Dear Neil,Thank you for taking the time to share your feedback following your recent stay at ibis Hamburg City. We sincerely apologize for the challenges you experienced during your visit, and we appreciate you bringing them to our attention.We are truly sorry for any inconvenience caused by the room temperature, noise, and issues with the air conditioning. Your comfort is of utmost importance to us, and we regret that we fell short in meeting your expectations. Rest assured that we will address these concerns with our team to ensure improvements are made.Regarding the mice you observed, we take such matters very seriously, and we are sorry for any discomfort this may have caused. We will conduct a thorough investigation and take appropriate measures to address and rectify the situation.Your comments are valuable to us, as they highlight areas where we can enhance our services. We would like to assure you that your feedback will be used constructively to improve the experiences of our future guests.We understand the importance of a good night's sleep and a comfortable stay, and we regret that we did not meet these expectations during your visit. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and enjoyable stay.Should you wish to discuss your experience further or have any additional comments, please feel free to contact us directly. We appreciate your understanding and the chance to address your concerns.Kind regards,Carsten WollHotel Manageribis Hamburg City

Sehr geehrter Alan,wir danken Ihnen, dass Sie sich die Zeit genommen haben, um Ihre Erfahrungen während Ihres Aufenthalts bei uns zu teilen. Wir bedauern aufrichtig, dass Ihr Aufenthalt nicht den erwarteten Standard erreicht hat.Es ist bedauerlich zu hören, dass Ihr Aufenthalt nicht zufriedenstellend verlaufen ist. Ihre Bewertung von 20/100 zeigt, dass es offensichtlich einige Unannehmlichkeiten gab, die Ihre Erfahrung beeinträchtigt haben. Es wäre uns wichtig, mehr darüber zu erfahren, welche spezifischen Aspekte Ihres Aufenthalts nicht unseren üblichen Standards entsprachen.Ihr Feedback ist für uns von großer Bedeutung, da es uns ermöglicht, gezielt an unseren Schwachstellen zu arbeiten und unsere Dienstleistungen zu verbessern. Wenn Sie bereit sind, würden wir uns über zusätzliche Informationen freuen, um besser verstehen zu können, wo wir uns verbessern können.Es tut uns aufrichtig leid, dass wir Ihren Erwartungen nicht gerecht werden konnten. Wir hoffen, dass Sie uns trotzdem eine weitere Gelegenheit geben, Ihre Meinung zu ändern. Bitte zögern Sie nicht, uns direkt zu kontaktieren, wenn Sie weitere Anliegen oder Anregungen haben.Mit freundlichen Grüßen,Carsten WollHoteldirektoribis Hamburg City

Dear Jason,Thank you for taking the time to provide your feedback. We're sorry to hear that your experience did not meet your expectations. If you could share more details about your stay, it would greatly help us address any issues and make improvements. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,Carsten WollHoteldirektoribis Hamburg City

Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay.Our goal is to provide our guests with the best experience possible, and we regret that we did not meet your expectations in this instance. We understand that amenities such as coffee and a refrigerator in the room are important, and we apologize for the inconvenience caused by their absence. We will take your feedback into consideration to improve our guests' overall stay.Regarding tourist information, we apologize that it was not easily accessible in our living area. We will work to provide more comprehensive tourist information to help our guests make the most of their visit to Hamburg. There is also a shelf in the hotel lobby with lots of information.As for your Hotels.com Gold status, since we have our own bonus program, unfortunately it is not valid with us. Rest assured that we value all of our guests and we will ensure that this recognition is provided in the future.We appreciate your honest feedback as it helps us identify areas for improvement. Your satisfaction is very important to us and we hope to welcome you back in the future for an even better experience.If there is anything specific you would like to discuss or if you have any other concerns, please contact our front desk. We will be happy to assist you.Yours sincerely,Carsten WollGeneral Manageribis Hamburg City - Hamburg

Dear Siavash,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience or dissatisfaction you experienced during your time with us.We regret to hear that you found the bed in your room uncomfortable. We strive to provide comfortable accommodations for all our guests, and we apologize if we fell short in this regard. Your feedback will be shared with our team to ensure we make necessary improvements.We also apologize if you encountered any language barriers or perceived negative attitude from our staff. We take guest satisfaction seriously, and we will address this issue with our team to ensure we provide a welcoming and helpful environment for all guests, regardless of their nationality.Regarding the size and overcrowding, we understand that budget accommodations can attract a diverse range of travelers. We strive to provide a comfortable and enjoyable experience for all guests, and we apologize if we did not meet your expectations in this regard.As for the location, we apologize if it did not meet your preferences. We understand that different guests have different preferences when it comes to convenience and accessibility. We appreciate your feedback and will take it into consideration for future improvements.Lastly, we apologize for any inconvenience caused by nearby construction and development. While we do not have control over external factors, we aim to provide a pleasant and peaceful environment for our guests. We will continue to monitor the situation and do our best to mitigate any disruptions.We appreciate your feedback as it helps us identify areas for improvement. We value your patronage and hope that you will consider staying with us again in the future. We will make every effort to provide you with a more enjoyable experience.Best regards,Carsten WollHotel Manager