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Reviews of La Casa

2.5 out of 5
La Casa
Bilkeshwar Road, Opp. Sikh Gurudwara, Near Laltarao Bridge, Haridwar, Uttarakhand

Reviews

7.6

Good

Rating 10 - Excellent. 8 out of 35 reviews" "
Rating 8 - Good. 15 out of 35 reviews" "
Rating 6 - Okay. 9 out of 35 reviews" "
Rating 4 - Poor. 0 out of 35 reviews" "
Rating 2 - Terrible. 3 out of 35 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Halla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days in Haridwar
My husband and parents went for a 5 day stay and really enjoyed this hotel. Service is wonderful, laundry and food are inexpensive, and the rooms were clean and spacious! I would stay here again!
Stayed 5 nights in Dec 2018
Response from Amit on Dec 14, 2018
Thanks a lot for your review. We had a great time welcoming you at the hotel. Look forward to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Ashish on Sep 26, 2018
Thanks for your feedback. We look forward to welcome you again.

10/10 Excellent

Yassira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La casa
They were very accommodating and hospitable. I had to stay an extra day which they arranged with no problem . They also arranged my activities and transportation. Mr. Sunil was very helpful and kind .
Stayed 1 night in Nov 2017
Thanks a lot for your review. We are happy that you had a good time with us at La Casa. Look forward to welcome you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The staff was very friendly and accommodating. We ran into troubles with the water in our room, however it was fixed. The overall experience was pleasant- they allowed us to check in early upon arrival.

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Don't book travel services from hotel.
Travel Rate give by hotel was double then main street. Brand new SUV stop in evening middle of trip. Did not offer vehicle replacement so use Auto.kids and family suffer lot. Missed tour location. Charge full amount without any apologies. Hotel don't provide Sampoo and conditioner so please carry if you book. Air conditioner water drained inside room for first night. My Mom slip on floor couple time then next day got new room.
Response from Amit Panjwani on Jul 9, 2016
Sir, we are extremely sorry for not keeping up to your expectations. I am gathering information about your stay since I did not get a chance to meet you. I will call you on your number and take updates regarding your stay and will definitely ensure that such issues are never repeated Our taxi services are normally the best and we have so many people who insist on taking the taxi only from the hotel. I don't know why instant solution was not provided, but I got told by my travels person that only basic expenses of taxi like petrol etc was charged as per use and nothing extra was charged. Your booking was for 3 Standard rooms, and only basic toileteries like bathing soap, and toilet paper rolls are provided in a Standard room. However, dental kit, and shampoo conditioners are available if required and asked for. We are sorry and deeply apologetic on knowing that your mother slipped on the floor. Humidity due to rainy season makes the floor wet along with the coolness of air conditioning. We will have the Ac checked thoroughly for any drainage problems. Overall, we are sorry again for not keeping up to your expectations. We will definitely work towards getting better day by day.

8/10 Good

gun, london

Liked: Staff & service, property conditions & facilities, room comfort
Perfect hotel. Good location
Good location. Perfect breakfast and dinner. Good room service. Only downside is blockage of wash basin and dirty bathroom. Air con was good. Bed was hard but it ok for that price.
Response from Amit on May 20, 2016
Thanks for taking out time to review and rate us on Expedia. We will definitely look into the blockage issue although our contracted plumber does keep a check on this on monthly basis, but there is definitely a possibility of carelessness. We will ensure that it is taken care of.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with clean rooms
Though the experience with Expedia was not great but the same with hotel was good. I tried thrice to book 2 rooms with 4 adults and 4 kids but every time the booking page would present payment for single room only. Had to do the transaction twice to book another room. Hotel was good and so was the staff. They informed that they have not received any information on kids but still helped us out.
Response from Amit on May 19, 2016
Thanks for your review on Expedia. We can understand the issue you faced and would like to say that it is not really Expedia's fault. Technology and systems react in the way they are programmed and thus you had to face some difficulty. But where ever there is human intervention, the issue is resolved in the favor of the guests. We are happy that your family had a good stay with us.

6/10 Okay

Lucy, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
decent hotel, difficult service
The room and location were totally fine. However the front staff were very difficult and they barged into our room at 6 am because someone else's hot water didn't work, even though we were asleep.

2/10 Terrible

sanjay gupta, delhi india

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Nice hotel close to har ki pauri
Rooms are cozy and the food quality is very bad.the hotel staff is good and the services are good.hotel tarriff on the higher side in comparison to the room facilities.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Better look other options
Was looking fine with vibrant colours on the Internet . Whoever designed this had little good taste but I think after that never proper management for everything like paint , cleanliness , dirty pillow as never got washed , grey torn bed sheet , dirty bathroom floor , after 10 pm chef not available so no proper food so many things were irritating I booked this room on line at Rs. 2185 and hotel offered me next day in 1000 plus tax So unhappy with Expedia also

6/10 Okay

Verified traveler

8/10 Good

Ranjeet, indore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
we stayed in the hotel on 22/12/2013, our stay was very comfortable, with very clean rooms with hot water available round the clock, the staff was very helpful and pleasing. The hotel is very central and the best part is that your car can go upto the hotel.

10/10 Excellent

Steph, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value hotel in Haridwar
I had a pleasant three-day stay at La Casa in Haridwar. Friendly, professional staff, clean room, a little cold at night but they provided a heater when I asked. The hot water was excellent. Quick room service! As a female traveling alone in India I choose my hotels carefully, and La Casa didn't disappoint in any respect. Thanks for the great stay.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great place to stay for two nights
We stayed in a hotel for two nights one before and one after our trip to the north and were both times very pleased with the hotel. First of all it is conveniently located in walking distance of both the railway station and the ghats. The rooms were well sized, nicely designed and clean. The staff was helpful and everything looked well organized. A minor problem was that the WiFi was not strong enough in all rooms but that was the only complaint we had. They also cook food but we didn't try it.

10/10 Excellent

Ashank, Ghaziabad

Liked: Staff & service, property conditions & facilities, room comfort
Good location and value for money
Great hotel within the city, Food was awsum and tasted like home cooked food. Har ki Pauri, mansa devi within 1.5 KM.Roof top resto is incredible.

10/10 Excellent

James, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Great stay, nice staff, good food

8/10 Good

Caroline

Liked: Cleanliness, staff & service, room comfort
Best hotel for the money in Haridwar
La Casa is within easy walking distance of everything. The rooms are comfortable. The beds and soft and the bedding of warm, comfortable and clean. The wifi from the lobby will reach your room if you request something towards the front of the hotel. Avoid staying on the lobby level. I think the noise level would make sleep impossible. They are also in the process of building a restaurant on the roof. Great staff too.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good value for money hotel close to the railway station (10-15 minute walk). Noisy surrounding streets. Main complaint is the lack of hot water in the morning.

8/10 Good

Verified traveler

Liked: Room comfort
Good to stay and close to main market.
Located at very noisy area, otherwise hotel is good to stay and staff is very co-operative and helpful. food is also reasonable good.

8/10 Good

Martin, Switzerland

Liked: Staff & service
Good location, rooms ok
The room was certainly ok for the price. Average cleanlyness. No daylight in the room, very noisy all night long because of the busy street just outside (ground floor room). 3 min by taxi from the railway station, 10 min by foot from the Ganga River banks / ghats, so perfect to explore the city and be ready to travel by train.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, very comfortable!
Staff helpful. Good location in the centre of Haridwar. Room was big, and comfortable. Bathroom nice. Fairly well maintained and clean. We asked the staff to arrange a taxi to the station for the morning we left, around 5.30am, and were told it would cost 350 rupees - to go less than 1km! They also said there would be no rickshaws or autorickshaws at that time. We decided we would walk and then in the morning found there were loads of rickshaws around and got one no problem! It seemed like the hotel were trying to rip us off with the taxi.

8/10 Good

Michael, Houston, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple,comfortable and clean
Title says it all with the exception of some of the travel services. Expect to make your own taxi arrangements as the hotel will charge an outrageous amount compared to the rates that you will secure yourself, more tha triple in my case in the two bookings that I attempted. This can be common in India, but I've never encountered it to such a level as I have at La Casa. As far as the room an hotel services, average to above in all regards and wouldn't hesitate using them again but would go out of the way either.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, walking distance to Har ki Pauri
The hotel room was very nice and clean and the location was an easy walk to Har ki Pauri. Also, the staff were always very friendly and helpful. Free wi-fi was great. I think they may have charged a little extra for the taxi, though.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, Loud chanting...
The hotel is nice and clean and the staff was friendly. The only surprise was the presence of a temple across the street where chants began at sunrise and carried on for at least an hour. It was loud and pretty exotic. Apart from the early morning noise, the location is good. It's close to the train station and near restaurants and shops.

8/10 Good

Samir, Rio de Janeiro - Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a budget hotel near main Haridwar ghat.
The hotel staff is friendly and the rooms are very well decorated and painted. Rate are good for a budget hotel. Doesnt have a restaurant, but there are some nearby. No wifi connection. Only one computer at reception that could be uses to check emails. Train station 8 minutes walking. Good, but bad due to trains noise all the time.

6/10 Okay

Verified traveler

Disliked: Staff & service, room comfort

6/10 Okay

Natália, Jacareí

Liked: Staff & service
Bom hotel em local barulhento!
O hotel é bom e a equipe atenciosa, mas a localização, embora boa para os pontos turísticos, é muito barulhenta.... haviam pombos morando no ar condicionado que nos impediram de dormir!!!

6/10 Okay

mm, 日本、大阪

Liked: Cleanliness
普通です。
インドで清潔なホテルを求めていらっしゃるなら、ここでもいいかもしれません。ヨーロッパ風のモダンな感じのホテルです。インテリアはそこそこです。日本でいえばちょっとおしゃれなビジネルホテルといった感じですが、庭もロビーなどもないので、寝るだけの部屋になりました。向かいにレストランがあるので、そういう意味ではよいです。私は汚くてもいいので、安いゲストハウスで十分です。

6/10 Okay

Verified traveler

Liked: Staff & service
Ok hotell i Haridwar
Pluslista: Bra läge. Hjälpsam personal. Rent. Minuslista: Det var kallt på rummet. Att det inte fanns någon frukostrestaurang. Det var aldrig tyst. Detta är inget hotell att rekomendera om man har svårt att sova i bullriga miljöer. Annars var hotellet helt ok.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottima pulizia e cortesia nello staff

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Petit hotel sympa de categorie moyenne, pas loin de la gare et a 15 min du centre ville. Personnel agreable. Les chambres sont decorées avec gout. Dommage que la salle de bain ne soit pas plus propre. Cela laisse souvent a desirer en Inde !

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel value for money

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Besides little problems, the hotel is recommendable.