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Reviews of Novotel Hannover

Novotel Hannover
Podbielskistrasse 21/23, Hannover, NI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 550 out of 994 reviews" "
Rating 8 - Good. 364 out of 994 reviews" "
Rating 6 - Okay. 55 out of 994 reviews" "
Rating 4 - Poor. 15 out of 994 reviews" "
Rating 2 - Terrible. 10 out of 994 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jeanny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Marisca

Stayed 1 night in Dec 2023

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hannover business trip
Stayed 4 nights in Dec 2023

10/10 Excellent

Wolfgang

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location and reasonable rates.
Stayed 2 nights in Nov 2023
Response from Johanna Schön on Jan 25, 2024
Dear Wolfgang,thanks a million for the review you recently posted. We are very grateful for all the feedback we receive and appreciate the time you have taken to recognize out hotel. We are very fortunate with the regards to our good location and the cleanness. We hope that we can welcome you back to the Novotel Hannover in the future. With kind regards, Johanna Schön, Guest Relation Managerin

10/10 Excellent

Wenbin

Stayed 4 nights in Dec 2023

10/10 Excellent

Deyda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Johanna Schön on Jan 25, 2024
Dear Deyda,wow, a review like this is exactly what we are aiming for! I am so pleased you enjoyed your visit, and I hope very much I will have the chance to welcome you back again soon! Warm regards, Johanna Schön, Guest Relation Managerin

6/10 Okay

Richmond

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In a pretty convenient location but nothing around it. 3 minutes walk to the underground with 3 stops to city center. no swimming pool, there is a small gym. hotel room is a bit of a let down. executive room which is more expensive than standard, was just a bigger room, bare and boring with cheap furniture. nothing much in the room to use but you can buy necessity at the small stall by reception opening 24/24.
Stayed 1 night in Nov 2023
Response from Johanna Schön on Nov 26, 2023
Dear Guest,we thank you for your feedback. You have a couple of restaurants and a small shopping mall around the hotel. i am sorry, that you liked the room not so much.With kind regards, Johanna Schön, Guest Relation Managerin

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in town
Great staff, friendly and helpful. Great spot to visit Hannover and to access parks, museums, shops, restaurants, churches etc Always willing to help and ensure needs are met. Only negative is unable to access English speaking channels on the TV.
Stayed 3 nights in Sep 2023
Response from Johanna Schön on Oct 1, 2023
Dear Guest,Thank you so much for your brilliant feedback following from your stay with us at the Novotel Hannover. I am so pleased you enjoyed your visit, and I hope very much I will have the chance to welcome you back again soon! Warm regards, Johanna Schön, Guest Relation Managerin

10/10 Excellent

Yannick

Stayed 2 nights in Jun 2023

6/10 Okay

Elham, Washington

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
super clean room, comfy bed, and good location. The bathroom is really really small. I booked a deluxe twin room and paid extra, in the picture of the room it showed a bigger bathroom with double sinks but the room I got was smaller, and a single sink and a tiny shower that I could barely stand in there. The room was clearly for one person and not for two. When I asked why the room was smaller the front desk said that is the correct deluxe room, which is strange because why is a deluxe room smaller than regular rooms? Also, I checked in very late at night because of a flight delay and there was no soap in the room. Breakfast was great, lots of options, and if you ask they can also bring you complete-I only tried it once because the other egg option did not look fresh. It is nice if the staff would check in by coming to your table if you need anything or offer to bring coffee to the table in a pot. There was only one machine to get coffee from and the quality was poor. During peak hours there was plenty of staff around but none offered to bring coffee even they saw a line. I skipped the coffee machine after the first day.
Stayed 5 nights in May 2023

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and a great breakfast buffet.
Stayed 4 nights in May 2023
Response from Johanna Schön on Jul 13, 2023
Dear Paul,wow, a review like this is exactly what we are aiming for! Thank you for the recommendation to the breakfast. We cant thank you enough for this wonderful review and hope to welcome you back soon again.With kind regards, Johanna Schön, Guest Realtion Managerin

10/10 Excellent

ARNOLD

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COMFORTABLE and IDEAL LOCATION
The personnel were professional and friendly, especially the employees in the breakfast room. The breakfast buffet was delicious. Fried eggs and waffles are available to order as part of the buffet. Our room was adequate and comfortable for our needs since we only stayed for 4 nights.
Stayed 4 nights in Dec 2022
Response from Johanna Schön on Jan 21, 2023
Dear Arnold,thanks a lot for the review you recently posted. We are very grateful for all the feedback we receive and appreciate the time you have taken to recognize out hotel. We are very fortunate with the regards to our friendly staff and the breakfast. We hope that we can welcome you back to the Novotel Hannover in the future.With kind regardsYour Novotel Team

10/10 Excellent

Siri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Wonderful stay. Superdelicious breakfast that we enjoyed with our 3 grandkids, free of charge for the kids. That is just a fantastic offer and was the highlight of our weekend. We will be back soon!
Stayed 3 nights in Oct 2022

10/10 Excellent

Katarina

Stayed 5 nights in Oct 2022

8/10 Good

Robert Duncan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, great location
This was a stop for a couple of days as a family of 4. The room was comfortable and clean. We like the location very much. Would happily stay again.
Stayed 3 nights in Jun 2022
Response from Johanna Schön on Aug 22, 2022
Dear Mr. Duncan,many thanks for the nice feedback. I am happy, that you and your family enjoyed the stay with us. We look forward to welcome you back in the near future.With kind regards,Johanna Schön, Guest Relation Managerin

8/10 Good

J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay , Hotel & Staff
Stay was excellent , staff is very professional . Morning buffet breakfast was superb . The hotel is in a very pretty part of the city with excellent bars and restaurants close by as well as a beautiful public park ... the only negative was the air conditioning was not very good in the rooms and it was warmer in the room than I like ... hard to sleep and get dressed in the mornings with out sweating a bit .
Stayed 5 nights in Jun 2022
Response from Johanna Schön on Aug 22, 2022
Dear Guest,thank you for the really nice review. I am so happy with the comment to the staff, the breakfast and the location. I am sorry, that the air condition was not working well. We hope to welcome you back in the future.With kind regards, Johanna Schön, Guest Relation Managerin

6/10 Okay

Hani

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Johanna Schön on Aug 7, 2022
Dear Hani, thank you for your review, With kind regards Your Novotel Team

10/10 Excellent

Carol

Stayed 5 nights in May 2022

10/10 Excellent

Walid

Stayed 1 night in May 2022
Response from Johanna Schön on Jul 24, 2022
Lieber Gast, es freut uns, dass es Ihnen so gut bei uns gefallen hat. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Johanna Schön, Guest Relation Managerin

8/10 Good

Julie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff can be a bit rude, but the activities in the hotel and outside are great and convenient.
Stayed 5 nights in Apr 2022
Response from Johanna Schön on May 10, 2022
Dear Julie, we thank you for your stay with us and the feedback. With kind regards, Johanna Schön, Guest Relation Managerin

8/10 Good

Mauro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Johanna Schön on May 21, 2022
Lieber Mauro, wir danken Ihnen für Ihren Besuch und Ihre Bewertung. Mit freundlichen Grüßen, Ihr Novotel Team

10/10 Excellent

Christian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021
Response from Johanna Schön on Nov 21, 2021
Lieber Gast, vielen Dank für die volle Punktzahl. Mit freundlichen Grüßen Ihr Novotel Team

10/10 Excellent

Sophie den

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good service. The location was perfect, close to the Lister Platz for the Ubahn and the Eilenriede forest. Staff was helpful. The only downside was the kids play corner. May have been due to Covid but it was empty except for a screen to play on.
Stayed 2 nights in Oct 2021
Response from Johanna Schön on Oct 31, 2021
Dear Sophie, thank you for the nice review. I am Happy to read, that you and your family had a pleasant stay with us. Thank you as well for the nice comment to our staff, the good service and the good location. That’s right, due to corona, we had to take all the other kids staff out. With kind regards Johanna Schön Guest Relation Managerin

6/10 Okay

Lien, Braintree

Traveled with family
Liked: Staff & service
Wonderful staffs, great location, very close to the Metro station, right outside the hotel. The air quality is very poor and the AC doesn't function probably. Needs to update the AC and carpet.
Stayed 3 nights in Aug 2021

8/10 Good

Gaelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall I enjoyed my stay. Unfortunately some of the staff at the reception were not pleasant to deal with and made wrong assumptions about me and my guest. Thankfully other staff were great.
Stayed 3 nights in Aug 2021

10/10 Excellent

Boris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel with good beds.
Very comfortable beds. Congratulations !! We took a lot of rest after just few hours of sleeping. Gym available without booking. Covered parking costs 7 euros the 24 hour (instead of 10 euros if no customer of the hotel). If you have a big car, be ready to maneuver because lots are small !!! Ahah ! Machine doesn't accept credit cards, so it is preferable to pay with coins. A/C in the room. Supermarket just next to the hotel. Restaurants 10 min by walk.
Stayed 1 night in Jul 2021

10/10 Excellent

Hany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Johanna Schön on Jun 14, 2021
Lieber Gast, vielen Dank für Ihre tolle Bewertung. Mit freundlichen Grüßen Johanna Schön, Guest Relation Managerin

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Johanna Schön on Jun 14, 2021
Lieber Tom, vielen Dank für Ihren Besuch und Ihre Bewertung. Mit lieben Grüßen aus Hannover Johanna Schön, Guest Relation Managerin

10/10 Excellent

Michel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Johanna Schön on May 30, 2021
Lieber Michel, vielen Dank für 10 von 10 Punkten! Mit lieben Grüßen Johanna Schön Guest relation Managerin

10/10 Excellent

Mikko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Milena

Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Khairi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice wellness area
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional stuff. Tasteful ambiance! Rooms clean and beds very comfortable!
Stayed 1 night in Feb 2020

10/10 Excellent

Joan, Pampanga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed early check in for a fee. Comfortable pillows and beds.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy our stays at Novotel. This time they even extended breakfast until 1pm due to Xmas.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Hugh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

kok yeng

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Helen

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay value for money
Bed was super comfy, staff was friendly and helpful location excellent value for money.
Stayed 1 night in Jul 2019

8/10 Good

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good choice hotel
A central location. Clean and quiet. Very nice breakfast. Parking on site. Ate in the Italian across the road. Maybe Novotel could arrange discounts for guests ?
Stayed 1 night in Jul 2019