Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Allan & Lesley from Blackpool UK

Novum Holstenwall Hotel Hamburg

Posted May 16, 2014
Pros: Friendly Staff, good food and nice room
Cons: Tea & Coffee facilities in room could be added
Location: Easy reach of city, main reason for visit was to Miniature Wonderland, just minuites away, An unexpected bonus was the celebration of Hamburgs Harbour
Excellent hotel , good location every thing that we wanted to visit was in easy reach
Comment from Hotel Management
May 16, 2014 by Lisa, Hotel Management
Dear guest, Thank you for your positive feedback. We are very pleased that your stay in our hotel was to your satisfaction. We would be glad to welcome again. Kind regards, Your Holstenwall Team
5 out of 5
Recommended
for Everyone
by Suzie from GB

Very well positioned hotel to get around Hamburg.

Posted Apr 12, 2014
Had a great time in Hamburg. Did everything that we wanted to do. Hotel was great, no fuss getting into our room, very clean, simple with everything we needed catered for. Breakfast was very good with a good variety to choose from and the kids had no trouble in using the free wi-fi during our stay. All in all a great holiday.
Comment from Hotel Management
Apr 15, 2014 by Lisa, Hotel Management
Dear guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Holstenwall Team
4 out of 5
Recommended
for Everyone
by max from Scotland

Good hotel in excellent location

Posted Apr 8, 2014
Pros: Friendly staff that spoke excellent English. Good breakfast, mostly cold continental style but hot food was available too
Cons: A previous review mentioned the beds were a bit small, this is true with one pillow and a small duvet per each single bed.
I gave this hotel 4/5 not because it is a 4 star hotel but because it does its job of being cheap and cheerful very well. It is a few minutes walk from St Pauli subway station and 5-10 minutes walk to the harbour, the Reeperbahn (if that's your thing) and 20 minutes walk to the Rathaus. It is situated opposite a nice park and the road isn't too busy which keeps the noise to a minimum. I booked a double room just for myself and was pleased I did as they are a bit stingy with the bedding!
Comment from Hotel Management
Apr 15, 2014 by Lisa, Hotel Management
Dear guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Holstenwall Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Cheap & Cheerful

Posted Feb 26, 2014
Pros: Cheap & Cheerful
Cons: not really
Location: Location for the bars and clubs was good, 5 mins walk, and about 15-20 mins for the city. Not a bad location really.
I wasn't in the hotel much but it was clean and comfortable.
Comment from Hotel Management
Mar 6, 2014
Dear guest, Thank you for your kind words, regarding your stay in our hotel. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome again. Kind regards, Your Holstenwall Team
3 out of 5
by A verified traveler

desk man not so knowledgeable

Posted Feb 21, 2014
Non user friendly internet connection and bed to small for a good mites sleep
Comment from Hotel Management
Feb 26, 2014
Dear guest, Thank you for your positive feedback. We are very pleased that your stay in our hotel was to your satisfaction. We would be glad to welcome again. Kind regards, Your Holstenwall Team
4 out of 5
Recommended
for Everyone
by em from coventry

Posted Jan 30, 2014
Pros: It didn't have a bar.
Location: Location was brilliant
3 out of 5
Recommended
for Students
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2013
5 out of 5
Recommended
for Everyone
by Mich from Berkshire, UK

Excellent

Posted Dec 4, 2013
Pros: Location, cost, comfort, cleanliness and staff friendliness.
Cons: Bacon for breakfast would be enjoyable.
Location: Walks, restaurants, coffee shops, supermarket, park and markets.
Very pleased with this hotel, it's super location| proximity to trains, buses and centre. Close to Christmas market and huge fun fair. Close to good restaurants, coffee shop and mini supermarket. The taxi from here is only €25 to the airport. Great all around really with comfortable and super clean rooms. Would stay here again.
Comment from Hotel Management
Jun 14, 2014 by Lisa, Hotel Management
Dear guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Holstenwall Team
Comment from Hotel Management
Dec 10, 2013
Dear guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Holstenwall Team
5 out of 5
Recommended
by CN from Essex

all round - very good

Posted Nov 10, 2013 on Hotels.com
Very helpful staff
Comment from Hotel Management
Jan 25, 2014 by Lisa, Hotel Management
Dear guest, We were pleased to read your review. We are delighted that your stay in our hotel was to your satisfaction and we would be glad to welcome again. Kind regards, Your Holstenwall Team
5 out of 5
Recommended
for Everyone
by Sally from Hessle

Nice convenient location and good value

Posted Nov 7, 2013
Pros: the location, the food, the staff
Cons: Proper duvets!
Location: hamburg museum, planten and blomen park. Harbour and boat cruises. hard Rock cafe. Elbpark and Bismarck monument. Jungfernstieg, Reeperbahn.
The hotel is a very short walk from St Pauli train stop, and the Reeperbahn area. The location is excellent and the hotel was so easy to find, even arriving in the dark! Hamburg is one of the nicest cities I have ever been to. The staff at the hotel are lovely and speak good English. The rooms are comfortable, the only gripe being that the bed sheets are a similar width to the bed, and prefer to be able to turn over in bed without the sheets coming off!
Comment from Hotel Management
May 17, 2014 by Lisa, Hotel Management
Dear guest, Thank you for your kind words, regarding your stay in our hotel. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome again. Kind regards, Your Holstenwall Team
Comment from Hotel Management
Nov 12, 2013
Dear guest, Thank you for your kind words, regarding your stay in our hotel. We have gladly passed on your positive comments to our employees and directors. We would be glad to welcome again. Kind regards, Your Holstenwall Team