We regret it very much that you were disappointed and hope to get the chance to make it up to you again. With warm regards Judith Fuchs-.Eckhoff General Manager

10/10 Excellent

Verified traveler

One-off the best hotel in hamburg from service and hospitality
Stayed 3 nights in Apr 2019
Response from General Manager on Apr 15, 2019
Dear Guest, thank you very much for this wonderful Rating and Review. We are very happy and hope to welcoming you back someday soon. Yours sincerely Judith Fuchs-Eckhoff, General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from General Manager on Apr 30, 2019
Lieber Gast, vielen dank, dass Sie sich die Zeit genommen haben, Ihren letzten Aufenthalt bei uns zu bewerten. Bedauerlicherweise hat es zur Bestnote nicht ganz gereicht. Gerne können Sie uns direkt kontaktieren, wenn wir besondere Präferenzen für Sie notieren dürfen oder Ihnen etwas gefehlt. Sehr herzlich, Judith Fuchs-Eckhoff, Hoteldirektorin

10/10 Excellent

A380, Manchester

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. Very scenic location. Great restaurants. A bit away from town centre but worth it. Just beautiful.
Stayed 1 night in Apr 2019
Response from General Manager on Apr 8, 2019
Thank you very much for this wonderful Review and fantastic Rating. We are very happy that you had a good time with us and hope to have the Chance to welcoming you soon again. Yours sincerely Judith Fuchs-Eckhoff General Manager

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from General Manager on May 3, 2019
Herzlichen Dank, lieber Gast, für diese wunderbare Bewertung. Wir freuen uns, dass Sie einen angenehmen Aufenthalt bei uns hatten. Bis bald im Louis C. Jacob, Ihre Judith Fuchs-Eckhoff, Hoteldirektorin

10/10 Excellent

Heitmann, Houston, Texas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Jacob in Hamburg deserves truly excellent ratings as the hotel is very unique in any regards. The location, the site and its history, the boutique hotel's concept, its preservation of its culture and traditions and its successful blending towards today's guests expectations are all excellent - what is additionally outstanding is the young staff being extremely motivated, professional and friendly indeed. It is simply a great pleasure being at this hotel and I most definitively developed a true craving to return as soon as possible! It was a pleasure being 5 days at Hotel Jacob thanks to this wonderful and rich place! Thank you. Norbert Heitmann
Stayed 5 nights in Mar 2019
Response from General Manager on Mar 26, 2019
Dear guest, thank you very much for taking the time to write such a nice review about your recent stay with us. We are very happy that you had an enjoyable time here in Hamburg and we are proud that you mentioned our staff as very professional and friendly. We do hope that you will return someday soon for another comfortable stay with us. Yours Judith Fuchs-Eckhoff General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from General Manager on Apr 29, 2019
Vielen Dank für die tolle Bewertung, es freut uns, dass Sie sich wohl gefühlt haben bei uns.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from General Manager on Apr 29, 2019
Vielen Dank für die volle Punktzahl von Ihnen, lieber Gast. Wir freuen uns sehr darüber.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service. Made to feel very welcome.
Exceptional service. Made to feel very welcome. Lovely location on the banks of the river. Ferry stop a 15min walk so easy access if visiting Airbus.
Stayed 1 night in Feb 2019
Response from Katharina Barth on Feb 27, 2019
Dear Mr. Withers, Thank you very much for your positive feedback. We are very looking forward to welcoming you again soon. Kind regards

10/10 Excellent

Jeremie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from General Manager on Jan 29, 2019
Dear Jeremy, thank you so much for taking the time to Review your recent stay with us. We are excited about 10 out of 10 and hope, that we will have the Chance in the future welcoming you again. Yours sincerely Judith Fuchs-Eckhoff General Manager

10/10 Excellent

mark, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming old world
Very old world with excellent decor and comfort. A hotel experience worth having
Stayed 1 night in Jul 2018
Response from Judith Fuchs-Eckhoff on Jul 24, 2018
Thank you so much for your nice words and high rating. We are very pleased and would be happy welcoming you again in the future. All the best, Judith Fuchs-Eckhoff General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from General Manager on Jun 23, 2018
Vielen Dank für die gute Bewertung. Wir freuen uns sehr! Herzliche Grüße Judith Fuchs-Eckhoff Direktorin

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting
Divine!!!
Stayed 1 night in Jun 2018
Response from Hotel Louis C. Jacob on Jun 19, 2018
Dear Aimee, Thank you very much for your good ratings. We are looking forward to having you as our guest soon again. Kind regards from Hamburg,

10/10 Excellent

Cavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Henrik Krieger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The single best hotel experience ever
Our stay at Louis C Jacob was nothing short of amazing. We stayed for 1 night with our two little girls, 2 and 5. The staff was extremely friendly and welcoming. The service was second to none. Our room had been set up with beds for the girls, a little table with sweets, fruit and water. There were also some toys and the most adorable children bathrobes. Finally, special children’s bath bombs and bubbles bath was arranged in the bathroom room. My girls had the time of their lives and felt so special and spoiled thanks to the amazing staff. I can go on as we had a similar experience in the restaurant in the evening but I think it’s clear that Louis C Jacob has my warmest recommendation, both as a couples stay but also if you have brought your children along for the stay.
Stayed 1 night in Jul 2017
Response from Martin Hanke on Jul 18, 2017
Dear Mr. Krieger, thank you so much for your wonderful review! We are so happy that we have met your expectations and you had a most enjoyable time with the whole family here at the Louis C. Jacob. Furthermore to all our Kids amities we offer already, we will purchase some more toys and amities for Babies also, to impove our Service constantly. It is our aim to make the stay of families as pleasant as possible. We hope that we will have the chance welcoming you back soon and wish you all the best. Frank Wesselhoefft General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, love to stay again!
We stayed for a few days there as a family of four in a suite, it was fantastic in any means, will plan to come back next year for vacation.
Stayed 3 nights in Jun 2017
Response from Front Office on Jul 22, 2017
Thank you for staying with us. We highly appreciate your positive. We would be more than happy to welcoming you back in the near future.

10/10 Excellent

DS, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upscale hotel with views of the Elbe
Hotel matches Hamburg's upscale persona. Royalty and high powered families have stayed here. Hotel has a lovely terrace overlooking the Elbe as well as two lovely restaurants that serve gourmet food. It is away from the bustle of the city-- nice and quiet. A hotel of choice if your standards are high and you wish to be treated with utmost respect. Modern art that adorns the hallways and some rooms are noteworthy and some are museum quality. They all contribute to the feeling that you are in your own private northern German mansion.
Response from Frank Wesselhoefft on Jun 6, 2017
Dear Guest, thank you very much for this wonderful review.We are happy that you enjoyed your stay with us, away from the huzzle and buzzle of the city, quite and comfortable with a view over the river Elbe. We would be happy welcoming you again in the future for another relaxing stay. Please give a note to Housekeeping then, our Housekeeper would be more than happy to bring another lamp up to your room to improve the lighting situation whilst you are staying with us. With warm regards Frank Wesselhoefft General Manager

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here was amazingly helpful. Rooms were impeccably clean and comfortable. While my work did not afford me time to dine in the hotel, I wish I did have leisure time to enjoy their incredible facilities. Views are amazing! Easy access to walk along the Elbe River is a major plus. Bus #36 stopped steps away from the hotel which made commuting into downtown Hamburg a breeze.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and renovated historic hotel!
Staff are fantastic and really made my staff comfortable. The hotel is made up of a few historic properties that were remodeled and turned into a really nice place. My only complaint would be the chairs in the room were period but not terribly comfortable. All else was truly a class act. If you don't want to pay $35 for breakfast, there's a nice little bakery a block up the street.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our 6th stay at Jacob...we still love coming here and eating at the Michelin 2star restaurant... A little dissapointed that we couldn't check in until 5pm but were given a free drink for our inconvenience... Note; wifi very week throughout the hotel.

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful! My favorite hotel in all of Germany!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christian, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Fantastic hotel, great staff, SUPER service, great food, will be back

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel by River Elbe.
Hotel Louis C. Jacob in Hamburg was one of the most luxurious hotels I have stayed in. It felt good! The breakfast buffet - so full of fresh imaginative savoury and sweet foods - looked and tasted first class. Public rooms were comfortable and attractive. My room had plenty of delightful individual features in furnishing and decor.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

john, Vancouver Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very well trained and give exceptional customer service! The ambiance of the hotel is very special and you feel very pampered. The spa was amazing. The neighbourhood is great for walking and the seawall is right there for walking or biking. I highly recommend the Louis C Jacob!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

elsebeth riis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Tim Johnson, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels in Hamburg and in Europe
The Louis Jacob maintains a level of service not often seen in hotels around the world anymore. The staff is wonderful, the hotel itself is beautiful and understated and the hotel's location is the best in Hamburg. I'm very happy to return to this hotel when the opportunity presents itself. Not inexpensive, but wonderful value for money.

10/10 Excellent

Adil Alzarooni, Dubai, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally Responsible Hotel
One of the hotel staff made a mistake and lost my rented car keys which led to a chain of difficult events (missing a ferry, loosing nights at hotels...etc). The hotel took responsibility and went beyond the average to fix everything and compensate me for the inconvenience happened. they went beyond my expectations. i travel on monthly basis and visited the majority of this world. it is a hotel that earned my respect.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort